דרושים Business Consulting - Customer Experience Consultant Staff E ב-Ey ב-India, Kochi

Your key responsibilities

• Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences
• Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals
• Actively build consulting opportunities in the customer space across different sectors like Government & Public sector, Banking, Insurance, power & utilities.
• Design CX Strategy, Target operating model design and Business process reengineering
• Undertake CX transformation projects wherein you will benchmark and develop the To-be journey maps, personas, communication plan, CX initiatives and roadmap, Experience prototyping, Journey automation etc.
• Develop the VoC program and support the clients in the roll out of the plan
• Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organisational level
• Design and revamp existing enterprise departments/policies/ procedures related to customers/users for improved efficiency, service quality and customer satisfaction improvement
• Define the Marketing/Sales organization structure, Service blue printing, Customer segments and sales channels, alignment of business and sales strategy
• Customer Marketing capabilities such as Channel management, products and service management, customer insights
• Establish customer experience tracking and measuring metrics such as CSAT, NPS and CES
• Identify areas of business where digital tools can be used to improve customer experience, such as chatbots, mobile apps, virtual reality etc.
• Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
• Should have worked as a consultant in transformation and optimization assignments in Industries like GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.

Skills and attributes for success

• Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
• Exposure or experience in Digital solutions in Customer/CRM/User-centric programs/ functions will be an added advantage.
• Have a good fundamental understanding of Customer domain and functioning.
• Support business development activities through both leading/participating in pursuits and developing strong relationships with existing clients
• Participate actively in supporting the Senior Manager in building an industry-focused practice; Specialization in a specific sector will be an added advantage
• Contribute in the development of intellectual capital in your industry of expertise
• Be a part of project teams to provide solutions to unstructured problems

To qualify for the role, you must have

• BE/B-Tech/MBA
• 2-4 years of consulting work experience in Customer Domain projects
• Strong PowerPoint and presentation skills.

Ideally, you’ll also have

• Project management skills
• Report writing, Customer handling, Strong interpersonal communication skills and experience in usage of analytical tools/ representations
• Right attitude to understand and align organizational goals and priorities and assist in the implementation of strategic initiatives
• Develops deep expertise in specialized research tools, databases and sources; may focus on specific digital and disruptive technologies (e.g., Blockchain, IoT, Artificial Intelligence etc.)
• Willing to work on Sunday to Thursday working week and support MENA timings (11 AM – 8.30 PM), as preferred (supporting Middle East Clients)

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of business consultant professionals, in the integrated global business worldwide.
• Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Responsibilities:

The Compliance and Controls Analyst within the Enterprise Technology group will support production control development and implementation across technology applications and systems to ensure adherence with EY policies, internal compliance standards, and regulatory and legal requirements.

Key responsibilities include:

• Collaborate with key stakeholders and subject matter experts in Enterprise Technology, Risk Management, and other functional areas to ensure alignment with strategic goals and objectives.
• Identify and assess compliance risks related to technology operations and processes.
• Assist in designing and implementing controls to mitigate identified compliance risks, ensuring effective documentation.
• Collaborate with application owners and function leaders to enhance and streamline the compliance controls framework.
• Support the annual internal audit testing of IT general controls, System Development Life Cycle controls, application controls and IT-dependent manual controls including, but not limited to ISQM1, QC1000, Global Internal Audit, and other internal or external assessments.
• Support the remediation of compliance gaps and the implementation of improvement plans to enhance compliance posture.
• Provide subject matter expertise on technology risks and compliance controls to leadership and cross-functional teams.
• Monitor changes in regulatory requirements and assess their impact on technology operations and compliance strategies.

Knowledge and Skills Requirements:

The role requires a solid understanding of risk and controls compliance frameworks and processes, along with a strong perspective on the business and the internal stakeholders we serve. The Compliance and Controls Analyst must effectively translate business needs into compliance requirements, ensuring that the compliance strategies align with organizational objectives. A long-term vision for compliance initiatives and the ability to adapt to evolving business needs will be essential for successful implementation and management of compliance projects.

To qualify, candidates must have:

• Bachelor’s degree in finance, business, or related discipline (or equivalent experience).
• Minimum 5 years’ experience in compliance, internal audit, or technology risk management within a global organization.
• Knowledge of EY Service Lines and the business structure of Enterprise Technology.
• Demonstrable experience in supporting and delivering large-scale programs/projects.
• Proven ability to build and maintain strong relationships with business stakeholders and foster team collaboration.
• Strong analytical and problem-solving skills, with a natural curiosity to investigate and clarify complex issues.
• Proficiency in AI tools, Microsoft 365 applications, including SharePoint, Planner, Power BI, and other relevant tools.
• Excellent verbal and written communication skills, with the ability to convey complex compliance concepts clearly to diverse audiences.
• Experience with ISAE 3402, SOC1, ISQM1 or similar compliance management frameworks is a plus.
• Project Management certification is a plus.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Employ tools and techniques used to understand and analyze how to collect, update, store and exchange data
• Define and employ data modelling and design standards, tools, best practices, and related development methodologies
• Design, review, and maintain data models
• Perform data analysis activities to capture data requirements and represent them in data models visualization
• Manage the life cycle of the data model from requirements to design to implementation to maintenance
• Work closely with data engineers to create optimal physical data models of datasets
• Identify areas where data can be used to improve business activities

Skills and attributes for success

• Experience: 3 to 8 years
• Data modelling (relevant knowledge): Minimum 3 years
• Experience in data modeling tools including but not limited to Erwin Data Modeler, ER Studio, Toad, etc.
• Strong knowledge in SQL
• Basic ETL skills to ensure implementation meets the documented specifications for ETL processes including data translation/mapping and transformation
• Good data warehouse knowledge
• Optional visualization skills
• Knowledge in data quality (DQ) and data profiling techniques and tools

To qualify for the role, you must have

• Be a computer science graduate or equivalent with 3 to 8 years of industry experience
• Have working experience in an Agile-based delivery methodology (preferable)
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
• Strong analytical skills and enjoy solving complex technical problems
• Proficiency in software development best practices
• Excellent debugging and optimization skills
• Experience in enterprise-grade solution implementations and converting business problems/challenges to technical solutions considering security, performance, scalability, etc.
• Excellent communicator (written and verbal, formal and informal)
• Participate in all aspects of the solution delivery life cycle including analysis, design, development, testing, production deployment, and support
• Client management skills

Job Summary:

The role is responsible for ODC end-to-end technological experiences, which at a high level includes:

• Create the product vision and strategy and align with key stakeholders.
• Be the voice of the customer to cross-functional product development teams
• Manage the entire product lifecycle from strategic planning to tactical execution.
• Seeks feedback on use of product and features to ensure a human centered approach towards a frictionless environment
• Builds and maintains relationships with facilities stakeholders
• Partner with engineering teams to deliver on the product roadmap.
• Develop and maintain quality assurance processes to deliver high-quality solutions.
• Establish goals and review metrics to measure the success and identify areas of improvement.
• Managing vendors and internal teams that support the product, to ensure optimal service
• Assisting in and planning the portfolio’s financials and TCO

Essential Functions of the Job

The Product Manager will:

• Support the ODC technology team in financial aspects, including budgeting, procurement and managing independence and privacy reviews.
• Create metrics to demonstrate the product's business value.
• Align roadmaps with other Product Managers to optimize the user experience.
• Prepare business change materials and industrialize the product.
• Plan, budget, and sponsor the investment portfolio to deliver new product features.
• Prepare business change materials and industrialize the product

Knowledge and Skills Requirements:

• History of working credibly with diverse stakeholders up-to Partnership level
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues
• Strong verbal and written English
• Ability to work with people and vendors in a variety of cultures, countries and time zones
• Able to utilize Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others
• Proven experience in product management
• Experience in diverse technology consulting environments
• A firm grasp of Innovation environments, User Experience and Technology Infrastructure
• Passionate, committed and determined
• Required Technical Skills
• Expertise in IT Service Management (ITSM) frameworks such as ITIL.
• Strong understanding of IT infrastructure, software development, and ODC specific networking (VPNs, MPLS, SD WAN etc.) and delivery methodologies.
• Deep understanding of IT Networking, Cloud and various types of VPN solutions
• Familiarity with Windows based desktop and virtualization solutions

Other Requirements:

• The role has a global scope and requires periodic early or late meetings to support global stakeholders and to manage escalated issues. Some minimal travel may be required to support planned activities.

Education:

• Bachelor’s degree in Computer Science, Information Technology or any related field.

Experience:

• Approximately 3 years of experience as a Technical Product Manager role and 8+ years in Information Technology roles

Certification Requirements:

• ITIL Foundation
• Agile/Product certifications strongly desired

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Attack & Penetration Testing - Senior

As part of our Cyber Security team, you shall perform penetration testing which includes internet, intranet, wireless, web application, social engineering and physical penetration testing. You shall also perform in-depth analysis of penetration testing results and create report that describes findings, exploitation procedures, risks and recommendations.

Your key responsibilities

• Lead engagements from kickoff with clients through scoping engagements, penetration testing and reporting while adhering to the agreed scope and deadlines.
• Perform penetration testing which includes Network, web application, Mobile app (both Android & iOS), APIs Cloud Security, Thick Client application, wireless, social engineering, physical penetration testing.
• Execute penetration testing projects using the established methodology, tools and rules of engagements.
• Execute red team assessments to highlight gaps impacting organizations security postures.
• Identify and exploit security vulnerabilities in a wide array of systems in a variety of situations.
• Perform in-depth analysis of penetration testing results and create report that describes findings, exploitation procedures, risks and recommendations.
• Convey complex technical security concepts to technical and non-technical audiences including executives.
• Perform technical quality reviews and conduct technical conversations directly with clients.
• Keep uptodate with the latest techniques and concepts.
• Confident with OWASP Top 10 and SANS Top 25 vulnerabilities and ability to effectively communicate methodologies and techniques with development teams
• Utilize tools such as BurpSuite, Nessus, Nmap, Kali Linux, and Nessus for effective vulnerability assessment and penetration testing.
• Understanding and experience with Active Directory attacks.
• Stay up-to-date with the latest security threats, vulnerabilities, and best practices in vulnerability management. Knowledge of AI in Pentest, TCP/IP, OSI Layer, IPv4 & IPv6, Network Protocols and Wireless Communication skills preferred.
• Working knowledge with any scripting languages (e.g. Python, Perl, PHP, Ruby) to develop automated solutions that mitigate risks throughout the organization.
• Support SDLC and agile environments with application security testing and source code reviews.
• Serve as a mentor and guide to junior pen testers, sharing your knowledge, skills, and best practices to nurture their growth and development.
• Provide technical expertise and guidance to clients on remediation strategies and security best practices.

Skills and attributes for success

• In-depth understanding of OWASP Top 10 vulnerabilities and their mitigation strategies. Good understanding of enterprise security controls in Active Directory / Windows environments
• Good to have knowledge in AI in pentest
• Understanding of TCP/IP network protocols.
• Understanding of network security and popular attacks vectors.
• Experience with Operation Technology / Internet of Things, Cloud technologies (AWS, Azure, GCP), Active Directory and 802.1x penetration testing
• Strong understanding of security principles, policies, and industry best practices
• Proven ability to lead client engagements, build strong client relationships, and deliver exceptional results.
• Excellent communication and presentation skills, both written and verbal.
• Demonstrated thought leadership in the cybersecurity field through publications, speaking engagements, or contributions to industry forums.
• Exceptional problem-solving skills, strategic thinking, and the ability to influence and lead.

To qualify for the role, you must have

• BE/ B.Tech/ MCA or equivalent
• Minimum of 3 years of work experience in penetration testing which may include at least three of the following: Network, web application Mobile app (Android & iOS), Thick client, APIs, wireless, social engineering, physical and Red Team assessments.
• One of the following certifications: OSCP, OSCE, OSEP, OSWE, CREST, CRTE, eCPTX, or eWPTX
• Knowledge of Windows, Linux, UNIX, any other major operating systems.
• 3-9 years of work experience in Strategy and Operations projects
• Team management skills are preferred.
• Conduct technical discussions and perform technical Quality reviews.
• Familiarity with OWASP methodologies and application security vulnerabilities.
• Exceptional ability to educate and guide application developers in security best practices.
• Excellent communication, presentation, and interpersonal skills.
• Strong Word, Excel and PowerPoint skills.

Ideally, you’ll also have

• Project management skills
• Certifications: OSCP, OSCE, CRTP, CRTO, CISSP, GPEN, GWAPT.

What we look for

Who can perform penetration testing which includes internet, intranet, wireless, web application, social engineering and physical penetration testing and provide analysis for the testing results.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Primary Responsibilities and Accountabilities:

• Proficient in development, technical design, unit test scripts based on functional design documents
• Pursue prescribed coding standards during development work
• Prepare quality deliverables as per designated project timelines
• Assist business user during design/FUTs/UATs
• Prepare unit test cases for technical components
• For support engagements, support end users in resolving the reported incidents within prescribed SLA
• Work in shifts to support client support engagements
• Work with offshore, client, onsite teams as part of the project
• Should be willing to travel onsite on short term or long term on need basis
• Support Project Management Office (PMO)
• Acts as liaison with client for troubleshooting issues faced during implementation and/or support - investigate, analyse and solve technical issues.
• Experience in some of SAP modules such as FICO, MM, SD, PS, PP, PM

Mandatory Technical Skills:

• Experience in Reports, ALV. User Exits, Enhancements, Smart forms, SAP Scripts
• Module pool programming, BADI, BAPI, Function Modules
• Knowledge in OOPS. BDC, Implementing SAP notes. LSMW
• Extensive experience in analysis, design, development, testing, implementation, and documentation.
• At least 2 full life cycle implementations (end to end)
• Additional / Niche Skills: (working experience in Minimum One Skillset below).
• CRM technical / SAP HANA / Mobility / PI-PO /Web-dynpro

Good to have:

• Technical Upgrade Experience / Experience in SPDD/SPAU conflict resolution
• Worked in Onsite-Offshore model / compliant to CMMI
• Onsite Experience, Client facing Experience

Competencies / Skills:

• Possesses good communication skills to coordinate, resolve queries of both external and internal customers
• Team member experience with good interpersonal skills and team player capability
• Self-motivator and result oriented to complete task as per timelines
• Must be an individual contributor (Capable of doing complex developments & handling quality deliverables)
• Must have good analytical and problem solving skills

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.