דרושים Japanese Speaking Principal Implementation Engineer ב-Forter ב-Singapore, Singapore

What you’ll be doing:

• Own and manage the full technical integration lifecycle for enterprise customers in Japan and APAC.
• Act as the primary point of contact for all technical matters during onboarding, from pre-sale to go-live.
• Build and maintain detailed project plans , ensuring timely delivery and successful implementation.
• Lead regular project calls with customer stakeholders, maintaining clear communication, documentation, and alignment across teams.
• Serve as a subject matter expert on Forter’s integration stack: APIs, JavaScript, JSON, and broader web technologies.
• Coordinate closely with internal teams (R&D, Product, Analytics, Solutions Consulting, Sales, and Customer Success) to ensure smooth delivery.
• Identify and resolve technical challenges, using a solution-oriented approach to keep projects on track.
• Perform data/technical gap analyses , documenting requirements and managing technical expectations.
• Develop and maintain technical documentation, guides, and tools to streamline the onboarding process.
• Continuously evaluate and improve Forter’s integration methodology based on learnings and customer feedback.

Who are you?

• Fluency in Japanese and English , with experience in a global, cross-functional environment. This role will support both Japanese clients within Japan, and clients across APAC
• 5 – 7 years of experience in technical implementation, integration, or solution engineering roles.
• Client-facing experience with enterprise customers, ideally in SaaS, payments, fraud prevention, or eCommerce.
• Strong technical knowledge of API integrations, JavaScript, JSON, and web/database technologies.
• Demonstrated ability to manage complex projects across diverse stakeholders and geographies.
• Exceptional communication and presentation skills with both technical and business audiences.
• A proactive, self-starter mindset with an ownership mentality and strong problem-solving skills.
• Experience leading multiple concurrent projects while maintaining high quality and customer satisfaction.

Bonus Points For

• Experience in the payments, fraud prevention , or digital commerce industries.
• Familiarity with project management tools and agile methodologies.
• Knowledge of risk management or transaction monitoring technologies.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary and commission plan
• Comprehensive and generous health insurance
• Generous PTO policy
• Half day Fridays

About the role:

This role requires deep analytical expertise and a proactive approach to problem-solving. You will also be responsible for identifying and implementing automation opportunities, handling escalations and incidents, improving response times, and developing strategies to enhance the customer experience.

What you'll be doing:

• Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators.
• Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms.
• Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests.
• Educate customers about the capabilities of Forter's Policy Builder product and empower their users to adopt and implement robust policies within the confines of Forter best practices
• Oversee and maintain merchant business rules related to hard-coded rules within the Forter model.
• Draft and publish knowledge base content for common questions and inquiries to allow customers to self-serve Analytic related inquiries and explanations.
• Perform proactive outreach to customers based on internal alerting related to integration health issues and quantify into business terms the impact of analytical/data-driven observations.
• Aid internal teams within Forter, equipping them to handle analytical queries and business questions around Forter’s AI model.

What you'll need:

• 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments.
• Working knowledge of SQL, API’s and Javascript
• Proven ability to independently diagnose and resolve complex analytical issues/inquiries.
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience troubleshooting analytical issues and relaying information in a digestible way to customers
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and leading a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences.
• Attention to detail, excellent organizational and prioritization skills, superior time management
• Strong Bilingual capacity in both English and Mandarin is required to support customers in the GCR region. Additional language capabilities in Korean and Japanese will be a bonus to support our Korean and Japanese customers, but not must-haves.

Benefits

• Competitive salary and bonus plan
• Private health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays, every Friday

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)