דרושים Fraud Ops Specialist ב-Citi Group ב-India, Chennai

The Ops Support Specialist 5 is an entry-level positionresponsible for providing operations support services, including but not limited to, process case creation and backup attachment, financial research. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processesResponsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area.
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills
• Willing to work in night Shift

Education:

• Graduation / Post graduation

Other Relevant Skills

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring –your strong global banking experience along with thorough understanding of banking data structures and products. Excellent communication skills required in order to negotiate internally, often at a senior level

By Joining Citi(Belfast),you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

This ORM Foundational and Capital / Stress Testing Data role will be responsible for managing ORMs foundational and Capital / Stress Testing Data and Infrastructure. The focus would be on data quality, data governance, master data management, data conversion and reconciliation, and defining common intake and output templates for all inbound and outbound integrations for Foundational and Capital/Stress Testing infrastructure.

What you’ll do:

• Responsible for helping drive upstream and downstream adherence to data standards.
• Partners with finance, technology and external providers in delivery of role.
• Often requires development of new concepts and approaches to solving issues affecting data.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you:

• Solid experience navigating and networking across an enterprise utilizing internal and external resources within Operational Risk / Capital / Stress Testing experience preferred.
• Previous experience in data quality, data governance, master data management, data conversion and reconciliation roles.
• Strong global banking experience along with through understanding of banking data structures and products.
• Excellent communication skills required in order to negotiate internally, often at a senior level.

By joiningCiti Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources.

Time Type:

Responsibilities:

• Manage the Level 2 Sanctions screening process.
• Ensure transactions are processed efficiently, act as a SME (subject matter expert).
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Dealing with Ad-hock requests such as data analysis, preparation of reports etc.
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls.
• Drafting and editing sanctions-related reference materials; supporting the various electronic record-keeping logs for sanctions licenses, voluntary disclosures; subpoenas etc.; participating in sanctions training programs.
• Additional duties as assigned.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4-6 years of experience in a Sanctions Screening process
• Strong Knowledge on MVG guidelines
• Proficient understanding of emerging technologies
• Effective verbal and written skills
• Effective analytic and presentation skills
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

The Project Specialist 2 will be responsible for executing day-to-day activities in support of Citi’s Third-Party Management Program, including the implementation of key, standardized processes related to compliance with Citi’s policies and standards; guiding internal stakeholders; Strong communication and diplomacy skills is required. Completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics.

The analyst is expected to understand Third Party Life Cycle Management process in detail and ensure the associated risks are mitigated in line with Citi requirement for suppliers.

Responsibilities:

• Learn in detail about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
• Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements along with the seniors.
• Work with seniors in coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
• Act as Level 1 Reviewer in the team and understand the nuances of the Third-Party Management process in detail.
• Participates in team meetings to understand the documentation of all the relevant Third-Party management processes and ensure risks and control points are properly addressed.
• Ensure all SLAs are met without any delay with high accuracy rate.
• Assists seniors in data and information reporting on the specified projects and tasks.
• Verify if third parties’ policies and procedures are complaint to Citi’s policies and procedures. Identify and report gaps if any, to the relevant stakeholders through the various Tools.
• Contribute for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
• Initiate process changes in line with new emerging risks and regulatory requirements.
• Detail oriented with strong problem solving and analytical skills
• Excellent relationship management skills with ability to build partnerships across Citi businesses
• Showcase skills to interact effectively with diverse cultures and backgrounds

Qualifications:

Minimum 3 years of working experience in financial services / Banking industry

Preferred 1+ years of direct, relevant experience in third-party risk management or operational risk management

Excellent Communication skills

Education:

• Bachelor’s degree required
• MS Office applications

Time Type:

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Job Description

Citi’s Supply Chain Operations (SCO) P2P Onboarding Analyst is responsible for maintenance of supplier record utilized for purchasing & invoice payment activities in Citi’s Procure to Pay (P2P) system.

Responsibilities:

• Executing day-to-day activities in support of Procure to Pay supplier onboarding & maintenance; and ensuring data accuracy for the reporting of supplier master data related metrics.
• Work with seniors as appropriate on data related for Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly.
• Initiate process changes in line with new emerging risks and regulatory requirements.
• Strong organization skills with proven ability to successfully manage multiple priorities.
• Detail oriented with strong problem solving and analytical skills.
• Excellent relationship management skills with ability to build partnerships across Citi businesses.
• Strong risk, process and project management skills with proven ability to influence and drive results across a diverse team of stakeholders.
• Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
• Ensures that all product, operational, fiduciary, regulatory and payment system risks are actively identified, monitored, and adequately controlled.
• Identifies system or process weaknesses, proposing resolutions that will mitigate the exposure and increase processing efficiency.
• Integrates other control functions to ensure all risks are fully scrutinized.
• Identifies risks that cross the businesses and organizing cross-functional solutions.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Required Qualifications:

• Experience working in cross-cultural global teams is an advantage.
• Experience in expense invoice processing, accounts payable and receivables
• Preferably with accounting background
• Excellent written and verbal communication skills in English
• Strong analytical skills and problem-solving skills.
• Should be able to grasp complex issues and provide solutions.
• Strong interpersonal skills and stakeholder management skills
• Able to rapidly learn technical and business techniques and knowledge.
• Has a strong sense of urgency and quickly adapt to change.
• Flexible and team-oriented, willing to learn and share experience with other team members.

Education:

• Bachelor's degree

Time Type:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

• Play a leading role in client dialogue relating to Citi’s Swiss offering, highlighting the value proposition and matching solutions to client needs.

• Develop a strong understanding of the application architecture for Citi’s Switzerland Franchise business delivery and the end to end Experience of clients when using Citi’s solutions.

• Management of the P & L ensuring business drivers are fully analysed and understood to manage and grow the business

• Lead on regulatory and scheme liaison and ensure Citi is well placed to execute against all regulatory and market requirements.

• Lead on the management of the Controls environment including the delivery of an Operationally Resilient service.

• Ensure Citi has the right capabilities and features across its payments offering to deliver value to clients in the Switzerland payments market.

What we’ll need from you

• Extensive relevant experience and an in-depth understanding of the Swiss Transaction banking market for payments. Some experience of managing Real Time payments services would also be beneficial.

• Experience with partnership management and business development planning

• Strong client management skills and track record of delivery within a range of customer segments.

• Ability to apply ingenuity and creativity to problem analysis and resolution for complicated and/or unique situations

• Excellent interpersonal, written and verbal communication skills and the ability to communicate and influence at all levels

• Risk management mindset. Experience in assessing, documenting and managing business risk as part of a product organisation.

• Ability to work as part of a team, with a high degree of collaboration with cross functional teams

• Fluency in Swiss German preferred

Time Type: