דרושים Collections Specialist - C03 Monterrey ב-Citi Group ב-Mexico, Mexico City

Responsibilities:

• Manage a team of professional to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Lead strategic program roadmap, program/product launch, and marketing programs to gain maximum benefit from each product/program
• Construct and ensure successful execution of a marketing plan spanning product, brand, acquisition, customer and retention, and improving performance, brand preference, and client engagement
• Develop plans and execute functional strategies for a country, group of countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within region or business
• Manage day-to-day product marketing for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Participate in development of client valued propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Direct and oversee program life cycle including market demands, technology trends, and the competitive field as well as develop and communicate a business plan to approach the marketplace
• Define and launch new products, features, and capabilities including defining the product/feature and go-to-market strategy, and participate in technology development and market launch activities
• Manage external partners and/or vendor relationships, engage in negotiations, manage ongoing relationships, and prepare agreements
• Create and deploy profitable marketing strategies, lead conceptualization and implementation of key growth initiatives, and maintain current market intelligence on the overall industry verticals and competitors
• Assist in building new relationships in supported verticals using available tools such as industry publications, direct mail, internet presence, trade shows, calls, and strategic alliances
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience
• Degree in Business Administration, Finance, Marketing, specialized analytics, or related discipline
• Experience with banking and investment products
• Working knowledge of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles
• In-depth knowledge of industry and competitor products/services
• Working knowledge of industry practices and standards
• Working knowledge of strategic direction of the function within the business as well as a solid conceptual/practical grounding in function and/or area of expertise
• Ability to develop strategy, gather resources, and inspire a diverse set of individuals
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Time Type:

Responsibilities:

• Independently supports the implementation of database marketing programs. Leads small projects from implementation to completion.
• Identifies project objectives according to business specifications.
• Develops and monitors project task plans and timelines to manage execution steps of programs.
• Partners with the business to develop segmentation execution reports.
• Uses discretionary judgment when providing process change recommendations to management and other team members.
• Collaborates with peers and business partners in: selection strategy development, operating procedures development, audit and business reporting, change management and issue resolution.
• Uses business and technical knowledge to ensure that process flow improvements and strategies comply with business requirements and security guidelines.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Intermediate Expertisein SAS or SQL

Time Type:

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.Responsibilities:

• Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors. Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies. Works under general supervision and established procedures. May support a range of products services. Applies detailed knowledge of a wide range of specialized administrative technical skills; and most of the impact is related to the accuracy of tasks performed. Understands how duties relate integrate with others in the team unit.

• Increase the Recovery of the past due portfolio of the different collection portfolios

• Comply with the goals and parameters of the established operational process

• Ensure compliance with quality objectives and compliance with institutional policies

• Provide the telephone collection service to the client

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• work under pressure Decision making Problem solving Negotiation
• client needs or organizational issues while remaining focused, frustration tolerance
• 1 year experience

Education:

• High School diploma or equivalent

Time Type:

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones

• Realizar análisis de datos del cliente y con base en procedimientos operativos realizar aperturas de cuentas y realizar mantenimiento de las cuentas con alta calidad y precisión.
• Realizar informes operativos producto de las apertura y mantenimiento de cuentas con calidad.
• Generación de evidencias de control derivadas de las aperturas y mantenimiento de cuentas.
• Cualquier actividad administrativa generada de aperturas y mantenimientos de cuentas.
• Realiza revisión de datos en Banca Electrónica
• Revisión de Documentos

Requisitos

• Conocimiento básico de herramientas como Outlook, Excel y Word.(Avanzado)
• Experiencia en bases de datos/ hoja de calculo
• Trabajo en equipo y bajo presión.
• Administrar de forma eficiente las actividades diarias debido que las entregas son mismo día.
• Conocimiento de Office

Zona de Trabajo Alvaro Obregon/ Presencial

Time Type:

