דרושים Senior Developer Advocate ב-Elastic ב-India, Bengaluru

• Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution
• Maintain strong relationships with our customers for the delivery of technical support
• Resolves customer problems via telephone, email, chat or remote access.
• Have a mindset of continuous improvement in terms of the efficiency of support processes and customer satisfaction
• Work across multicultural and geographically distributed teams
• Contribute to product documentation, customer knowledge base, and best practices guides
• Continuously improve processes and tools in collaboration with the team
• Provide weekend on-call support for the team rotation (8 hours during regular work hours)
• Develop subject matter expertise one key product feature
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Take part in organizational projects, programs and/or business initiatives using proven creativity and ingenuity to improve performance and customer experience.
• Provide technical leadership in Elastic communities and Knowledge-Centered Service methodology and process.
• Creation of lab environments to replicate customer issues.
• Communicate tactfully with customers: gather information, provide diagnostic and resolution steps, convey process and product guidance

• 7+ years of experience in technical support, system administration or related customer-facing role
• A technical background in systems administration, Network Engineering, Software Engineering, etc
• Strong verbal and written communication skills in English
• A customer-oriented focus
• Good understanding of cloud-native and container-based technologies
• Cloud technologies such as AWS, GCP, Azure and frameworks such as Kubernetes and Docker
• Understand the Product Lifecycle and future direction for the supported products or product line
• Strong understanding of cloud-native and container-based distributed systems like Kubernetes
• Advanced level of hands-on generalist experience at: Java (e.g. JVMS & components), Operational Systems (e.g. Linux and Windows), Networks (e.g. LDAP, Load Balancers, Proxies, SSL);
• Experience with APIs and REST calls;
• Experience with web/application servers (e.g. Tomcat, Apache, IIS, NGINX, Jboss);
• Advanced troubleshooting skills in web technology systems (e.g. HTML, CSS, Javascript)
• Experience with SSO, SAML, Active Directory, etc;

• Knowledge of databases or search software technologies
• Experience with SaaS and/or Distributed systems
• You are a Team player; the ability to work in a fast-paced environment with a positive and adaptable approach
• Proven strong technical understanding of software products
• Collaboration with Developer teams on escalation issues
• Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out
• Networking
• Server Administration
• Wireshark or comparable packet analysis tool
• Exposure to scripting (Shell, Python, etc.)
• Experience with support tools and platforms like Salesforce, Zendesk and JIRA.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Act as a business partner to Sales and Finance in developing strategies for complex deals with a focus on financial and revenue compliance
• Execute against and maintain APJ geographic Deal Desk support framework
• Provide Deal Desk support for super-geo Manager
• Enforce and manage approvals for non-standard deals and effectively collaborate across Sales, Finance, and Legal
• Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support sales efforts
• Strong presence and communication with the Field.
• Ability to implement strategies and manage under supervision sales enablement, deal optimization, profitability and strategic positioning initiatives
• Drive and complete decision reviews, approvals, and implementing across competencies (quoting, legal, revenue, etc.)
• Support the global Deal Desk leadership to deliver consistent and exceptional support to our sales organization
• Propose and implement initiatives as part of the long term strategy for the Deal Desk team and business
• High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, constantly evolving environment to help our growing business

• Assess Financial and revenue risk on non-standard deals and understand and embed financial/legal compliance
• Propose and incorporate custom terms and legal edits into order forms and contract documents
• Coordinate and manage cross-departmental approvals outside of standard systematic workflow
• Maintain and update repository of legal language templates for non-standard deals for specific offerings
• Understand and carry out revenue recognition policies across all deals
• Support RFP/RFI/Vendor Questionnaires and drive the enablement process related to such requests.

• Create and manage systematic CRM workflows around Deal Desk sales engagement and Revenue team alerting for non-standard orders
• Conduct due diligence and construct financial and legal requirements for changes in existing offerings and launch of new offerings
• Identify gaps in current Deal Desk processes (both operational and systematic) and create improvements for efficiencies
• General experience in building IT requirements and enhancements, and project management

• Bachelor’s degree in Finance or related competency
• At least 5 years of experience in Sales Operations, Channel Operations, Deal Desk, Contract Administration or related
• MBA preferred
• Strong attention to detail while multitasking
• Strong communication skills
• Ability to work in a fast-paced, high-pressure environment
• High proficiency in MS Office (Excel, Word, PowerPoint) and GSuite, (CPQ a plus)
• Experience working in a SaaS or high-tech company is also a plus

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Executive Relationships. Growing trust and influence with senior leadership of our focus partners. Developing joint strategies, commitments, and execution plans, leveraging investments and programs to drive co-sell revenue across the India region.
• Sales Management. Working with internal and external field sales teams to take joint sales plays, programs and industry solutions to specific market segments for execution.
• Market Development. Work with the specified partners’ business development, marketing, and solution architects, to craft and promote mutually-beneficial business models, solution offerings and messaging that drive new opportunities in the market.
• Business Cadence. Execute, manage and deliver India pipeline and revenue growth cadence tied to the specified partners’ strategies and initiatives.
• Strategy. Help shape and evolve Elastic’s partner strategy, while implementing plans and execution in the India region.
• Partner Ecosystem. Identify, recruit, enable and manage partners (Regional SIs, VARs, Referral Partners, etc.) to support business goals and to execute channel sales strategies. Drive execution in concert with the local ecosystem resources; working in tight collaboration with global and regional partner sales functions leading Cloud, SIs, VARs, OEM, MSPs, Distributors and Technology Partnerships.
• Communication. High-quality, effective and timely internal & external communication to coordinate functions, manage activity execution, resolve conflict, share results, and be a spokesperson for joint value propositions of Elastic’s partner ecosystem, strategy & programs.
• Educate. Ensure partners’ stakeholders understand Elastic’s value proposition and how our technology fits into their overall GTM strategy and portfolio.

• 8+ years in Partner Sales or Partner Management roles.
• Extensive external industry network with 10+ years of SaaS based solutions and/or open source technologies.
• Executive presence; executive selling, communication and business development skills.
• Proven performance, personally leading to measurable revenue results through strategic partnerships.
• Operational Excellence - ability to use data, systems and processes effectively to plan, execute and measure performance and initiatives; shared language and a disciplined approach to pipeline generation and sales process.
• You need strong skills in analysis, organization, and managing projects. You must be able to make quick, informed decisions that can lead to smart risks. Your choices will have a direct impact on financial investments, revenue increases, and the performance of the teams you are part of.
• Ability to build and maintain positive working relationships while delivering results in a complex, matrixed global organization.
• Tolerance for ambiguity; able to focus and execute in a changing environment; interdisciplinary approach and ability to “get things done” in a cross-functional environment.
• Leadership - strong drive and character qualities that match our values, the Elastic Source Code, inspiring others to follow and act.
• Accountability and a bias for action.
• High energy, great attitude, collaborative approach, and a learning mindset.
• Willingness to travel (up to 20%).

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Serving as the technical point of contact for your accounts and account managers in your assigned territory.
• Crafting and owning value based relationships at all levels in customer organizations.
• Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win.
• Deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences.
• Recommending the sales team on effective ways of positioning Elastic products, solutions and services.
• Onboarding, educating and enabling our partners, and supporting them in sales cycles.
• Crafting collateral, giving to programs and collaborating with other Elasticians to meet individual client needs.
• Being the voice of the customer and community to communicate needs, gaps, and improvements to our engineering and leadership teams.
• Deepening both your sales and technical skills through self driven education while taking advantage of all the professional development opportunities provided by Elastic.

• A track record of success in a technical presales role-- enough experience selling and implementing technology to earn your customer’s trust.
• A proven track record to articulate and sell the benefits of modern platforms, software and technologies.
• A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• A willingness to travel 30% within region, as well as occasionally internationally.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

As the Sr. Manager SOX PMO working in the Accounting Organization and reporting to the Snr. Director, Accounting, you will be responsible for leading compliance with requirements under SOX and COSO standards. This includes SEC and statutory reporting, G/L and consolidations, revenue accounting, accounts receivable, accounts payable, payroll, tax, treasury, equity and credit & collections. This position requires a detailed knowledge of SOX and COSO, excellent communications, critical thinking, strong leadership skills, and project management.

• Own Accounting’s compliance with requirements under SOX and COSO standards
• Build and maintain close working relationships with all internal Elastic management teams as well as external/internal audit, and ensure a deep understanding of key risks and processes of the organization
• Review and ensure SOX controls are sufficient for a $1B to $5B business, incorporating automated controls wherever possible
• Perform assessments of the SOX impact of new initiatives, including changes in processes and procedures, system implementations/updates, new accounting standards and various special projects, ensuring the SOX controls are appropriately designed for a scaling business
• Communicate required changes to all process owners as needed, and assist with ongoing training activities including providing training to the internal finance and accounting organization in areas of controls, policies and procedures and SOX compliance
• Coordinate with each process and control owners and external auditors and advisory partners on various matters including planning activities, walkthrough participation, evidence requests, information sharing, and status updates
• Work with process owners to provide sufficient support to evidence control performance, and coordinate with our internal and external auditors and advisors on provided by client (PBC) document requests
• Assist with the collection and review of third-party SSAE 18 (SOC) reports
• Lead and perform research documenting SOX issues and track remediation to conclusion
• Review findings from audits and facilitate the remediation plans
• Track and report overall SOX assessment status for reporting to senior management

• Recent Big 4 (assurance or advisory) or a national public accounting firm experience as a senior manager role
• Professional certification such as CPA, CIA or similar is preferred
• Proven experience with implementation of the Sarbanes-Oxley Act, the 2013 COSO framework and SEC guidance for management's assessment of internal controls over financial reporting
• Experience with internal controls including process control design, preparation of flowcharts & control matrices, documentation and testing of controls, and identification and reporting of control "gaps" required
• Commitment to continuous improvement and a dynamic approach to driving control automation
• Highly effective communication and collaboration skills (verbal and written), excellent analytical skills and attention to detail
• Ability to manage several priorities and work independently while optimally delivering results
• Experience working with a $1B+ revenue company
• Able to thrive in a fast-paced setting

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution
• Maintain strong relationships with our customers for the delivery of technical support
• Resolves customer problems via telephone, email, chat or remote access.
• Have a mindset of continuous improvement in terms of the efficiency of support processes and customer satisfaction
• Work across multicultural and geographically distributed teams
• Contribute to product documentation, customer knowledge base, and best practices guides
• Continuously improve processes and tools in collaboration with the team
• Provide weekend on-call support for the team rotation (8 hours during regular work hours)
• Develop subject matter expertise one key product feature
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Take part in organizational projects, programs and/or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experience.
• Provide technical leadership in Elastic communities and Knowledge-Centered Service methodology and process.
• Creation of lab environments to replicate customer issues.
• Communicate tactfully with customers: capture information, provide diagnostic and resolution steps, convey process and product guidance

• 7+ years of experience in technical support, system administration or related customer-facing role
• A technical background in systems administration, Network Engineering, Software Engineering, etc
• Strong verbal and written communication skills in English
• A customer-oriented focus
• Good understanding of cloud-native and container-based technologies
• Cloud technologies such as AWS, GCP, Azure and frameworks such as Kubernetes and Docker
• Understand the Product Lifecycle and future direction for the supported products or product line
• Advanced level of hands-on generalist experience at: Java (e.g. JVMS & components), Operational Systems (e.g. Linux and Windows), Networks (e.g. LDAP, Load Balancers, Proxies, SSL);
• Experience with APIs and REST calls;
• Experience with web/application servers (e.g. Tomcat, Apache, IIS, NGINX, Jboss);
• Advanced troubleshooting skills in web technology systems (e.g. HTML, CSS, Javascript)
• Experience with SSO, SAML, Active Directory, etc;

• Knowledge of databases or search software technologies
• Experience with SaaS and/or Distributed systems
• You are a Team player; the ability to work in a fast-paced environment with a positive and adaptable approach
• Proven strong technical understanding of software products
• Collaboration with Developer teams on escalation issues
• Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out
• Networking
• Server Administration
• Wireshark or comparable packet analysis tool
• Exposure to scripting (Shell, Python, etc.)
• Experience with support tools and platforms like Salesforce, Zendesk and JIRA.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Executive Relationships. Growing trust and influence with senior leadership of our focus partners. Developing joint strategies, commitments, and execution plans, leveraging investments and programs to drive co-sell revenue across the India region.
• Sales Management. Working with internal and external field sales teams to take joint sales plays, programs and industry solutions to specific market segments for execution.
• Market Development. Work with the specified partners’ business development, marketing, and solution architects, to craft and promote mutually-beneficial business models, solution offerings and messaging that drive new opportunities in the market.
• Business Cadence. Execute, manage and deliver India pipeline and revenue growth cadence tied to the specified partners’ strategies and initiatives.
• Strategy. Help shape and evolve Elastic’s partner strategy, while implementing plans and execution in the India region.
• Partner Ecosystem. Identify, recruit, enable and manage partners (Regional SIs, VARs, Referral Partners, etc.) to support business goals and to execute channel sales strategies. Drive execution in concert with the local ecosystem resources; working in tight collaboration with global and regional partner sales functions leading Cloud, SIs, VARs, OEM, MSPs, Distributors and Technology Partnerships.
• Communication. High-quality, effective and timely internal & external communication to coordinate functions, manage activity execution, resolve conflict, share results, and be a spokesperson for joint value propositions of Elastic’s partner ecosystem, strategy & programs.
• Educate. Ensure partners’ stakeholders understand Elastic’s value proposition and how our technology fits into their overall GTM strategy and portfolio.

• 8 + years in Partner Sales or Partner Management roles.
• Extensive external industry network with 10+ years of SaaS based solutions and/or open source technologies.
• Executive presence; executive selling, communication and business development skills.
• Proven performance, personally leading to measurable revenue results through strategic partnerships.
• Operational Excellence - ability to use data, systems and processes effectively to plan, execute and measure performance and initiatives; shared language and a disciplined approach to pipeline generation and sales process
• You need strong skills in analysis, organization, and managing projects. You must be able to make quick, informed decisions that can lead to smart risks. Your choices will have a direct impact on financial investments, revenue increases, and the performance of the teams you are part of.
• Ability to build and maintain positive working relationships while delivering results in a complex, matrixed global organization.
• Tolerance for ambiguity; able to focus and execute in a changing environment; interdisciplinary approach and ability to “get things done” in a cross-functional environment.
• Leadership - strong drive and character qualities that match our values, the Elastic Source Code, inspiring others to follow and act
• Accountability and a bias for action
• High energy, great attitude, collaborative approach, and a learning mindset
• Willingness to travel (up to 20%)

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic