דרושים Risk Consulting - Manager Process Control P U Core Review ב-Ey ב-India, Kochi

Your key responsibilities

• Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences
• Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals
• Actively build consulting opportunities in the customer space across different sectors like Government & Public sector, Banking, Insurance, power & utilities.
• Design CX Strategy, Target operating model design and Business process reengineering
• Undertake CX transformation projects wherein you will benchmark and develop the To-be journey maps, personas, communication plan, CX initiatives and roadmap, Experience prototyping, Journey automation etc.
• Develop the VoC program and support the clients in the roll out of the plan
• Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organisational level
• Design and revamp existing enterprise departments/policies/ procedures related to customers/users for improved efficiency, service quality and customer satisfaction improvement
• Define the Marketing/Sales organization structure, Service blue printing, Customer segments and sales channels, alignment of business and sales strategy
• Customer Marketing capabilities such as Channel management, products and service management, customer insights
• Establish customer experience tracking and measuring metrics such as CSAT, NPS and CES
• Identify areas of business where digital tools can be used to improve customer experience, such as chatbots, mobile apps, virtual reality etc.
• Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
• Should have worked as a consultant in transformation and optimization assignments in Industries like GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.

Skills and attributes for success

• Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
• Exposure or experience in Digital solutions in Customer/CRM/User-centric programs/ functions will be an added advantage.
• Have a good fundamental understanding of Customer domain and functioning.
• Support business development activities through both leading/participating in pursuits and developing strong relationships with existing clients
• Participate actively in supporting the Senior Manager in building an industry-focused practice; Specialization in a specific sector will be an added advantage
• Contribute in the development of intellectual capital in your industry of expertise
• Be a part of project teams to provide solutions to unstructured problems

To qualify for the role, you must have

• BE/B-Tech/MBA
• 2-4 years of consulting work experience in Customer Domain projects
• Strong PowerPoint and presentation skills.

Ideally, you’ll also have

• Project management skills
• Report writing, Customer handling, Strong interpersonal communication skills and experience in usage of analytical tools/ representations
• Right attitude to understand and align organizational goals and priorities and assist in the implementation of strategic initiatives
• Develops deep expertise in specialized research tools, databases and sources; may focus on specific digital and disruptive technologies (e.g., Blockchain, IoT, Artificial Intelligence etc.)
• Willing to work on Sunday to Thursday working week and support MENA timings (11 AM – 8.30 PM), as preferred (supporting Middle East Clients)

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of business consultant professionals, in the integrated global business worldwide.
• Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Employ tools and techniques used to understand and analyze how to collect, update, store and exchange data
• Define and employ data modelling and design standards, tools, best practices, and related development methodologies
• Design, review, and maintain data models
• Perform data analysis activities to capture data requirements and represent them in data models visualization
• Manage the life cycle of the data model from requirements to design to implementation to maintenance
• Work closely with data engineers to create optimal physical data models of datasets
• Identify areas where data can be used to improve business activities

Skills and attributes for success

• Experience: 3 to 8 years
• Data modelling (relevant knowledge): Minimum 3 years
• Experience in data modeling tools including but not limited to Erwin Data Modeler, ER Studio, Toad, etc.
• Strong knowledge in SQL
• Basic ETL skills to ensure implementation meets the documented specifications for ETL processes including data translation/mapping and transformation
• Good data warehouse knowledge
• Optional visualization skills
• Knowledge in data quality (DQ) and data profiling techniques and tools

To qualify for the role, you must have

• Be a computer science graduate or equivalent with 3 to 8 years of industry experience
• Have working experience in an Agile-based delivery methodology (preferable)
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
• Strong analytical skills and enjoy solving complex technical problems
• Proficiency in software development best practices
• Excellent debugging and optimization skills
• Experience in enterprise-grade solution implementations and converting business problems/challenges to technical solutions considering security, performance, scalability, etc.
• Excellent communicator (written and verbal, formal and informal)
• Participate in all aspects of the solution delivery life cycle including analysis, design, development, testing, production deployment, and support
• Client management skills

Job Summary:

The role is responsible for ODC end-to-end technological experiences, which at a high level includes:

• Create the product vision and strategy and align with key stakeholders.
• Be the voice of the customer to cross-functional product development teams
• Manage the entire product lifecycle from strategic planning to tactical execution.
• Seeks feedback on use of product and features to ensure a human centered approach towards a frictionless environment
• Builds and maintains relationships with facilities stakeholders
• Partner with engineering teams to deliver on the product roadmap.
• Develop and maintain quality assurance processes to deliver high-quality solutions.
• Establish goals and review metrics to measure the success and identify areas of improvement.
• Managing vendors and internal teams that support the product, to ensure optimal service
• Assisting in and planning the portfolio’s financials and TCO

Essential Functions of the Job

The Product Manager will:

• Support the ODC technology team in financial aspects, including budgeting, procurement and managing independence and privacy reviews.
• Create metrics to demonstrate the product's business value.
• Align roadmaps with other Product Managers to optimize the user experience.
• Prepare business change materials and industrialize the product.
• Plan, budget, and sponsor the investment portfolio to deliver new product features.
• Prepare business change materials and industrialize the product

Knowledge and Skills Requirements:

• History of working credibly with diverse stakeholders up-to Partnership level
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues
• Strong verbal and written English
• Ability to work with people and vendors in a variety of cultures, countries and time zones
• Able to utilize Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others
• Proven experience in product management
• Experience in diverse technology consulting environments
• A firm grasp of Innovation environments, User Experience and Technology Infrastructure
• Passionate, committed and determined
• Required Technical Skills
• Expertise in IT Service Management (ITSM) frameworks such as ITIL.
• Strong understanding of IT infrastructure, software development, and ODC specific networking (VPNs, MPLS, SD WAN etc.) and delivery methodologies.
• Deep understanding of IT Networking, Cloud and various types of VPN solutions
• Familiarity with Windows based desktop and virtualization solutions

Other Requirements:

• The role has a global scope and requires periodic early or late meetings to support global stakeholders and to manage escalated issues. Some minimal travel may be required to support planned activities.

Education:

• Bachelor’s degree in Computer Science, Information Technology or any related field.

Experience:

• Approximately 3 years of experience as a Technical Product Manager role and 8+ years in Information Technology roles

Certification Requirements:

• ITIL Foundation
• Agile/Product certifications strongly desired

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Primary Responsibilities and Accountabilities:

• Proficient in development, technical design, unit test scripts based on functional design documents
• Pursue prescribed coding standards during development work
• Prepare quality deliverables as per designated project timelines
• Assist business user during design/FUTs/UATs
• Prepare unit test cases for technical components
• For support engagements, support end users in resolving the reported incidents within prescribed SLA
• Work in shifts to support client support engagements
• Work with offshore, client, onsite teams as part of the project
• Should be willing to travel onsite on short term or long term on need basis
• Support Project Management Office (PMO)
• Acts as liaison with client for troubleshooting issues faced during implementation and/or support - investigate, analyse and solve technical issues.
• Experience in some of SAP modules such as FICO, MM, SD, PS, PP, PM

Mandatory Technical Skills:

• Experience in Reports, ALV. User Exits, Enhancements, Smart forms, SAP Scripts
• Module pool programming, BADI, BAPI, Function Modules
• Knowledge in OOPS. BDC, Implementing SAP notes. LSMW
• Extensive experience in analysis, design, development, testing, implementation, and documentation.
• At least 2 full life cycle implementations (end to end)
• Additional / Niche Skills: (working experience in Minimum One Skillset below).
• CRM technical / SAP HANA / Mobility / PI-PO /Web-dynpro

Good to have:

• Technical Upgrade Experience / Experience in SPDD/SPAU conflict resolution
• Worked in Onsite-Offshore model / compliant to CMMI
• Onsite Experience, Client facing Experience

Competencies / Skills:

• Possesses good communication skills to coordinate, resolve queries of both external and internal customers
• Team member experience with good interpersonal skills and team player capability
• Self-motivator and result oriented to complete task as per timelines
• Must be an individual contributor (Capable of doing complex developments & handling quality deliverables)
• Must have good analytical and problem solving skills

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Position Overview

As a Senior Risk and Audit Compliance Engineer within Infrastructure and Operations, Platform Infrastructure, you will serve as a subject matter expert, collaborating with multinational clients on designing, implementing, and enhancing end-to-end risk, compliance, and audit frameworks. Leveraging your deep experience and consulting acumen, you’ll lead project teams, mentor staff, and ensure our clients meet evolving regulatory, cyber, and operational risk expectations.

Client Engagement & Advisory

• Lead client-facing risk and compliance consulting projects across industries (finance, technology, healthcare, etc.).
• Advise client executives and Boards on risk identification, internal controls, and compliance program maturity.
• Translate regulatory requirements (SOX, GDPR, ISO 27001, NIST, SOC, etc.) into actionable strategies and operational controls.

Compliance Program Leadership

• Assess, design, and implement enterprise-wide risk management and compliance frameworks for clients.
• Develop risk and control matrices, Risk Control Self-Assessment (RCSA) programs, and ongoing compliance monitoring strategies.
• Perform internal/external audit readiness assessments and help clients prepare for regulatory and certification audits (SOX, SOC 1/2/3, ISO, PCI DSS, etc.).

Audit & Risk Management Execution

• Plan and execute audit engagements, including risk scoping, fieldwork, walkthroughs, and root-cause analysis.
• Evaluate effectiveness and efficiency of existing controls (ITGC, application controls, segregation of duties, etc.).
• Review, test, and validate control design and operating effectiveness. Draft high-quality audit reports and remediation recommendations.
• Drive closure of audit findings through remediation tracking and stakeholder management.

Data Analytics & Automation

• Design and implement automated solutions for control testing, continuous monitoring, and regulatory reporting.
• Employ advanced analytics to identify emerging risks and strengthen compliance posture.
• Stay abreast of and pilot new regulatory technology (RegTech) and audit automation tools for improved consulting delivery.

Project & Team Leadership

• Manage project teams in a matrix and multi-client environment. Mentor and develop supplier/contract staff.
• Oversee project timelines, deliverables, and client satisfaction.
• Support business development by identifying new client needs and contributing to proposals.

Stakeholder & Relationship Management

• Liaise with client and internal leadership, regulatory bodies, and external auditors.
• Deliver compliance/risk training and thought leadership to clients and practice teams.

Required Qualifications & Skills

• Bachelor’s or Master’s degree in Information Security, Engineering, Finance, Business, or related fields.
• 12+ years of progressive experience in risk management, audit, or compliance—minimum 3-6 years in a Big Four or similarly complex consulting or regulated environment.
• Expertise in regulatory frameworks: ISO 27001, NIST, SOX, PCI DSS, GDPR, COBIT, etc.
• Proven success in leading end-to-end client audits, regulatory projects, and compliance assessments.
• Excellent analytical, problem-solving, and communication skills.
• Experience with GRC, audit, Regulatory Technology (RegTEeh), and data analytics platforms (e.g., Archer, ServiceNow GRC, SAP GRC, Tableau, ACL).
• One or more relevant certifications: CISA, CISM, CRISC, SoX, ISO 27001 Lead Auditor/Implementer (strongly preferred).
• Track record managing and developing diverse/high-performing teams.
• Prior experience in working with the Suppliers/Contractors and driving the Risk and Audit along with yearly Internal and External Audits.

Preferred

• Experience with On-Prem, Cloud, Data Privacy, and AI/ML risk and compliance.
• Prior client-facing or business development experience in management consulting.
• Reporting Line
• Reports to: On Prem Hosting Compliance Lead

Your Key Responsibilities

• Install and configure specific applications.
• Monitor the application platform, including integration and alerting solutions, and recommend platform improvements.
• Troubleshoot and resolve application platform issues.
• Configure data source connections and manage asset libraries.
• Identify and raise system capacity related issues (storage, licenses, performance threshold).
• Define best practices for application deployment.
• Integrate application with other ES Data platforms and Business Unit installations of application.
• Participate in overall data platform architecture and strategy.
• Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

To qualify for the role you must have

• Bachelor’s degree in Computer Science or other related field

• A minimum of 5 years’ experience customer success or in a customer-facing engineering capacity is required.
• Large scale implementation experience with complex solutions environment.
• Experience in customer-facing positions, preferably industry experience in technology based solutions.
• Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects.
• Experience with Linux command line.
• An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
• Knowledge of the software development process and of software design methodologies helpful
• 5+ years experience in a cloud ops / kubernetes application deployment and management role, working with an enterprise software or data product.
• Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
• Cloud platform architecture, administration and programming experience desired.
• Experience with Helm, Argo CD, Docker, and cloud networking.
• Excellent communication skills: interpersonal, written, and verbal.
• Experience with Identity Access Management (IAM).

Ideally, you’ll also have

• Experience with DoD

What we look for

We’re interested in intellectually curious people with a passion for finding new and innovative ways to make things better. You’ll also need to be a self-starter and quick learner with a strong background in computer science from both theoretical and practical points of view. If you’re ready to be the future of the group and make your mark in a growing business, this role is for you.

Responsibilities:

• Lead integration of Microsoft Copilot and Azure OpenAI solutions into Microsoft pursuits across all SR’s.
• Drive AI-powered solution architecture and positioning for Business Acceleration, RFPs, ISD/PDOC deals, and transformation proposals and engagements through estimation templates, unit pricing, accelerators.
• Represent AI capabilities in alliance-led presentations, client demos, and innovation discussions.
• Partner with COEs to develop accelerators, reference architectures, and POCs around Microsoft Copilot.
• Stay on top of all latest Microsoft AI updates, publish updates, and be the Microsoft AI spokesperson within EY.
• Collaborate closely with Cloud, Cyber, Data, Modern Work (MW), and Power Platform SPOCs for integrated AI-driven solutions to achieve overall objectives.

Experience Level:

Minimum 14 years of relevant industry experience.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you