דרושים Client Success Specialist Japanese Speaking ב-Flywire ב-סינגפור

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,900 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

At Flywire, we’re looking for a forward-thinking, motivated, and results-driven Client Success Specialist to deliver and execute our solutions for new and existing travel clients across the APAC region, with a strong focus on Japan.

We want someone who is a , fluent in both
English and Japanese , and passionate about helping clients achieve success. This role combines relationship management, strategic consulting, and execution excellence to grow our client base, improve retention, and increase revenue.

As a Client Success Specialist, you will partner closely with the Travel Sales team and Client Success management to:

• Drive client growth , retention, and utilization of the Flywire International Payment Solution.
• Identify opportunities for up-selling and process improvement.
• Provide accurate and timely issue resolution .
• Become a trusted advisor to clients, supporting their payment strategies and long-term success.
• Build & Maintain Relationships – Develop strong communication and trust with key travel client accounts.
• Create Client Strategies – Tailor approaches to maximize transactions and revenue.
• Deliver Insights – Provide analytics, reporting, and business reviews (quarterly/bi-annual) to showcase value and identify growth opportunities.
• Enhance Onboarding – Work with the business team to standardize and improve client onboarding processes.
• Strategic Consultation – Act as a payments expert for merchants, offering education, guidance, and leadership on global payment strategies.
• Feedback Loop – Gather client feedback, track evolving needs, and share insights with product and management teams.
• Stay Informed – Maintain up-to-date knowledge of Flywire services and represent the company with professionalism and integrity.
• Execute with Impact – Lead time-sensitive, cross-functional projects in a fast-paced environment with minimal supervision.

Here’s What We’re Looking For:

• 2–3 years’ experience in relationship management , account management , or a similar client-facing role.
• Fluency in both Japanese and English are essential, as the role requires effective communication with clients and stakeholders in Japanese within a professional business environment.
• Experience in inside sales , handling customer objections, and managing long-term client relationships.
• Strong interpersonal , analytical , and planning skills.
• Knowledge of the Japanese payments landscape (a plus).
• Familiarity with Smartsheets , Salesforce , Looker , and Zendesk (a plus).
• Willingness to travel up to 15% of the time .

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

At Flywire, we’re looking for a forward-thinking, motivated, and results-driven Client Success Specialist to deliver and execute our solutions for new and existing travel clients across the APAC region, with a strong focus on Japan.

We want someone who is a , fluent in both
English and Japanese , and passionate about helping clients achieve success. This role combines relationship management, strategic consulting, and execution excellence to grow our client base, improve retention, and increase revenue.

As a Client Success Specialist, you will partner closely with the Travel Sales team and Client Success management to:

• Drive client growth , retention, and utilization of the Flywire International Payment Solution.
• Identify opportunities for up-selling and process improvement.
• Provide accurate and timely issue resolution .
• Become a trusted advisor to clients, supporting their payment strategies and long-term success.
• Build & Maintain Relationships – Develop strong communication and trust with key travel client accounts.
• Create Client Strategies – Tailor approaches to maximize transactions and revenue.
• Deliver Insights – Provide analytics, reporting, and business reviews (quarterly/bi-annual) to showcase value and identify growth opportunities.
• Enhance Onboarding – Work with the business team to standardize and improve client onboarding processes.
• Strategic Consultation – Act as a payments expert for merchants, offering education, guidance, and leadership on global payment strategies.
• Feedback Loop – Gather client feedback, track evolving needs, and share insights with product and management teams.
• Stay Informed – Maintain up-to-date knowledge of Flywire services and represent the company with professionalism and integrity.
• Execute with Impact – Lead time-sensitive, cross-functional projects in a fast-paced environment with minimal supervision.

Here’s What We’re Looking For:

• 2–3 years’ experience in relationship management , account management , or a similar client-facing role.
• Fluency in both Japanese and English are essential, as the role requires effective communication with clients and stakeholders in Japanese within a professional business environment.
• Experience in inside sales , handling customer objections, and managing long-term client relationships.
• Strong interpersonal , analytical , and planning skills.
• Knowledge of the Japanese payments landscape (a plus).
• Familiarity with Smartsheets , Salesforce , Looker , and Zendesk (a plus).
• Willingness to travel up to 15% of the time .

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are looking for an enthusiastic and proactive Relationship Manager (RM) to work with our existing portfolio of Education Clients in Singapore and Malaysia – to build stronger client relationships, drive revenue and utilisation through marketing, training, and integration of Flywire solutions.

Reporting directly to the Director of Client Relationship Management APAC, you will work closely with the Sales and RM teams to execute strategies designed to drive growth, uncover new business potential, increase revenue, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry. Overall job tasks would include:

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
• Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
• Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
• Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
• Collaborate across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.

Here’s What We’re Looking For:

• 5+ years of experience in International business development, account management or client success. Ideally strong experience in International Higher Education, Education Management.
• A dynamic self starter with the ability to work alone, as well as part of a team in a fast-moving environment. Takes initiative, willing to engage internally and externally.
• Excellent English written and verbal communication and presentation skills.
• Fluency in Korean, Japanese, and/or Malay is desirable for this position, as it entails managing clientele in the APAC region.
• Strong problem solving and project management skills with attention to detail, time management and analytical skills. Familiar with online cloud business applications including Salesforce, Slack, Google, Zoom and Microsoft.
• Bachelor Degree in Business, Communications, or Marketing, Management or equivalent.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Hybrid

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

At Flywire, we’re looking for a forward-thinking, motivated, and results-driven Client Success Specialist to deliver and execute our solutions for new and existing travel clients across the APAC region, with a strong focus on Japan.

We want someone who is a , fluent in both
English and Japanese , and passionate about helping clients achieve success. This role combines relationship management, strategic consulting, and execution excellence to grow our client base, improve retention, and increase revenue.

As a Client Success Specialist, you will partner closely with the Travel Sales team and Client Success management to:

• Drive client growth , retention, and utilization of the Flywire International Payment Solution.
• Identify opportunities for up-selling and process improvement.
• Provide accurate and timely issue resolution .
• Become a trusted advisor to clients, supporting their payment strategies and long-term success.
• Build & Maintain Relationships – Develop strong communication and trust with key travel client accounts.
• Create Client Strategies – Tailor approaches to maximize transactions and revenue.
• Deliver Insights – Provide analytics, reporting, and business reviews (quarterly/bi-annual) to showcase value and identify growth opportunities.
• Enhance Onboarding – Work with the business team to standardize and improve client onboarding processes.
• Strategic Consultation – Act as a payments expert for merchants, offering education, guidance, and leadership on global payment strategies.
• Feedback Loop – Gather client feedback, track evolving needs, and share insights with product and management teams.
• Stay Informed – Maintain up-to-date knowledge of Flywire services and represent the company with professionalism and integrity.
• Execute with Impact – Lead time-sensitive, cross-functional projects in a fast-paced environment with minimal supervision.

Here’s What We’re Looking For:

• 2–3 years’ experience in relationship management , account management , or a similar client-facing role.
• Fluency in both Japanese and English are essential, as the role requires effective communication with clients and stakeholders in Japanese within a professional business environment.
• Experience in inside sales , handling customer objections, and managing long-term client relationships.
• Strong interpersonal , analytical , and planning skills.
• Knowledge of the Japanese payments landscape (a plus).
• Familiarity with Smartsheets , Salesforce , Looker , and Zendesk (a plus).
• Willingness to travel up to 15% of the time .

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

We, at Flywire, are looking for an enthusiastic and proactive Relationship Manager (RM) to work with our existing portfolio of Education Clients in Singapore and Malaysia – to build stronger client relationships, drive revenue and utilisation through marketing, training, and integration of Flywire solutions.

Reporting directly to the Director of Client Relationship Management APAC, you will work closely with the Sales and RM teams to execute strategies designed to drive growth, uncover new business potential, increase revenue, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry. Overall job tasks would include:

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
• Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
• Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
• Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
• Collaborate across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.

Here’s What We’re Looking For:

• 5+ years of experience in International business development, account management or client success. Ideally strong experience in International Higher Education, Education Management.
• A dynamic self starter with the ability to work alone, as well as part of a team in a fast-moving environment. Takes initiative, willing to engage internally and externally.
• Excellent English written and verbal communication and presentation skills.
• Fluency in Korean, Japanese, and/or Malay is desirable for this position, as it entails managing clientele in the APAC region.
• Strong problem solving and project management skills with attention to detail, time management and analytical skills. Familiar with online cloud business applications including Salesforce, Slack, Google, Zoom and Microsoft.
• Bachelor Degree in Business, Communications, or Marketing, Management or equivalent.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Hybrid

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

At Flywire, we’re looking for a forward-thinking, motivated, and results-driven Client Success Specialist to deliver and execute our solutions for new and existing travel clients across the APAC region, with a strong focus on Japan.

We want someone who is a , fluent in both
English and Japanese , and passionate about helping clients achieve success. This role combines relationship management, strategic consulting, and execution excellence to grow our client base, improve retention, and increase revenue.

As a Client Success Specialist, you will partner closely with the Travel Sales team and Client Success management to:

• Drive client growth , retention, and utilization of the Flywire International Payment Solution.
• Identify opportunities for up-selling and process improvement.
• Provide accurate and timely issue resolution .
• Become a trusted advisor to clients, supporting their payment strategies and long-term success.
• Build & Maintain Relationships – Develop strong communication and trust with key travel client accounts.
• Create Client Strategies – Tailor approaches to maximize transactions and revenue.
• Deliver Insights – Provide analytics, reporting, and business reviews (quarterly/bi-annual) to showcase value and identify growth opportunities.
• Enhance Onboarding – Work with the business team to standardize and improve client onboarding processes.
• Strategic Consultation – Act as a payments expert for merchants, offering education, guidance, and leadership on global payment strategies.
• Feedback Loop – Gather client feedback, track evolving needs, and share insights with product and management teams.
• Stay Informed – Maintain up-to-date knowledge of Flywire services and represent the company with professionalism and integrity.
• Execute with Impact – Lead time-sensitive, cross-functional projects in a fast-paced environment with minimal supervision.

Here’s What We’re Looking For:

• 2–3 years’ experience in relationship management , account management , or a similar client-facing role.
• Fluency in both Japanese and English are essential, as the role requires effective communication with clients and stakeholders in Japanese within a professional business environment.
• Experience in inside sales , handling customer objections, and managing long-term client relationships.
• Strong interpersonal , analytical , and planning skills.
• Knowledge of the Japanese payments landscape (a plus).
• Familiarity with Smartsheets , Salesforce , Looker , and Zendesk (a plus).
• Willingness to travel up to 15% of the time .

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity: Forge a Path, Shape an Industry

Flywire's Travel business is on a rapid growth trajectory, and we're looking for a pioneering to be a foundational member of our new Sertifi APAC team. This isn't just a role; it's a chance to build something from the ground up. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation, accelerating product adoption, and cultivating long-term relationships that deliver measurable, transformative outcomes.

What You'll Do: Build, Advise, and Drive Impact

• Be a strategic partner: Lead end-to-end onboarding and implementation projects for our enterprise clients across APAC, deploying powerful solutions like eAuthorize, eSignature, and SertifiPay. You will be a hands-on expert who sets our clients up for success.
• Architect workflows: Deliver high-impact training and craft custom workflows that make our clients' processes more efficient and effective. You'll provide a white-glove onboarding experience that sets the standard for client support in the region.
• Fuel growth: Work hand-in-hand with our enterprise team to ensure clients meet their objectives. Your insights will be crucial in regular business reviews, driving client satisfaction, and fueling retention and growth.
• Champion the client: Serve as the vital link between our clients and our internal teams (Sales, Product, and Engineering). You'll actively manage interactions via Salesforce, ChurnZero, and Zendesk, providing clear, actionable insights that help us continuously improve and innovate.

What We're Looking For: Your Profile for Success

We're seeking a passionate and ambitious individual with a unique blend of hospitality industry expertise and SaaS implementation experience.

• Experience: You have 3–5 years of experience in customer success or implementation within a SaaS environment and 2–3 years of deep experience in the hospitality industry.
• Strategic acumen: A proven track record of managing and growing strategic enterprise accounts, preferably in hospitality or travel tech.
• Technical know-how: Strong knowledge of Salesforce and customer success software (e.g., ChurnZero).
• Leadership and communication: Exceptional communication skills with the ability to engage audiences from end-users to C-level executives. You have a proven ability to independently manage complex deployments and drive client outcomes.
• A "plus": Fluency in additional APAC languages is a great asset for this role.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.