דרושים Collections Specialist - C04 Metepec ב-Citi Group ב-מקסיקו

Responsibilities:

• Client Account Management
• Review CG customer needs and asset allocation, pro-actively engage with the customer to validate the understanding of the needs.
• Advise CG customers to enrich the relationships by mobilizing additional funds and sell other fee based products/services based on the current and future customer needs.
• Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration
• Ensure coverage of all relationships through customer engagements, risk profiling and
• financial planning.
• Organize CG customer events to enhance customer bonding.
• Acquire new CitiGold customers through converting referral leads.
• Compliance, Risk & Controls
• Ensure that KYC/AML and other compliance norms are strictly adhered to.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Ability to manage relationships both internal and external; Ability to prioritize
• Mandatory certifications as required for selling financial products

Education:

• Bachelor's/University degree or equivalent experience

Certificación AMIB Figura 3 (Deseable)

Time Type:

Responsibilities:

• Development & Implementation:
  • Design, develop, and implement scalable and maintainable full-stack applications using a variety of technologies (JavaScript, ReactJS, NodeJS, MongoDB or other NoSQL databases, Python, etc.).
  • Collaborate with the Engineering Lead Analyst and other team members to translate business requirements into technical specifications and deliver high-quality solutions.
  • Implement and adhere to rigorous quality standards throughout the software development lifecycle, from initial concept to final implementation.
  • Write clean, well-documented, and efficient code, adhering to industry best practices.

• Collaboration & Communication:
  • Participate actively in agile development processes, including daily stand-ups, sprint planning, and retrospectives.
  • Communicate effectively with team members and stakeholders, providing regular updates on progress and addressing any technical challenges.
  • Contribute to a positive and collaborative team environment by sharing knowledge and supporting colleagues.

• Continuous Learning & Improvement:
  • Stay abreast of emerging technologies and industry best practices, particularly in areas such as automation, AI, and cloud computing.
  • Proactively identify opportunities for improvement within existing systems and processes.
  • Demonstrate a commitment to continuous learning and professional development.

Qualifications:

• Technical Skills:
  • 5+ years of proven experience as a Full Stack Developer.
  • Strong proficiency in JavaScript, including experience with ReactJS and NodeJS.
  • Experience with NoSQL databases, such as MongoDB.
  • Solid understanding of RESTful APIs and microservices architecture.
  • Familiarity with cloud native environments (Google Cloud, AWS) and API Gateway technologies is a plus.
  • Experience with CI/CD pipelines and DevOps practices is highly desirable.
  • Experience with Python and relevant libraries.
  • Knowledge of version control systems like Git.
  • Familiarity with agile development methodologies.

• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to manage multiple tasks and prioritize effectively.
  • Passion for technology and a desire to learn and grow.

Education:

• Bachelor’s degree/University degree or equivalent experience

Time Type:

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.Responsibilities:

• Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors. Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies. Works under general supervision and established procedures. May support a range of products services. Applies detailed knowledge of a wide range of specialized administrative technical skills; and most of the impact is related to the accuracy of tasks performed. Understands how duties relate integrate with others in the team unit.

• Increase the Recovery of the past due portfolio of the different collection portfolios

• Comply with the goals and parameters of the established operational process

• Ensure compliance with quality objectives and compliance with institutional policies

• Provide the telephone collection service to the client

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• work under pressure Decision making Problem solving Negotiation
• client needs or organizational issues while remaining focused, frustration tolerance
• 1 year experience

Education:

• High School diploma or equivalent

Se atienden llamadas de manera continua de TDC con moras desde 1 día hasta máximo de 90 días de atraso.

Escucha activa.

Análisis y validación de información.

Time Type:

The Doc Support Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.Responsibilities:

• Individuals in this job family are involved in providing day-to-day operational support to an aligned business
• Activities include implementation support, administrative and operations coordination for the various products, programs and services offered by the business.
• Serve as liaisons between operations staff, product managers, relationship managers, portfolio managers, custodians, and clients.
• Supports activities dealing with record/documentation maintenance, storage & retrieval, account opening, imaging and administering/maintaining client accounts.
• Follows established procedures to complete complex assignments under limited supervision.
• Assists in resolving problems that require minimal investigation or research.
• May have direct interaction with Senior managers, to disseminate or explain information. .
• Trains new hires within work unit.
• Duties include Workflow Management and interaction with other departments, as well as basic analysis and research.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years relevant experience
• Demonstrates technical/administrative expertise.
• Understands how duties relate with others in the team/unit and how the unit Integrates with others in accomplishing the work of the function

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA VACANTE REQUERIMOS:

• Bachillerato Concluido, Licenciatura trunca o en proceso en área contable o administrativa.
• Experiencia en ramo operativo, contable, administrativo, financiero.
• Habilidades de redacción / Conocimientos contables deseables /gran capacidad de análisis.
• Excel intermedio, manejo de bases de datos y fórmulas, tablas dinámicas, cruces de información
• Trabajo en equipo.
• Buena comunicación oral y escrita
• Trabajo bajo presión.
• Comunicación efectiva.
• Tolerancia al cambio y a la frustración.
• Analítico
• Responsable y comprometido.

EL OBJETIVO DE LA POSICIÓN ES:

• Monitoreo eficaz de las operaciones que ejecuta el equipo operativo para detectar oportunamente fallas o riesgos en los procesos de nuestra subdirección.
• Realizar monitoreo de controles y/o ejecución de procesos Contables.
• Ejecutar controles que monitorean el correcto procesamiento de operaciones mayores a $250,000 de nuestro segmento operativo
• Ejecutar controles que monitorean la correcta consulta de los sistemas del banco.
• Validar a través de cruce de bases de datos que las consultas que realizan los operadores del área en los distintos sistemas del banco, sea acorde a los procesos asignados.
• Administración de evidencias que se generan por la ejecución de controles operativos y que se comparten con Testing
• Recabar evidencias de los procesos de controles para el Testing
• Seguimiento de partidas en cuentas contables de alto riesgo para la Dirección de Soporte Operativo y Operación Cheques

LA MODALIDAD Y HORARIO DE LA POSICIÓN ES:

• EDIFICIO REVOLUCIÓN 1267
• RESIDENTE
• De LUNES a VIERNES
• De 9 a 18 h

Time Type:

Responsibilities:

• Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals.
• Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery of value added products and services. This includes efficient allocation of resources, goal setting, forecasting and flexibility to manage changes.
• Builds effective and strong teams committed to delivering world class customer care and achieving organizational goals.
• Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management. Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand customer and business needs. Create and foster a trusting and engaging work environment.
• Ensure a culture of accountability, integrity and respect.
• Identify and analyze escalated problems and provide guidance to team members for resolution.
• Negotiate solutions and acts as a liaison with internal and external customers when necessary.
• Monitor research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations.
• Performs other job related duties as assigned.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Strong communication skills. Solid PC Skills. Ability to make sound business decisions. Strong performance management abilities. Solid leadership skills and ability to direct and motivate staff with integrity and ethics. Interpersonal skills and ability

Education:

• Bachelors degree

Gestión de un equipo de trabajo para la recuperación de cartera de cobranza vencida de Tarjetas de Crédito y apoyo a Retail.

Time Type:

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA VACANTE REQUERIMOS:

• Bachillerato concluido
• Habilidad en captura de datos
• Manejo EXCEL
• Habilidad en el manejo del teclado numérico para captura
• Observador
• Analítico
• Proactivo
• Acostumbrado al trabajo en equipo
• Comunicación efectiva
• Manejo de estrés

EL OBJETIVO DE LA POSICIÓN ES:

• Revisión de documentos físicos que se entregan por parte de franquicia.
• Resguardo en cajas de los documentos
• Resguardar física y electrónicamente el documento del cliente
• Se realiza esfuerzo físico (movimiento y traslado de archivo físico)
• Generación de Etiquetas
• Recepción de Expedientes
• Validación de Expedientes
• Medición por estándar
• Logro de meta por día.

LA MODALIDAD Y HORARIO DE LA POSICIÓN ES:

• Edificio Moras
• SITIO
• Turno Vespertino
• Lunes a viernes
• 15 pm a 23 pm

Time Type:

Responsibilities:

• Calls on clients to deepen relationships and proactively owning, responding to and anticipating any future needs, roadblocks or risks, leveraging internal resources to assist where necessary
• Responsible for resolving issues with clients’ portfolios to enhance complete satisfaction
• Working closely with senior RMs, product specialists and subject matter experts across the bank to structure customized solutions that meet clients’ unique needs
• Working closely with senior RMs to leverage the expertise and capabilities of other Citi businesses to better achieve mutual business goals together
• Identifies cross-sell opportunities to deepen and increase share of wallet
• Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
• Identifying and pursuing new clients aligned with CITI COMMERCIAL BANK (CCB)’s value proposition.
• Staying connected with influencers, industry associations, thought leaders and senior business contacts to expand industry knowledge and deepen CITI COMMERCIAL BANK (CCB)’s relationship with these partners
• Ensuring deals are structured to balance risk and reward, so teams’ incentives align with acting in the clients’ interests
• Actively protects Citi’s assets and reputation by being the first line of defense from credit risk management perspective
• Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Good understanding and knowledge of commercial banking products and process
• Demonstrates intermediate knowledge of credit skills and Early Warning Detection
• Demonstrates intermediate understanding of accounting principles, financial modeling and financial statement analysis
• Ability to work effectively in team setting
• Proven leadership ability with excellent interpersonal skills
• Communicates views with clarity and confidence
• Maintains contact with key stakeholders to proactively seek input as appropriate
• Detail oriented with demonstrated organizational skills
• Self-motivated
• Passion for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients’ needs.
• Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
• Positive mindset with “can-do” attitude, willingness to go extra miles for providing sound advice and effective services to clients
• Able to anticipate client requests/needs and resolves queries in a timely manner, leveraging internal resources
• Must have a sharp business development focus and demonstrative innovative approaches
• Demonstrates professionalism by being reliable, actively contributing in meetings, asking questions and challenging ideas

Education:

• Bachelor’s/University degree or equivalent experience

Time Type: