דרושים Logistics Specialist ב-איביי ב-Japan, Tokyo

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

• 越境 E コマ ー ス物流のモニタリングおよび改善企 画

• 国際物流フローの可視化およびKPIモニタリング
• コスト、リードタイム、配送品質などの分析を通じた改善提案
• 各国の配送パートナー・社内チームとの連携による施策実行

• 日本インバウンド貨物の通 関 モニタリング

• 通関手続きの進捗および課題把握
• 通関遅延・リスクの早期検知と改善対応
• 関連法令および税関要件への準拠確認

• 3PL パ ー トナ ー 管理

• 倉庫および配送委託業者との契約・業務管理
• 業務品質、SLA、コストの定期レビュー
• トラブル発生時の原因分析と改善対応

• 新規プロジェクト企 画・ 推進

• 新規物流ソリューションや配送スキームの企画・導入
• 社内外ステークホルダーとの調整・プロジェクトマネジメント
• サービス拡張に向けた施策立案および実行

:

• 国際物流・越境ECに関する基礎知識を有し、課題解決に積極的な方
• 複数部門・外部パートナーとの調整力およびコミュニケーション能力
• データ分析をもとに改善策を導く論理的思考力

As a Customer Support Agent, you will be responsible for promptly and courteously addressing inquiries from customers to contribute to overall customer satisfaction. You will primarily provide support via email and phone.

Key Responsibilities:

• Responding to customer inquiries via email and phone
• Identifying and resolving issues promptly
• Providing information about our products (eBay site and features) and services, policies
• Troubleshooting all products related to the eBay platform and clearly offer solutions or recommendations
• Handling complaints and escalations to/from related teams
• Providing up-selling, cross-selling and account retention services as directed or needed
• Collecting customer feedbacks to enhance our services
• Proposing improvements to support processes
• Building and sustaining a strong and trustworthy relationship with our customers.
• Collaborating with other departments (technical support, business operations team, marketing, etc.)
• Perform related duties as assigned

Qualifications:

• Professional Experience: +3 years of experience in the customer service field
• Communication Skills: Self-driven with proactive communication skills. An excellent communicator with the ability to build and maintain strong working relationships and an excellent team player.
• Technical Knowledge: Proficiency with Microsoft Office tools and online communication tools such as Slack and Zoom.
• Adaptability: Comfortable in a dynamic, fast-paced environment.
• Cultural Fit: Passion for eBay's unique start-up culture and a drive to effect change.
• Work environment: WFH/Hybrid experience is an advantage
• Educational background: Bachelors/Degree or equivalent experience
• Language Proficiency: Fluent in Japanese, business level in English, additional languages are a plus.

As a Customer Support Agent, you will be responsible for promptly and courteously addressing inquiries from customers to contribute to overall customer satisfaction. You will primarily provide support via email and phone.

Key Responsibilities:

• Responding to customer inquiries via email and phone
• Identifying and resolving issues promptly
• Providing information about our products (eBay site and features) and services, policies
• Troubleshooting all products related to the eBay platform and clearly offer solutions or recommendations
• Handling complaints and escalations to/from related teams
• Providing up-selling, cross-selling and account retention services as directed or needed
• Collecting customer feedbacks to enhance our services
• Proposing improvements to support processes
• Building and sustaining a strong and trustworthy relationship with our customers.
• Collaborating with other departments (technical support, business operations team, marketing, etc.)
• Perform related duties as assigned

Qualifications:

• Professional Experience: +3 years of experience in the customer service field
• Communication Skills: Self-driven with proactive communication skills. An excellent communicator with the ability to build and maintain strong working relationships and an excellent team player.
• Technical Knowledge: Proficiency with Microsoft Office tools and online communication tools such as Slack and Zoom.
• Adaptability: Comfortable in a dynamic, fast-paced environment.
• Cultural Fit: Passion for eBay's unique start-up culture and a drive to effect change.
• Work environment: WFH/Hybrid experience is an advantage
• Educational background: Bachelors/Degree or equivalent experience
• Language Proficiency: Fluent in Japanese, business level in English, additional languages are a plus.

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B to Cのマーケティング施策を推進しつつも、外部取引先企業様との交渉や契約締結の業務もあるため、新規でのB to Bビジネス開発の経験が求められます。

【　必須経験＆スキル　】
★優先★対企業向けの営業業務や交渉業務、または、ビジネス開発やコンサルの経験

・ＥＣ，小売でのマーケティング実務経験
・ネイティブレベルの日本語力
・Microsoft OfficeのWord、Excel、Power Pointの基本的なスキル

【　優遇／歓迎スキル　】
・企業間の提携、アライアンス営業、または、予算、資金調達の経験
・EC事業会社または決済サービス提供会社での業務経験
・B to Cのマーケティング関連の業務経験2年以上
・B to Bの営業等の業務経験2年以上
・社内/社外を横断する新規契約の締結・既存契約の更新等の業務
・支払の発生する案件の進行、実務経験
・10代～30代の女性の消費傾向・動向に関心が高い方
・オンラインでのお買い物が好きな方
・ポジティブに思考し、柔軟に行動できる方
・相手にとって分かりやすいコミュニケーションを心掛けている方

※ご応募いただく際のお願いとご注意：

• 日本語の履歴書と職務経歴書をPDFで登録の上ご応募ください。
• 最低週3日の出社が必要となります。フルリモートオプションはありませんのでご留意ください。
• 選考対象は日本国内在住の方のみとさせていただいております。
• 外国籍の場合、就労資格を既にお持ちの方に限らせていただいております。就労資格を確認させていただきます。
• 待遇は個人の経験に基づいてカスタムで決定させていただきます。

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.