דרושים Gms-service Excellence Manager ב-Ey ב-India, Kolkata

Your key responsibilities

• Understands the due diligence process and has experience in financial analysis, report writing preferable in Banking, Insurance or AMC sector
• Counsel team members on the project on KPIs, key financial drivers,
• Ensures that team members deliver quality service as per client’s needs and priorities
• Measure, monitor and improve client service by guiding team members and driving excellence in service delivery
• Focus teams on the key priorities while managing several large to medium-size projects
• Ensuring smooth service delivery within the defined geographical area
• Produce assignment budgets and timetables, and manage delivery against them
• Reviews quality of deliverables, in terms of accuracy of research findings, presentation of data, logical reasoning of points of view, usage of crisp and effective language, and comprehensiveness of scope vis-à-vis the agreed scope.
• Identifies, develops and implements best practices in projects. Defines need for new information sources and provides feedback on new sources.
• Manages efficiency and productivity of team members on a day-to-day basis. Ensures adherence to SaT work-flow protocol and tools.
• Assists in capacity planning, competency mapping and recruitment of resources for the assigned teams
• Demonstrates and applies in-depth subject knowledge to deliverables and has general understanding of other-related disciplines
• Proactively participate in research approach identification and execute it to produce outputs contributing to the overall project.
• Provide expert reviews for all projects within the assigned subject

Skills and attributes for success

• Relevant external audit experience working with a public accounting firm and/or mergers and acquisitions transactions experience or experience in the field of financial planning and analysis and statutory accounting
• Strong analytical and interpersonal skills
• Effective written and verbal communication skills
• Strong drive to take new initiatives and ability to adapt to new situations and ideas
• Advanced knowledge and experience in any of the following sectors will be an added advantage – Financial Services, Oil and Gas, Technology, Consumer Products, Power and Utilities and Life Science
• Excellent communication, organizational, interpersonal and teaming skills.
• Willingness to travel, when necessary

To qualify for the role, you must have

• Chartered Accountancy degree or MBA in Finance from a premier institute with 4-6 years of experience
• Relevant experience in FDD/ external audit working with a public accounting firm and/or mergers and acquisitions transactions experience or experience in the field of financial planning and analysis and statutory accounting

Ideally, you’ll also have

• Project management skills
• Strong communication and presentation skills

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY SaT practices globally with leading businesses across a range of industries

What we offer

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Qualification Requirement

CA, MBA (Finance) with Commerce or Engineering Background, CWA, CMA, CFA

Technical, Delivery & Subject Matter Areas

Lead Implementation team in business requirement gathering, blueprinting & functional design and Implementation of ERP like SAP S/4 HANA, Oracle Fusion, MS Dynamics and digital finance tools like Blackline, High Radius, Lucanet, Hypatos , Different RPA Software etc in any ERP (SAP S/4 HANA, Oracle Fusion, MS Dynamics 365)Own specialization area and be accountable for its financial and non-financial growth.

Business Development & Solution Development Areas

• Lead pursuit teams to understand client problem statements & formulate that in solutions
• Lead developing client specific solutions for the engagement team
• Lead proposal building or lead proposal teams
• Lead collaboration with market teams to develop relationship to secure more business for EY
• Collaborate cross service lines to ensure smooth execution of the project.
• Lead development of internal capability development and lead training sessions to coach internal teams to develop capability
• Lead operational initiatives within the practice areas.

People Management Areas

• Directly manage team of 5-8 managers in one or more solution areas.
• Develop people through coaching, motivation & guided training
• Develop career path & have career conversations with seniors to keep them engaged.

Subject Matter & Technical Skills & Knowledge

• Deep knowledge in Record to report, invoice to pay and Order to cash areas
• Certification and/or sound experience based knowledge in ERPs like SAP S/4 HANA FI/CO/COPA, SAP Central Finance, Oracle Fusion Finance
• Certification and/or sound experience based knowledge in digital finance solutions like Blackline, Trintech, High Radius, Different RPA solutions
• Knowledge about AI/ML/Gen-AI & Analytics solution in finance space.
• Knowledge of consolidation, reporting, inter-company and ERP data structures
• Have experience in current state analysis (As is), future state analysis (To be), process optimization, data optimization, data analytics, data management.

Business Skills And Knowledge

• Strong business development skills
• Very strong solution conceptualization/ideation skill
• Strong olution/product build skills
• Strong project management skills

Human Skills

• Excellent written & oral communication & articulation
• Flexible work attitude
• Proven ability to lead diverse team over multiple geographies
• Strong collaboration skills
• Ability to comprehend complexity quickly & apply solutions
• Comfort in dealing with ambiguity
• Strond entrepreneurial skills in terms of ownership of problem & solutions
• Strong problem solving skills
• Ability to work under stress & produce results
• Willingness to travel for short or long duration at short notice

Experience Requirement & Profile

• 10-15 Years of relevant consulting experience (not Industry user experience)
• Experience of working with international clients preferred
• Experience with previous multinational consulting firms or Big4 firms

Job Summary:

The role is responsible for ODC end-to-end technological experiences, which at a high level includes:

• Create the product vision and strategy and align with key stakeholders.
• Be the voice of the customer to cross-functional product development teams
• Manage the entire product lifecycle from strategic planning to tactical execution.
• Seeks feedback on use of product and features to ensure a human centered approach towards a frictionless environment
• Builds and maintains relationships with facilities stakeholders
• Partner with engineering teams to deliver on the product roadmap.
• Develop and maintain quality assurance processes to deliver high-quality solutions.
• Establish goals and review metrics to measure the success and identify areas of improvement.
• Managing vendors and internal teams that support the product, to ensure optimal service
• Assisting in and planning the portfolio’s financials and TCO

Essential Functions of the Job

The Product Manager will:

• Support the ODC technology team in financial aspects, including budgeting, procurement and managing independence and privacy reviews.
• Create metrics to demonstrate the product's business value.
• Align roadmaps with other Product Managers to optimize the user experience.
• Prepare business change materials and industrialize the product.
• Plan, budget, and sponsor the investment portfolio to deliver new product features.
• Prepare business change materials and industrialize the product

Knowledge and Skills Requirements:

• History of working credibly with diverse stakeholders up-to Partnership level
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues
• Strong verbal and written English
• Ability to work with people and vendors in a variety of cultures, countries and time zones
• Able to utilize Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others
• Proven experience in product management
• Experience in diverse technology consulting environments
• A firm grasp of Innovation environments, User Experience and Technology Infrastructure
• Passionate, committed and determined
• Required Technical Skills
• Expertise in IT Service Management (ITSM) frameworks such as ITIL.
• Strong understanding of IT infrastructure, software development, and ODC specific networking (VPNs, MPLS, SD WAN etc.) and delivery methodologies.
• Deep understanding of IT Networking, Cloud and various types of VPN solutions
• Familiarity with Windows based desktop and virtualization solutions

Other Requirements:

• The role has a global scope and requires periodic early or late meetings to support global stakeholders and to manage escalated issues. Some minimal travel may be required to support planned activities.

Education:

• Bachelor’s degree in Computer Science, Information Technology or any related field.

Experience:

• Approximately 3 years of experience as a Technical Product Manager role and 8+ years in Information Technology roles

Certification Requirements:

• ITIL Foundation
• Agile/Product certifications strongly desired

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

As a Cybersecurity Strategist, your responsibilities will include:

• Activities of assessment in the field of Cybersecurity (ISO 27001, NIST, etc.) with subsequent gap analysis.
• Definition of a remediation proposal and cybersecurity strategy to transform an "as is" state into the "to be" state required by the relevant compliance.

• Reporting and benchmarking of Technical solution to support remediation plan

• Activities of risk analysis and management.

• Drafting and production of the necessary documentation to implement the defined cybersecurity strategy.

• Updating company policies, procedures, and processes in accordance with the indicated cybersecurity strategy.

• Managing the various stakeholders involved in the process of transitioning to the outlined cybersecurity strategy.

• Activities of Cybersecurity Compliance & Security Governance.

• Promoting best practices and a mindset aimed at protecting company data.

Strong Analytical Skills:Ability to conduct comprehensive cybersecurity assessments, gap analyses, and risk evaluations with keen attention to detail.

Strategic Thinking:Capability to develop clear, actionable remediation plans and long-term cybersecurity strategies aligned with compliance frameworks such as ISO 27001 and NIST.

Technical Proficiency:Solid understanding of cybersecurity standards, regulations, and tools, enabling effective benchmarking and technical reporting.

Excellent Communication:Strong written and verbal communication skills to draft precise documentation, update policies, and engage with diverse stakeholders.

Problem-Solving Mindset:Aptitude for identifying security gaps and designing innovative solutions to mitigate risks effectively.

Language Proficiency:Fluent in both Italian and English to navigate technical documentation and communication in a bilingual environment

To qualify for the role, you must have

• 1-3 Years of experience required in Cybersecurity Strategy Risk and Compliance Activities

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.)

• Knowledge of the main Cybersecurity standards and regulations (ISO 27001, NIS, National Cybersecurity Perimeter);

• Certifications related to the tasks will be a plus (e.g. Lead auditor ISO27001, CISA, CISM)

• Knowledge of Cybersecurity tools and methodologies;

• Problem solving, communication and teamworking skills;

• Proficency in Italian and English;

Ideally, you’ll also have

• Knowledge of Spanish language
• Experience with implementing cybersecurity tools and frameworks within complex organizational environments.

What we offer

Additionally, here’s what makes us stand out:

• Empowering Career Development : Unlock your potential with tailored training and development programs designed to elevate your skills and propel your career forward. We invest in your growth because your success is our success.
• Flexible Work-Life Integration : Enjoy the freedom of our hybrid work model, allowing you to blend professional responsibilities with personal passions. We understand that life is more than just work, and we support you in achieving that balance.
• Comprehensive Well-Being Programs : Prioritize your health with our extensive wellness initiatives, including psychological support sessions and health resources. At EY GDS Spain, your well-being is at the heart of what we do.
• Meaningful Volunteering Opportunities : Make a difference in your community through our engaging volunteering programs. Join us in giving back and creating a positive impact while building connections with like-minded colleagues.
• Recognized Performance and Rewards : Celebrate your achievements with our recognition programs that honor both individual and team successes. We believe in acknowledging hard work and dedication, ensuring you feel valued every step of the way.

: Our transaction strategy and execution professionals help our clients with the development, evaluation, and end-to-end execution of their transaction strategy. We deliver operational due diligence (including technology, operational, and financial), deal management, and value creation advice and support. We advise our clients early to navigate transaction risk and increase value, from deal inception to execution, and then driving toward longer-term transformation.

We cover a wide range of technology aspects in a transaction, including IT, software and data due diligence, separation or integration analysis, value creation, synergy assessments and supporting the integration or separation process from a technology workstream perspective. With an unrivalled track record in the industry, you will have the opportunity to be part of the largest integrations, separations and transition practice in Oceania.

At EY-Parthenon, our unique combination of transformative strategy, transactions, tax and corporate finance delivers real-world value – solutions that work in practice, not just on paper. Benefiting from EY’s full spectrum of services, we’ve reimagined strategic consulting to work in a world of increasing complexity. With deep functional and sector expertise, paired with innovative AI-powered technology and an investor mindset, we partner with CEOs, boards, private equity and governments every step of the way.

We are seeking a Senior Consultant to join our Transaction Strategy and Execution (TSE) team within our Financial Services Practice based in our Warrang - Sydney Office. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options

Your key responsibilities

You will become part of an established team that values innovative thinking and provide you with the tools to design a career path as unique as you are. With us, you’ll be empowered to:

• Manage the delivery of technology and operational due diligence, post-merger integrations and separation / carve-out engagements, reporting to a Senior Manager, Director, or Partner.
• Analyse and evaluate operating models (including technology) and financial information.
• Apply your project management skills in an M&A process and develop a project plan for pre-deal, integration or separation.
• Apply your problem-solving skills to identify and support to mitigate key risks and issues our client is facing as part of an integration or separation program.
• Develop effective client relationships at the appropriate client level and being responsible for a high degree of client satisfaction with the engagement process and work products.

Skills and attributes for success

• Some technology experience either in a consulting capacity, or as part of your role in industry,
• At a minimum, 2 of the 3 below attributes below:

1. 1. Experience working with financial institutions such as insurers, wealth and asset managers and/or banks
   2. Experience working in Mergers and Acquisitions (M&A)
   3. Minimum 3 years of consulting experience in a reputable consulting firm, investment bank or corporate development team

Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• Advanced problem-solving skills, curiosity and creative thinking.
• Demonstrated aptitude for quantitative and qualitative analysis
• Excellent written and verbal communication skills with experience in delivering high-quality reports and presentations.
• Adept at building strong working relationships with internal stakeholders and clients.
• Proficient at Microsoft Excel and PowerPoint.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits
• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

© 2025 Ernst & Young Australia. A member firm of Ernst & Young Global Limited. All Rights Reserved. Liability limited by a scheme approved under Professional StandardsLegislation.

The opportunity

• Guidewire Claim Centre Support Manager with minimum experience level of 9 + years.

Your key responsibilities

• Guidewire Claim Centre Support and Maintenance Manager (9+ years) who has the prior experience to manage support projects.
• Contribute in various technical streams of Guidewire implementation project.
• Manages the integration of Guidewire software with other external systems.
• Design, modifies and implements Guidewire product suite.
• Should be able to manage the key SLA’s and KPI’s for the successful execution of project.
• Experience in maintenance and support, configuration, testing, integration, and deployment.

Skills and attributes for success

• Must be flexible to work in shifts (Rotational shifts including Night shifts)
• Guidewire version 9 technical/functional certification.
• Hands on experience in Java/J2EE like web services, API integration.
• Experience in production support activities like queue management, plug-in related issues, batch file generations.
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Have exposure to working in shifts and on-call support.
• Should have worked on incident management and problem management.
• Should have idea on SDLC life cycle along with release planning and management.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or WebSphere/WebLogic
• Have exposure to working in shifts and on-call support.
• Should have worked on incident management and problem management.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Your key responsibilities

As an Operations Delivery Lead in the Financial Crime Compliance team, you will be required to lead and grow a team and to provide strategic solutions related to regulatory compliance and Financial Crime Compliance (FCC) to our clients in the financial services industry. You will also assist our clients maintain effective and efficient controls, to manage organizational, strategic, and regulatory risks.

• You will be responsible for service delivery of an engagement assigned including the following: capacity planning, resource selection and recruitment, IT/Infra & systems access for team, process migration, training, productivity, quality, and escalation of issues, solution design/implementation and stakeholder management.
• You will have to build an understanding of our solutions, share knowledge and be able to draw on subject matter expertise, leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices
• You will be responsible for client liaison and responsible for onshore and client stakeholder engagement
• You will be overseeing the mobilization and project management of engagements
• You will be responsible for ensuring that new or revised standards and regulatory changes are adopted in a timely manner and that a robust change management protocol is in place
• You will be responsible to develop and maintain productive working relationships with client personnel, whilst building strong internal relationships within Advisory and across other services
• You will be supervising Associates and Executives and Managers in the Fincrime department, solution and engagement level
• You will be overseeing the leadership of onsite engagement teams in Fincrime, including direct supervision of work, ensuring targets are met and all processes and procedures are adhered to
• You will escalate issues and problems in a timely manner and be able to recommend and implement solutions to address the issues.
• You will participate in business development activities at a region, sector and account level and be involved in client pursuits and responding to RFP’s.

Skills and attributes for success:

• You must have 12+ years of Financial Crime experience primarily working with global banks, financial institutions, consulting firms or business process service providers.
• You must have a strong academic background with an MBA/Master’s degree or equivalent qualifications preferably in the Finance/Business domain.
• You must have sound knowledge of AML global regulations and standards such as the EU Money Laundering Directives and FATF Recommendations.
• You must have experience of managing project teams, preferably across a portfolio of engagements.
• You must have leadership, project management and teamwork skills.
• You must have experience in building relationships and networking and exceptional stakeholder management skills. This includes experience directly working / interacting with clients
• You must have strong analytical, interpersonal, communication and writing skills and demonstrated integrity within a professional environment
• Relevant professional qualifications, such as ACAMS, ICA Diploma in Anti Money Laundering, CFE or equivalent would be preferred.
• You should be willing to travel, if required

What we look for

We are interested in hiring a professional who wants to accelerate knowledge and experience and become an expert in FinCrime. If you are a detail-orientated and highly motivated person, who meets the listed requirements, go ahead and apply for this job.

EY GDS is one of the most admired international professional service firms and it invites bright candidates with a promise to provide them opportunities to grow and succeed. We offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.