דרושים Servicenow - Solution Architect Manager ב-Ey ב-India, Coimbatore

Your key responsibilities

• Experience in ServiceNow Platform and expertise in modules such as ITSM, HRSD, CSM, IRM, ITOM
• Create new and maintain existing automation test frameworks.
• Collect and report quality metrics from test execution.
• Establish quality standards and processes.
• Collaborate with developers, Business Analysts and stakeholders to design specific testing strategies for features being developed and automate them.
• Generate comprehensive test plans, execute and automate them
• Experience working within a wide variety of automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects.
• Experience with the agile methodology for software development teams.
• Have a deep understanding of various testing techniques (e.g. unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues.
• Strong communication skills

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• Approximately 2 to 3 years of experience in a QA role.
• ServiceNow CSA certification is mandatory

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
• Knowledge about ServiceNow’s latest version’s features.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Experience: 10+ years

Cloud:Microsoft Azure

AI/ML, Generative AI, Agentic AI, RDBMS, Vector Databases

Responsibilities:

• Lead and manage a team of AI/ML engineers and data scientists in developing innovative machine learning solutions.
• Collaborate with clients to understand their requirements and deliver tailored AI/ML solutions.
• Design, implement, and optimize machine learning models using Python and relevant libraries.
• Oversee project timelines, resource allocation, and team performance to ensure successful project delivery.
• Utilize Azure cloud services for deploying and scaling AI/ML applications.
• Mentor team members and foster a culture of continuous learning and improvement.

Technical Knowhow:

• 10+ years of experience in AI/ML, with a strong focus on machine learning, GenAI, and Agentic AI.
• Proven experience in managing teams and client relationships.
• Proficiency in Python and along with experience in implementing frameworks such as LangChain, LangGraph, Autogen
• Knowledge of database technologies (SQL, NoSQL) and data management practices.
• Familiarity with Azure cloud services and deployment strategies.

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

Your key responsibilities

• Performs Configuration/Customization of the ServiceNow system, including creation workflows
• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
• Uses scripting tools and Service Now functionality to automate rote tasks
• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
• Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
• Load, manipulate and maintain data between Service-now and other systems as needed
• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases

Skills and attributes for success

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure
• Disciplined Agile Delivery software release build/deploy processes
• Integrating with internal and external applications and systems
• JavaScript, HTML, Angular JS and good web design practices
• Service Portal implementation experience
• Implementation experience on any of the following applications like HR, GRC, SecOps, CSM, PPM, APM, ITOM/HRSD/CSM/SPM/SecOps/IRM/ITSM.

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• Approximately 3 to 5 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
• ServiceNow certifications a plus
• ITIL foundations certification a plus

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
• Knowledge about ServiceNow’s latest version’s features.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Client responsibilities

• Establish and maintain long-term relationships with the clients and internal colleagues
• Sign simple to moderate tax returns
• Explore opportunities to bring more work to the GDS and to EY by consistently providing high quality work
• Supervise day to day operations and engagement milestones with little or no manager involvement
• Demonstrate leadership skills in developing the highest performing teams
• Help managers and senior managers with advisory and ad-hoc projects
• Develop engagement and financial management skills
• Contribute process improvement ideas leading to higher quality service delivery to the client
• Identify opportunities to leverage information and resources across assignments and teams

People responsibilities

• Facilitate teaming and manage conflicts
• Motivate and inspire team members
• Demonstrate leadership and executive presence
• Coach team members

Technical skills requirements

• Certified EA, CPA or equivalent.

Additional skills requirements

• Effective communicate skills by being articulate, thoughtful and adapting communications to target audiences; interacting effectively in person, by phone and in writing
• Team management skills

Experience:

• Min 8 years of experience with AEM application design & development

Responsibilities:

• Design and implement solutions based on Adobe Digital stack
• Lead development for major client projects, including enterprise-level AEM/AEP design and development work.
• Responsible for System design, application architecture, data design, defining content lifecycles, setup and deployment of production environments while addressing performance and security concerns.
• Define content model for content/assets using AEM.
• Serve as a technical expert across teams, clients and vendors. Work with alliances and partnerships to ensure deep understanding of the technologies.
• Act as liaison between business units, technology teams and support teams and collaborate with developers, external vendors and subject matter experts to establish the technical vision.
• Start POCs and do early risk assessments.
• Identify system deficiencies and implements effective solutions.
• Training, Mentoring & Coaching of team members to create a solid implementation team well versed in technical and development methodology of Web Application solutions
• Research new products and technologies to determine fit with the technology roadmap.
• Develop project technology strategy by understanding key client objectives; diagnosing and mapping client requirements; articulating solution risks and barriers; recommending project approaches; preparing time and cost estimates; planning full project life cycle.
• Lead pre sales support activities for Adobe based opportunities and provide solutioning, effort estimation, and preparation of statement of work.
• Assist in strategic sales efforts from a technical perspective. Suggest alternative technical solutions to meet client requirements more efficiently, and with greater reusability.
• Lead Adobe Solutions, integrations, validation & alignment

Knowledge and Skill:

• 8+ years of Hands-on experience with AEM, AEM assets or AEP and very strong concepts of OSGi, Apache Sling, Apache Sightly, Apache Oak and Adobe Dispatcher
• Develop and oversee OSGI bundles, AEM templates, HTL/Sightly components and services, AEM launches, workflows, localization features, AEM Mobile and Forms applications and the AEM DAM.
• Significant exposure of working with ClientLibs, Java Content Repository (API), Sling Web Framework and Apache Felix OSGi framework.
• Expertise in Hands-on implementation of Java technologies, Java EE, Servlets, JSP, JSTL and Tag libraries
• Strong hand on experience of Components, Templates, Taxonomy, metadata management, Forward and Reverse Replication, Workflows, Content Publishing and unpublishing, Tagging, Deployment and Content migration/ planning.
• Expertise in AEM capabilities including Multi-site manager and Blueprinting, and the use of Online marketing components such as advanced targeting/personalization, and multi-variate testing, is preferred
• Experience on one or more other Adobe marketing cloud products like Dynamic Tag Manager, Target, Analytics, AEM Forms, Adobe Campaign
• Excellent communication and teamwork skills
• Experience working on the Latest Adobe Cloud Platform and its SaaS offerings
• Experience in setting up and configuring DAM system
• Experience in migration from other CMS to AEM.
• Experience with AEM version upgrade.
• Should be able to solution architect Adobe suite of products
• Should be able to comprehend clients business requirements and provide solutioning which includes AEM and or with a combination of other suite of products(Analytics, Target, DTM, Campaign, Audience Manager)
• Knowledge of using AEM in a cloud environment like Adobe Cloud, AWS, or other
• Experience with Java, JavaScript, J2EE, CSS and related technologies
• Experience with front end frameworks such as Angular, React, and Bootstrap.
• Working knowledge and understanding of the following: Apache, App server logs, RESTful web services, Javascript and jQuery
• Experience with cross-browser and cross-platform issues (IE, Firefox, Safari, etc.)

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

Your key responsibilities

• Performs Configuration/Customization of the ServiceNow system, including creation workflows
• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
• Uses scripting tools and Service Now functionality to automate rote tasks
• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
• Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
• Load, manipulate and maintain data between Service-now and other systems as needed
• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
• Performs system and integration testing with sample and live data

Skills and attributes for success

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure
• Disciplined Agile Delivery software release build/deploy processes
• Integrating with internal and external applications and systems
• JavaScript, HTML, Angular JS and good web design practices
• Service Portal implementation experience
• Implementation experience on any of the following applications like Agentic AI, Gen AI, ITOM/HRSD/CSM/SPM/SecOps/IRM/ITSM, Flow designer, HAM, SAM, Integration, ITAM, Service Now Portal/UI Builder, SPM.
• Implementation experience on Performance Analytics.
• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• Approximately 4 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
• ServiceNow CSA certification plus any CIS is mandatory
• ITIL foundations certification a plus

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
• Knowledge about ServiceNow’s latest version’s features.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Your key responsibilities

• Collaborate with EY Supply chain & Operations stake holders and data engineering teams to enable high-quality data curation for model training and evaluation.
• Design, develop, and fine-tune Generative AI models using frameworks like LangChain, Hugging Face, TensorFlow, or PyTorch.
• Implement solutions for data pre-processing, tokenization, and dataset augmentation.
• Deploy Generative AI models on cloud platforms (e.g., AWS, GCP, Azure) or edge devices, ensuring scalability and robustness.
• Work on MLOps pipelines, including CI/CD workflows, model monitoring, and retraining strategies.
• Conduct performance benchmarking, hyperparameter tuning, and optimization to improve model efficiency.
• Stay updated on the latest trends and advancements in Generative AI and integrate best practices into project workflows.

Skills and attributes for success

• 6+ years or experience in Generative AI, Machine Learning, or Analytics development.
• Proficiency in Python with focus on AI/ML libraries and frameworks like LangChain, TensorFlow, PyTorch, or Hugging Face Transformers with quite good experience on RAG, Agent, and Transformers.
• Experience with data pipelines and tools like Spark, Snowflake, or Databricks.
• Strong hands-on experience deploying AI models on cloud platforms (AWS SageMaker, GCP Vertex AI, or Azure ML).
• Expertise in Model Development with in-depth knowledge of LLMs (e.g., GPT-3.5, GPT-4, DALL-E, Text Embeddings Ada, LLAMA, T5, Bloom), prompt engineering, and Model selection and fine-tuning techniques.
• Should have good understanding of Model pricing can build cost effective solution.
• Experience with tools like MLflow, Kubeflow, or Airflow for operationalizing ML workflows, Docker.
• Ability to mentor developers and contribute to architectural decisions.
• Familiarity with Vector Databases and embeddings (e.g., Pinecone, Weaviate).
• Experience working on end-to-end analytics pipelines with a focus on actionable insights.
• Hands-on exposure to APIs for integrating Generative AI solutions into business applications.
• Knowledge of NLP techniques like summarization, text classification, and entity recognition.
• Certifications in Machine Learning or cloud platforms are a plus.

To qualify for the role, you must have

• 6-10 years ML, MLOps, Generative AI LLMs experience as Developer/Lead / Architect
• Expertise in the Data Engineering, Data transformation, curation, feature selection, ETL Mappings, Data Warehouse concepts.
• Should be able to design AI solutions and present solutions as per client needs
• Thorough knowledge in Structured Query Language (SQL), Python, PySpark, Spark, and other languages.
• Should have experience in developing end-to-end GenAI solutions with capability to migrate the solution for Production.
• Should have Knowledge of Cloud like Azure, AWS, GCP etc.
• Knowledge of framework like, LangChain, Hugging Face, Azure ML Studio Azure.
• Knowledge of data modelling and Vector DB management and modelling.
• Design and develop complex flows and processes.

Ideally, you’ll also have

• Quite good understanding of Customer and Supply Chain process and operations.
• Strong knowledge of Programming concepts, Cloud Concepts, LLM Models, design and coding
• Expertise in data handling to resolve any data issues as per client needs
• Experience in designing and developing DB objects and Vector Dbs.
• Experience of creating complex SQL queries, PySpark code, Python Scripting for retrieving, manipulating, checking and migrating complex datasets.
• Experience in Model selection and tuning of model.
• Good verbal and written communication in English, Strong interpersonal, analytical and problem-solving abilities.
• Experience of interacting with customers in understanding business requirement documents and translating them into ETL specifications and High- and Low-level design documents.
• Candidates having additional knowledge of BI tools such as PowerBi, Tableau, etc will be preferred.
• Experience with Cloud data bases and multiple ETL tools.

What we look for

• The incumbent should be able to drive Generative AI and ML related developments. Additional knowledge of data structures preferably in Supply chain Industry will be an advantage.
• An opportunity to be a part of market-leading, multi-disciplinary team of 10000 + professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY GDS consulting practices globally with leading businesses across a range of industries

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.