דרושים Senior Mobile Researcher ב-Forter ב-Israel, Tel Aviv-yafo

What you'll be doing:

• Design, build, and scale backend systems that power Forter’s real-time decisioning and APIs.
• Own projects end-to-end - from design and implementation to production rollout and monitoring.
• Ensure systems are low-latency, fault-tolerant, and high-throughput across distributed environments.
• Enhance observability, reliability, and developer experience through strong operational and tooling practices.
• Collaborate with Product, analysts, data scientists, and infrastructure teams to drive innovation across Forter’s decision ecosystem.
• Participate in technical discussions and customer interactions, providing expertise and clear communication when supporting enterprise integrations.

What you'll need:

• 5+ years of experience building backend systems in large-scale production environments
• Strong programming skills in Python, Java, Kotlin, or Node.js
• Hands-on experience with cloud-native technologies (AWS, Kubernetes, Docker)
• Proven ability to design and maintain high-scale distributed systems
• Strong sense of ownership, autonomy, and accountability
• Excellent communication skills, with the ability to explain complex systems clearly to both technical and non-technical audiences — including direct collaboration with customers worldwide

• Experience with API Gateway architectures, schema/versioning strategies, or platformization efforts
• Familiarity with real-time data processing frameworks (e.g., Flink, Storm) and resilience patterns
• Background working alongside data science or machine learning teams
• Contributions to developer platforms, infrastructure services, or internal tools improving engineering velocity

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

About the role:

We are looking for a talented and creative Mobile OS Research Developer to join us in combating online fraud. In this role, you'll play a key part in identifying and neutralizing sophisticated fraudsters in real-time, at a large scale, for some of the world's largest enterprises. This role requires responsibility, creative thinking, and a can-do attitude to solving problems with non-trivial constraints - this is not a “brute force” hacking/reversing type role.

What you'll be doing:

• Collaborate with a team of passionate researchers to solve modern digital intelligence challenges and uncover groundbreaking discoveries together.
• Research the internals of different mobile OSs, find lesser-known APIs, understand upcoming features, and design innovative solutions to leverage them in our products.
• Develop code for both iOS and Android within Forter’s SDK using ObjC/Swift and Java/Kotlin.
• Extract powerful data from the device while being extra careful about safety (zero crashes), and performance (battery, network, etc.).
• Take ownership of the entire data flow process from concept to implementation, collaborating closely with analysts and engineers to ensure seamless integration.
• Deliver and publish SDKs to production which will be used by thousands of merchants to interact with tens of millions of users each day.

What you'll need:

• A love for unraveling mysteries and digging deep into complex environments.
• 4+ years of experience and proven expertise in mobile internals, with a strong background in iOS or Android (iOS experience is a plus).
• Experience building modern mobile apps / SDKs, OS Services, APIs, and development cycles.
• Awareness and familiarity with mobile developer concerns when building apps (security, performance, privacy, compatibility, etc.) at scale.
• Up-to-date knowledge of new OS beta releases and upcoming changes/features.
• Ability to identify risks and roadblocks that could impact our code/SDK/legal in the future.
• Backend experience is required; experience building systems at scale, especially with Node.js, is an advantage.
• Familiarity with reverse engineering tools and techniques (an advantage).

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

• Impact at Scale: You'll lead a team building products that augment our core fraud prevention offering, working on the most widely used areas of our application with maximum customer impact.
• Pioneering AI & Platform Evolution: Be at the forefront of integrating AI into our products and evolving our offerings into a robust enterprise-grade platform.
• Collaborative Culture: Work closely with Product, UX, Analytics, ML, and other engineering teams to deliver intuitive, high-impact solutions.
• Growth and Ownership: Foster a culture of delivery and excellence, mentoring your team to grow and owning mission-critical systems.

• Lead and mentor a team of 6 talented software engineers, fostering a culture of delivery, collaboration, and excellence.
• Drive the development of products that empower our customers to combat fraud efficiently, gain valuable insights, and manage daily operational needs.
• You’ll be hands-on: Managers at Forter drive innovation and impact by doing hands-on just as much as they grow and nurture our engineers
• Collaborate closely with product managers, product designers, and executives to iteratively develop, improve, and release features.
• Be technically engaged, diving into code reviews, architectural discussions, and providing occasional hands-on contributions when necessary.
• Work closely with stakeholders and customers, understanding their needs and translating them into actionable product roadmaps.

• A Proactive Problem Solver: You possess a relentless, get-things-done attitude, thriving on winning and exceeding goals. You come with a plan and solve complex problems.
• An Experienced Engineering Leader: You have at least 4 years of experience leading a team of 4+ engineers. You effectively lead, set expectations, and help your team grow.
• A Full-Stack Expertise & AI Acumen: A full-stack engineer at heart with 6+ years of experience, highly experienced with NodeJS, React, various data stores ( ElasticSearch, MySQL, Snowflake, Redis ), AWS , event-driven architectures, and hands-on experience with AI/ML-based systems like prompt engineering.
• Collaborative & Priority-Driven: You excel at working with product managers and designers, managing priorities amidst distractions and curveballs, and maintaining focus. You are a team player who knows how to harness and coordinate with peers to get things done.
• You Embrace Change: Forter is a fast-changing company where adaptability is key. We embrace evolving directions and priorities, always driven by business interest, which is why we are winning in our market. You will thrive in an environment where strategic shifts are common, and your proactive leadership will be crucial in navigating these changes. You deal well with fuzziness - by methodologically clearing it.

• Design Systems
• Typescript
• Python
• Micro frontends

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

We handle >2B person entities stored jointly in various database engines to support different fetching requirements, while processing >200k events per second

• Have a key part in improving the systems helping Forter prevent fraud for our merchants by identifying millions of decisions a day
• Design, build, and maintain Near-real-time data pipelines
• Take initiative: A large portion of the work are initiatives are pushed by the engineers
• Work in a rich ecosystem of storage and data technologies, to name a few: Elasticsearch, Aerospike, Spark, Redis, RocksDB, S3, Snowflake and many more
• Provide software solutions to complicated challenges we face on a daily basis

• 6 + years of proven experience in designing and building large-scale production systems.
• Strong Java and/or Python skills.
• Experience (or good familiarity) with streaming technologies such as Storm, Flink, Spark Streaming.
• Familiarity with concepts such as Queue/DLQ, Topics and general streaming practices (backpressure, circuit-breaker, etc).
• Experience with various databases or data stores such as Elasticsearch, Redis, MySQL, Couchbase, MongoDB, Cassandra, Aerospike, etc.
• Experience with AWS or other public clouds.
• Excellent communication and interpersonal skills.

• Profiled and optimized code to the millisecond level.
• Experience with event streaming frameworks.
• Strong written-English skills

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• in NYC (2022)
• #3 on of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, )
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

As a member of the data stores team, you will work alongside highly technical software engineers shaping the way Forter stores vast amounts of data. You will be entrusted with the designing, implementation, and delivery of data infrastructure solutions that are the right fit for the requirements. Your unique perspective and experience will bring innovative ideas to the team and help us deliver long term solutions.

• Lead and mentor engineers to ensure the seamless operation of our systems.
• Investigate and implement performance and cost optimizations for our cloud infrastructure.
• Create or introduce tooling and processes to support the operational aspects required for maintaining large-scale cloud infrastructure.
• Contribute to the continual improvement of our cloud infrastructure.
• Stay updated with the latest trends and technologies in cloud infrastructure, and implement new offerings as needed.
• Participate in on-call rotations to ensure the availability and performance of our cloud infrastructure systems.

• 5+ years of experience as an Infrastructure engineer or backend-oriented software engineer.
• Experience with AWS Infrastructure and database products.
• Strong Linux troubleshooting experience.
• Experience with configuration management ( chef , ansible, terraform or cloud formation)
• Programming or Scripting experience (e.g: Bash, Python , Go)

Preferred Qualifications:

• Solid understanding of database principles, distributed systems, and database management.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• in NYC (2022)
• #3 on of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, )
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

What you'll be doing:

• Escalation Management & Troubleshooting: Act as the primary point of contact for customer issues escalated beyond Tier 1. Evaluate, prioritize, and manage escalations to ensure timely and efficient resolution.
• Customer Relations: Provide clear and empathetic communication to customers throughout the escalation process. Manage expectations and deliver updates that reflect progress and resolution timelines.
• Cross-functional Collaboration: Partner with internal teams such as Customer Success, Engineering, Product, and Analytics to investigate root causes and deliver high-quality resolutions for escalated cases.
• Escalation Reporting: Track and report on key metrics related to escalations (frequency, root causes, resolution time). Share insights with leadership to inform strategic decisions and drive accountability.
• Training and Development: Lead knowledge-sharing sessions and targeted trainings for the broader support team to improve their ability to manage complex cases and preempt future escalations.
• Process Enhancement: Identify trends and systemic issues contributing to escalations. Recommend and implement process improvements aimed at reducing escalation volume and improving overall customer satisfaction.
• Feedback Loop: Act as the voice of the customer, providing actionable feedback to Product and Engineering teams to influence roadmap decisions and improve platform stability.
• Collaboration and Team Management: Build a globally collaborative and customer-centric environment. Align and coordinate interdepartmental efforts to address incidents and efficiently resolve ongoing escalations.
• On-Call Participation: Participate in the on-call rotation to provide after-hours support for high-priority issues, ensuring timely investigation, resolution, and communication.

What you'll need:

• 5+ years of customer service/support are required with a focus on troubleshooting technical issues in SaaS, software, or FinTech environments.
• Experience managing complex escalations and serving as a customer point of contacts during Incidents
• Working knowledge and understanding of HTML, XML, JSON, JavaScript, git/GitHub, Python, REST APIs, web protocols and log analysis.
• Demonstrated ability to communicate customer issues in a meaningful way to both technical and business audiences at various levels of seniority
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience triaging and troubleshooting technical issues and relaying information in an digestible way to customers required
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and coordinating a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down technical concepts for diverse audiences.
• Attention to detail, excellent organizational skills, superior time management

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

About the role:

Data points created by SDK feed our rich data aggregation and enrichment systems, allowing for extremely high and accurate decision making. Very high scale data streams produced by the SDK are handled by servers which are also written and maintained by our team, and you’ll take part in owning those systems too.

What you'll be doing:

• Lead browser and web research initiatives, setting direction and driving innovation across the team.

• Design and build advanced data collection features in our SDK - ensuring performance, resilience, and privacy at scale.

• Take ownership of the entire data flow process - from concept to implementation.

• Collaborate with Engineering, Analytics, and Product teams to turn research into business value.

• Act as a technical authority on browser technologies - mentoring others and shaping long-term strategy.

• Ensure our SDK remains safe, stable, and effective across 100M+ users, staying ahead of browser and web standards.

What you'll need:

• 7+ Years of proven hands-on work research or development experience with modern technologies or frameworks.
• Proven track record in applied technical research, experimentation, or in-depth technology analysis
• Understanding of Cloud services, AWS, Kubernetes.
• Experience working in large-scale production environments with real users.
• Strong grasp of Computer Systems fundamentals: OS, Networking, Security.
• Basic data querying and analysis skills (SQL, Spark - Advantage).
• Fluent in written and spoken English.
• A go-to person mindset, someone others rely on for support and solutions.
• Curiosity and a passion for solving complex problems.
• Creative thinking and a fresh approach to challenges.
• A team-oriented mindset and love for collaboration.

It would be cool if you have:

• Deep and broad knowledge of all things Web - JavaScript, HTTP, TLS, DNS, and browser internals (performance, security, APIs/features).
• Hands-on experience with Web and browser research.
• Familiarity with AdBlockers (on either side of the fence).
• Experience working with non-mainstream browser APIs such as WebRTC, WebGL/WebGPU, WebAudio, PaymentRequest, WebAuthn, and others.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)