דרושים ב-Fortinet ב-Saudi Arabia

With us you will

• Lead all technical aspects of a sales cycle with the Enterprise customers, from the initial RFIs, through to RFPs & RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.
• Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution which outperforms the competitor offering.
• Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.
• Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet’s ability to provide long lasting protection against the ever-evolving threats.
• Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.
• Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.
• Maintain accurate activity, contact, and account technical information of all customers and prospects in our CRM (Salesforce).

Apply if you

• Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable. The CISSP accreditation would also be beneficial.
• Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
• Can demonstrate your problem solving skills and how this has impacted key wins within your current organisation.
• Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.
• Have a strong understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES

What you can expect from us

• Excellent training and development opportunities, providing you with all the tools you need to be successful.
• An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone’s thoughts and opinions.
• The opportunity to be part of an innovative, collaborative and winning team.
• A competitive salary and incentive compensation package, including stock awards, health and welfare benefits.

Channel System Engineer

The Channel System Engineer plays a critical role in driving success with our channel partners, acting as a trusted technical advisor and solution architect. The role supports our channel sales efforts by engaging with partners and clients to demonstrate the technical value of our products, design custom security solutions, and provide technical enablement. You’ll work closely with both internal teams and external channel partners to ensure the successful integration, deployment, and ongoing support of our cybersecurity solutions.

Key Responsibilities:

• Technical Pre-Sales Support:
  • Provide technical expertise and guidance during partner and customer pre-sales engagements, including product demos, POCs (Proof of Concepts), and presentations.
  • Work closely with channel sales teams to understand customer requirements and design custom security solutions tailored to their needs.
  • Address partner technical queries and concerns, offering practical solutions to ensure alignment with business goals.
• Channel Partner Enablement:
  • Conduct training and technical enablement sessions for channel partners, equipping them with the knowledge to sell and implement our cybersecurity products effectively.
  • Collaborate with marketing and product teams to create and deliver technical training materials, documentation, and toolkits for partner education.
  • Stay up-to-date with the latest cybersecurity products, technologies, and trends to be a technical thought leader for partners.
• Solution Design & Architecture:
  • Work with channel partners to architect and design security solutions based on our product portfolio, including threat detection, firewall, endpoint security, and cloud security.
  • Provide support in configuring, implementing, and troubleshooting solutions, ensuring seamless integration into the client’s environment.
• Technical Account Management:
  • Serve as a technical advisor for key channel partners, providing ongoing post-sales support and consultation to maximize product adoption and customer satisfaction.
  • Collaborate with partners on complex customer requirements, ensuring the right cybersecurity strategies are implemented.
  • Act as the bridge between the channel partner and the internal support or R&D teams to resolve technical issues promptly.
• Collaboration & Cross-Functional Support:
  • Liaise with the product management and R&D teams to communicate customer feedback and influence product development.
  • Support channel partners with insights and recommendations on how to optimize deployments, integrations, and configurations for maximum performance.
  • Assist in the creation of technical marketing content such as whitepapers, case studies, and product guides to support channel efforts.

Required Qualifications:

• Educational Background:
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
• Experience:
  • Minimum of 5 years of experience in system engineering, solution architecture, or technical support roles within the cybersecurity or IT industry.
  • Experience working in a pre-sales capacity with channel partners or VARs (Value Added Resellers).
  • Strong understanding of cybersecurity products and services, including firewalls, VPNs, IDS/IPS, SIEM, endpoint security, and cloud security.
• Technical Skills:
  • Hands-on experience with network security technologies, system architecture, and protocols.
  • Proficiency in working with Linux/Unix, Windows, and cloud platforms (AWS, Azure, GCP).
  • Knowledge of scripting languages such as Python or Bash is a plus.
  • Certifications such as CISSP, CEH, CCNA Security, or other relevant cybersecurity certifications is a plus.
• Soft Skills:
  • Strong presentation and communication skills, with the ability to translate complex technical concepts into business value.
  • Exceptional problem-solving skills and the ability to work independently in a fast-paced environment.
  • Ability to build strong relationships and collaborate effectively with cross-functional teams and external partners.

With us you will

• Lead all technical aspects of a sales cycle with the Enterprise customers, from the initial RFIs, through to RFPs & RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.
• Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution which outperforms the competitor offering.
• Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.
• Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet’s ability to provide long lasting protection against the ever-evolving threats.
• Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.
• Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.
• Maintain accurate activity, contact, and account technical information of all customers and prospects in our CRM (Salesforce).

Apply if you

• Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable. The CISSP accreditation would also be beneficial.
• Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
• Can demonstrate your problem solving skills and how this has impacted key wins within your current organisation.
• Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.
• Have a strong understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES

What you can expect from us

• Excellent training and development opportunities, providing you with all the tools you need to be successful.
• An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone’s thoughts and opinions.
• The opportunity to be part of an innovative, collaborative and winning team.
• A competitive salary and incentive compensation package, including stock awards, health and welfare benefits.

The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity.

He/she focuses on the implementation aspects of project delivery, such as implementing firewall and other enhanced security products, as well as optimizing and operating these services, along with any related documentation.

The position requires a team player with excellent written and verbal communication skills who follows a structured approach to implementing IT security solutions.

Responsibilities

The Professional Services Consultant:

• Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
• Participates in architecture design workshops with customers and/or partners and provides input as necessary.
• Develops project related documents with any required technical architecture diagrams. These documents might include: High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc…
• Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
• Ensures that project documents are accurate, complete, current and stored appropriately.
• Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
• Assists customers through the rollout, migration or go-live phase for the deployed security solution.
• Performs knowledge transfer sessions for customer’s staff on the relevant Fortinet security solutions.
• Resolves and/or escalates issues in a timely fashion.
• Minimizes Fortinet’s exposure and risk on projects.
• Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc…).
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).

Job Requirements:

• 10+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.
• 6+ years’ experience with Network Security Products.
• Experience working as a Professional Services senior consultant or engineer is a plus.
• Expertise in NGFW and at least 2 of the following technologies: Email Security, Advanced Thread Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based security technologies.
• Very good presentation and technical documentation skills.
• Good troubleshooting skills with a structured approach to problem solving.
• Proven ability to work independently and in a team-oriented, collaborative environment.
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
• Ability to adapt seamlessly to shifting priorities, demands and timelines.
• Flexible working hours.
• Positive customer service attitude with very good soft skills.
• Ability to bring projects to successful completion through political sensitivity.
• Strong commitment and self-driven individual.
• Extensive travel (up to 70%).

Education

• Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.

Responsibilities:

• Lead customer facing proactive services engagements
• Develop and deliver tabletop exercises to customers
• Perform readiness assessments on customers’ security posture and Incident Response Plan
• Assist in the development of customer Incident Response Plans and playbooks.
• Continue to focus on the maturation of proactive services
• Deliver Response Trainings to customers
• Stay current with cyber security compliance, standards and framework revisions including NIST CSF, ISO/IEC27001, CIS, PCI, HIPPA, etc.
• Review current security programs and define the steps needed for meeting the applicable cybersecurity and information assurance instructions
• Assist in the development and recommendations of network topologies
• Develop complete and informative reports and presentations for both executive and technical audience

Required Skills:

• Ability to communicate effectively
• Experience interfacing with customers
• Experience building and delivering table top exercises
• Knowledgeable of multiple cyber security compliance frameworks and standards
• Knowledgeable in the development and use of incident response playbooks
• Experience with vulnerability assessments and cyber security audits
• Ability to assess and implement various security controls
• Understanding of incident response processes and tools
• Experience with delivering educational services and trainings
• A solid understanding of Active Directory and how to secure is a plus
• Strong knowledge of operating system internals and endpoint security experience.
• Able to communicate with both technical and executive personnel
• Excellent written and verbal communication skills a must
• Highly motivated, self-driven and able to work both independently and within a team

Education:

• Bachelor’s Degree in Computer Engineering, Computer Science or related field
• Or 5+ years’ experience with cyber security assessments and incident response

With us you will

• Lead all technical aspects of a sales cycle with the customer, from the initial RFIs, through to RFPs & RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.
• Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution, which outperforms the competitor offering.
• Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.
• Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet’s ability to provide long lasting protection against the ever-evolving threats.
• Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.
• Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.
• Maintain accurate activity, contact, and account technical information of all customers and prospects in our CRM (Salesforce).

Apply if you

• Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable. The CISSP accreditation would also be beneficial.
• Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
• Can demonstrate your problem solving skills and how this has impacted key wins within your current organisation.
• Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.
• Have a strong understanding of security solutions, that includes and is not limited to: firewall technology, routing, SD-WAN, switching, IPSEC and SSL-VPN, anti-ddos solutions, web application firewall, SIEM, SOAR, authentication, dual-factor and multiple factor authentication, end-point security, sandboxing, email security, SASE.
• University degree; engineer diploma;

What you can expect from us

• Excellent training and development opportunities, providing you with all the tools you need to be successful.
• An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone’s thoughts and opinions.
• The opportunity to be part of an innovative, collaborative and winning team.
• A competitive salary and incentive compensation package, including stock awards, health and welfare benefits.

Responsibilities:

• Provide first level supervision to a group of Technical Account Managers and Advanced Support Engineers, managing workload, response, resolution and quality.
• Be the escalation point for direct reports and our customers.
• Monitor and manage support engineer queues and escalate issues as necessary.
• Perform routine case reviews and provide feedback.
• Participate in the quality calibration and validation process
• Improve productivity by highlighting deficiencies and recommending changes in methods, processes and tools.
• Monitor and manage operational and customer satisfaction metrics to meet organizational goals.
• Provide input to training and development planning and performance evaluations.
• Manage customer escalations; follow up with customer satisfaction surveys.
• Build and maintain strong relationships with sales
• Participate in the lifecycle of a services subscription business by being in involved in scoping, renewal negotiations, including the upsell of services
• Drive a high level of customer satisfaction, measured by ticket and quarterly Advanced Support surveys

Experience:

• At least 2+ years of support management experience.
• Demonstrated leadership skills.
• Excellent organizational skills.
• Highly desirable to have worked with Fortinet products.
• At least 2+ experience with direct customer interaction, preferably in a supervisory role.
• At least 2+ years experience in a technical support role in a networking/security company or equivalent education.
• Understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience working in with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• Troubleshooting and problem solving skills
• Working knowledge of Windows, UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• Strong English skills both written and verbal.

Professional Requirements

• Energized by making customers happy and successful
• A passion for collaboration and a deep understanding of the Internet security technology
• Translator between business, technical, and sales people
• Excellent organizational, analytical and negotiation skills
• Phenomenal communication skills are a must for this job
• Driven to create success in a hopeless situation, through brilliant problem solving, communication, and relentless persistence
• Able to perform well in the face of tight deadlines and tough technical and organizational challenges
• Steadfast and calm in explosive situations
• Strong preference for Arabic/English speaker

Educational Requirement:

• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.