דרושים New-core Audit-contactor Staff ב-Ey ב-India, Hyderabad

: Talent
: Mobility
: Supervising Associate: Flexible to provide time zone coverage
: Mobility Programs Design Lead and Mobility Programs Consultants

▪ The Global Mobility Programs Senior Specialist supports the strategic and operational delivery of global Mobility Programs. This role ensures that Mobility
Programs initiatives are executed seamlessly, aligning talent placement with organizational needs across borders while fostering continuous improvement and stakeholder engagement.operation of Mobility Programs, ensuring timely and transparent coordination of international assignments.provide regular reporting and insights to relevant stakeholders.

and processes.
▪ Ensure that placement processes are operated effectively and timeously.
▪ Ensure clear hand-offs and communication with colleagues and other
stakeholders throughout the Mobility Program’s lifecycle.
▪ Work closely with Mobility colleagues to administer programs effectively (e.g.
track status, manage nominations, manage program budgets/funding, communications).
▪ Monitor Mobility Programs delivery in remit and provide regular reporting.
▪ Keep abreast of external and internal trends and best practices to drive
continuous improvement of Mobility Programs.

▪ Preparation of regular communications and insights to be shared with▪ Take ownership of tasks/projects to support the Mobility Programs Design Lead
and work together with the appropriate stakeholders.
▪ Prepare and/or manage relevant meetings (incl agendas/minutes) and email▪ Participate and contribute in relevant calls across the Mobility and Talent

This role may have supervision responsibility for dedicated VTH resources.

▪ Good knowledge of and experience in international mobility regarding policies,
processes and systems.
▪ Good understanding of relevant tax and immigration legislation, as well as▪ Good knowledge of generalist Human Resources –career management,
performance reviews, termination, induction, employee relations etc.priorities and the firm-wide talent agenda.
▪ Excellent computer skills in Microsoft Office applications (Word, Excel,
PowerPoint) and others.
▪ Proficiency in effective communication across all organizational levels and▪ Strong organizational skills and ability to prioritize objectives and manage all
aspects of the role.certifications, and industry conferences to stay current with best practices and advancements in global Mobility.

▪ Proven ability to forge strong relationships and networks internally to aid
effective operational improvements and changes.

▪ Demonstrate the ability to work effectively in a fast paced, agile, and
demanding environment.stakeholder matrix environment.
▪ Due to global nature of the role; willingness to work flexibly and with
alternative hours will be required.

▪ Educated to Bachelors degree as a minimum is required. In addition, professional qualifications in a related discipline is preferred.

Good experience supporting mobility/talent programs with coordination and reporting responsibilities.

▪ Relevant professional certification in a related discipline.

Note: This job description is intended as a guide to reflect the principal purpose of the job. However, it is not an all- inclusive listing of the required job responsibilities and these may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

We are hiring professionals fromto join our fast-growing team in Malaysia, supporting our
four transformative solutions:

• People Experience

• Organisation & Workforce Transformation

• People Mobility

• HR Transformation

PAS Key Services

• Organisation Design

• HR Transformation

• HR Transactions

• Learning Services

• Change Management

• Talent Management

• Workforce Strategy, Planning & Analytics

• Total Rewards

• Leadership, Culture & DEI

• Core Mobility Services

As a Senior Associate / Assistant Manager:

• Apply technical and analytical skills to support the delivery of high-quality solutions for clients

• Collaborate within cross-functional teams to contribute to project planning and implementation

• Support project management activities including documentation, research, client communications, and reporting

• Contribute to the preparation of deliverables, proposals, and stakeholder presentations

• Assist in identifying risks and recommending mitigation strategies

• Actively participate in internal initiatives and knowledge sharing

As a Manager / Senior Manager:

• Lead and oversee delivery of key workstreams or entire projects, ensuring outcomes align with client objectives

• Manage client relationships and serve as the main point of contact for day-to-day project delivery

• Develop and coach junior team members, promoting a culture of learning, inclusion, and performance excellence

• Shape and execute people strategies that drive workforce transformation and organizational value

• Drive proposal development and business development efforts

• Monitor engagement financials and ensure risk and quality standards are upheld

Skills and Attributes for Success

• Strong analytical thinking and problem-solving capabilities

• Excellent interpersonal and communication skills

• Proactive, resourceful, and adaptable to changing client needs

• Ability to manage multiple priorities effectively under pressure

• A team player with the ability to work collaboratively across disciplines and cultures

• Growth mindset and desire for continuous improvement and innovation

• For Manager and above: strong leadership, people development, and client relationship management skills

To Qualify for the Role, You Must Have

• A bachelor’s degree in Business, HR, Psychology, Management, or related discipline

• Senior Associate : Minimum 3 years of relevant experience in HR consulting, change management, workforce strategy, or similar areas

• Manager : Minimum 5 years of experience, including leading teams or workstreams

• Senior Manager : At least 7–8 years of experience with demonstrated success in managing large-scale projects and client relationships

• Exposure to client-facing environments such as Big 4, global consultancies, or in-house roles leading transformation initiatives

Ideally, You’ll Also Have

• Postgraduate or professional certifications (e.g., MBA, CIPD, Prosci, SHRM)

• Experience managing complex stakeholders across sectors

• Demonstrated success in leading pursuits and business development

• Exposure to digital HR solutions, people analytics, or workforce planning technologies

What Working at EY Offers

• Continuous Learning : Develop the mindset and skills to navigate what’s next

• Success Your Way : Flexible arrangements and career pathways aligned with your goals

• Transformative Leadership : Gain access to mentorship, coaching, and global leadership networks

• Inclusive Culture : Bring your whole self to work and help others do the same

Guidewire Claim Centre Support with 3 to 6 Yrs

Your key responsibilities

• Guidewire Claim Center Support and Maintenance (Staff 3-6 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Manages the Guidewire CC Configuration and Integration.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Claim Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• Guidewire CC Config
• Gosu Scripting, UI & Data Models
• Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Tomcat and or Web sphere/WebLogic.

Certification:

• Guidewire CC (Good to have)
• ITIL certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Key Responsibilities:

• Lead the design and development of scalable, high-performance backend microservices using Java/J2EE and the Spring Boot framework.
• Analyze business processes and develop end-to-end automation solutions, integrating various enterprise systems to streamline workflows.
• Design, deploy, and manage applications and infrastructure on Amazon Web Services (AWS), leveraging services like EC2, Lambda, S3, RDS, SQS, and CloudFormation/Terraform.
• Work across the full stack, including developing RESTful APIs, integrating with middleware, and contributing to frontend development (e.g., using frameworks like React or Angular) as needed to support automation interfaces.
• Design, optimize, and maintain database schemas and data access layers for both SQL and NoSQL databases.
• Implement and contribute to CI/CD pipelines, automated testing, and code review
• processes to ensure high-quality, reliable, and secure deployments.
• Provide mentorship, conduct code reviews for junior team members, and drive architecture decisions for automation projects.
• Identify, diagnose, and resolve complex technical issues related to application
• performance, scalability, and cloud infrastructure.

Required Skills & Experience:

• Minimum 1+ years of hands-on experience in enterprise application development.
• Expert proficiency in Java/J2EE and a minimum of 2+ years of hands-on experience developing microservices using Spring Boot or the wider Spring ecosystem.
• AWS Certification (e.g., AWS Certified Developer - Associate, AWS Certified Solutions Architect - Associate, or higher) is required.
• Minimum of 1+ years of hands-on experience designing, deploying, and managing applications on AWS. Solid understanding of core AWS services (EC2, Lambda, S3, RDS, etc.) .
• Proven experience designing and implementing robust RESTful APIs and services.
• Expertise in SQL (e.g., PostgreSQL, MySQL) and experience with NoSQL databases (e.g., MongoDB, DynamoDB).
• Demonstrated experience in building systems that automate complex business processes and data flows.
• Strong practical knowledge of version control (Git) and experience working with CI/CD tools (e.g., Jenkins, GitLab CI).
• Experience with a modern JavaScript framework (React, Angular, or Vue.js) is a strong advantage.

Soft Skills:

• Strong communication and collaboration skills.
• Ability to work independently and in globally distributed teams.
• Problem-solving mindset and keen attention to detail.
• Agile and adaptable in a fast-paced, client-focused environment

Job Description:

CX Architect, and will focus on implementing technologies that enhance the customer experience. This role requires hands-on experience in building and maintaining voice and non- voice applications, with a solid understanding of Genesys components and a passion for delivering innovative contact center solutions.

Key Responsibilities:

• Lead the design, development, and maintenance of IVR applications and multi-channel self-service solutions on the Genesys platform.
• Implement and support complex IVR solutions for voice, chat, and other multimedia interfaces.
• Develop voice and chat bot solutions, integrating with Conversational AI platforms like Kore.ai.
• Write VXML and other scripting code for IVR scripts and integrate with backend services using web services (REST/SOAP).
• Design and configure call routing, queues, and digital channels (e.g., email, SMS, chat) using Genesys Cloud CX Architect.
• Collaborate with Technical Architects, Business Analysts, and cross-functional teams to ensure successful project execution and seamless customer journeys.
• Troubleshoot and resolve technical issues by analysing logs and identifying root causes.
• Perform unit testing, UAT support, and provide post-production issue resolution.
• Contribute to CI/CD processes for deploying IVR and chatbot flows using tools like Git, Jenkins, and Maven.
• Provide mentorship and code reviews for junior developers.
• Document development processes and best practices for IVR design and deployment.

Required Skills & Experience:

• 1+ years of hands-on experience in enterprise IVR development, with a focus on the Genesys platform, specifically Genesys Cloud CX, Genesys Composer, GRAT, and GVP.
• Minimum 1-3 years of experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
• Genesys Cloud CX certified professional in one or more solution areas (e.g., Inbound, Outbound, Multi-channel, Integration).
• Advanced proficiency in JavaScript, VXML, and related web technologies, including asynchronous programming, AJAX, and API integrations.
• Thorough understanding of Genesys Architect Flows, Data Actions, OAuth, and Integrations objects.
• Experience with Genesys Agent Assist.
• Knowledge of speech recognition (ASR) and text-to-speech (TTS) technologies.
• Experience with other programming languages like Java, Spring, RESTful microservices, and SQL is a plus.
• Strong troubleshooting and analytical skills, particularly in distributed systems.

Soft Skills:

• Strong communication and collaboration skills.
• Ability to work independently and in globally distributed teams.
• Problem-solving mindset and keen attention to detail.
• Agile and adaptable in a fast-paced, client-focused environment

Role Type Technical Engineering

As a Senior Guidewire PolicyCenter Support Engineer (Staff 3-6 years), you will be responsible for developing, implementing, and supporting solutions within the Guidewire Policy Centre module. In addition, you will participate in maintenance and support activities to resolve production issues. You will work closely with business analysts, project managers, and other developers to ensure that our policy administration systems are efficient, reliable, and aligned with business objectives.

Your key responsibilities

• Guidewire PolicyCenter Support and Maintenance (Staff 3-6 years)
• Responsible for designing, building, supporting, and performing defect fixes.
• Performing Root Cause Analysis and provide fixes.
• Enhancements and code changes.
• Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis.
• Proactive monitoring.
• Manages the Guidewire PC Configuration & Integration.
• Designs, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework Policy Centre, implementation, architecture and components
• Must have Guidewire PolicyCenter 9.0 version + technical/functional/cloud certification.
• Well versed in development streams - Configuration/Integration/Both
• Hands on experience in Java/J2EE like web services, API integration.
• Experience in production support activities like queue management, plug-in related issues, batch file generations.
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Have exposure to working in shifts and on-call support.
• Should have worked on incident management and problem management.
• Should have idea on SDLC life cycle along with release planning and management.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or WebSphere/WebLogic

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.