דרושים People Consulting - L Manager ב-Ey ב-India, Kochi

Your key responsibilities

• Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences
• Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals
• Actively build consulting opportunities in the customer space across different sectors like Government & Public sector, Banking, Insurance, power & utilities.
• Design CX Strategy, Target operating model design and Business process reengineering
• Undertake CX transformation projects wherein you will benchmark and develop the To-be journey maps, personas, communication plan, CX initiatives and roadmap, Experience prototyping, Journey automation etc.
• Develop the VoC program and support the clients in the roll out of the plan
• Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organisational level
• Design and revamp existing enterprise departments/policies/ procedures related to customers/users for improved efficiency, service quality and customer satisfaction improvement
• Define the Marketing/Sales organization structure, Service blue printing, Customer segments and sales channels, alignment of business and sales strategy
• Customer Marketing capabilities such as Channel management, products and service management, customer insights
• Establish customer experience tracking and measuring metrics such as CSAT, NPS and CES
• Identify areas of business where digital tools can be used to improve customer experience, such as chatbots, mobile apps, virtual reality etc.
• Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
• Should have worked as a consultant in transformation and optimization assignments in Industries like GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.

Skills and attributes for success

• Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
• Exposure or experience in Digital solutions in Customer/CRM/User-centric programs/ functions will be an added advantage.
• Have a good fundamental understanding of Customer domain and functioning.
• Support business development activities through both leading/participating in pursuits and developing strong relationships with existing clients
• Participate actively in supporting the Senior Manager in building an industry-focused practice; Specialization in a specific sector will be an added advantage
• Contribute in the development of intellectual capital in your industry of expertise
• Be a part of project teams to provide solutions to unstructured problems

To qualify for the role, you must have

• BE/B-Tech/MBA
• 2-4 years of consulting work experience in Customer Domain projects
• Strong PowerPoint and presentation skills.

Ideally, you’ll also have

• Project management skills
• Report writing, Customer handling, Strong interpersonal communication skills and experience in usage of analytical tools/ representations
• Right attitude to understand and align organizational goals and priorities and assist in the implementation of strategic initiatives
• Develops deep expertise in specialized research tools, databases and sources; may focus on specific digital and disruptive technologies (e.g., Blockchain, IoT, Artificial Intelligence etc.)
• Willing to work on Sunday to Thursday working week and support MENA timings (11 AM – 8.30 PM), as preferred (supporting Middle East Clients)

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of business consultant professionals, in the integrated global business worldwide.
• Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Strategizing for an ever-changing world

In terms of role, as an MBA Summer Intern you will have the opportunity to participate in Strategic Projects which will allow you to put into practice your management, critical thinking, and communication skills, having a high exposure to the client and to C-level positions.

This Intern position is aimed at experienced professionals who are in the first year of their MBA program. To apply it is strictly necessary to have a proficiency level of Spanish as well as a fluent level in English.

EY exists to shape the future with confidence. We help our clients, people and society create longterm value to generate value in the marketplace.

Your key responsibilities

• Employ tools and techniques used to understand and analyze how to collect, update, store and exchange data
• Define and employ data modelling and design standards, tools, best practices, and related development methodologies
• Design, review, and maintain data models
• Perform data analysis activities to capture data requirements and represent them in data models visualization
• Manage the life cycle of the data model from requirements to design to implementation to maintenance
• Work closely with data engineers to create optimal physical data models of datasets
• Identify areas where data can be used to improve business activities

Skills and attributes for success

• Experience: 3 to 8 years
• Data modelling (relevant knowledge): Minimum 3 years
• Experience in data modeling tools including but not limited to Erwin Data Modeler, ER Studio, Toad, etc.
• Strong knowledge in SQL
• Basic ETL skills to ensure implementation meets the documented specifications for ETL processes including data translation/mapping and transformation
• Good data warehouse knowledge
• Optional visualization skills
• Knowledge in data quality (DQ) and data profiling techniques and tools

To qualify for the role, you must have

• Be a computer science graduate or equivalent with 3 to 8 years of industry experience
• Have working experience in an Agile-based delivery methodology (preferable)
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
• Strong analytical skills and enjoy solving complex technical problems
• Proficiency in software development best practices
• Excellent debugging and optimization skills
• Experience in enterprise-grade solution implementations and converting business problems/challenges to technical solutions considering security, performance, scalability, etc.
• Excellent communicator (written and verbal, formal and informal)
• Participate in all aspects of the solution delivery life cycle including analysis, design, development, testing, production deployment, and support
• Client management skills

Job Summary:

The role is responsible for ODC end-to-end technological experiences, which at a high level includes:

• Create the product vision and strategy and align with key stakeholders.
• Be the voice of the customer to cross-functional product development teams
• Manage the entire product lifecycle from strategic planning to tactical execution.
• Seeks feedback on use of product and features to ensure a human centered approach towards a frictionless environment
• Builds and maintains relationships with facilities stakeholders
• Partner with engineering teams to deliver on the product roadmap.
• Develop and maintain quality assurance processes to deliver high-quality solutions.
• Establish goals and review metrics to measure the success and identify areas of improvement.
• Managing vendors and internal teams that support the product, to ensure optimal service
• Assisting in and planning the portfolio’s financials and TCO

Essential Functions of the Job

The Product Manager will:

• Support the ODC technology team in financial aspects, including budgeting, procurement and managing independence and privacy reviews.
• Create metrics to demonstrate the product's business value.
• Align roadmaps with other Product Managers to optimize the user experience.
• Prepare business change materials and industrialize the product.
• Plan, budget, and sponsor the investment portfolio to deliver new product features.
• Prepare business change materials and industrialize the product

Knowledge and Skills Requirements:

• History of working credibly with diverse stakeholders up-to Partnership level
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues
• Strong verbal and written English
• Ability to work with people and vendors in a variety of cultures, countries and time zones
• Able to utilize Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others
• Proven experience in product management
• Experience in diverse technology consulting environments
• A firm grasp of Innovation environments, User Experience and Technology Infrastructure
• Passionate, committed and determined
• Required Technical Skills
• Expertise in IT Service Management (ITSM) frameworks such as ITIL.
• Strong understanding of IT infrastructure, software development, and ODC specific networking (VPNs, MPLS, SD WAN etc.) and delivery methodologies.
• Deep understanding of IT Networking, Cloud and various types of VPN solutions
• Familiarity with Windows based desktop and virtualization solutions

Other Requirements:

• The role has a global scope and requires periodic early or late meetings to support global stakeholders and to manage escalated issues. Some minimal travel may be required to support planned activities.

Education:

• Bachelor’s degree in Computer Science, Information Technology or any related field.

Experience:

• Approximately 3 years of experience as a Technical Product Manager role and 8+ years in Information Technology roles

Certification Requirements:

• ITIL Foundation
• Agile/Product certifications strongly desired

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your Key Responsibilities

• Install and configure specific applications.
• Monitor the application platform, including integration and alerting solutions, and recommend platform improvements.
• Troubleshoot and resolve application platform issues.
• Configure data source connections and manage asset libraries.
• Identify and raise system capacity related issues (storage, licenses, performance threshold).
• Define best practices for application deployment.
• Integrate application with other ES Data platforms and Business Unit installations of application.
• Participate in overall data platform architecture and strategy.
• Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

To qualify for the role you must have

• Bachelor’s degree in Computer Science or other related field

• A minimum of 5 years’ experience customer success or in a customer-facing engineering capacity is required.
• Large scale implementation experience with complex solutions environment.
• Experience in customer-facing positions, preferably industry experience in technology based solutions.
• Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects.
• Experience with Linux command line.
• An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
• Knowledge of the software development process and of software design methodologies helpful
• 5+ years experience in a cloud ops / kubernetes application deployment and management role, working with an enterprise software or data product.
• Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
• Cloud platform architecture, administration and programming experience desired.
• Experience with Helm, Argo CD, Docker, and cloud networking.
• Excellent communication skills: interpersonal, written, and verbal.
• Experience with Identity Access Management (IAM).

Ideally, you’ll also have

• Experience with DoD

What we look for

We’re interested in intellectually curious people with a passion for finding new and innovative ways to make things better. You’ll also need to be a self-starter and quick learner with a strong background in computer science from both theoretical and practical points of view. If you’re ready to be the future of the group and make your mark in a growing business, this role is for you.

Responsibilities:

• Lead integration of Microsoft Copilot and Azure OpenAI solutions into Microsoft pursuits across all SR’s.
• Drive AI-powered solution architecture and positioning for Business Acceleration, RFPs, ISD/PDOC deals, and transformation proposals and engagements through estimation templates, unit pricing, accelerators.
• Represent AI capabilities in alliance-led presentations, client demos, and innovation discussions.
• Partner with COEs to develop accelerators, reference architectures, and POCs around Microsoft Copilot.
• Stay on top of all latest Microsoft AI updates, publish updates, and be the Microsoft AI spokesperson within EY.
• Collaborate closely with Cloud, Cyber, Data, Modern Work (MW), and Power Platform SPOCs for integrated AI-driven solutions to achieve overall objectives.

Experience Level:

Minimum 14 years of relevant industry experience.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Sub Function: Workforce Insights (Global Consulting)

This position is an advisory and consulting manager role to design workforce business strategy and standards for Global Consulting stakeholders. The position will be a key delivery partner, focused on defining workforce business strategy, identifying opportunities and enabling leaders to take workforce-related business decisions through data, insights and analytics. Working closely with WFT COE members, Talent team and global consulting stakeholders, the role aligns on the scope of work, builds data requirements, translates business strategy into measurable outcomes through talent data, research, and analytics, and owns end-to-end delivery of providing actionable insights to enhance organizational effectiveness. The role has a strong understanding of capacity planning, development and implementation of workforce plans (long-term and short-term) and both leads and manages discussions with stakeholders and delivers end to end value including talent attraction, retention, workforce agility, cost optimization. This role requires strong leadership, strategic thinking, and analytical skills to align workforce insights with organizational goals and objectives.

Essential Functions of the Job:

• Acts as a strategic thought partner to the WFT COE and Consulting Talent leader to shape workforce strategy across Global Consulting. Translates complex talent data into actionable insights that inform executive-level decisions and drive enterprise-wide outcomes.
• Builds and maintains strong partnerships with global Consulting Talent leaders and senior stakeholders across Talent Functions and Super Regions. Regularly engages to understand strategic objectives and challenges, translating them into targeted projects and deliverables that support informed decision-making.
• Collaborates with internal clients to deliver relevant data and insights, guiding them in leveraging analytics to achieve workforce goals. Serves as a trusted advisor, enabling positive action through evidence-based recommendations.
• Analyses workforce datasets to identify trends, patterns, and opportunities for improvement. Applies predictive modelling, scenario planning, and AI-driven tools to forecast future workforce needs and inform strategic planning.
• Partners with cross-functional teams, centers of excellence, and communities of practice to ensure alignment, reinforce data governance, and promote consistency in workforce analytics practices.
• Prioritises requests for new or enhanced analytics solutions based on business needs. Oversees projects and ensures the availability of required skills and resources to deliver high-impact outputs.
• Leads and manages workforce-related projects, programs, and change initiatives. Designs and implements workforce planning solutions, conducts ongoing business research and analysis, and drives transformation aligned with organisational goals.
• Applies deep project management expertise to optimise delivery, identify risks, and implement mitigation strategies in consultation with leadership.
• Ensures data integrity, consistency, and compliance with global reporting standards. Upholds best practices in data management and reporting across all workforce analytics initiatives.
• Builds and sustains strong relationships with internal and external stakeholders to foster collaboration, share insights, and enhance the impact of workforce strategies.
• Works with the WFT COE leader to conduct strategic business reviews with consulting leaders, presenting insights, progress, and recommendations that shape workforce planning and talent strategy.
• Curates and publishes newsletters that combine internal and external insights tailored to specific functions or service lines, promoting thought leadership and strategic awareness.

Analytical/Decision Making Responsibilities:

• Engage with diverse business stakeholders to gather requirements, align on analytical objectives, and co-design insightful solutions that address strategic workforce priorities and operational challenges.
• Apply a deep understanding of talent strategy, organisational dynamics, and operational levers to contextualise data and ensure insights are relevant, timely, and aligned with business goals.
  Make informed decisions to define, deliver, and continuously improve workforce analytics processes and functional delivery standards. Prioritise initiatives based on business impact and stakeholder needs.
• Translate complex analytical outputs into clear, actionable recommendations that drive workforce planning, talent management, and organisational effectiveness. Tailor insights to different stakeholder audiences to maximise impact.
• Integrate external market insights and benchmarking data into internal analytics to inform strategic decisions, identify competitive opportunities, and influence change across functions and geographies.
• Monitor and evaluate the integrity, consistency, and compliance of workforce data. Implement best practices in data management and reporting to ensure a trusted source of truth for decision-making.
• Identify opportunities for process improvement in data collection, modelling, and insight generation. Introduce innovative analytical techniques and tools to enhance efficiency, scalability, and business relevance.
• Assess the effectiveness of analytics initiatives by measuring their influence on decision-making and business outcomes. Use feedback loops and performance metrics to refine approaches and optimise delivery.
• Collaborate with centres of excellence, digital talent teams, and analytics communities to share learnings, harmonise methodologies, and promote consistent application of insights across the enterprise.

Knowledge and Skills Requirements:

• Deep understanding of talent strategy, organizational dynamics, and business operations. Ability to align workforce analytics with strategic priorities and translate business needs into actionable data solutions.
• Strong knowledge across core HR domains including Talent Acquisition, Learning & Development, Performance & Reward, Mobility, and Workforce Planning. Familiarity with global consulting models and talent delivery frameworks.
• Proactive consulting mindset with the ability to interpret complex business requirements and co-create pragmatic, high-impact solutions.
• Expertise in data analytics tools and techniques, including SQL, Python, R, and Spark. Proficient in visualization platforms such as Power BI. Expert in data storytelling and generating insights for diverse audiences.
• In-depth knowledge of SuccessFactors’ configuration, reporting capabilities and integration with other platforms.
  Strong project management skills with the ability to lead complex initiatives, manage timelines and budgets, and deliver outcomes with agility. Familiarity with tools like Azure DevOps, MS
• Power Platform, and automation frameworks
• Effective teaming skills to collaborate across talent ecosystems, digital teams, and business functions. Promotes knowledge sharing and alignment with centers of excellence and communities of practice.
• Excellent stakeholder management capabilities to influence senior leadership, drive change, and ensure adoption of workforce solutions. Skilled in navigating ambiguity and leading transformation in complex environments.
• Strong written and verbal communication skills to articulate insights influence decisions and contribute to strategic narratives. Experience in curating newsletters and thought leadership content tailored to business needs
• Proficiency in data management practices including governance, privacy, and security protocols. Experience with enterprise data platforms for secure and scalable analytics delivery
• High attention to detail and organizational skills to manage multiple priorities, operate within defined budgets, and meet delivery timelines.
• Strong analytical and research capabilities to track emerging trends, benchmark practices, and identify future opportunities in workforce analytics and talent strategy.

Other Requirements:

• Due to global nature of the role; willingness to work alternative hours will be required
  Travel may be required budget dependent

Education:

• Educated to degree level
• Data and Technology background preferred (Data Science, Computer Science, Engineering)
• Higher professional or master’s qualification is preferred, not required

Certification Requirements:

• Higher professional or master’s qualification in a related discipline is preferred, not required
• Active membership in related professional bodies or industry groups is preferred, not required

Experience:

• Proven track record in data analytics, insights generation, and strategic workforce planning within complex, matrixed organisations. Experience in delivering functional reporting and analytics solutions that drive business outcomes.
• Demonstrated ability to solve complex business problems using structured methodologies and data-driven approaches. Experience navigating ambiguity and delivering results in fast-paced, evolving environments
• Experience in building digital capability within teams, defining key competencies, and implementing learning programs to advance skills in analytics, visualization, and data storytellingDemonstrable experience in partnering with talent and business stakeholders to understand requirements and co-create digital solutions that address strategic workforce needs
• Experience working with third-party vendors and external system implementors to design, build, and enable reporting and analytics solutions. Proven ability to manage external relationships and ensure delivery excellence
• Experience leading and participating in globally dispersed teams to enhance services, processes, and standards. Skilled in managing cross-cultural collaboration and virtual delivery models
  Demonstrated ability to anticipate challenges, proactively mitigate risks, and lead change initiatives that align with organisational transformation goals
• Experience conducting internal and external research to identify best practices, benchmark performance, and provide insights that inform strategic decisions
  Proven experience in providing subject matter expertise and strategic advisory to senior leaders, contributing to successful change outcomes and workforce strategy execution