דרושים Funds Services Oversight Governance Manager Hybrid ב-Citi Group ב-Luxembourg

POSITION OBJECTIVE

Reporting to the 2nd Line Operational Risk Senior Group Manager, who has responsibility for oversight of US Personal Banking (USPB) Operations. Chief Operating Office (COO) and Customer Experience coverage, this position works closely with 1st Line of Defense including, in-business Operational Risk and Control Managers, as well as Independent Risk and other control functions in fulfilling job responsibilities.

The Operational Risk Senior Officer is responsible for leading effective oversight and independent challenge of Citi’s US Personal Banking Collections and Recovery Operations to ensure that the first line of defense can demonstrate effective Risk Management disciplines which includes strong operational risk identification, controls, and monitoring. This role is expected to independently evaluate key data elements which inform the risk profile of the first line of defense and provide insights specific to trends, themes, control failures or Operational Loss Event drivers in support of continuous monitoring and oversight of the product, function and impacting external third-party suppliers. The Operational Risk Senior Officer performs the role through proactive and direct engagement with 1st line business partners through daily interaction, independent assurance, and participation in key business risk and control forums.

The scope of this role is specific to US Personal Banking Collections and Recovery Operations. Prime interfaces include but are not limited to:

• 1st line business process/risk owners
• USPB Head of Collections and Recovery
• USPB Operations In-Business Risk and Control Heads
• USPB ORM Head
• ORM Independent Senior Operational Risk Manager (ISORM) business coverage leads for other US Businesses and Functions
• Other ORM Executive Leadership Team(s) – Foundational Programs or Policy Teams
• USPB Compliance Officers
• USPB Senior Operational Risk Managers
• Enterprise ORM Risk Category Owners (e.g., Fraud, Tech & Cyber, Data Management, Model, Third Party Risk).

Governance & Oversight

• Ensure business adherence to operational risk policies, standards, and procedures
• Influence Risk Culture within USPB Collections and Recovery Operations and other product/function Control Heads
• Foster strong working relationships with first line stakeholders in support of establishing rapport and being viewed as a trusted risk resource and advisor while maintaining and protecting the integrity of an independent, second line of defense coverage model
• Understand material risks which align with Collections and Recovery processes to ensure that the Business is operating within Risk Appetite by leveraging existing knowledge, resources, and tools to draw accurate and sound conclusions in support of independent challenge
• Timely and effective escalation of operational risk events and/or control failures with thoughtful approach and ability to effectively influence business actions based on insights and learnings
• Lead the creation and development of risk and control related presentation materials for various governance forums (at many levels of the organization, including Internal Audit and external regulators)
• Keepabreast of latest operational risk management techniques, industry best practices and thematic trends
• Lead oversight routine execution of Collections and Recovery Operations

The Operational Risk Senior Officer leverages all the core tools that are part of the ORM framework viz., the Manager’s Control Assessment (RCSA), Risk Identification (Material Risk Inventory, Key Indicators, Scenario Analysis, Internal and External Loss Analysis as well as independent Risk Assessments to provide effective oversight and challenge of first line of defense. Risk identification, analysis and assessment of current and emerging issues also requires collaborating with Specialists in other second lines of defense as relevant for individual risk types associated with the business or product. Specifically, the role will require the Operational Senior Risk Officer to:

• Proactively analyze various data sources to form an independent assessment/opinion of operational risk with prompt and effective escalation to business leadership
• Assess external Third-Party suppliers – including those which provide technology and servicing solutions
• Identify emerging operational risks by relying on monitoring of trends and mining of relevant metrics including business self-assessment, Internal Audit or Compliance reviews, Regulatory exams, internal and external loss data.
• Continuously assess, monitor, and effectively challenge Operational Risk metrics in Collections and Recovery Operations to ensure Business is taking appropriate action to establish Path to Green or effective remediation.
• Independently lead Operational Risk Independent Assurance, Control Testing, and Risk and Control framework assessments with an “anticipatory” approach vs. reacting to risk events and develop specific recommendations for the Business to action.
• Identify changes in business strategy or relevant regulations that may lead to an increase in Operational Risk with initiative-taking engagement with 1st line of defense
• Analyze horizontal Lessons Learned reports completed by the business to ensure that evidence of risk mitigation is evident where action is required
• Support USPB Scenario Analysis assessment efforts where there are active and open scenarios which require monitoring

• Challenge business proposed solutions to root causes of Operational Risk Events or control failures
• Assess business changes where improvements are required to strengthen risk identification tools
• Work as an independent partner to ensure that the business process controls mitigate risk and propose improvements to controls and/or monitoring proactively to prevent operational losses.
• Challenge business level Issues and Corrective Action Plans to ensure adequate severity level setting, reasonable target dates and effective corrective action plans.

QUALIFICATIONS

• Bachelor’s degree, Master’s degree preferred

• Work experience of 10+ years in the financial services industry with in-depth knowledge of Consumer Operations processes, including:
  • Revolving and Installment Products
  • Call Center
  • Collections
  • Loss Mitigation
  • Recovery
  • Bankruptcy
  • Third-Party Oversight – specifically Collections/Recovery outsourcing risks
• Minimum of 5 years prior experience in Risk Management (Operational or Credit) preferably in the 2nd line of defense.
• Strong understanding of US Consumer product regulations, obligations, and requirements
• Expertise and experience with business risk and control self-assessment processes (RCSA)
• Direct engagement with and routine presentation to Internal Audit function and Regulators

• Independent thought leader with focus on key operational risks which are most impactful to Consumer Collections and Recovery Operations.
• Well-versed in breaking down complex matters into core issues and root causes that can be more readily addressed including insightful analysis of relevant objective data
• Ability to identify and prioritize high impact risk issues promptly with senior leaders
• Well versed in developing innovative ideas and improving current processes to create improved effectiveness and/or efficiencies
• Ability to successfully influence without direct authority across businesses and functions
• Clear understanding and ability to articulate the processes supporting a business unit’s function, controls, issues, and risks associated with the operations to identify gaps and proactively help deliver ideas for solutions

• History of establishing an effective voice at the table of the senior most Business leaders to function as a valued and respected independent risk partner
• Adaptable to change and can navigate organizational complexity; demonstrates organizational savvy and intuition
• Effective collaborator and contributor in dynamic and shifting teams as well as virtual ones.

• Provides leadership in optimization and efficiencies in control practices for the business
• Fosters collaboration across businesses and across teams within ORM in the resolution of cross business issues
• Effectively influences and engages with business and functional managers to mitigate risks
• Thinks strategically and articulates concepts clearly considering all relevant and most viable options
• Effective planning and organization skills to ensure that individual and/or team priorities are delivered timely and are high quality
• Supports and willing to assist other priority areas across Consumer ORM coverage
• Makes well-reasoned decisions under pressure
• Open to others’ ideas or opinions and has the maturity to own mistakes to support lessons learned for future growth
• Continuously evaluates organizational design and optimizes to meet ORM needs, business objectives as well as people development
• Develops bench strength and recruits top talent in support of building high performing team

• Exceptional organizational, communication and presentation skills with ability to operate in fast-paced operating environment.
• Ability to produce and deliver high quality presentations to business leaders and/or Regulators
  • Superior writing skills in support of high-quality risk summaries which inform risk assessments and Regulatory updates, or Senior level Governance forums
• Expert proficiency MS Office applications – specifically PowerPoint and Excel

Anticipated Posting Close Date:

Responsibilities:

• Lead product role in the Luxembourg franchise
• Candidate should have demonstrable experience of both traditional and alternative asset classes:
  • Drive alternative asset platform selection
  • Create the end-to-end integration for alternative asset workflows
  • Own integration with traditional asset platforms.
  • Work with sales as technical expert with detailed experience across asset classes for traditional and alternative investments
  • Develop and deliver effective sales materials in conjunction with the sales team
  • Using industry experience, work with operations to create scalable operating model to support global provision of accounting services to alternative assets and alternative investment funds.
• Work closely with operations, technology and client facing teams to accomplish established goals
• Manage strategic program roadmap, development, launch, and marketing to gain maximum benefit from each product
• Supervise day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Develop plans and execute functional strategies for a Luxembourg, multiple countries, regions, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business
• Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions
• Direct and oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field
• Drive achievement of Luxembourg franchise product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Develop and communicate a business plan to approach the marketplace, and coordinate and implement team procedures, client problem resolutions and client management
• Lead innovation by working with external partners/alliances to develop products, manage ongoing relationships, and prepare agreements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Ability to articulate and address risk specific to alternative asset administration and fund structures designed to provide access to this asset class.
• Build on industry presence through articles, speaking at conferences, industry body membership and participation.

Qualifications:

• Broad and diverse functional experience in finance organization on the Luxembourg market (including managerial experience)
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication
• Ability to work in a team-oriented environment
• Local industry presence

Time Type:

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Time Type:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Role overview:

The Salesperson is a strategic professional responsible for growing and developing Citi’s Securities Services business in Luxembourg. Recognition as a subject matter expert with strong commercial awareness is a necessity. Excellent communication skills required in order to negotiate, often at a senior level. Required to think beyond existing solutions, assumptions or current knowledge of securities services.

• To be responsible for the business development of Citi’s Securities Services business to Asset Management clients with a specific focus on Luxembourg fund complexes
• To own the origination plan and its execution focused on driving Securities Services mandates with Asset Managers operating Luxembourg funds
• Grow the revenue and net income of the business by increased sales momentum, revenue realization and specific sales campaigns / initiatives
• To position Citi’s Securities Services business into clients, influencers, consultants to positively impact Citi’s brand including external speaking and industry engagement

This Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015.

What you’ll do

• Sales owner for Luxembourg and as such responsible for; defining the target market, develop short, medium and long term pipeline, execute and own deals from origination to implementation and define and communicate the plan, the clients expectations and the product requirements to help develop the product and capability for the segment
• Prospecting new clients and pro-actively pitching Citi’s Securities Services capabilities, specialising in Custody, Fund Services (e.g. Fund Administration, Middle Office), Agency Lending and Collateral Management
• Architect and implement a programme to raise market profile of businesses through engagement with local consultants, advisors and fund boards, in partnership with Product and working with corporate communications, as required
• Syndicate plans and build momentum through other Citi Partners such as Markets Relationship managers, Bankers and product specialists
• Identify and execute on areas of cross sell for Markets, TTS and Securities Services products and services
• Explore and action inorganic opportunities (partnerships, alliances, acquisitions) for accelerated growth
• Ensure Securities Services business is a collegiate high performing team offering senior client leadership across the product suite in Luxembourg and Ireland
• Refine and implement sales/marketing strategy to improve Citi's client footprint and maximize associated revenue while working with management/colleagues to establish a clear marketing plan with defined priorities, market penetration and revenue goals

What we’ll need from you

• Sales experience at a financial services organization
• Experience in a client-facing role working with the buy-side community
• Proven interpersonal and problem-solving skills
• Consistently demonstrate clear and concise written and verbal communication
• Broad client relationships preferred

Time Type:

The Procedures and Controls Group Manager is a strategic professional within Global Lending Operations who monitors change management to convey the change to end users through procedure, process, control, governance, and training communication. Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas. Accountable for significant direct business results or authoritative advice related to all processes within a Commercial Lending Operations environment. Necessitates a degree of responsibility over technical strategy. Responsible for handling staff management issues, including global resource management and allocation of work within the team/project.Responsibilities:

• Manages global governance board and processes to deliver published procedures which includes the creation and updates of procedures, impact to controls, and alignment with training.

• Directs key initiatives within the business through the collection, analysis, review, reporting, documentation and communication of business needs and requirements.

• Manages resource allocation of work on key projects/initiatives.

• Deals with complex and highly variable issues with substantial potential business impact.

• Applies ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations.

• Advises or coach to new or lower-level personnel in the business processes and procedures of area supported.

• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions. Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business

• Utilizes excellent communication skills required to influence and negotiate with global senior leaders (across functions).

• Establishes upstream and downstream partnerships to identify risk and production impact for new and existing process.

• Coordinates and collaborates with global operations to drive consistency while recognizing regional variance in reporting or risk.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• 10+ years’ experience in a related role. Subject matter expert in more than one related area.

• Knowledge of Business Processes, Systems, and Tools used in Commercial Lending Operational processes

• Reasonable knowledge of Loan Products and Loan Services.

• Ability to manage, improve, and design processes and standard operating procedures, as well as analyze process and procedure impacts to related controls and training.

• Awareness of risk types, policies and control measures, and related processes

• Extensive skills of ability to view multiple perspectives, prioritize, adapt and multi-task.

• Extensive ability to think strategically, considering the end-to-end, adjacent impacts to the broader system; to formulate strategies and innovate.

• General experience to managing and developing a team or multiple teams, including people-related actions and decisions such as performance evaluations, compensation, hiring, and disciplinary actions.

• Strong communication skills; written and verbal.

• Preferred qualifications:

• Loan IQ management or implementation experience in Operations or Technology

• Experience managing and creating procedure and/or training content and related processes

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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USPB DCRM Lead will provide execution oversight and support throughout the Data Concern life cycle to include:

• Serve as EDO representative / liaison for USPB
• Coordinate the DCRM program across USBO
• Engage stakeholders to ensure USPB meets all EDO DCRM requirements, deliverables,
• Disseminate EDO DCRM procedures and ensure compliance
• Provide timely communication on status, issues and roadblocks to EDO and USPB Leadership

Responsibilities:

• Serve as EDO (Enterprise Data Office) representative / liaison for USPB
• Coordinate the DCRM program across USPB
• Engage stakeholders to ensure USPB meets all EDO DCRM requirements, and deliverables
• Disseminate EDO DCRM procedures and ensure compliance
• Provide timely communication on status, issues and roadblocks to EDO and USPB Leadership

• Directs DCRM based key initiatives within the business through the collection, analysis, review, reporting, documentation and communication of business needs and requirements
• Manages resource allocation of work on key projects/initiatives
• Deals with complex and highly variable issues with substantial potential business impact
• Applies ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations
• Acts as an advisor or coach to new or lower-level personnel in the business processes and procedures of the business
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
• Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business
• Designs/analyzes complex reports to satisfy management requirements
• Uses broad discretion in developing solutions for broad-based business reporting issues
• Leads reengineering efforts in business's methodology, strategy, and organizational goals
• Applies/demonstrates advanced understanding of processes, procedures, and policies for the aligned business
• Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving enterprise objectives
• Automation, controls & process efficiency mindset

Qualifications:

• 10+ years of experience, Banking or Finance industry preferred
• Experience / Certifications in Agile Methodology preferred
• Experience monitoring and managing Data Quality on an ongoing basis, including identifying and resolving issues; executing against Data Quality strategies and policies
• Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels
• Collaborates effectively by building partnerships and working well with others to meet shared objectives
• Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
• Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrates ability to balance between understanding the “big picture” while paying close attention to detail
• Organizational savvy; understands systems, management processes, knows where to go for information and how to interpret them

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

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Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Individual must be accountable, ethical, results oriented, trustworthy, and credible. This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.

Responsibilities:

• This role will serve to provide a variety of supporting tasks as it relates to loan data and documentation remediation priorities (e.g., cash breaks)
• Identify root cause for cash breaks
• Support documentation gathering for internal audit requests
• Develop processes and supporting toolsets
• Support an expansive and/or diverse array of products (risk and control) services.
• Make recommendations to management to support process improvement.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience, guided by precedents
• Make evaluative judgments based on the analysis of factual information and provide assistance in the implementation of loan documentation process improvements.
• Minimize risk to the bank through increased knowledge of procedural requirements - understand and monitor errors to suggest solutions to reduce errors and adhere to audit and control policies.
• Timely management and escalation of all requests and issues related to loan remediation
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
• Demonstrates an excellent knowledge of Bank related systems
• Utilizes communication, diplomacy and interpersonal skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while sensitive to audience diversity
• Individuals at this level exhibit executional capabilities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:
• 2 – 5 years of experience
• Basic knowledge of Business Processes, Systems and Tools used in the Loan Process
• Demonstrate understanding of Loan Processes, Procedures, Products and Services
• Demonstrate critical thinking and problem-solving skills
• Able to identify, mitigate, manage, resolve, and escalate risks and issues
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhering to Policies

Skills Prefer to have:

• Operational reporting
• Support with internal audit requests
• Data analysis and visualization
• Intermediate Excel and PowerPoint Skills

Bachelor’s/University degree

Anticipated Posting Close Date:

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