דרושים Recruiting Coordinator ב-Citi Group ב-Malaysia, George Town

In this role the job responsibilities are, but not limited to:

• Analyze, design and redesign complex business requirements, process maps, functional specifications, and communicate clearly with development teams.

• Evaluate existing recruitment business processes and identify opportunities for improvement or efficiency based on previous workday experience (must have).

• Collaborate in simultaneous global system enhancements and new vendor incubation from inception through implementation.

• Provide actionable insights and evaluate new ideas regarding our overall recruitment technology ecosystem involving workday systemic/integration/process changes based on previous experience.

• Collaborate and utilize strategic reporting data requests (ongoing) to drive future-state dashboard development, operational decision making based on results, and best practice recommendations.

• Exposure to global metrics function and utilizing recruitment metrics to drive operational improvement and efficiencies.

• Function autonomously as a change agent for all recruitment systems initiatives

• Collaborate with Practitioners to document UAT strategy, plan and scripts utilizing knowledge of current structure and future requirements as we update and upgrade systems and recruitment procedures.

• Develops and designs standards and procedures, ensures that they are adhered to throughout the software development life cycle.

• Strives for continuous improvements and streamlining of processes.

• Ensures consistency and quality of processes across the organization.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 4-6 years of Workday HCM configuration and integrations experience or experience supporting large scale Workday implementations, globally.

• Experience with instance of Workday recruitment in a global environment, along with downstream vendor integrations to support the recruitment process (i.e., assessments, interviewing, etc.).

• Relevant & demonstratable experience/involvement with evaluation of new and existing tools within the recruitment ecosystem such as Eightfold, Video interview vendor integrations with Workday, Digital signatures, assessments, etc.

• Should be an expert in Workday HCM functional configuration with demonstrated capabilities in redesigning recruiting business processes for large scale transformations.

• Should have intermediate to advanced understanding of Workday supported integrations including file formats like XML, XSLT, JSON etc.

• Demonstrated transformationalbusiness analystskills todrive

Soft Skills

• In-depth understanding of Systems Development Life Cycle processes.

• Thorough understanding of end-to-end testing processes, Quality Center, and other testing related tools.

• Requires communication and diplomacy skills and an ability to persuade and influence.

• Ability to strategically evaluate and provide insights and opportunities based on previous experience in recruitment technology space, along with associated metrics and market valuation.

• Strong communication skills – able to communicate effectively with colleagues at all levels within the organization.

• Good organizational skills

• Influencing skills – ability to influence stakeholders and partners across the business.

• Ability to learn quickly and be a self-starter in terms of filling knowledge gaps.

• Act as an internal consultant.

• Ability to prioritize efforts in a demanding environment.

• Bachelor’s/University degree, Master’s degree preferred

Time Type:

Workflow Coordinator

Job purposeis to manage workflow for a Presentation & Graphics Services Center and take work briefs from global clients (Bankers), negotiate deadlines, estimate work requests and plan shift wise project delivery plans. Also, monitor the project delivery dashboard for your shift and ensure every client receives professional advice and exceptional service.

Client management

• Liaise with global clients (Bankers) in a professional and helpful manner, and proactively manage their expectations and project deliveries.

• Proactively engage with clients to take detailed specifications and work briefs and then ensure such instructions are recorded for global designers to use

• Act as the integral link between clients and designers. Record and summarize client instructions for designers and brief them of client requirements, if needed

• Ensure a positive experience for our clients through clear communication over email/phone/chat and efficiently addressing queries and requests

Workflow management

• Swiftly learn and effectively use our workflow tool and adapt to existing workflow procedures

• Reviews requests and determines the most efficient resource to handle it.

• Estimate all work requests practically allowing global production and design teams adequate time to process requests

• Managing work traffic and ensuring shift resources are optimally utilized to support global client business needs

• Be fully aware of global production capacity and resource availability and negotiate with clients for efficient delivery of services. Prioritize deadlines and manage workload to support urgent client requirements

• Manages job dashboard to ensure jobs are being produced as per deadlines set.

• Provide a thorough handover to the next shift including workflow status, priorities, projects at risk, and any other key updates

• Coordinate with onsite teams when required either to share projects or to understand complex project work types

Other duties:

• Act as a trainer and/or buddy for new hires

• Provide recommendations for process, client experience and workflow tool improvements. Also, add value through coordination of global initiatives designed to enhance the customer experience.

• Maintains current knowledge of all operating procedures and Citi policies.

• Assists staff with troubleshooting of technical and template-related queries and raise any operational issues that may impact our ability to support our clients

Skillsets:

• Experience working within a client services environment directly engaging with clients (a must). Experience supporting global clients (desirable)

• Ability to manage multiple projects simultaneously (a must)

• Excellent communication, empathy, and problem-solving abilities to interact efficiently with bankers and address their requirements.

• Strong time management and prioritization skills

• Experience in finding solutions

• Keen eye for detail

• Adaptability: Being flexible and adaptable in a fast-paced environment, as customer service needs may vary.

Development Value:

• Opportunity to review and improve global workflow processes.

• Exposure to a diverse group of clients at all levels of the organization

• Opportunities to become a trainer for new hires

Knowledge/Experience:

• At least 4 years of relevant experience as a Intake / Workflow Coordinator supporting global clients.

• At least 4 years of experience in a customer service environment directly engaging with clients (a must).

• At least 2 years of experience using MS Office (PowerPoint, Word, and Excel) applications.

Qualifications:

Bachelor’s degree.

Competencies:

• Strong verbal and written English communication skills. (a must – candidate should pass our English proficiency test)

• Comfortable interacting with global clients on telephone, email, and chat.

• Empathetic to client needs and solution-oriented approach to client issues.

• Able to work independently when necessary to resolve problems.

• Positive attitude, non-hierarchical, and empathic with colleagues and staff.

• Strong project coordination skills.

• Ability to work under pressure in a fast-paced environment

• Willingness to rotate across shifts to support business needs. Typical work schedule will be a 5-day work week with each shift being 9 hours (including 1 hour break). Mumbai center covers 7am to 1.30am IST, Sun through Sat.

Time Type:

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Responsibilities:

• Will be doing Interview Scheduling between candidates and the Interviewers on daily basis.
• Coordinating with candidates and Interviewers for booking the calendars.
• Partner with HR, Recruiters, and Business managers, to successfully manage recruiting initiatives
• Assist multiple geographically dispersed Recruiters and/or Recruiting Managers
• Interact with various levels of candidates, Human Resources (HR), and managers to schedule interviews and ensure a successful on-boarding experience
• Interact with internal resources and outside vendors regarding pre-employment requirements, generate internal and external offer letter, and arrange accommodations and transportation for remote candidates

Qualifications:

• 6months 2 years of relevant experience
• Experience with Human Resources policies and practices preferred
• Basic knowledge of the organization, the business, and its policies
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Consistently demonstrates clear and concise, excellent written and verbal communication
• Detail oriented
• Well proficient with Ms. Excel and PPT

Time Type:

Responsibilities:

• Will be doing Interview Scheduling between candidates and the Interviewers on daily basis.
• Coordinating with candidates and Interviewers for booking the calendars.
• Partner with Recruiters, and Business managers, to successfully manage recruiting initiatives
• Assist multiple geographically dispersed Recruiters and/or Recruiting Managers
• Interact with various levels of candidates, Human Resources (HR), and managers to schedule interviews and ensure a successful on-boarding experience

Qualifications:

• 6months 2 years of relevant experience
• Experience with Human Resources policies and practices preferred
• Basic knowledge of the organization, the business, and its policies
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Consistently demonstrates clear and concise, excellent written and verbal communication
• Detail oriented
• Well proficient with Ms. Excel and PPT

Time Type:

Job Purpose:

A Presentations & Graphics specialist with 4-5 years’ experience, who excels in crafting visually compelling designs for corporate banking, including presentations, marketing materials, and digital assets. Delivers innovative and professional visual solutions to enhance presentations and maintains a cohesive brand image. Proficient in presentation software, the specialist collaborates with teams to convey information effectively.

Job Background / Context:

Presentation Technology (Pres Tech) is a specialist group that provides services to internal clients within the Banking and various other clients within Citi.

Key Responsibilities:

Assist with the production of pitchbook materials and offers conceptual and visual solutions to enhance client materials.

Apply strong presentation design, illustration, and data visualization skills, to interpret complex ideas and present them as simplistic and compelling designs. Produce high-quality design work including:

• PowerPoint presentations in a range of formats (Citi or client templates)

• MS Excel – creation of charts and tables

• Concept and page layout designs

• Formatting Word documents

Produce high-quality design work including:

• Isometric creations and illustrations

• Covers and template creations

• Conceptual artworks

• Map Tracing

• Formatting Word documents

Work alongside Project Coordinators and/or Creative Project Leads on custom graphics and design projects.

Leads design related projects. Collaborate with bankers and partner hubs to understand objectives and translate them into creative design solutions.

Should be able to manage multiple projects, adhering to timelines and delivering high-quality design work.

Communicate with global clients to understand their requirements and present complex ideas visually. Presentations are frequently created for multiple purposes, so the designer should be able to shift gears and adapt to different requirements.

Ensure all materials produced are correctly branded as per Citi standards and advises clients on the use of the Citi brand.

Liaise directly with workflow staff and clients to determine deadlines, job instructions and design requirements.

Assist with intake coordination, when required.

Be responsible for quality control of own work, as well as assisting colleagues with QC tasks.

Proactively raise creative ideas and emerging trends in line with the business objectives.

Development Value:

• Working with our onsite team and wider global design community, you will be able to develop your visual design skills and learn about all aspects of design.

• Exposure to a diverse group of clients at all levels of the organization.

• Various training opportunities in new media and graphic packages.

Knowledge/Experience:

• 4-5+ years of relevant work experience in presentations and design support within a corporate, service-oriented environment, ideally in a financial institution.

• Must be able to provide a portfolio / sample of latest graphics and creative work.

Advanced knowledge of Adobe Creative Suite (i.e., Illustrator, Photoshop, InDesign, Acrobat Professional)

Intermediate knowledge of Microsoft Office (PowerPoint, Excel and Word)

Knowledge of external print processes – preferred.

Qualifications:

• Bachelor’s degree. Certification in graphics design applications – preferred.

• Excellent attention to detail and focus on quality
  and accuracy.

• Strong interpersonal, customer service and communication skills (oral and written)

• Ability to work independently in a fast-paced high-pressure environment.

• Strong creative vision to develop new design ideas.

• Readiness to follow policies and procedures.

• Flexibility, enthusiasm, and willingness to learn new skills and share knowledge with the team.

• Willingness to rotate across shift. Typical shifts in Mumbai between 7am to 1.30am IST, 5 days a week. (Mumbai team works Sun through Sat)

Time Type:

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Responsibilities:

• Will be doing Interview Scheduling between candidates and the Interviewers on daily basis.
• Coordinating with candidates and Interviewers for booking the calendars.
• Partner with HR, Recruiters, and Business managers, to successfully manage recruiting initiatives
• Assist multiple geographically dispersed Recruiters and/or Recruiting Managers
• Interact with various levels of candidates, Human Resources (HR), and managers to schedule interviews and ensure a successful on-boarding experience
• Interact with internal resources and outside vendors regarding pre-employment requirements, generate internal and external offer letter, and arrange accommodations and transportation for remote candidates
• Complete HR System transactions, such as entering new employee data, processing job and payroll changes and ensuring compliance with all established guidelines
• Perform work in compliance with applicable regulations pertaining to immigration and work authorization
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6months 2 years of relevant experience
• Experience with Human Resources policies and practices preferred
• Basic knowledge of the organization, the business, and its policies
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Consistently demonstrates clear and concise, excellent written and verbal communication
• Detail oriented
• Well proficient with Ms. Excel and PPT

Time Type:

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Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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