דרושים מהנדס תמיכה טכנית ב-Fortinet ב-מקסיקו

Responsibilities:

- Translate customer technical requirements and market needs into a set of products that can be used as a solution/architecture.

- Establishing trust and alignment with BDMs, Partners, Cloud Service Providers and Ecosystem Partners, providing expert advice on the design and architecture of solutions

- Understand business requirements for customer base and be able to translate them into technical requirements and solutions

- Identify and promote new reference architectures and use cases based on business requirements and opportunities, leveraging all Fortinet Security Fabric portfolio.

- Build a competitive analysis, understanding top market players, their products and solutions, strengths, and weaknesses.

- Expert advice on the design, architecture, and implementation of solutions

- Support sales activities on the defined region as a strategic and high-level regional technical resource for strategic pre-sales engagements and key opportunities

- Coordinate and run demo lab required by customers, in order to shorten the sales cycle and effectively highlight Fortinet’s advantages over competitors

Desired Skills and Experience:

- Strong experience on Cloud Technologies (AWS, Azure, GCP, OCI)

- Knowledge of and how to apply frameworks and architectures: NIST, CSMA, MITRE, CMM, etc.

- Knowledge of the following technologies: CNAPP, Routing, VPN, WAN, Network Security, NGFW, Intrusion Detection, and Anti-Virus.

- Or previous experience as cloud security architect/analyst working on an end-user company (at least 2 years of experience).

- At least 1 cloud service provider (AWS, Azure, GCP, OCI) architect level certification track.

- Strong understanding and hands on experience with Virtualization, Cloud Computing platforms and Software Defined Technologies

- Desired skill with programming/scripting languages like python, terraform, html, bash.

- Desired DevOps/SecOps experience.

- Desired product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus.

- Bilingual: Strong oral and written communication skills, both inSpanish and English. Exceptional ability to clearly articulate messages in English and Spanish/Portuguese.

- Oral and written communications in a third language
Portugueseis a plus.

- Strong analytical skills oriented to details.

- Ability to be autodidact and learn new knowledge areas on his/her own.

- Proven track as problem solver.

- Highly organized. Capable of working and multi-tasking across multiple projects and very good on project documentation and to create technical documents.

- Exceptional presenter. Strong ability to present to audiences of all sizes, either at technical level or management level (up to C-level).

- Self-motivated, with ability to work without direct supervision.

- Adaptable and flexible, operating in a fast-paced, dynamic environment.

- Ability to work and take quick decisions under pressure.

- Regional and international travel required.

- Availability to travel on short notice.

- An independent information/network/computer security certification from CSA, SANS, (ISC)², ISACA, BS7799/ISO17799 is a plus.

- Demonstrated experience working on distributed teams is a plus.

- Previous experience working with channels and/or with an assigned quota is a plus.

Skills & Qualifications

• Field sales experience.
• Experience in technical/pre-sales support as a sales or systems engineer
• Experience in LAN/WAN/Internet services administration
• Experience with Wireless technologies, deploying, supporting and doing site surveys.
• Solid understanding of Wireless Authentication technologies
• Exceptional understanding of DNS and NFS, SMTP, HTTP, TCP/IP
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
• Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
• Experience with encryption and authentication technologies required
• Certifications: CCIE, CISSP

Job duties and responsibilities:

• Pre-sales - assist in qualifying sales lead s from a technical standpoint.
• Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
• Conversant with networking applications and solutions .
• Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
• Provide assistance to identified customers with post-sales training.

Job Duties:

• The primary function of this role is to develop standardized offers with Fortinet SecOps and SASE Solutions
• Conduct technical meetings with customers and resellers to highlight Fortinet products and solutions.
• Provide pre-sales technical support to Fortinet Sales representatives, Fortinet resellers and distributors, in order to positively influence sales within the accounts or territory.
• Travel within the assigned territory (Local presence for the Named Carrier Account in Latin America and the Caribbean) to ensure local Fortinet Sales Representatives and Named Carrier account key contacts, get the appropriate level of attention and care.
• Coordinate and run demo required by customers, in order to shorten the sales cycle and effectively highlight Fortinet advantages over competitors.
• Give proper follow-up to VIP projects and promptly report any advances or potential issues, so the sales counterpart can be aware and proactively work on the next step.
• Assist resellers to perform technical design of security solutions for customers. Recommend the best technical solution for a given scenario, in order to provide high quality products and services to Fortinet customers.
• Support educational efforts (both in-classroom and remote via Webinars) targeted to keep a high degree of knowledge about Fortinet’s solutions, to the partner, reseller and distributor base.
• Create technical documents and/or presentations that can help the partner base to perform better/quicker/more impressive demonstrations, to effectively show Fortinet’ products strengths.
• Create/Modify/translate presentations as needed to effectively deliver Fortinet’s message to any type of audience.
• Be a spokesperson, appropriately representing the company at public conferences, media and partner/Fortinet driven events.
• Participate in and be part of the feedback process to Research and Development, on information that flows from customers, partners and distributors, regarding potential improvements in Fortinet product line.
• Be part of the internal engineering communities (Tech Teams, Mailing lists, Partner Forums) and assist others within or outside the region, in order to make Fortinet more successful as a company.
• Take internal or external training as needed (including self-training modules) in order to keep product knowledge at the best possible, and be an expert resource for resellers, partners, distributors and other peers.
• Collaboratively work with peers within Latin America, in order to work on initiatives specific to the LATAM Market, which can help to give better service to our customers, partners and the security community in general.

Job Experience / Abilities Required:

• Deep technical knowledge on computer networks and Internet security.
• Business oriented with sales skills.
• Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH.
• Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5, OSPF, BGP, RIP and MPLS.
• Experience with the design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers and Database Security. SASE and SecOps is a plus.
• Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants.
• Experience Working knowledge of authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI.
• Experience designing and/or operating/maintaining Wireless networking in a secure way.
• At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus.
• Great experience with engineering presales activities, including Sales meetings, Proof-of-concepts, Technical trainings, product sizing, solution design, assisting on creating sales proposals (with sales persons) and answering RFPs / public bids.
• Previous experience working with Internet Service Providers or Wireless Service Providers either as an employee, partner or vendor attending the assigned territory (Mexico).
• Grate understanding in mobile core technologies and architectures is a plus.
• Bilingual: Oral and written communication skills, both in Spanish and English. Exceptional ability to clearly articulate messages in English and Spanish. Portuguese is a plus.
• Highly analytical skills, oriented to details.
• Ability to be autodidact and learn new knowledge areas on his/her own.
• Proven track record as a problem solver.
• Highly organized. Capable of working and multi-tasking across multiple projects.
• Exceptional presenter. Strong ability to present to audiences of all sizes, either at technical level or management level (up to C-level).
• Self-motivated, with ability to work without direct supervision.
• Adaptable and flexible, operating in a fast-paced, dynamic environment.
• Ability to work and take quick decisions in complex situations.
• Availability to travel up to 40% of the time.
• Availability to travel on short notice.
• An independent information/network/computer security certification from SANS, (ISC)², ISACA, BS7799/ISO17799 is a plus.
• Experience working on distributed teams is a plus.
• Previous experience working with channels and/or with an assigned quota, is a plus.

Job Responsibilities

• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education, deliver knowledge transfer like webinar or workshops
• Software recommendation, conduct bug scrubs reports
• Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
• Develop best practice deployment and troubleshooting methodology documentation
• Follow up technical cases and manage the right expectation until the closure of the cases
• Conduct weekly status conference calls with customers to report status of open issues and projects
• Conduct quarterly reports for your managed accounts
• Work closely and provide direct technical email and phone support to our customers in the LATAM Region
• Analysis of support request, completion of requests for information and documentation
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Job Skills Required

• Minimum of five years relevant professional experience preferably in the network industry
• Strong network security and routing experiences
• Exceptional customer service orientation and strong communications skills
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
• Proficient with MS Word, PowerPoint, and Excel
• Scripting and Windows server app experience
• Willing to travel

Skills & Qualifications

• Typically requires field sales experience.

• Experience in technical/pre-sales support as a sales or systems engineer

• Experience in LAN/WAN/Internet services administration

• Experience with Wireless technologies, deploying, supporting and doing site surveys.

• Solid understanding of Wireless Authentication technologies

• Exceptional understanding of DNS and NFS, SMTP, HTTP, TCP/IP

• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.

• Knowledge about cybersecurity standards or/and regulations

• Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES

• Experience with encryption and authentication technologies required

• Certifications: CCIE, CISSP

Job duties and responsibilities:

• Pre-sales - assist in qualifying sales leads from a technical standpoint.

• Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.

• Conversant with networking applications and solutions.

• Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.

• Provide assistance to identified customers with post-sales training

Responsibilities:

• Support sales activities in Latin America as a strategic and high-level regional technical resource for strategic pre-sales engagements and critical opportunities.
• Conduct technical meetings with customers and resellers to highlight our products and solutions.
• Provide pre-sales technical support to Fortinet field engineers, Fortinet resellers, and distributors to positively influence sales within Latin America.
• Assist Fortinet field engineers in performing technical design of customer security solutions. Recommend the best technical solution for a given scenario to provide quality products and services to Fortinet’s customers.
• Act as a subject-matter expert in pre-sales design reviews regarding his/her product specialization and serve as an authoritative consultant to Field Systems Engineers by providing technical guidance and leadership.
• Participate with SE peers to help design secure IP networks, utilizing and leveraging all aspects of Fortinet’s product line to create superior solutions in competitive environments.
• Provide training to System Engineers at various events worldwide and mentor SE specialists within Virtual Teams.
• Serve as Virtual Team Leader and act as a voice representing the Sales Organization from a technical perspective at various meetings and committees.
• Work closely with Product Management and Engineering to help identify, qualify, and develop features critical to Fortinet’s success.
• Write whitepapers, tech notes, and other high-level technical documentation as required.
• Create technical documents that can help the partner base perform better/quicker/ demonstration demos to effectively show Fortinet’s product strengths.
• Create/Modify/translate presentations as needed to deliver Fortinet’s message to any audience effectively.
• Be part of the internal engineering communities (Tech Teams, Mailing lists) and assist others within or outside the region to make Fortinet more successful.
• Be part of a distributed team of people that shares workload and assignments. A strong sense of teamwork is required.
• Take internal training as needed (including self-training modules) to keep product knowledge as high as possible and be an expert resource for resellers, partners, distributors, and other peers.
• Comply with activity reports and ensure timely communication to the CSE Manager / CSE Director.

Education:

• Bachelor’s degree in computer science, Information Systems, or equivalent.
• Fortinet CFX, CISPP, CISM, and other security certifications are highly desirable.
• Spanish and English B2 level required, Portuguese highly desirable.

Technical Knowledge

• Networking and Security knowledge:
  • Solid understanding of networking and security solutions and on-premises or cloud-based architectures, Web and email applications, security, and auditing environments.
  • Experience with network infrastructure technologies and solutions, Routing, Switching, NGFW, data center/cloud computing architectures, and understanding of technology components interaction at each layer of the OSI model.
  • Detailed understanding of Web Protocols (HTTP, HTTPS) and transport layer encryption technologies (TLS, SSL).
• Email Security:
  • Deep understanding of email protocols and technologies such as SMTP, POP3, IMAP, DKIM, DMARC, and SPF.
  • Deep knowledge in Information security technologies, including Email Security, DLP, and Sandboxing.
  • Proficiency with email security solutions, including but not limited to FortiMail, Proofpoint, Mimecast, or Cisco Email Security.
  • Experience with email encryption standards and technologies.
  • Knowledge of phishing and spam filtering techniques.
  • Familiarity with email gateway architecture and cloud-based email security

• Load Balancing and Application Delivery:
  • Strong knowledge of Load Balancing/Application Delivery Controllers, Proxies, Caching, CDN, Compression, Network & Application DDoS, and Web Application Firewall.
  • Experience with Application delivery solutions such as application load balancers, WAN optimization, SSL offloading, and Geographical load balancing.
  • FortiADC experience is a plus.
• Application and API Security:
  • Experience with one or more of the following: L4/L7 Denial of Service threats, application security trends, application-layer authentication and authorization technologies, automated threat detection, and mitigation, and API Security concepts.
  • Familiarity with API Gateways such as Apigee, MuleSoft, Nginx, etc., and their role in API Management.
  • Knowledge of vendors and products including Akamai, Cisco, Citrix NetScaler, Checkpoint, F5, Imperva, Palo Alto Networks, Radware
  • FortiWeb experience and/or knowledge is a plus

Other required abilities & skills

• Good knowledge and understanding of Public Cloud environments such as AWS, Microsoft Azure, and Google Cloud Platform (desirable).
• Excellent written and verbal communication, listening, negotiation, and presentation skills in English/Spanish (Portuguese is a plus). Capable of delivering product and technology presentations to technical and business audiences.
• Outstanding consultative skills. Ability to interpret the specific customer environment and security needs and articulate the best technical solution.
• Outstanding project management and documentation skills. Ability to design and follow work plans for complex activities and by following good documentation practices.
• Ability to work effectively, add value as a team member, and collaborate with various teams such as engineering, sales, product management, and customer support.
• Ability to mentor other sales engineers and take leadership.
• Ability to eventually travel on short notice.

Job duties and responsabilities::

• As the primary post sales technical resource. A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
• Independently debug broad, complex, and unique networks with mixed media and protocols is required.
• Thrive in stressful environments and immediately be productive in troubleshooting and debugging issues.
• Act as a reliable go-to resource for difficult and complex escalations.
• Proactively review reports of software engineers.
• Facilitate root cause investigations and suggest implementation of corrective and preventative measures.
• Provide or suggest technical content improvement to customer-facing forums or other technical documentation.

Job Skills required:

• Experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• Strong troubleshooting and problem-solving skills
• Extensive working knowledge of Windows, UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• Strong English skills both written and verbal.

Qualifications - An engineer who:

• Is expert level of products and solution knowledge
• Troubleshoot new issues on-the-fly accurately and effectively
• Work lengthier escalations, manage independent lab design and reproduction without much guidance
• Consistently identify viable workarounds
• Proactively acquire in-depth troubleshooting and feature skills
• Proactively designs new teaching material and labs once new knowledge is acquired
• Thrive in stressful environments and immediately be productive in troubleshooting and debugging issues
• Excellent written and verbal communication skills

Experience and Education:

• Experience in a technical support/post-sales role.
• Minimum bachelor’s degree in computer science, Software Engineering, or an equivalent combination of training and experience related field.
• Good to have - NSE4-8, CCNA, CCNP, CCIE, AWS, Azure, Linux, ITIL v4