The Intern is an entry level position at Citi where the student will receive a foundation of knowledge and training required to contribute as a valuable resource in Citi. Interns are administrative and use this position as a start to their career. Assignments focus on attaining core competencies in any of the four core functions at Citi: Global Functions, Institutional Clients Group, Global Consumer Banking, Enterprise O&TResponsibilities:

• Performs most basic, routine tasks/assignments
• Works under direct supervision with detailed procedures
• May service a very limited number of products/services
• Applies knowledge of routine work area procedures
• Completes standardized activities
• Exchanges basic information with other co-workers
• Resolves task related problems in straightforward situations
• Selects from a limited number of clearly defined options
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• GPA of 3.3 or above
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Cooperation and focus in achieving group and client objectives
• Innovative and creative in solving problems
• Quick thinking and detail oriented
• Ability to multi-task

Education:

• Graduating with a Bachelor’s/University degree or equivalent experience or master degree the following year

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Resumen de perfil de puesto:

El Asesor Previsional es un puesto responsable de asesorar de manera integral a sus clientes y prospectos y ofrecerles alternativas de acuerdo con sus necesidades, debe cumplir con los objetivos de asesoría de productos y servicios financieros dentro de su distrito o ubicación asignados en coordinación con el equipo de asesores al consumidor más amplio.

Funciones:

• Prospección y búsqueda de clientes
• Programación de citas a través de telemarketing
• Asesoría personalizada a clientes identificando sus necesidades
• Seguimiento y cierre de venta
• Abordar a clientes objetivo a través de una propuesta de valor
• Visitas a centros laborales
• Desarrollar estrategias para el alcance de metas
• Lograr o superar los objetivos del puesto y de la Empresa

Habilidades:

• Facilidad de palabra y comunicación
• Experiencia y gusto por la asesoría previsional
• Proactivo con enfoque a resultados
• Empático
• Orientación de servicio
• Tolerancia a la frustración
• Capacidad cognoscitiva
• Experiencia en la promoción de servicios financieros
• Experiencia en atención y/o asesorías
• Generación de contactos
• Redacción

Requisitos:

• Bachillerato concluido o Licenciatura concluida/trunca deseable.
• Mínimo 1 año de experiencia en promoción y venta consultiva, deseable en productos financieros.
• “Deseable Recién Egresados de Licenciatura en áreas económico/administrativas sin experiencia con interés en la promoción y asesoría de Productos Financieros en campo”

Time Type:

The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.Responsibilities:

• Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products services. Demonstrates technical administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined. Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function.
• Uses advanced negotiation skills to resolve High Risk calls.
• Coaches/trains lower level Collectors and new team members.
• Prioritizes workflow to help identify process improvements.
• Interprets procedures/ instructions by choosing among alternatives to resolve problems.
• Works under limited supervision. May support an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• previous Collections experience preferred
• work under pressure Decision making Problem solving Negotiation
• Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
• 1-3 years experience

Education:

• High School diploma or equivalent

PRINCIPALES FUNCIONES:

• Realizan llamadas de cobranza de Tarjetas de crédito, créditos de nómina y personales.
• Bucket 0, 1 y 2

REQUERIMIENTOS:

• Bachillerato concluido
• Experiencia en cobranza
• Manejo de PC
• Tolerancia a la frustración
• Manejo de Office
• Comunicación efectiva
• Trabajo bajo presión

Time Type:

Responsibilities:

• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new client through tele-caller supported outbound calling and micromarketing activities
• Regularly engage with any of the following support teams: service team, product team, credit administration team, credit policy team, acquisition teams and senior managers/team leaders
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PRINCIPALES FUNCIONES

*Atención y servicio a brokers y clientes de la División Norte, sobre crédito hipotecario

*Responsables de la relación integral con su cartera de brokers asignados, así como de la operación y formalización de los créditos hipotecarios

*Relación, comunicación y servicio con la estructura comercial de los master brokers

REQUERIMIENTOS

• Licenciaturas económico administrativo (deseable)
• Manejo de PC y paquetería office
• Deseable experiencia en puesto similar o ventas de productos financieros

Time Type: