דרושים Ey - Gds Consulting Ai Data -informatica Idmc Staff ב-Ey ב-India, Kochi

Your key responsibilities

• Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences
• Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals
• Actively build consulting opportunities in the customer space across different sectors like Government & Public sector, Banking, Insurance, power & utilities.
• Design CX Strategy, Target operating model design and Business process reengineering
• Undertake CX transformation projects wherein you will benchmark and develop the To-be journey maps, personas, communication plan, CX initiatives and roadmap, Experience prototyping, Journey automation etc.
• Develop the VoC program and support the clients in the roll out of the plan
• Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organisational level
• Design and revamp existing enterprise departments/policies/ procedures related to customers/users for improved efficiency, service quality and customer satisfaction improvement
• Define the Marketing/Sales organization structure, Service blue printing, Customer segments and sales channels, alignment of business and sales strategy
• Customer Marketing capabilities such as Channel management, products and service management, customer insights
• Establish customer experience tracking and measuring metrics such as CSAT, NPS and CES
• Identify areas of business where digital tools can be used to improve customer experience, such as chatbots, mobile apps, virtual reality etc.
• Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
• Should have worked as a consultant in transformation and optimization assignments in Industries like GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.

Skills and attributes for success

• Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
• Exposure or experience in Digital solutions in Customer/CRM/User-centric programs/ functions will be an added advantage.
• Have a good fundamental understanding of Customer domain and functioning.
• Support business development activities through both leading/participating in pursuits and developing strong relationships with existing clients
• Participate actively in supporting the Senior Manager in building an industry-focused practice; Specialization in a specific sector will be an added advantage
• Contribute in the development of intellectual capital in your industry of expertise
• Be a part of project teams to provide solutions to unstructured problems

To qualify for the role, you must have

• BE/B-Tech/MBA
• 2-4 years of consulting work experience in Customer Domain projects
• Strong PowerPoint and presentation skills.

Ideally, you’ll also have

• Project management skills
• Report writing, Customer handling, Strong interpersonal communication skills and experience in usage of analytical tools/ representations
• Right attitude to understand and align organizational goals and priorities and assist in the implementation of strategic initiatives
• Develops deep expertise in specialized research tools, databases and sources; may focus on specific digital and disruptive technologies (e.g., Blockchain, IoT, Artificial Intelligence etc.)
• Willing to work on Sunday to Thursday working week and support MENA timings (11 AM – 8.30 PM), as preferred (supporting Middle East Clients)

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of business consultant professionals, in the integrated global business worldwide.
• Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Employ tools and techniques used to understand and analyze how to collect, update, store and exchange data
• Define and employ data modelling and design standards, tools, best practices, and related development methodologies
• Design, review, and maintain data models
• Perform data analysis activities to capture data requirements and represent them in data models visualization
• Manage the life cycle of the data model from requirements to design to implementation to maintenance
• Work closely with data engineers to create optimal physical data models of datasets
• Identify areas where data can be used to improve business activities

Skills and attributes for success

• Experience: 3 to 8 years
• Data modelling (relevant knowledge): Minimum 3 years
• Experience in data modeling tools including but not limited to Erwin Data Modeler, ER Studio, Toad, etc.
• Strong knowledge in SQL
• Basic ETL skills to ensure implementation meets the documented specifications for ETL processes including data translation/mapping and transformation
• Good data warehouse knowledge
• Optional visualization skills
• Knowledge in data quality (DQ) and data profiling techniques and tools

To qualify for the role, you must have

• Be a computer science graduate or equivalent with 3 to 8 years of industry experience
• Have working experience in an Agile-based delivery methodology (preferable)
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
• Strong analytical skills and enjoy solving complex technical problems
• Proficiency in software development best practices
• Excellent debugging and optimization skills
• Experience in enterprise-grade solution implementations and converting business problems/challenges to technical solutions considering security, performance, scalability, etc.
• Excellent communicator (written and verbal, formal and informal)
• Participate in all aspects of the solution delivery life cycle including analysis, design, development, testing, production deployment, and support
• Client management skills

Your Key Responsibilities

• Install and configure specific applications.
• Monitor the application platform, including integration and alerting solutions, and recommend platform improvements.
• Troubleshoot and resolve application platform issues.
• Configure data source connections and manage asset libraries.
• Identify and raise system capacity related issues (storage, licenses, performance threshold).
• Define best practices for application deployment.
• Integrate application with other ES Data platforms and Business Unit installations of application.
• Participate in overall data platform architecture and strategy.
• Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

To qualify for the role you must have

• Bachelor’s degree in Computer Science or other related field

• A minimum of 5 years’ experience customer success or in a customer-facing engineering capacity is required.
• Large scale implementation experience with complex solutions environment.
• Experience in customer-facing positions, preferably industry experience in technology based solutions.
• Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects.
• Experience with Linux command line.
• An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
• Knowledge of the software development process and of software design methodologies helpful
• 5+ years experience in a cloud ops / kubernetes application deployment and management role, working with an enterprise software or data product.
• Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
• Cloud platform architecture, administration and programming experience desired.
• Experience with Helm, Argo CD, Docker, and cloud networking.
• Excellent communication skills: interpersonal, written, and verbal.
• Experience with Identity Access Management (IAM).

Ideally, you’ll also have

• Experience with DoD

What we look for

We’re interested in intellectually curious people with a passion for finding new and innovative ways to make things better. You’ll also need to be a self-starter and quick learner with a strong background in computer science from both theoretical and practical points of view. If you’re ready to be the future of the group and make your mark in a growing business, this role is for you.

Responsibilities:

• Lead integration of Microsoft Copilot and Azure OpenAI solutions into Microsoft pursuits across all SR’s.
• Drive AI-powered solution architecture and positioning for Business Acceleration, RFPs, ISD/PDOC deals, and transformation proposals and engagements through estimation templates, unit pricing, accelerators.
• Represent AI capabilities in alliance-led presentations, client demos, and innovation discussions.
• Partner with COEs to develop accelerators, reference architectures, and POCs around Microsoft Copilot.
• Stay on top of all latest Microsoft AI updates, publish updates, and be the Microsoft AI spokesperson within EY.
• Collaborate closely with Cloud, Cyber, Data, Modern Work (MW), and Power Platform SPOCs for integrated AI-driven solutions to achieve overall objectives.

Experience Level:

Minimum 14 years of relevant industry experience.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Required Knowledge, Skills and Abilities (KSAs)

• Bachelor Degree in Computer Science, Engineering, Mathematics or STEM related area of study, Master's Degree is a plus
• Demonstrated capability to analyse business and technical requirements; and develop solutions to address the requirements.
• Subject matter expertise in Integrated Business Planning (IBP), Demand Planning, Supply planning, Sales & Operation Planning processes preferably with at least 1 end to end implementation experience with a client facing role.
• Strong configuration and design skills required
• Demonstrated experience in SAP package solution implementation tools and methodologies.
• Well-honed SCM skills and expert understanding of the Software Configuration Management. Ability to perform complex SCM tasks and ability to mentor or train others in the configuration management effort.
• A team player with excellent written and verbal communication skills and strong organizational skills. Must have a service-oriented attitude with excellent problem solving and analytical skills. Ability to work independently, self-motivated, and highly focused.
• Effective communication skills and experience with customer facing relationships for both project and sustain related functions

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Design, develop, and implement ETL workflows using Informatica PowerCenter and Talend.
• Collaborate with business analysts and data architects to understand requirements and deliver scalable solutions.
• Perform data extraction, transformation, and loading from multiple sources into target systems.
• Optimize ETL jobs for performance and reliability.
• Ensure data quality, integrity, and compliance with organizational standards.
• Troubleshoot and resolve ETL issues in production and non-production environments.
• Document ETL processes, mappings, and workflows for maintainability.
• Ensure continual knowledge management and contribute to internal learning and development teams
• Building a quality culture.

Skills and attributes for success

• 1 – 3 years of hands-on experience in ETL development with Informatica PowerCenter and Talend.
• Strong knowledge of SQL and relational databases (Oracle, SQL Server, etc.).
• Solid understanding of data warehousing concepts, data modeling, and performance tuning.
• Experience in handling large datasets and complex transformations.
• Familiarity with job scheduling tools and version control systems.
• Excellent problem-solving and communication skills.

To qualify for the role, you must have

• BE/BTech/MCA/MBA
• In-depth understanding of data management and data migration concepts.
• Experience of working in minimum one Insurance domain projects with strong experience of data analysis, profiling.
• Very good understanding of the concepts and technology around data extraction, data migration, data transformation, data load, data profiling, data quality management and metadata management.
• More than one year of experience on ETL and Data migration/warehouse projects
• Good communication skills, proven ability and commitment to working collaboratively towards common goal.
• Possess effective planning and problem-solving skills.
• Multi-tasking attitude, equally comfortable operating from within both the technology & business environments.
• Focused on a quality outcome, excellent inter-personal skills and highly motivated.
• Business Rule Analysis and Design experience.
• knowledge on Data Modelling and UNIX/Shell scripting experience

Ideally, you’ll also have

• Worked on at least one end to end migration project.
• Understanding of Business Intelligence, Data Warehousing and Master Data Management.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you