דרושים Group Manager Engineering Analytics Platform ב-Forter ב-Israel, Tel Aviv-yafo

• Impact at Scale: You'll lead a team building products that augment our core fraud prevention offering, working on the most widely used areas of our application with maximum customer impact.
• Pioneering AI & Platform Evolution: Be at the forefront of integrating AI into our products and evolving our offerings into a robust enterprise-grade platform.
• Collaborative Culture: Work closely with Product, UX, Analytics, ML, and other engineering teams to deliver intuitive, high-impact solutions.
• Growth and Ownership: Foster a culture of delivery and excellence, mentoring your team to grow and owning mission-critical systems.

• Lead and mentor a team of 6 talented software engineers, fostering a culture of delivery, collaboration, and excellence.
• Drive the development of products that empower our customers to combat fraud efficiently, gain valuable insights, and manage daily operational needs.
• You’ll be hands-on: Managers at Forter drive innovation and impact by doing hands-on just as much as they grow and nurture our engineers
• Collaborate closely with product managers, product designers, and executives to iteratively develop, improve, and release features.
• Be technically engaged, diving into code reviews, architectural discussions, and providing occasional hands-on contributions when necessary.
• Work closely with stakeholders and customers, understanding their needs and translating them into actionable product roadmaps.

• A Proactive Problem Solver: You possess a relentless, get-things-done attitude, thriving on winning and exceeding goals. You come with a plan and solve complex problems.
• An Experienced Engineering Leader: You have at least 4 years of experience leading a team of 4+ engineers. You effectively lead, set expectations, and help your team grow.
• A Full-Stack Expertise & AI Acumen: A full-stack engineer at heart with 6+ years of experience, highly experienced with NodeJS, React, various data stores ( ElasticSearch, MySQL, Snowflake, Redis ), AWS , event-driven architectures, and hands-on experience with AI/ML-based systems like prompt engineering.
• Collaborative & Priority-Driven: You excel at working with product managers and designers, managing priorities amidst distractions and curveballs, and maintaining focus. You are a team player who knows how to harness and coordinate with peers to get things done.
• You Embrace Change: Forter is a fast-changing company where adaptability is key. We embrace evolving directions and priorities, always driven by business interest, which is why we are winning in our market. You will thrive in an environment where strategic shifts are common, and your proactive leadership will be crucial in navigating these changes. You deal well with fuzziness - by methodologically clearing it.

• Design Systems
• Typescript
• Python
• Micro frontends

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

What you'll be doing:

• Design, build, and maintain foundational infrastructure and key applications that allow people to leverage Forter’s proprietary and public data effectively
• Use modern technologies daily, such as Snowflake, Databricks, Apache Spark, Elasticsearch, AWS, Kafka, and more.
• Expand and optimize Forter’s data warehouse and lakehouse–weighing tradeoffs between performance, cost, and user experience–across continually larger and more complex datasets.
• Model data and define storage strategy, to ensure that data is intuitive for researchers to find, and easy and fast for them to access
• Enhance Forter analysts’ most-used web application, which gives them in-depth insight into every decision we make
• Collaborate directly with colleagues from various disciplines: Analysts, Data Scientists, and other Engineers (all of whom write production code!)
• Self-manage project planning, milestones, designs, and estimations
• Hold yourself and others to a high standard when working with production systems. We take pride in our tests, monitoring & alerting abilities just as we do with our systems.
• Debug complex problems across the whole stack.

What you'll need:

• 3+ years of proven experience with designing, implementing, and maintaining large-scale backend production systems
• Experience building and maintaining data-intensive applications
• Experience with data processing technologies, e.g. Spark, Flink, EMR, Iceberg
• Experience with data warehousing frameworks, e.g. Snowflake, Hive, Glue, Databricks Unity Catalog
• Experience working in Python
• Experience with AWS or other public clouds
• Professional proficiency in English

Would be cool if you have:

• Experience with a JVM-based language
• Experience with NoSQL databases, e.g. ElasticSearch, AeroSpike, Cassandra, MongoDB
• A strong command of SQL
• Experience building web applications

• Interesting, non-trivial problems you’ve dealt with
• A link to a blog post you wrote or an interesting talk you’ve given
• Open source projects you’ve created or contributed to
• Side projects that you couldn’t resist building

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

This role requires deep analytical expertise and a proactive approach to problem-solving. You will also be responsible for identifying and implementing automation opportunities, handling escalations and incidents, improving response times, and developing strategies to enhance the customer experience.

• Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators.
• Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms.
• Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests.
• Educate customers about the capabilities of Forter's Policy Builder product and empower their users to adopt and implement robust policies within the confines of Forter best practices
• Oversee and maintain merchant business rules related to hard-coded rules within the Forter model.
• Draft and publish knowledge base content for common questions and inquiries to allow customers to self-serve Analytic related inquiries and explanations.
• Perform proactive outreach to customers based on internal alerting related to integration health issues and quantify into business terms the impact of analytical/data-driven observations.
• Aid internal teams within Forter, equipping them to handle analytical queries and business questions around Forter’s AI model.

• 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments.
• Working knowledge of SQL, API’s and Javascript
• Proven ability to independently diagnose and resolve complex analytical issues/inquiries.
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience troubleshooting analytical issues and relaying information in a digestible way to customers
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and leading a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences.
• Attention to detail, excellent organizational and prioritization skills, superior time management.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

This role requires deep analytical expertise and a proactive approach to problem-solving. You will also be responsible for identifying and implementing automation opportunities, handling escalations and incidents, improving response times, and developing strategies to enhance the customer experience.

• Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators.
• Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms.
• Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests.
• Educate customers about the capabilities of Forter's Policy Builder product and empower their users to adopt and implement robust policies within the confines of Forter best practices
• Oversee and maintain merchant business rules related to hard-coded rules within the Forter model.
• Draft and publish knowledge base content for common questions and inquiries to allow customers to self-serve Analytic related inquiries and explanations.
• Perform proactive outreach to customers based on internal alerting related to integration health issues and quantify into business terms the impact of analytical/data-driven observations.
• Aid internal teams within Forter, equipping them to handle analytical queries and business questions around Forter’s AI model.

• 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments.
• Working knowledge of SQL, API’s and Javascript
• Proven ability to independently diagnose and resolve complex analytical issues/inquiries.
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience troubleshooting analytical issues and relaying information in a digestible way to customers
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and leading a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences.
• Attention to detail, excellent organizational and prioritization skills, superior time management.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

What you'll be doing:

• Lead and mentor a team of 6 talented software engineers, fostering a culture of delivery, collaboration, and excellence.
• Take our Fraud Prevention offering to a whole new level of UX, all while building analytical and operational flows that convey the Forter story.
• Collaborate closely with product managers, product designers, and executives to iteratively develop, improve, and release.
• Balance priorities between new feature development, stability, and system resilience.
• Act as an owner of mission-critical systems, leading technical vision and investment discussions in partnership with the product team.
• You’ll be technically engaged, with a willingness to dive into code reviews, architectural discussions, and occasional hands-on contributions when necessary to unblock the team or guide technical decisions

What you'll need:

• A relentless, get-things-done attitude individual. You love winning and exceeding goals.
• A savvy engineering manager - you’ve been leading a team of 4+ engineers, in the last 4 years.
• You’re an effective leader - your people know what is expected of them, you’re there for your people and you help them grow to their full potential.
• A full-stack engineer at heart, with 6+ years of experience
• You’re highly experienced with: NodeJS, React, various data stores such as: ElasticSearch / mySQL / Snowflake / Redis, AWS or other major cloud vendors and Event-driven architectures
• You have a strong background of working closely with product managers and product designers.
• You’re excellent at keeping your eyes on the ball and managing priorities - distractions and curveballs will always be there, and you will need to maintain healthy priorities with your product managers.
• You deal well with fuzziness - by methodologically clearing it.
• You’re a team player who knows how to harness and coordinate with his peers to get things done.
• Excellent communication skills in English

• Design Systems
• Typescript
• Python
• Prompt engineering
• AI & ML based systems
• Micro frontend

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

What you'll be doing:

We're looking for people that are excited to be part of a great team, where anyone and everyone can drive innovation and make a difference.
Check out some past and upcoming projects to see the type of work we do -

• Develop a fully automated dispute platform to prevent, deflect, and recover chargebacks to reduce revenue loss. The system will support generating millions of dollars in yearly revenue, remove friction, and streamline obsolete operational processes.
• Build and maintain a high-performing, scalable chargeback management system handling tens of thousands of requests daily, originating from various input sources and reporting at changing rates.
• Define and optimize the scale, reliability, observability, and SLOs of the chargeback management platform.

What you'll need:

• 5+ years of experience building and maintaining complex backend systems using modern programming languages, preferably with Node.js and TypeScript experience.
• Passion and experience overseeing a product’s entire lifecycle.
• Experience designing and working with large-scale distributed systems.
• Strive to uphold top-notch software engineering practices such as high-quality code, thorough testing, and clear & comprehensive documentation.
• Promote Observability and Monitoring culture.
• Promote production, product, and growth mindsets.
• Strong communication and problem-solving skills.
• Experience with AWS or other public clouds.
• Significant experience with various data stores and pipelines such as Kafka, Redis, ElasticSearch, and MySQL.

What you get by working with us

• Experience working on complex offline and online architecture.
• Collaboration in a friendly, high-talent-density environment in a global company.
• Working on an up-and-coming offering in a stable company.