דרושים Svp Privacy Responsible Information Management Compliance Sr Officer ב-Citi Group ב-Philippines, Taguig

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you are expected to:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure

• At least 2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team asOfficer, HR Background Screening Coordinator - Hybrid based in Manila, Philippines.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

Responsibilities:

The Background Screening Coordinator will fully support the initiatives required to ensure compliance to the Global Background Screening Program, and perform required task such as but not limited to:

• Perform End-to-End Background Screening Activities
• Adherence and Compliance to the Global Background Screening Program.
• Provide operations support to your immediate supervisor, manager, and members of the Senior Leadership Teams within your workgroup.
• Review, Process, Transact, Maintain and Update assigned Background Screening candidate cases.
• Work directly with candidates and employees that are subject of the background screening.
• Successfully and correctly, complete individualized assessments of Background Screening information to provide an appropriate final adjudication recommendation on assigned cases.
• Comply to the Company’s Policies, Rules, and Regulation.
• Proactively participate in projects and stretch assignments if needed.
• Regularly attend meetings, forums, discussions, training sessions, and other similar activities whenever asked and actively participate in them.

Qualifications:

• Previous relevant experience surrounding work in HR or Talent Acquisition Shared Services (especially Background Screening) is preferred but not required.
• Proficient in Microsoft Office applications (Excel, Power point, Word)
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proven ability to adhere to the strictest rules of confidentiality, compliance, and risk mitigation.
• Can exemplify integrity and accountability.
• Customer service oriented, willing to assist client inquiries.
• Comfortable to work in both Individual and Group setting.

Bachelor’s degree/University degree or equivalent experience

Additional Job Description:

This role will support APAC Hours (Morning Shift)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Take the next step in your career, apply for this role at Citi today

This role will support APAC Hours (Morning Shift)

Time Type:

Time Type:

We’re currently looking for a high caliber professional to join our team as Officer - HR Recruiting Coordinator (APAC) Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you are expected to:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Job Purpose

Exposure to Financial Accounting processes, Accounting Engine and Accounting Concepts, Regulatory reporting will be preferred.

Job Background

What we offer :
• Be a part of Business Analysis team that drives many initiatives for the Digital Automation Platform.
• Participate in discussions/brainstorming sessions and define ideas and strategies for the business cases.
• Gain exposure to Digitalization of Finance in a banking organization and rich experience in Financial Processes Automation using best-of-class automation tool.

Responsibilities

• Assist with Business Analysis by driving and implementing strategic solutions in an increasingly regulated yet extremely disruptive environment.
Implement a high standard Change Management framework.
Develop change management approach to facilitate adoption and sustainable results.
Change metrics governance (definition, measurement and quality control)
• Coordinate with stakeholders and work with users to identify requirements and be responsible for Business Requirement Documents (BRD’s), using use cases, workflow, screen mock-ups, and spreadsheet models.
• Writing the Change Requirements and becoming a go-to person on Financial Close, Accounting, treasury and reporting functions. Experience with Finance regulatory reporting, and preferred experience in process automation in the Financial Accounting or Regulatory reporting space.
• Analyze current business and system processes for potential areas of improvement.
• Coordinate with business and technology partners throughout the SDLC lifecycle.
• Oversee and write test scenarios and drive UAT planning and implementation.
• Coordinate and provide analysis and interpretation of UAT results.
• Communicate and interact with multiple teams for understanding the requirements, troubleshoot an incident and provide resolution.
• Partner with technology resources to design and implement technology solutions, including documenting business and functional requirements, testing and implementation plans.

Must Have Skills

6 years' experience with hands-on business analysis experience in Finance or Risk domain. Other industry experience will not be considered.
2+ years' experience with strong knowledge of change management process preferably in the Financial Accounting, General Ledger and Financial/Regulatory Reporting processes space.
Experience of Robotic Process Automation analysis & implementation will be preferred. Exposure to KNIME will be preferred.
Ability to multi-task and manage multiple simultaneous projects and meet defined deadlines.
Creativity and independent thinking.
Consistently demonstrates clear and concise written and verbal communication
Collaborative work style; effectively interacts with partners across organizational boundaries/hierarchies.
Proficient in MS PowerPoint and MS Excel.
Good Exposure to Excel macros and EUC will be preferred.

Education:
• Bachelor’s degree/University degree or equivalent experience
•Business Analysis certification from leading associations preferred.

Time Type:

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. AtCiti, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi’sorganization oversees risk-taking activities and assesses risks and issues independently of the front line units. We establish and maintain the enterprise risk management framework that ensures the ability to consistently identify, measure, monitor, control and report material aggregate risks.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as
Senior Vice President, Technology Risk and Compliance Group Manager – Hybrid(Internal Job Title: Cyber Tech/LOD Group Manager C14) based in Taguig City, Manila.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

Responsibilities:

• Managerial responsibility of a team including management of people, budget and planning, to include performance evaluations, compensation, hiring, disciplinary actions, terminations and budget approval.
• Accountable for internal projects on threat issues that support a variety of participants and stakeholders measuring the effectiveness and comprehensiveness of Citi’s first line defenses.
• Establishes and oversees the application of compliance and technology policies and procedures, technology and tools, and governance processes to provide credible challenge for minimizing losses from technology risks.
• Independently assesses technology risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Leads independent assurance activities to assess areas of concern including substantive and controls testing.
• Monitors, evaluates, and challenges Key Risks and associated Key Risk Indicators triggers and thresholds. Also lead discussions with Key Indicator owners on breaches and action steps to correct breaches.
• Serves as the substantive analytical authority for potential risks associated with program/project delivery on a technical and detailed level.
• Leads various second line of defense technology assessments including risk assessments, control assessments, maturity assessments etc.
• Assesses technology risks associated with new initiatives and programs being proposed for implementation.
• Leads challenges to the design, adequacy and strength of the control environment associated to technology and cyber and recommends actions to ensure the operational risk profile is in line with the technology risk appetite.
• Manages the execution of ad-hoc activities for the TCCORO organization, including but not limited to: researching and producing materials for presentations of deep dives into selected topics, coordinating deliverables related to audits and examinations, and maintaining associated data for executive reporting.
• Appropriately assesses risk when business decisions are made, demonstrating knowledge for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, and applying sound ethical judgment.

As a successful candidate, you’d ideally have the following skills and exposure:

• Minimum of 15+ years relevant experience and experience managing a team of professionals
• Experience in assessing, reviewing or auditing IT governance, IT risk management, IT general controls and application controls, including cloud controls, covering relevant technology regulations.
• Experience in managing risk with respect to cloud technology services, including knowledge of industry standard cloud computing frameworks (i.e., Cloud Security Alliance’s CCM).
• Subject matter expert in one or more industry standard risk management frameworks (including COBIT, ISO27001, TOGAF and CRI for example), and an in-depth understanding of technology and cyber risk mitigation strategies.
• Deep knowledge of products within the technology infrastructure and cloud services coverage area, including a technical understanding of current and emerging trends as well as the ability to apply in-depth understanding of the business impacts of technical contributions.
• Experience in technology risk assessments, metrics, enterprise technology services, risks, and controls within globally complex, dispersed, and diverse organizations.
• In-depth knowledge of technology risks and controls across various information system architecture and engineering domains including asset and inventory management, configuration management, technical architecture, availability and capacity management, incident management; preferred expertise in cloud architecture.
• Excellent written and verbal communication skills.
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
• Ability to effectively communicate complex topics to a broad audience.
• Strong analytical skills, including the ability to filter, prioritize and validate potentially complex material from multiple sources.
• Proven ability to deal with complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting needs.

Education:

• Bachelor’s/University degree, Master’s degree preferred
• Relevant certifications (in CISM, CRISC, CISSP, CISA, or PMP) a plus

Time Type:

We offer a competitive salary package of 30-40K and other great benefits including:
• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Retirement Plan
• Transportation Allowance
• Rice Allowance
• Medical and Dental Allowance
• Shift Differential
• Staff Loan
• Tuition Fee Reimbursement
• Bereavement Assistance
• Total of 35 leaves credits in a year

• Be part of our fast-growing teams of Customer Solutions Officers
• Internal movement career opportunities within Citi

REQUIREMENTS:
• Applications are open to bachelor's degree holder, College undergraduate or high school/senior high school graduate with a minimum of 12 months of BPO international voice account experience
• Above average English communication skills and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig
• Applicants should be Filipino citizens or hold relevant residence status

Time Type: