דרושים מהנדס תמיכה טכנית ב-Forter ב-קנדה

Forter is looking for a
Staff Software Engineer

In this role, you’ll act as the technical focal point—setting the direction for the team and collaborating closely with Engineering, Product, and Go-To-Market stakeholders. You’ll own key architectural decisions, mentor engineers, and drive initiatives that significantly reduce the time and complexity of our onboarding process.

• Architect and evolve a scalable onboarding platform that empowers merchants to self-integrate with Forter’s services
• Drive the technical vision and long-term roadmap, ensuring the platform directly supports Forter’s strategic goals—accelerating revenue growth, reducing time-to-revenue, and simplifying revenue diversification
• Lead initiatives to make Forter’s integration experience a strategic differentiator—simple, intuitive, and delightful, on par with best-in-class platforms
• Lead the technical direction of the team, ensuring alignment with business goals and driving innovation in developer tooling, SDKs, data ingestion, and automation
• Provide technical mentorship and guidance to engineers on the team, fostering growth and maintaining a high engineering bar
• Collaborate with Product, Go-To-Market and other internal stakeholders to understand merchant needs and translate them into technical initiatives
• Drive cross-team engineering initiatives and be a trusted partner to other teams in the org

• 7+ years of hands-on software engineering experience, designing and building production systems at scale
• Proven experience operating as a senior or staff engineer in product-facing teams, driving architecture, technical direction, and cross-functional initiatives
• Proficiency in modern web technologies, including JavaScript/TypeScript, Node.js, and GraphQL, as well as backend technologies and data pipelines
• Proven expertise in designing and maintaining scalable systems and developer-facing tools or platforms
• Strong communication and leadership skills; comfortable working across engineering, product, and business stakeholders
• Self-motivated and solutions-oriented, with a passion for developer experience and technical excellence

Would be cool if you have:

• Experience building SDKs or integration frameworks
• A track record of reducing complexity through automation and tooling
• Background in high-scale, multi-tenant platform design
• Experience working with eCommerce platforms and understanding merchant data flows
• Exposure to payments infrastructure, especially providers like Stripe, Adyen, Braintree, or Worldpay
• Experience improving developer experience through documentation, sandbox environments, or test harnesses

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

• Competitive salary
• Restricted Stock Units (RSUs)
• $500 CAD per month reimbursement for supplementary health plan of your choosing
• WiFi / Phone Stipend and Home Office Allowance
• Generous PTO policy
• Half day Fridays

This role requires deep analytical expertise and a proactive approach to problem-solving. You will also be responsible for identifying and implementing automation opportunities, handling escalations and incidents, improving response times, and developing strategies to enhance the customer experience.

• Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators.
• Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms.
• Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests.
• Educate customers about the capabilities of Forter's Policy Builder product and empower their users to adopt and implement robust policies within the confines of Forter best practices
• Oversee and maintain merchant business rules related to hard-coded rules within the Forter model.
• Draft and publish knowledge base content for common questions and inquiries to allow customers to self-serve Analytic related inquiries and explanations.
• Perform proactive outreach to customers based on internal alerting related to integration health issues and quantify into business terms the impact of analytical/data-driven observations.
• Aid internal teams within Forter, equipping them to handle analytical queries and business questions around Forter’s AI model.

• 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments.
• Working knowledge of SQL, API’s and Javascript
• Proven ability to independently diagnose and resolve complex analytical issues/inquiries.
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience troubleshooting analytical issues and relaying information in a digestible way to customers
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and leading a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences.
• Attention to detail, excellent organizational and prioritization skills, superior time management

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

• Competitive salary
• Restricted Stock Units (RSUs)
• $500 CAD per month reimbursement for supplementary health plan of your choosing
• WiFi / Phone Stipend and Home Office Allowance
• Generous PTO policy
• Half day Fridays