דרושים Operations Analyst Student New ב-Forter ב-Israel, Tel Aviv-yafo

What you'll be doing:

• Perform complicated data analysis tasks, quantifying different aspects of Forter’s impact on our portfolio of some of the largest e-commerce players in the world.
• Manage an operational pipeline of merchant tickets and alerts - triage, research, prioritize, assign, and solve data and analytics issues for our Enterprise clients.
• Design, code, and test adjustments to our production decisioning engine in Python.
• Work together with our fraud analysts, customer success managers, and Forter’s customer support organization to ensure we are solving our customer’s issues quickly and effectively and optimizing Forter’s products.

What you'll need:

Currently pursuing a bachelor's degree with at least 4 semesters left before graduation (50% position with flexibility during exam periods).
• Able to turn broad business questions into the right queries to get the answers you need.
• Knows how to get things done - find the right person to ask, not shy about asking for help, knows when to escalate, and what tools you need to get the job done.
• Technically oriented - quick and eager to learn new technologies and tools.
• Strong multitasking skills - comfortable (and even enjoy) managing many tasks at different stages under your responsibility.
• Coding - able to complete basic coding tasks in a scripting language, preferably Python.
• SQL - experience with basic queries - an advantage.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

This is a role with significant technical aspects, but prior coding knowledge is not required - we believe the right candidates can learn everything they need to do this job well as part of our training process, and while doing the job.

• Invent, design, implement, and refine our system’s decisioning logic in production.
• Conduct in-depth research into complex fraud patterns and emerging threats.
• Leverage extensive datasets to derive actionable insights and enhance decisioning accuracy.
• Develop and automate analytical processes to improve efficiency and scale our capabilities.
• Collaborate with Data Science, Engineering, and other cross-functional teams to drive platform improvements.

• A psychometric score above 700 (or equivalent, e.g. GMAT).
• Strong analytical and logical reasoning skills with a proven ability to dissect complex problems.
• Aptitude for understanding systemic behaviors and adversarial tactics.
• Proactive, results-oriented, and capable of independent work within a collaborative team environment.
• Technically-capable - Python/SQL/R experience is an advantage (not a hard requirement), candidate must be comfortable with learning new technological tools.

• SQL/Python experience.
• Risk/intelligence experience.
• Experience in Data analysis .
• Familiarity with machine learning concepts.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

• Perform complicated data analysis tasks, quantifying different aspects of Forter’s impact on our portfolio of some of the largest e-commerce players in the world.
• Manage an operational pipeline of merchant tickets and alerts - triage, research, prioritize, assign, and solve data and analytics issues for our Enterprise clients.
• Design, code, and test adjustments to our production decisioning engine in Python.
• Work together with our fraud analysts, customer success managers, and Forter’s customer support organization to ensure we are solving our customer’s issues quickly and effectively and optimizing Forter’s products.

• Able to turn broad business questions into the right queries you need to get the answers you’re looking for.
• Know how to get things done - find the right person to ask, not shy about asking for help, know when to escalate, what tools you need to get the job done.
• Technically oriented - Quick and happy to learn new technologies/tools.
• Great multitasking skills - manage (and even enjoy) having many tasks in various stages under your responsibility.
• Coding - Able to complete basic coding tasks in a scripting language, preferably Python
• SQL - Experience with complicated queries from multiple sources- advantage.
• 50% position with flexibility during exam periods, open to bachelor's students with at least 4 semesters remaining before graduation.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

• Pre-process large and diverse datasets manually and using python scripts.
• QA of large data sets - verify they meet our requirements, identifying data integrity issues.
• Work together with the fraud analyst teams to optimize the data for the ML system.
• Develop internal tools and processes to increase efficiency and ensure data integrity.

• Experienced in Python (can write scripts to handle large datasets and automate processes).
• Experienced in SQL (able to write queries and work with databases).
• Technically oriented (able to write SQL queries, basic python scripts)
• Very detail oriented - you’ll be the first to spot issues in the data, so a methodical approach is key.
• 50% position with flexibility during exam periods, open to bachelor's students with at least 4 semesters remaining before graduation.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

This role requires deep analytical expertise and a proactive approach to problem-solving. You will also be responsible for identifying and implementing automation opportunities, handling escalations and incidents, improving response times, and developing strategies to enhance the customer experience.

• Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators.
• Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms.
• Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests.
• Educate customers about the capabilities of Forter's Policy Builder product and empower their users to adopt and implement robust policies within the confines of Forter best practices
• Oversee and maintain merchant business rules related to hard-coded rules within the Forter model.
• Draft and publish knowledge base content for common questions and inquiries to allow customers to self-serve Analytic related inquiries and explanations.
• Perform proactive outreach to customers based on internal alerting related to integration health issues and quantify into business terms the impact of analytical/data-driven observations.
• Aid internal teams within Forter, equipping them to handle analytical queries and business questions around Forter’s AI model.

• 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments.
• Working knowledge of SQL, API’s and Javascript
• Proven ability to independently diagnose and resolve complex analytical issues/inquiries.
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience troubleshooting analytical issues and relaying information in a digestible way to customers
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and leading a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences.
• Attention to detail, excellent organizational and prioritization skills, superior time management.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

As a Senior Integrity Analyst, you will play a critical role in ensuring the accuracy and efficiency of our billing and claims operations. You will analyze and monitor our billing and revenue systems, identifying risks, resolving discrepancies, and driving process improvements that enhance operational integrity.

• You will identify, assess, and mitigate integrity risks within billing and revenue processes, ensuring accurate and reliable financial operations.
• You will develop metrics, dashboards, and alerts to track integrity-related incidents, proactively addressing issues before invoices are generated.
• You will analyze complex data flows across multiple systems to detect irregularities and discrepancies and will recommend and implement controls in these areas.
• You will support pricing mechanics in existing contracts and assist in adapting to new billing models, ensuring smooth transitions and compliance.
• You will investigate customer invoice discrepancies, conduct root cause analysis, and recommend corrective actions such as refunds, adjustments, or additional charges.

• 5+ years of experience working with data flows, system integrations and information systems.
• Extensive experience with SQL and working with data warehouses (Snowflake, MySQL).
• Mid-level proficiency in Python for data analysis and automation.
• Fast learner and self-motivated.
• Excellent communicator and team player with strong verbal and written skills in English
• Experienced in building dashboards, monitors, and alerts.

• Leading at least 1-2 big initiatives in previous companies related to Data integrity and compliance.
• Elastic Search querying.
• Performing data fixes and managing integrity-related billing resolutions.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

What you'll be doing:

• Work closely with a large list of named enterprise prospect accounts, utilizing a consultative approach to identify pain points and challenges that Forter's fraud prevention platform can help solve
• Manage a sales pipeline and process from initial outreach to presentation, negotiation, and close
• Collaborate with internal teams to drive leads and account activity, as well as with our Pre-sales Solutions Consultants to create customized sales presentations and tailored ROI models
• Identify and build relationships with economic champions / buyers within major accounts and position Forter's value proposition to the appropriate lines of business and technical teams
• Provide field analysis and feedback internally to help shape sales collateral and longer term expansion planning
• Build a strong understanding of the online payments industry, including credit card issuing/acquiring experience and familiarity with its ecosystem (partners, resellers, processors)
• Represent Forter at industry events and sales meetings with key eCommerce players

What you'll need:

• *Fluency in English and Hebrew languages is essential* given the territory and account list that this position will cover
• High integrity and passion for winning
• Minimum of 5 years as a top quota carrying direct sales executive, with a track record of outperforming targets and annual quotas
• Proven success in selling innovative solutions/services to enterprise is a must; with a focus on FinTech and Payment solutions
• A strong network with a proven track record of enterprise sales within top eCommerce and online business companies is a big plus
• The ability to build strong relationships, as demonstrated through prior experience prospecting and leveraging industry contacts to develop and close new businesses
• Experience in a fast-paced scale-up, with the ability to work in a rapidly expanding and changing environment
• Exceptional professional presence, with outstanding presentation and communication skills
• Ability to travel as required

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)