דרושים Tts Sanctions Ops - Client Experience Manager –vp C13 ב-Citi Group ב-India, Chennai

The Ops Support Specialist 5 is an entry-level positionresponsible for providing operations support services, including but not limited to, process case creation and backup attachment, financial research. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processesResponsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area.
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills
• Willing to work in night Shift

Education:

• Graduation / Post graduation

Other Relevant Skills

Responsibilities:

• Conducts strategic data analysis, identifies insights and implications and make strategic recommendations, develops data displays that clearly communicate complex analysis.
• Mines and analyzes data from various banking platforms to drive optimization and improve data quality.
• Deliver analytics initiatives to address business problems with the ability to determine data required, assess time & effort required and establish a project plan.
• Consults with business clients to identify system functional specifications. Applies comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business goals.
• Consults with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards; recommends solutions.
• Leads system change process from requirements through implementation; provides user and operational support of application to business users.
• Formulates and defines systems scope and goals for complex projects through research and fact-finding combined with an understanding of applicable business systems and industry standards.
• Impacts the business directly by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Considers the business implications of the application of technology to the current business environment; identifies and communicates risks and impacts.
• Drives communication between business leaders and IT; exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Conduct workflow analysis, business process modeling; develop use cases, test plans, and business rules; assist in user acceptance testing.
• Collaborate on design and implementation of workflow solutions that provide long term scalability, reliability, and performance, and integration with reporting.
• Develop in-depth knowledge and proficiency of supported business areas and engage business partners in evaluating opportunities for process integration and refinement.
• Gather requirements and provide solutions across Business Sectors
• Partner with cross functional teams to analyze, deconstruct, and map current state process and identify improvement opportunities including creation of target operation models.
• Assist in negotiating for resources owned by other areas in order ensure required work is completed on schedule
• Develop and maintain documentation on an ongoing basis, and train new and existing users
• Direct the communication of status, issue, and risk disposition to all stakeholders, including Senior Management
• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary
• Ensure that work flow business case / cost benefit analyses are in line with business objectives
• Deliver coherent and concise communications detailing the scope, progress and results of initiatives underway
• Develop strategies to reduce costs, manage risk, and enhance services
• Deploy influencing and matrix management skills in order to ensure technology solutions meet business requirements
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• MBA or Advanced Degree Information Systems, Business Analysis / Computer Science
• 6-10 years experience using tools for statistical modeling of large data sets
• Process Improvement or Project Management experience

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Pega Senior Programmer Analyst is lead development position responsible for driving strategic business process management initiatives using Pega technologies. Will be a key member of a dynamic team with responsibility below:

• Drive all aspects of project lifecycle. Partner with IT vendors and business to define requirements and develop functional specifications. Design, estimate, build and deploy Pega PRPC application as well as perform project oversight.
• Utilize in-depth knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Consult with users/clients and other technology groups on issues and recommend / install programming solutions
• develop solutions for updating or improving existing applications and infrastructure to meet IT commitments to the business
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts

Technical Skills:

• 10+ years of hands-on experience working on Business Process Management (BPM) solutions demonstrating expertise on Pega Infinity
• Proficient in application design and development using Pega Infinity 8.3 or higher
• Proficient in SQL with working knowledge of designing relational databases in Oracle
• Should have at-least CSSA certification; LSA highly preferred.
• Hands on experience on Cosmos, Survey and DX APIs will be a big plus
• Knowledge of Rest Web Services, Micro Services and CI/CD is a plus
• Knowledge of cloud technology or Pega deployment on containers is a plus
• Experience in Agile methodology and CI/CD is a plus

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Time Type:

Responsibilities:

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
• Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 13+ years of relevant experience in Apps Development or systems analysis role and in Java Technologies along with SpringBoot & Microservices.
• Hands on Experience in React JS.
• Extensive experience system analysis and in programming of software applications
• Experience in managing and implementing successful projects
• Subject Matter Expert (SME) in at least one area of Applications Development
• Ability to adjust priorities quickly as circumstances dictate
• Demonstrated leadership and project management skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Overview:

Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth.

Key Activities:

• Operate in a fast-paced environment that requires management of work queue.
• Review and action matches held for compliance related matches.
• Investigate and obtain additional information to make a sound decision.
• Engage and escalate to various compliance and AML teams when appropriate.
• Prepare and compile reports as applicable.
• Identify repetitive false hits to explore and propose potential optimization opportunities.
• Identify opportunities for process improvement and follow through on implementation.
• Understand payment processing and formats.
• Work closely with Global/Regional Compliance, Transaction Services Business Compliance Officer, CSIS and Legal Counsel on compliance matters (as deemed necessary)
• Work with Client Service Teams to ensure client escalations are addressed timely and such instances are minimized over time.
• Staying abreast of relevant changes to Citi sanctions policies, identifies impact of such changes on TTS procedures and proactively works with internal teams globally to adopt such changes in manner that is consistent with policies and is sustainable on the long run.

Education level and/or relevant experience(s)

• Bachelors’ degree in any subject would be preferred.
• Experience in Transaction Banking products and handling regulatory / compliance matters.
• 4+ years of relevant regional and/or global experience in a financial institution.
• Any AML, Sanctions or compliance related certifications which have industry recognition would be an added advantage.

Knowledge and skills

• Strong verbal and written communication.
• Good PC software application knowledge, especially Microsoft Office applications.
• Team player and able to work in highly challenging environment.
• Ready to work in Flexible work timing.
• Good presentation skills.
• Ability to conduct training.
• Organizational skills, ability to solve problems.
• Making quick and reliable decisions upon completing controls
• Cooperation and daily communication with other Citi branches globally
• Cooperating with other teams in HUB and following the common goal approach
• Monitoring of pending items portfolio, ensuring the expected timeliness
• Identifying and reporting problems to a supervisor

Time Type:

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This job requires excellent communication skills needed to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide and influence others, in particular, colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. We are looking for a self-starter who is happy working in ambiguity, able to demystify complex processes and procedures and show leadership in driving deliverables with limited oversight.

Responsibilities:

• Liaise with partners to lead in establishing, managing and implementing policy adoption plans, compliance metrics, communications and training
• Lead business analysis through collection, analysis, review, documentation and communication of business needs and requirements, to understand requirements and aligning these to Data Governance and/or Data Risk and Controls standards to drive appropriate solutions
• Contribute to the establishment of Data Governance and/or Data Risk and Controls standards in alignment with Enterprise Chief Data Office, and ensure proper documentation of processes
• Support key Data Transformation projects across the organization as Subject Matter Expert in data policies
• Lead activities to ensure roles and responsibilities related to data are understood and implemented across businesses
• Collaborate with colleagues to ensure timely execution of milestones, provide reporting of potential risks to delivery, and incorporate milestone reporting and changes
• Capture requirements, develops delivery plans and manages the entire lifecycle of metrics and report production
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience, Banking or Finance industry preferred in a Data Governance / Data Management or related area
• Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels
• Collaborates effectively by building partnerships and working well with others to meet shared objectives
• Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
• Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrates ability to balance between seeing the “big picture” while paying close attention to detail
• Organizational savvy: understands systems, management processes, knows where to go for information and how to interpret them
• Working knowledge of Data Operating Model practices, Data Governance and Data Compliance within large, financial services firms

Education:

• Bachelor's/University degree

Anticipated Posting Close Date: