דרושים מהנדס תוכנה בכיר ב-Couchbase ב-India, Bengaluru

Job description

Build cutting edge products that are at the intersection of AI, Databases and Data Processing. Discuss and debate with your peers as you help figure out product requirements and the architectural approach to getting things built, tested & supported. Design, implement, test, troubleshoot & support needle-mover capabilities across server, mobile, sdks, cloud and AI with simplicity, elegance and economy. Think quality; think leverage. Develop high-quality software and use unit, component, and end-to-end automation tests so we know we have high-quality software

· Should have completed Education: BE/ B-Tech / M-Tech with strong Computer Science Fundamentals.
· 2+ years of Experience in working with languages like Go, Java, Python or C/C++.
· You think distributed systems problems, AI Models, and data structures are cool
· You’re a self-motivated, independent, and high-performance individual.
· You learn quickly and you enjoy worthy challenges
· You’re a good communicator and an excellent team player
· You like working in organisations that strive to have a good balance between doing it right and moving quickly

This role requires a hybrid work arrangement, with an expectation to be in the office (Bangalore) three days per week.

Responsibilities

• Troubleshoot and solve customer issues on their deployments (on-prem and cloud).
• Engage with customers via multiple channels (ticketing system and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product
• Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
• Become a product expert for customers and stay up-to-date on new features in Couchbase.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.
• Train as a highly knowledgeable specialist in one or more Couchbase component area(s).
• Act as a Single point of contact for one of the Strategic Customers.

Requirements

• This role requires the Support Engineer to work in split shifts, either Sat-Wed or Wed-Sun, depending on the requirements.
• Degree in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
• 3-6 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.)
• Strong Unix/Linux administration skills
• Familiarity with NoSQL databases
• Experience in troubleshooting distributed high-performance systems
• Experience using Kubernetes and Docker is a plus
• Excellent analytical skills, passion for pinning down technical issues, and solving problems

As a Software Engineer , you will design and develop features and enhancements to the core database platform. You will work on technically challenging problems on a regular basis and will contribute to the cutting edge technologies needed by a modern, distributed, No-SQL database. In this job, you will also contribute to the modern day cloud database and solve problems related to

• Contribute to the core database platform with features, enhancements and customer facing initiatives.
• Deliver the tasks end to end, starting from requirements gathering to handover to QA, Support and Field teams.
• Work closely with the customer support team to help with customer success.
• Actively contribute to fixing bugs, implementing improvements and providing workarounds to the customer issues.
• Take full ownership of the tasks while ensuring the timely delivery.
• Be a good team player and work together with team members to successfully deliver on the tasks.
• Write best quality code adhering to open source coding standards.

• 3+ years of experience in backend development.
• Strong understanding of multithreading and concurrent programming.
• Good fundamental knowledge of OS, Networks and system programming.
• Ability to work on critical customer cases, and quickly fix customer issues.
• A strong grasp over one of the backend programming languages is required - languages like C/C++, Python, Java, Golang.
• Inclination to the field of database internals, database platform and cloud platform.
• Working knowledge of AI/ML concepts and technologies.
• Passionate and a high performance individual, who is eager to learn and contribute.

• Bachelor’s degree in Computer Science and Engineering

As a Software Engineer , you will design and develop features and enhancements to the core database platform. You will work on technically challenging problems on a regular basis and will contribute to the cutting edge technologies needed by a modern, distributed, No-SQL database. In this job, you will also contribute to the modern day cloud database and solve problems related to

• Contribute to the core database platform with features, enhancements and customer facing initiatives.
• Deliver the tasks end to end, starting from requirements gathering to handover to QA, Support and Field teams.
• Work closely with the customer support team to help with customer success.
• Actively contribute to fixing bugs, implementing improvements and providing workarounds to the customer issues.
• Take full ownership of the tasks while ensuring the timely delivery.
• Be a good team player and work together with team members to successfully deliver on the tasks.
• Write best quality code adhering to open source coding standards.

• 3+ years of experience in backend development.
• Strong understanding of multithreading and concurrent programming.
• Good fundamental knowledge of OS, Networks and system programming.
• Ability to work on critical customer cases, and quickly fix customer issues.
• A strong grasp over one of the backend programming languages is required - languages like C/C++, Python, Java, Golang.
• Inclination to the field of database internals, database platform and cloud platform.
• Working knowledge of AI/ML concepts and technologies.
• Passionate and a high performance individual, who is eager to learn and contribute.

• Bachelor’s degree in Computer Science and Engineering

Responsibilities

• Troubleshoot and solve customer issues on their deployments (on-prem and cloud).
• Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product
• Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
• Become a product expert for customers and stay up-to-date on new features in Couchbase.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.
• Train other team members as a highly knowledgeable specialist in one or more Couchbase component area(s).
• Act as a Single point of contact for the Strategic Customers.

Requirements

• This role requires the Support Engineer to work in split shifts, either Saturday to Wednesday or Wednesday to Sunday, depending on the requirements.
• BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
• 6-10 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.)
• Strong Unix/Linux administration skills
• Familiarity with NoSQL databases
• Experience in troubleshooting distributed high-performance systems
• Experience using Kubernetes and Docker is a plus
• Excellent analytical skills, passion for pinning down technical issues, and solving problems

• Highly-skilled in automation and test framework building and implementation
• Proficiency in coding - Python, C/C++, Java, or Golang
• 2+ years of experience as SDET
• In-depth knowledge of tools automation and optimization
• Demonstrated knowledge of testing one or more of the following: server performance, API interfaces, databases, file systems, operating systems, network performance and storage
• Experience with working on large scale enterprise distributed systems or relational/NoSQL databases
• Experience setting up and configuring test environments along with infrastructure as a service including Windows and Linux operating systems, networking and proxies, and client-server tests
• Experience capturing network traces and basic analysis
• Excellent written and oral communication skills, analytical skills, fanatical attention to detail, and curiosity
• Demonstrated competence and self-motivation in analyzing problems
• Ability to work in a fast-paced environment and to be an outstanding team player
• Experience with cloud platforms (AWS, GCP, Azure) and managing Kubernetes clusters on these platforms is an added advantage
• Knowledge of CI/CD tools and practices (e.g., Jenkins, GitLab CI, Argo CD)

The Role

We’re looking for a technology savvy individual contributor who wants to work in an exciting, fast-paced environment to continue scaling our engagement with technology partners. The ideal candidate will have a solid understanding of the AI technology landscape and emerging trends in building AI-enabled applications, with the ability to operate both tactically and strategically. This role requires a proactive individual with strong relationship-building skills, a strategic mindset, and a deep understanding of our industry and partner ecosystem.

Responsibilities

• Identify and establish strategic technology partnerships that align with our product vision and business objectives.
• Evaluate potential partners, define joint value proposition, and formalize partnerships.
• Develop and maintain strong, long-term relationships with key stakeholders to ensure mutual success.
• Collaborate with partners to develop engagement plans that cover mutual goals, strategies, and metrics for success. Monitor progress and adjust plans as necessary.
• Work with partners to identify opportunities for joint solution development that leverages both parties' strengths and addresses market needs.
• Oversee the co-development of technology platform integrations and demos, ensuring alignment on product features, timelines, and resource allocation.
• Develop and implement go-to-market strategies for joint solutions, including messaging, positioning, and promotional activities.
• Work with the marketing team to co-author blogs, articles, and whitepapers that highlight joint solutions and partnership successes.
• Develop and execute co-marketing activities with partners, including joint webinars and events
• Ensure consistent and effective communication of joint content across all relevant channels, leveraging both partners' networks for maximum reach.
• Stay informed about industry trends, competitive landscape, and market dynamics. Share relevant insights with partners and internal teams to drive strategic decision-making.

Qualifications

• 2-6 years of experience in sales engineering or technical pre-sales within the AI technology ecosystem.
• Proven track record of building and successfully collaborating with ecosystem partners
• Knowledge of the AI and GenAI technology stack, vendor landscape, and open source frameworks
• Understanding of cloud service providers and their AI technology services: AWS, Google Cloud, Microsoft Azure is a plus
• Understanding of NoSQL or relational database space ideal
• Self-starter with the energy and focus to move with pace and urgency
• Excellent communication, strategic thinking, and commercial skills
• BA/BS degree or commensurate experience required