דרושים Sr Financial Planning Analysis Analyst Cloud ב-Elastic ב-קוסטה ריקה

This role will be working out of the West US time zone.

• Act as a business partner to Sales and Finance in developing strategies for sophisticated deals with a focus on financial and revenue compliance.
• Execute against and maintain AMER geographic Deal Desk support framework.
• Provide Deal Desk support for super-geo Manager.
• Implement and lead approvals for non-standard deals and optimally collaborate across Sales, Finance, and Legal.
• Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support sales efforts.
• Strong presence and communication with the Field.
• Ability to implement strategies and handle under supervision sales enablement, deal optimization, profitability and strategic positioning initiatives.
• Drive and complete decision reviews, approvals, and executing across proficiencies (quoting, legal, revenue, etc.).
• Support the global Deal Desk leadership to deliver consistent and outstanding support to our sales organization.
• Propose and support initiatives as part of the long term strategy for the Deal Desk team and business.
• Team centric, motivated to work collaboratively in a fast-paced, constantly evolving environment to help our growing business.
• Assess Financial and revenue risk on non-standard deals and understand and embed financial/legal compliance.
• Propose and incorporate custom terms and legal edits into order forms and contract documents.
• Coordinate and handle cross-departmental approvals outside of standard detailed workflow.
• Maintain and update repository of legal language templates for non-standard deals for specific offerings
• Understand and carry out revenue recognition policies across all deals
• Build and handle detailed CRM workflows around Deal Desk sales engagement and Revenue team alerting for non-standard orders.
• Conduct due diligence and construct financial and legal requirements for changes in existing offerings and launch of new offerings.
• Identify gaps in current Deal Desk processes (both operational and systematic) and create improvements for efficiencies.
• General experience in building IT requirements and enhancements, and project management.

• Bachelor’s degree in Finance/Business Administration/Legal or related competency.
• Minimum 1 year of experience in Sales Operations, Channel Operations, Deal Desk, Contract Administration or related.
• Strong attention to detail
• High proficiency in MS Office or GSuite, Salesforce.com (CPQ a plus).
• Experience working in a SaaS or high-tech company is also a plus.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Sales Support for Quote creation and approvals in CPQ
• Order Form review and signatory
• Opportunity review for completeness including paperwork (Order form, MSA’s, PO’s etc.) ensuring all required paperwork is in and clean to be considered a valid order to be booked
• Ensuring compliance with the Booking policy and Business Integrity guidelines
• Sales order generation
• License provisioning for self-managed products
• Management of all queries or questions from Sales via Case Queue
• Debook of Deals for various reasons
• Collaboration with Billing and Cloud AR team on end to end transaction processing
• Participation in cross functional programs and projects

• Attention to detail is a critical skill required for this role
• Ability to handle and prioritize multiple contending requests coming via email, Slack, case queue, etc.
• Ability to advise sales on elements preventing deal booking and providing mentorship on what can be done to remediate
• Understanding of Subscription / SAAS Software business
• Ability to guide on treatment of complex booking scenarios
• Experience of SFDC / CPQ or similar CRM is crucial
• Reporting, dashboarding and analytical skills are very useful (but can be developed on the job)
• Collaboration for overall success of team, versus individual achievement
• Ability to communicate in English and Spanish, both verbally and in writing (any Portuguese language skills a plus)
• The ability to work extended hours to cover Month-end, Quarter-End volumes

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

As a Sr Analyst, you will play a meaningful role supporting the Program Manager in making data driven decisions as well as supporting the execution and implementation of key programs. This is an individual contributor role that will be responsible for compiling and analyzing data from both internal and external sources as well as testing and documenting process and system changes. The ideal candidate will be a self-starter with a proactive demeanor that loves solving challenges and thrives in a dynamic environment.

• Support the Program Managers in the development of the Elastic’s strategy on high visibility initiatives, and long-term strategic priorities in key ecosystem areas
• Develop recommendations and prepare written and oral presentations and documents.
• Analyze data from various sources to compile a comprehensive picture of overall business requirement documents, process mapping, and process narratives.
• Create comprehensive project test plans. Coordinate, track, and report testing activities.
• Coordinate, support, and provide guidance on initiatives to multi-functional partners
• Develop and implement standard processes across finance functions
• Collaborate seamlessly with teams across various groups and levels within the organization. Develop strong working relationships to ensure successful program delivery.
• Business, Finance & Marketplace Competence: Leverage general finance and marketplace experience to drive programs and to understand the broader impact of programs on the organization. Make informed decisions to drive positive business outcomes.

• 5+ years of demonstrable experience in accounting, finance, project management, business analysis, and business operations support.
• B.A. or B.S. or equivalent experience in Business Administration or Information Technology with a focus on Business applications
• Experience working with Consumption and Marketplace Business Models
• Experience working on finance projects that have enabled Cloud Service Provider Marketplace support.
• Proficient understanding in the order to cash transaction flow, bookings reporting, sales reporting, accounting, procure to pay, and data reconciliation.
• Prior experience with data mapping, process mapping, system flows, process narrative and data integration
• Good interpersonal and team building skills; ability to influence/inspire change across functional and business boundaries
• Ability to take charge of sophisticated tasks with minimal mentorship and develop new strategies and new ways of approaching business challenges independently
• Continuous improvement mentality and ability to suggest and implement new and better ways to work
• Excellent SQL and Excel skills
• Excellent verbal, written and presentation communication skills
• Self-starter with unquestionable integrity

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Use tools like AWS Cost Explorer, Azure Cost Management, and Finout, to find optimization opportunities and collaborate with PM and SRE teams to automate processes.
• Recommend cost-saving measures like Reserved Instance (RI) purchases, and optimize cloud spend through rightsizing and resource management.
• Partner with Finance teams (Accounting, A/P, and Internal Audit) to support month-end close, flux reviews, and reporting.
• Build insightful reports and dynamic dashboards to uncover usage trends and pinpoint risks, to drive efficiency.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

As a Cloud Billing Operations Associate, you will provide support to the cloud billing process, invoicing, suspension, termination, bad debt and credit card processing. You will manage the support case queue, perform account reconciliations, answer customer cloud billing disputes, address field inquiries, perform ad-hoc reporting for monthly billing cycle, process Return Authorizations, participate in cloud billing optimization projects, among other tasks. You will partner closely with customer support and engineering teams.

You will be a self starter, problem solver, detail-oriented, flexible, and focused on creating an excellent experience for both internal and external customers. To succeed in this position, the Cloud Billing Operations Associate will be both an independent contributor and a team player; and will have a passion for recognizing areas of improvements and implementing change to contribute to enhancements of the overall workflow process.

• Supporting cloud billing and invoicing process
• Conduct research and generate reconciliation reports from various Cloud Marketplaces and platforms
• Working directly with customers as well as internal customers to understand and resolve their issues via email or sometimes by phone
• Managing, prioritizing, and tracking your work in a case management system
• Process Return Authorizations and Credit Memos in Netsuite
• Collaborate with various teams including Support, Legal, OrderOps, Engineering etc. on escalated billing & contract issues to resolve customer disputes
• Work with the Cloud Billing (Eng) Team to review/verify accounts subject to suspension due to nonpayment
• Perform light collections for monthly subscribers through a credit card payment platform
• Submit invoices through 3rd party payment platforms as necessary
• Submit evidence for Chargeback disputes through our credit card payment gateway
• Understand the current business systems and workflows to help us make proactive process improvements
• Perform root cause analysis and problem solve

• High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better.
• You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.
• 3-5 years of professional experience in billing operations, FP&A(Financial Planning & Analysis) or related financial operations; or new MBA/Master program graduates
• Strong communication skills, both verbal and written; ability to interact with customers and other teams
• Strong attention-to-detail
• Creative problem solving skills
• Strong ability to work independently and prioritize in distributed, dynamic, fast-paced environment
• Accustomed to working with case management system
• Positivity! We each love what we do and believe that a positive attitude matters
• Proficiency in MS Excel or Google Spreadsheet- vlookups, pivot tables, analysis

• Understanding of cloud technologies, e.g., AWS, Azure, Google and cloud billing models a plus
• Experience with Netsuite, Salesforce, Stripe

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws; view posters linked below: Poster; Poster; Poster and (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic