

Collaborate with dealers and Lincoln’s Service Central team to boost aftersales revenue, loyalty, and performance through data analysis, regular site visits, and improvement initiatives. Manage dealer inquiries, implement service policies and marketing campaigns, track scorecards and customer retention, handle claims, report quality issues, and ensure full adoption of IT tools for enhanced service operations.
משרות נוספות שיכולות לעניין אותך

Regional Customer Service Manager 区域客户服务副总监
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Role's Responsibility Briefing:
1.Global Design DNA Implementation
2.Design Requirement Definition & Governance
3.Cross-Stakeholder Collaboration
4.Design Iteration & User-Centric Refinement
5.Delivery & Alignment Support
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Regional Customer Development Manager 区域客户发展副总监
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Zone CG&O Manager 小区 CG&O 经理
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As the Director, Service Engineering Operations for the Ford Customer Service Division (FCSD), you will be a pivotal leader driving excellence in Ford services. You will be comprehensively responsible for Service Engineering Operations and Repair Product Data Management. Your role will involve optimizing processes, enhancing data insights, and ensuring high-quality customer customization delivery to achieve customer satisfaction, improve operational efficiency, and meet business objectives. This position demands exceptional strategic thinking, deep experience in operations management, and strong cross-functional collaboration skills to navigate the increasing complexity and personalization demands of the automotive aftersales market.
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Lead Ford China Intelligent Cockpit Platform Development & Evolvement Delivering Customer Wants with Most Efficient Design for in-flight programs.
משרות נוספות שיכולות לעניין אותך

Collaborate with dealers and Lincoln’s Service Central team to boost aftersales revenue, loyalty, and performance through data analysis, regular site visits, and improvement initiatives. Manage dealer inquiries, implement service policies and marketing campaigns, track scorecards and customer retention, handle claims, report quality issues, and ensure full adoption of IT tools for enhanced service operations.
משרות נוספות שיכולות לעניין אותך