דרושים Deal Support Specialist ב-Ey ב-India, Kochi

Your key responsibilities

• Perform front line accurate and precise real-time monitoring and analysis correlation of logs/alerts from a multitude of security devices with a focus on the determination of what was said as events constitute security incidents.
• They will work multi-functionally to detect and respond to information security incidents, develop, maintain, and follow procedures for security event alerting, and participate in security investigations.
• The CTF Analyst I must be competent to work at a technical level, be capable of identifying threats and vectors that cause security events and be able to follow defined procedures for mitigating said threats.

Skills and attributes for success

• How to respond to network, cloud and host based security events
• Ability to participate in detecting, investigating, and resolving security events
• Capable of working independently
• Identify and propose areas for improvement within the Cyber Triage and Forensics
• Good interpersonal skills

To qualify for the role you must have

Bachelors in Computer Science, Information Systems, Engineering or 2 - 3 years of related work experience.

Experience:

• Minimum of 1-2 years of experience in one or more of the following:
• Working in a Security Monitoring/Security Operations Center environment (SOC)
• Experience investigating security events, threats and/or vulnerabilities
• Demonstrate incident handling ability
• Demonstrate ability to analysis log output from various devices
• Understanding of electronic investigation and log correlation
• Proficiency with the latest intrusion detection platforms
• Working knowledge of Windows systems administration (Including AD) and/or Linux.

Ideally, you’ll also have

• Information Security Principles, Technologies, and Practices
• Proven experience with multiple security event detection platforms
• Thorough understanding of TCP/IP
• Demonstrated integrity in a professional environment
• Good social, communication and technical writing skills
• Comfortable navigating and troubleshooting Windows system issues
• Desired Certifications – Any Security Certifications

What we look for

Under limited supervision the CTF (Cyber Triage and Forensics) Analyst I will report to the CTF Global Service Manager. The CTF Analyst I will perform tasks including monitoring, research, classification and analysis of security events that occur on the network or endpoint. The CTF Analyst I should have familiarity with the principles of network and endpoint security, current threat and attack trends, a basic understanding of the OSI model, cloud security, and have a working knowledge of defense in depth strategies.

Job Summary:

The Mobility Virtual Talent Hub (VTH) team requires a Process Optimization and Innovation Specialist resource that supports the further enhancement of Global Mobility’s processes optimizing its service delivery and operations. The successful candidate will:

Maintain and enhance established process automations,Be involved in end-to-end process deployments, i.e., contribute to the design and development of solution prototypes, participate in user acceptance testing before go-live and drive post deployment stabilization.

Purpose of the Job:

• Lead the maintenance, creation, implementation, and support of existing low code/no code solutions, such as Power Apps, for in-house process enhancements and support tools.
• Design and manage workflows using Power Automate/Power Apps and SharePoint sites, ensuring efficient process automation.
• Collaborate with Mobility and Digital Talent stakeholders to co-design and manage internal reporting systems, ensuring the automated creation and timely delivery of operational, governance, and data integrity reports as well as bespoke
• dashboards.
• Support the testing and deployment of new features within our existing tools, e.g., the Global Mobility Tool (AssignmentPro), to fully leverage our capabilities.
• Ensure documentation of all technology solutions embedded in the end-to-end process delivery.
• Support the Mobility team in broadening their skills through training on the job activities, starting from operating/maintaining established solutions to proactively suggesting/pursuing further automation opportunities.
• Mentor and provide direction to junior team members, fostering a collaborative and supportive environment that encourages knowledge sharing and professional growth.
• Ensure that project and initiative deliverables are met on time and manage stakeholder expectations throughout the process, addressing any roadblocks or challenges promptly.
  

Knowledge and Skills Requirements:

• Advanced proficiency in SQL, Power BI, and the Microsoft Power Platform (Power Automate, Power Apps, Power BI) and SharePoint technologies.
• Strong analytical skills with a process-oriented mindset and a proven track record of process optimization and innovation.
• Superb organizational and communication abilities, with the capability to work independently in a dynamic environment.
• Proactive approach to problem-solving,
• Ability to work across diverse teams and time zones and adapt to new challenges, ensuring the continuous improvement of our processes and technology solutions.
• Exceptional communication skills, with the ability to articulate ideas clearly and interact effectively with all levels of organization.
• First experience guiding and mentoring junior team members.
• Proficiency in Power Automate, Power Apps, Power BI, and SharePoint
• Fluent in English
  

Other Requirements:

• Due to the global nature of the role, willingness to work flexibly to manage deadlines and team objectives may be required.
• Ability and willingness to adjust to new and changing priorities based on business requirements.
• A willingness to share and document knowledge and best practices within the team, contributing to a culture of continuous learning and improvement.
• Have continuous growth and learning mindset with a willingness leverage the library of firmwide courses and badges available online (to all employees).

Education:

• Educated to degree level is required.

Experience:

• 3+ years of relevant experience in the mandated skill sets with an overall of 7+ years in the industry
• International experience either during studies or work related (preferred, not required)

Certification Requirements:

• Professional certifications and/or master’s studies in a related discipline is preferred, not required.
• Active membership to related professional bodies or industry groups is preferred, not required.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Sub Function: Workforce Insights (Global Consulting)

This position is an advisory and consulting manager role to design workforce business strategy and standards for Global Consulting stakeholders. The position will be a key delivery partner, focused on defining workforce business strategy, identifying opportunities and enabling leaders to take workforce-related business decisions through data, insights and analytics. Working closely with WFT COE members, Talent team and global consulting stakeholders, the role aligns on the scope of work, builds data requirements, translates business strategy into measurable outcomes through talent data, research, and analytics, and owns end-to-end delivery of providing actionable insights to enhance organizational effectiveness. The role has a strong understanding of capacity planning, development and implementation of workforce plans (long-term and short-term) and both leads and manages discussions with stakeholders and delivers end to end value including talent attraction, retention, workforce agility, cost optimization. This role requires strong leadership, strategic thinking, and analytical skills to align workforce insights with organizational goals and objectives.

Essential Functions of the Job:

• Acts as a strategic thought partner to the WFT COE and Consulting Talent leader to shape workforce strategy across Global Consulting. Translates complex talent data into actionable insights that inform executive-level decisions and drive enterprise-wide outcomes.
• Builds and maintains strong partnerships with global Consulting Talent leaders and senior stakeholders across Talent Functions and Super Regions. Regularly engages to understand strategic objectives and challenges, translating them into targeted projects and deliverables that support informed decision-making.
• Collaborates with internal clients to deliver relevant data and insights, guiding them in leveraging analytics to achieve workforce goals. Serves as a trusted advisor, enabling positive action through evidence-based recommendations.
• Analyses workforce datasets to identify trends, patterns, and opportunities for improvement. Applies predictive modelling, scenario planning, and AI-driven tools to forecast future workforce needs and inform strategic planning.
• Partners with cross-functional teams, centers of excellence, and communities of practice to ensure alignment, reinforce data governance, and promote consistency in workforce analytics practices.
• Prioritises requests for new or enhanced analytics solutions based on business needs. Oversees projects and ensures the availability of required skills and resources to deliver high-impact outputs.
• Leads and manages workforce-related projects, programs, and change initiatives. Designs and implements workforce planning solutions, conducts ongoing business research and analysis, and drives transformation aligned with organisational goals.
• Applies deep project management expertise to optimise delivery, identify risks, and implement mitigation strategies in consultation with leadership.
• Ensures data integrity, consistency, and compliance with global reporting standards. Upholds best practices in data management and reporting across all workforce analytics initiatives.
• Builds and sustains strong relationships with internal and external stakeholders to foster collaboration, share insights, and enhance the impact of workforce strategies.
• Works with the WFT COE leader to conduct strategic business reviews with consulting leaders, presenting insights, progress, and recommendations that shape workforce planning and talent strategy.
• Curates and publishes newsletters that combine internal and external insights tailored to specific functions or service lines, promoting thought leadership and strategic awareness.

Analytical/Decision Making Responsibilities:

• Engage with diverse business stakeholders to gather requirements, align on analytical objectives, and co-design insightful solutions that address strategic workforce priorities and operational challenges.
• Apply a deep understanding of talent strategy, organisational dynamics, and operational levers to contextualise data and ensure insights are relevant, timely, and aligned with business goals.
  Make informed decisions to define, deliver, and continuously improve workforce analytics processes and functional delivery standards. Prioritise initiatives based on business impact and stakeholder needs.
• Translate complex analytical outputs into clear, actionable recommendations that drive workforce planning, talent management, and organisational effectiveness. Tailor insights to different stakeholder audiences to maximise impact.
• Integrate external market insights and benchmarking data into internal analytics to inform strategic decisions, identify competitive opportunities, and influence change across functions and geographies.
• Monitor and evaluate the integrity, consistency, and compliance of workforce data. Implement best practices in data management and reporting to ensure a trusted source of truth for decision-making.
• Identify opportunities for process improvement in data collection, modelling, and insight generation. Introduce innovative analytical techniques and tools to enhance efficiency, scalability, and business relevance.
• Assess the effectiveness of analytics initiatives by measuring their influence on decision-making and business outcomes. Use feedback loops and performance metrics to refine approaches and optimise delivery.
• Collaborate with centres of excellence, digital talent teams, and analytics communities to share learnings, harmonise methodologies, and promote consistent application of insights across the enterprise.

Knowledge and Skills Requirements:

• Deep understanding of talent strategy, organizational dynamics, and business operations. Ability to align workforce analytics with strategic priorities and translate business needs into actionable data solutions.
• Strong knowledge across core HR domains including Talent Acquisition, Learning & Development, Performance & Reward, Mobility, and Workforce Planning. Familiarity with global consulting models and talent delivery frameworks.
• Proactive consulting mindset with the ability to interpret complex business requirements and co-create pragmatic, high-impact solutions.
• Expertise in data analytics tools and techniques, including SQL, Python, R, and Spark. Proficient in visualization platforms such as Power BI. Expert in data storytelling and generating insights for diverse audiences.
• In-depth knowledge of SuccessFactors’ configuration, reporting capabilities and integration with other platforms.
  Strong project management skills with the ability to lead complex initiatives, manage timelines and budgets, and deliver outcomes with agility. Familiarity with tools like Azure DevOps, MS
• Power Platform, and automation frameworks
• Effective teaming skills to collaborate across talent ecosystems, digital teams, and business functions. Promotes knowledge sharing and alignment with centers of excellence and communities of practice.
• Excellent stakeholder management capabilities to influence senior leadership, drive change, and ensure adoption of workforce solutions. Skilled in navigating ambiguity and leading transformation in complex environments.
• Strong written and verbal communication skills to articulate insights influence decisions and contribute to strategic narratives. Experience in curating newsletters and thought leadership content tailored to business needs
• Proficiency in data management practices including governance, privacy, and security protocols. Experience with enterprise data platforms for secure and scalable analytics delivery
• High attention to detail and organizational skills to manage multiple priorities, operate within defined budgets, and meet delivery timelines.
• Strong analytical and research capabilities to track emerging trends, benchmark practices, and identify future opportunities in workforce analytics and talent strategy.

Other Requirements:

• Due to global nature of the role; willingness to work alternative hours will be required
  Travel may be required budget dependent

Education:

• Educated to degree level
• Data and Technology background preferred (Data Science, Computer Science, Engineering)
• Higher professional or master’s qualification is preferred, not required

Certification Requirements:

• Higher professional or master’s qualification in a related discipline is preferred, not required
• Active membership in related professional bodies or industry groups is preferred, not required

Experience:

• Proven track record in data analytics, insights generation, and strategic workforce planning within complex, matrixed organisations. Experience in delivering functional reporting and analytics solutions that drive business outcomes.
• Demonstrated ability to solve complex business problems using structured methodologies and data-driven approaches. Experience navigating ambiguity and delivering results in fast-paced, evolving environments
• Experience in building digital capability within teams, defining key competencies, and implementing learning programs to advance skills in analytics, visualization, and data storytellingDemonstrable experience in partnering with talent and business stakeholders to understand requirements and co-create digital solutions that address strategic workforce needs
• Experience working with third-party vendors and external system implementors to design, build, and enable reporting and analytics solutions. Proven ability to manage external relationships and ensure delivery excellence
• Experience leading and participating in globally dispersed teams to enhance services, processes, and standards. Skilled in managing cross-cultural collaboration and virtual delivery models
  Demonstrated ability to anticipate challenges, proactively mitigate risks, and lead change initiatives that align with organisational transformation goals
• Experience conducting internal and external research to identify best practices, benchmark performance, and provide insights that inform strategic decisions
  Proven experience in providing subject matter expertise and strategic advisory to senior leaders, contributing to successful change outcomes and workforce strategy execution

Job Summary:

The Global Deals Hub provides support to the firm’s small and medium sized deals – saving time, driving efficiency and ensuring client servers have access to a broad range of well received and accurate materials to leverage in their pursuit efforts. This role actively supports our pursuit innovation strategy and contributes directly to the products and services to make pursuit efforts more effective.

Essential Functions of the Job:

• Is responsible for executing pursuit excellence across their domain (Service Line, Region, Sector).
• Acts as a brand ambassador to ensure that pursuit self-help strategy meets the needs of pursuit teams they work with.
• Work with PRC Leadership to increase awareness and adoption of EY’s pursuit self-help products and services with domain teams and requestors.
• Shares knowledge, best practices, and lessons learned with colleagues, and support presentations and training on pursuit excellence.
• Actively contribute content and expertise to in-scope RFPs and proposals, ensuring high-quality responses including quality reviews of team members and applying leading practices and lessons learned.
• Assist with pursuit content processes (outreach, harvesting and curation) to ensure materials align with business priorities and can be used effectively by pursuit teams and SMR networks
• Contributes to and maintains EY’s curated global library of best practice pursuit content, PRC tools, and enablers, as well as providing high-touch pursuit support
• Support PRC leadership to build relationships with stakeholders, co-deliver practical solutions and actively promote the value and impact of the PRC
• Works with PRC leadership and others to deliver initiatives and on day-to-day delivery
• Ensure inputs to KPI's/metrics are updated and without error
• Identify and share opportunities for continuous improvement, including ways to innovate, optimize, and enhance EY’s pursuit self-help resources.

Supervision Responsibilities:

This role has no supervisory responsibilities and no direct reports.

Essential

• Act as brand ambassador, promoting the PRC in various forums
• Collaboration & Relationship Building: Ability to engage effectively with pursuit teams to understand needs and deliver practical support
• Content Management: Skilled in curating, maintaining, and updating pursuit content, tools, and enablers so they remain accurate, relevant, and easy to access
• Teamwork and collaboration: Works collaboratively, supports projects, supports colleagues and contributes to overall team success
• Foundational knowledge of AI; uses tools with guidance to build proficiency and confidence
• Execution and delivery: Work with leadership to help produce high-quality, brand-aligned pursuit materials (e.g., proposals, RFP responses, templates) with accuracy and attention to detail
• Problem solving & Analytical thinking: Identifies gaps or issues in pursuit support, suggests practical solutions
• Adaptability and continuous improvement: Adapts and readily adopts new tools/processes, seeks ways to improve efficiency and share lessons learned
• Project management execution skills, delivering projects, and working with virtual teams across geographies
• Communication & Presentation Skills: Communicates clearly in writing and verbally to support pursuit teams and contribute to deliverables

Desirable

• SharePoint skills
• Marketing communications, editorial/proof-reading skills
• Excellent project management and time management skills

Other Requirements:

• From time to time, internal and external obligations may require working after normal business hours.

Education:

• University/Bachelors’ degree, Masters Degree Preferred (MBA)

Experience:

• 2-5 years’ experience with significant recent experience in a sales/bid/pursuit/pre-sales capacity
• Experience working in a cross-border, multi-cultural environment
• Knowledge of the bid process, content management, basic SharePoint

Key Responsibilities:

• Creating reports and visualizations: Responsible for creating reports, visualizations, and other data-driven presentations that effectively communicate insights to stakeholders.
• Providing insights and recommendations: Use data analysis to provide insights and recommendations (alongside TME specialists) to support business decisions, identifying trends, opportunities, and risks
• Collect, analyse, and report on carbon emissions data specific to TME activities, including travel, lodgings, and events.
• Enhance the visibility and transparency of carbon emissions data by developing and creating clear reporting and dashboards for stakeholders.
• Collaborate with event planners, travel coordinators, and other stakeholders to provide insights and support as it relates to their data and activities.
• Stay updated on industry regulations and best practices related to sustainability and carbon reporting in the context of travel and events.
• Prepare detailed and insightful reports for internal stakeholders, highlighting carbon emissions data and sustainability achievements within the TME team.
• Prepare and support workshops to raise awareness about travel related scope 3 emissions and how TME manages and reports member firm executive.
• Identify opportunities for improvement in data collection processes and recommend actionable solutions to enhance the accuracy and timeliness of sustainability reporting.
• Support broader sustainability projects and initiatives
• Develop strong relationship with key business users and SCS team members
• Demonstrates a growth mindset in data and AI driven new technologies

Qualifications:

• Bachelor’s degree in Environmental Science, Sustainability, Hospitality Management, or a related field.
• Strong Power BI, SQL, excel and data analytics tools.
• Intermediate skillset in Azure Synapse, Python, Data science and Predictive Modelling
• Proven experience in sustainability reporting and carbon emissions management, preferably within the travel and events sector would be a bonus.
• Strong analytical skills and proficiency in data analysis tools.
• Excellent communication and interpersonal skills.
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, SharePoint)
• Ability to work collaboratively in a team-oriented environment.

The Deal Support Coordinator - Senior Associate supports the Pursuit Strategist/Leader with project management, content development, research, and analysis, as well as acting as liaison with interdependent groups. This role will support in executing globally consistent strategy, methodologies and process as defined by the Global Markets Activation Team (MAT) Leadership

Your key responsibilities

• Strategic Pursuit and Opportunity Management
• Contribute to the execution of the Deal methodology and support in the development of research packs, Sector Key trends and risk analysis, credentials, market share data, competitor analysis, etc., during pre-RFP and proposal development stages
• Set and drive a bid plan throughout the bid (Deal) cycle with critical milestones, coordinating with the onshore teams
• Development of draft proposal drafting of standard sections of the proposal/RFP response using standard templates and best practice proposal materials
• Update client presentations and proposals with content from research and input from our teams
• Assist the deal team in bid management activities including development of kick-off documents, CV collation for team book, Setting up cadence calls, teams channel creation
• Liaise with internal teams in the development of client collaterals such as storyboards, placemats, proposals, and internal presentations
• Central point of contact in managing the end-to-end process: organizing meetings, preparing meeting notes, follow up on actions and internal team coordination.
• Establish and maintain clear and transparent communication with stakeholders; adhering to agreed timelines for deliverables and meeting expected quality benchmarks.
• Support the team in maintaining the repository of recent client presentations, RFI / RFP responses, marketing collateral, etc.
• Responsible for archiving and maintaining repository of Regional, Market Segment or Service Line client-facing collateral as appropriate
• Assist with reporting and quality control procedures for client-facing collateral

Analytical/Decision Making Responsibilities:

• Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to team lead/Supervisor as and when required
• Strong analytical skills and the ability to meet tight deadlines which are essential for a fast-paced environment.
• Demonstrate best work practices within department and among other teams
• Demonstrates excellent customer service skills including telephone, MS Teams and e-mail support
• Exhibit innovative thinking and flexible approach while managing out-of-scope requests

Supervision Responsibilities:

This role has no supervisory responsibilities and no direct reports

Skills and attributes for success

• Good business acumen
• Good understanding of Business Development and Deal Management
• Organized, detail-oriented and highly deadline-driven
• Excellent written and oral communication skills in English is essential as the role requires direct communication with international team members
• Excellent communications skills (verbal, written and listening)
• Good critical thinking
• Good project management, coordination, and negotiation skills
• Highly developed computer skills, including Microsoft suite and Internet-based research
• Prior experience in Deals/pre-sales/bid management, project management
• Experience with SharePoint is desirable
• Able to build collaborative relationships with a variety of stakeholders

Education:

• University/bachelor’s degree required
• MBA Marketing/International Business

Experience:

• 3 - 6 years of Pre Sales/Deals/Bid Management experience
• Experience in a large Global organization preferably in a professional services firm
• Proven ability to influence and build collaborative relationships with a wide range of stakeholders

Certification Requirements:

• Expected to remain current on EY training and curriculum (e.g. Account Management Framework (AMF), Badges, etc.)
• APMP and or PMP Certification would be added advantage

Ideally, you’ll also have

• Depending on regional geography, some travel is required for attending leadership meetings/training
• From time to time, internal and external obligations may require working after normal business hours
• Technologies and Tools
• Excellent MS office skills, specifically PowerPoint are required

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Job Summary:

The Global Deals Hub provides support to the firm’s small and medium sized deals – saving time, driving efficiency and ensuring client servers have access to a broad range of well received and accurate materials to leverage in their pursuit efforts. This role actively supports our pursuit innovation strategy and contributes directly to the products and services to make pursuit efforts more effective.

Essential Functions of the Job:

• Is responsible for executing pursuit excellence across their domain (Service Line, Region, Sector).
• Acts as a brand ambassador to ensure that pursuit self-help strategy meets the needs of pursuit teams they work with.
• Work with PRC Leadership to increase awareness and adoption of EY’s pursuit self-help products and services with domain teams and requestors.
• Shares knowledge, best practices, and lessons learned with colleagues, and support presentations and training on pursuit excellence.
• Actively contribute content and expertise to in-scope RFPs and proposals, ensuring high-quality responses including quality reviews of team members and applying leading practices and lessons learned.
• Assist with pursuit content processes (outreach, harvesting and curation) to ensure materials align with business priorities and can be used effectively by pursuit teams and SMR networks
• Contributes to and maintains EY’s curated global library of best practice pursuit content, PRC tools, and enablers, as well as providing high-touch pursuit support
• Support PRC leadership to build relationships with stakeholders, co-deliver practical solutions and actively promote the value and impact of the PRC
• Works with PRC leadership and others to deliver initiatives and on day-to-day delivery
• Ensure inputs to KPI's/metrics are updated and without error
• Identify and share opportunities for continuous improvement, including ways to innovate, optimize, and enhance EY’s pursuit self-help resources.

Supervision Responsibilities:

• This role has no supervisory responsibilities and no direct reports.

Essential

• Act as brand ambassador, promoting the PRC in various forums
• Collaboration & Relationship Building: Ability to engage effectively with pursuit teams to understand needs and deliver practical support
• Content Management: Skilled in curating, maintaining, and updating pursuit content, tools, and enablers so they remain accurate, relevant, and easy to access
• Teamwork and collaboration: Works collaboratively, supports projects, supports colleagues and contributes to overall team success
• Foundational knowledge of AI; uses tools with guidance to build proficiency and confidence
• Execution and delivery: Work with leadership to help produce high-quality, brand-aligned pursuit materials (e.g., proposals, RFP responses, templates) with accuracy and attention to detail
• Problem solving & Analytical thinking: Identifies gaps or issues in pursuit support, suggests practical solutions
• Adaptability and continuous improvement: Adapts and readily adopts new tools/processes, seeks ways to improve efficiency and share lessons learned
• Project management execution skills, delivering projects, and working with virtual teams across geographies
• Communication & Presentation Skills: Communicates clearly in writing and verbally to support pursuit teams and contribute to deliverables

Desirable

• SharePoint skills
• Marketing communications, editorial/proof-reading skills
• Excellent project management and time management skills

Other Requirements:

• From time to time, internal and external obligations may require working after normal business hours.

Education:

• University/Bachelors’ degree, Masters Degree Preferred (MBA)

Experience:

• 2-5 years’ experience with significant recent experience in a sales/bid/pursuit/pre-sales capacity
• Experience working in a cross-border, multi-cultural environment
• Knowledge of the bid process, content management, basic SharePoint