דרושים Nte Cajero Apodaca Centro ב-Citi Group ב-Mexico, Mexico City

Responsibilities:

• Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
• Ensures BAU policies and procedures meet regulatory and business obligations
• Utilizes MIS to monitor exceptions; and where necessary perform root cause analysis
• Act as a point of contact for issue escalation and regulatory exams and audits
• Tests confirmations and prospectus delivery processes and controls
• Works with technology teams to develop automated solutions for processing and monitoring
• Identifies issues, oversee remediation efforts and escalate fails to Middle Office, Compliance, Technology
• Acts as a subject matter experts and perform business analyses development of related control frameworks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years related experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience in collecting, and documenting business and technology processes
• Excellent oral and written communication skills and ability to facilitate discussions
• Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
• Ability to create and deliver presentations to senior levels of management and/or stakeholders
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Willingness to ask questions, challenge the status quo and seek out answers
• Ability to work independently, prioritize, and take ownership of various analyses or reviews
• Excellent analytical and problem solving skills

Education:

• Bachelor’s/University degree or equivalent experience

HOP to HOP Eligible

Anticipated Posting Close Date:

Responsibilities:

• Assist Citi clients in opening new accounts, managing current accounts and resolving complex customer service issues
• Provide a range of coverage for branch by assisting with processing transactions at teller window or on mobile platform
• Educate clients on products and services, and identify banking solutions that may cater to their financial goals
• Build rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Manage supervisory responsibilities in managers absence, as needed
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year relevant experience
• Experience working in branch services
• Working knowledge of Office Package Management and WEB tools
• Financial product sales experience
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

The Intern is an entry level position at Citi where the student will receive a foundation of knowledge and training required to contribute as a valuable resource in Citi. Interns are administrative and use this position as a start to their career. Assignments focus on attaining core competencies in any of the four core functions at Citi: Global Functions, Institutional Clients Group, Global Consumer Banking, Enterprise O&TResponsibilities:

• Performs most basic, routine tasks/assignments
• Works under direct supervision with detailed procedures
• May service a very limited number of products/services
• Applies knowledge of routine work area procedures
• Completes standardized activities
• Exchanges basic information with other co-workers
• Resolves task related problems in straightforward situations
• Selects from a limited number of clearly defined options
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• GPA of 3.3 or above
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Cooperation and focus in achieving group and client objectives
• Innovative and creative in solving problems
• Quick thinking and detail oriented

Education:

• Graduating with a Bachelor’s/University degree or equivalent experience or master degree the following year

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

Key Responsibilities:

• Lead the design and implementation of the RCSA across multiple global businesses, including development and maintenance of standardised risk and control profiles to provide a comprehensive assessment of operational and compliance risks, tailored to specific asset classes where relevant.
• Accountable for engaging senior management in each global business to agree and refine applicability of standardised global risk and control profiles to their business, and for recommending changes to standardised risk and control profiles considering changes in the business operating environment including emerging risks.
• Establish and champion control expectations within core Markets sales and trading processes aligned to businesses own objectives and standards defined by 1LoD risk and control teams.
• Ensure that control expectations within core Markets sales and trading processes adhere to robust review and challenge by second and third lines of defence, and peer benchmarks.
• Provide subject matter expertise in all aspects of RCSA Program execution to Markets business senior management and stakeholders, including collaboration across the wider RCSA and Controls Monitoring, and Product Governance Teams.
• Lead responses to required and ad-hoc reviews and regulatory / supervisory examinations of accountable areas within the RCSA Program across all Markets businesses.

Development Value:

• Further augment detailed understanding of the businesses supported, products and processes and how they operate within a large organization, which spans across multiple countries
• Gain in-depth knowledge of the control framework, governance processes and tools
• Develop a global network of contacts within the business, Markets Controls, Operational Risk Management, Compliance, Internal Audit and other functions
• Develop advanced prioritization skills as the job entails dealing with multiple conflicting priorities in a time pressure environment
• Exposure to major projects at Citi to leverage and grow risk management and project management skills
• Successful candidates will have the opportunity for future career progression within Markets

Requirements:

• Extensive proven experience in risk and control analysis, evaluation, and management either in a first line of defence, compliance or internal audit role in Financial Services.
• Minimum 10 years relevant experience with ability to demonstrate deep technical knowledge of Markets sales and trading processes across multiple asset classes.
• Excellent relationship-building, senior stakeholder management, problem solving and communications skills (both written and verbal)
• Proven track record of successful delivery to high quality standards with excellent attention to detail, an analytical mindset and drive for results
• Self-starter with ability to manage and prioritize effectively and resolve conflicting priorities

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Sounds like Citi has everything you need. Then apply to discover the true extent of your capabilities.

Time Type:

Responsibilities:

• Representing business leadership to coordinate and facilitate Third Party Risk Management activities
• Evaluating current market conditions and providing insight on trends/issues that may impact the business through the use of external Third Parties.
• Advising BAO on the Risk Assessment for third parties and re-accessing as required; identifying significant changes in relationship to trigger update of Risk Assessment
• Verifying third party’s compliance to required policies and controls
• Partnering with business operations, technology teams and internal functions to conduct on-site visits of third party, as required
• Maintaining and updating Citi’s Exit Strategy Plans as required; when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation activities to minimize risk to Citi
• Interacting with third parties on escalations of non-performance and contractual issues to drive resolution when appropriate
• Monitoring third party performance and SLs through Citi Performance Management Assessment (PMA) process
• Verifying Third Party contracts (e.g. Statements of Work) are properly executed and uploaded in Citi’s Contract Management System (eSourcing), working with the Enterprise Supply Chain (ESC) organization if re-negotiations are required
• Reviewing, prioritizing, assessing and acting on results of TPRM assessments/controls with support from various internal functions (e.g., IS, CoB, DPO, Export, Credit Risk, Country Risk, Financial Evaluations), in conjunction with the business and operations teams
• Facilitating remediation of issues or gaps identified as part of ongoing monitoring
• Defining risk mitigation strategies and risk exceptions based on the business’ risk appetite
• Providing thought leadership to drive supplier optimization and efficiencies based on Third Parties risk profiles, performance, and market trends
• Standardizing SLs performance monitoring measures for like services, where possible
• Liaising with the ESC Third Party Utility, as necessary, to review and respond to the results of third party risk management activities conducted centrally by the Utility
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience in, strategic sourcing/procurement, vendor management risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus
• Demonstrates knowledge of in-scope business and product areas
• Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to management. Local language requirements as applicable.
• Experience in strategic sourcing/procurement and interacting with suppliers’ management teams with the ability to exercise sound, timely and independent judgment.
• Demonstrates understanding of operational capabilities of suppliers across applicable business types

Education:

• Bachelor’s/University degree, Master’s degree preferred

Time Type:

Responsibilities:

• Assist Citi clients in opening new accounts, managing current accounts and resolving complex customer service issues
• Provide a range of coverage for branch by assisting with processing transactions at teller window or on mobile platform
• Educate clients on products and services, and identify banking solutions that may cater to their financial goals
• Build rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Manage supervisory responsibilities in managers absence, as needed
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year relevant experience
• Experience working in branch services
• Working knowledge of Office Package Management and WEB tools
• Financial product sales experience
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: