דרושים Risk Appetite Limits Concentration Management ב-Citi Group ב-קנדה

Responsibilities:

• Consistently develop, execute and deliver audit reports in a timely manner, in accordance with Internal Audit and Regulatory standards
• Review and approve the Business Monitoring Quarterly summary and serve as lead reviewer for all reviews
• Collaborate with teams across the business and determine impact on overall control environment and audit approach
• Manage audit activities for a component of a product line, function, or legal entity at the regional or country level
• Leverage a comprehensive expertise to manage a team
• Advise the business on change initiatives, while advancing integrated auditing concepts and technology adoption
• Recommend interventions to issues, propose solutions for risk and control problems, partner with Directors and Managing Directors to develop approaches for broader corporate issues
• Apply in-depth understanding of Internal Audit standards, policies and regulations to a specific product or function area Qualifications.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Effective comprehension of business side of audit function and subject matter expertise regarding technology application
• Effective verbal, written and negotiation skills
• Effective project management skills
• Effective influencing and relationship management skills
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor's/University degree, Master's degree preferred

Time Type:

Responsibilities:

• Leads the working backwards documents for a platform product release
• Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems
• Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value
• Defines and measures the KPIs for a platform product
• Is able to make trade-off decisions on multiple platform products in a portfolio
• Develops business and platform requirements for either one platform component of a large platform product or a narrow product
• Leverages tools such as Ignite for reusability of APIs and platform services
• Determines release goals for a narrow platform product or a component of a large product
• Identifies best practices for continuous product development improvement
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience in in a product line management, e-commerce, and/or strategic planning role.
• Significant experience building complex business and/or transactional models.
• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams

Education:

• Bachelor’s/University degree, Master’s degree preferred

Time Type:

Workflow Coordinator

Job purposeis to manage workflow for a Presentation & Graphics Services Center and take work briefs from global clients (Bankers), negotiate deadlines, estimate work requests and plan shift wise project delivery plans. Also, monitor the project delivery dashboard for your shift and ensure every client receives professional advice and exceptional service.

Client management

• Liaise with global clients (Bankers) in a professional and helpful manner, and proactively manage their expectations and project deliveries.

• Proactively engage with clients to take detailed specifications and work briefs and then ensure such instructions are recorded for global designers to use

• Act as the integral link between clients and designers. Record and summarize client instructions for designers and brief them of client requirements, if needed

• Ensure a positive experience for our clients through clear communication over email/phone/chat and efficiently addressing queries and requests

Workflow management

• Swiftly learn and effectively use our workflow tool and adapt to existing workflow procedures

• Reviews requests and determines the most efficient resource to handle it.

• Estimate all work requests practically allowing global production and design teams adequate time to process requests

• Managing work traffic and ensuring shift resources are optimally utilized to support global client business needs

• Be fully aware of global production capacity and resource availability and negotiate with clients for efficient delivery of services. Prioritize deadlines and manage workload to support urgent client requirements

• Manages job dashboard to ensure jobs are being produced as per deadlines set.

• Provide a thorough handover to the next shift including workflow status, priorities, projects at risk, and any other key updates

• Coordinate with onsite teams when required either to share projects or to understand complex project work types

Other duties:

• Act as a trainer and/or buddy for new hires

• Provide recommendations for process, client experience and workflow tool improvements. Also, add value through coordination of global initiatives designed to enhance the customer experience.

• Maintains current knowledge of all operating procedures and Citi policies.

• Assists staff with troubleshooting of technical and template-related queries and raise any operational issues that may impact our ability to support our clients

Skillsets:

• Experience working within a client services environment directly engaging with clients (a must). Experience supporting global clients (desirable)

• Ability to manage multiple projects simultaneously (a must)

• Excellent communication, empathy, and problem-solving abilities to interact efficiently with bankers and address their requirements.

• Strong time management and prioritization skills

• Experience in finding solutions

• Keen eye for detail

• Adaptability: Being flexible and adaptable in a fast-paced environment, as customer service needs may vary.

Development Value:

• Opportunity to review and improve global workflow processes.

• Exposure to a diverse group of clients at all levels of the organization

• Opportunities to become a trainer for new hires

Knowledge/Experience:

• At least 4 years of relevant experience as a Intake / Workflow Coordinator supporting global clients.

• At least 4 years of experience in a customer service environment directly engaging with clients (a must).

• At least 2 years of experience using MS Office (PowerPoint, Word, and Excel) applications.

Qualifications:

Bachelor’s degree.

Competencies:

• Strong verbal and written English communication skills. (a must – candidate should pass our English proficiency test)

• Comfortable interacting with global clients on telephone, email, and chat.

• Empathetic to client needs and solution-oriented approach to client issues.

• Able to work independently when necessary to resolve problems.

• Positive attitude, non-hierarchical, and empathic with colleagues and staff.

• Strong project coordination skills.

• Ability to work under pressure in a fast-paced environment

• Willingness to rotate across shifts to support business needs. Typical work schedule will be a 5-day work week with each shift being 9 hours (including 1 hour break). Mumbai center covers 7am to 1.30am IST, Sun through Sat.

Time Type:

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Risk Management Independent Assurance (RMIA) is transformational effort focused on establishing a framework for Independent Risk Management’s (IRM) testing and monitoring of business lines across the first line of defense to ensure they adhere to policy and procedure requirements, follow applicable laws and regulations, as applicable, and properly remediate any identified deficiencies. The RMIA program spans across the Risk organization and is embedded within each L0 Risk stripe (i.e.; Credit Risk, Market Risk, Liquidity Risk, Operational Risk, Strategic Risk, and Reputation Risk). The RIMA Central Team, which this role reports into, provides oversight of Risk Stipes’ Independent Assurance activities, defines the program’s Standard and Procedure, and performs aggregated reporting.

Role Overview

The RMIA Senior Officer will provide oversight of L0/L1 Risk stripes’ (e.g.; Wholesale and Retail Credit Risk, Market Risk, Liquidity Risk, Model Risk) Independent Assurance activities, conduct periodic quality assurance/control reviews across Risk Stipes to ensure their testing and monitoring efforts conform to RMIA requirements, and perform testing and monitoring over select Risk-owned Tier 1 Regulations (e.g. Legal Lending Limits).

The role incumbent needs to have practical knowledge and experience in Risk Management, with strategic understanding of control frameworks. They will need to be able to engage with multiple senior stakeholders, provide effective challenge, and effectively work across multiple teams and business lines to execute on the mandate. The position requires excellent communication skills in order to work and negotiate internally at senior levels. The incumbent will need program management skills and be able to manage multiple priorities simultaneously, and stay abreast of industry best practices to ensure the Risk Management Independent Assurance program is best-in class.

Key Responsibilities:

• Provide oversight of Independent Assurance activities across Risk stripes, including tracking of annual coverage and adherence to RMIA Standard and Procedure

• Perform review and challenge of coverage plan components and scope of reviews across Risk stripes, ensure effective testing of design and execution of risk controls

• Conduct periodic quality assurance/control reviews across Risk Stipes

• Perform annual testing and monitoring over select Risk-owned Tier 1 Regulations (e.g. Legal Lending Limits) and ensure that any identified deficiencies are appropriately remediated.

• Assist in quarterly and ad-hoc program level reporting, including metrics and trends, and provide periodic updates to Head of RMIA, governance groups, Internal Audit, and Regulators, as required

• Establish relationships with key contacts across Risk stripes and lines of defense to enable success in program implementation and overall collaboration

• Leadership – independently lead projects and assignments and manage all contacts involved to ensure successful delivery and completion

• Program and project management – ability to work towards the greater goal, execute on, and closely monitoring details of sub-steps in the overall project and deliver on time

• Demonstrate strong communication, interpersonal and negotiation skills – proven written and verbal communication is key given the various level of management interaction required.

• Evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Strong Risk Management (various disciplines) and controls framework knowledge; working knowledge of Citi policies is preferred

• Understanding of quality assurance/control practices and approaches

Qualifications:

• 10+ years of experience in Risk Management

• Knowledge of Internal Audit or Compliance methodologies and approaches

• Bachelor’s degree or higher

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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Key Responsibilities:

• Monitor adherence to the organization’s Charter, Manual, and other related governance documentsacross GRR Review teams, ensuring a consistent approach to maintaining compliance

• Revise and amend governance documents as required, ensuring their relevance and effectiveness align with organizational needs and regulatory changes

• Collaborate with senior stakeholders on preparing review materials related to these governance documents, facilitating clear and effective communication of processes

• Conduct comprehensive reviews of various processes to verify compliance with the GRR Charter, Manual, and other related governance documents

• Support Internal Audit and Regulatory requests promptly and accurately, ensuring adherence to regulatory standards and requirements

• Assume responsibility for the Management Control Assessment (MCA) process within the function, ensuring all controls are properly designed, executed, and tested to mitigate identified risks. This includes identifying, reporting any control gaps or weaknesses, and proposing solutions for improvements

• Develop and maintain relationshipsacross GRR Review teamsto better understand and deliver governance requirements

Skills and Qualifications:

• Proven experience in a similar role in governance

• Exceptional written and verbal communications skills, with the ability to express and communicate concisely and clearly with various levels of management

• Strong attention to detail with the ability to conduct thorough reviews

• Broad knowledge of rules and regulations relevant to the organization; staying aware of evolving requirements

• Ability to adapt to an agile environment and update governance documents as needed

• Excellent time management and organizational skills

• Self-motivated, energetic, responsive team player with the interest to take initiative and work in a fast-paced environment

• Problem solving and influencing skills, including the ability to manage multiple stakeholders, projects, and deliverables with varying objectives simultaneously and independently

• 5-8 years of experience required in a financial services role, Citi experience preferred

• Proficient in Microsoft Office (Excel, Power Point, Word, etc)

Education:

Bachelor’s/Universitydegree, Master’s degree preferred

Time Type:

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Responsibilities:

• Leads the working backwards documents for a platform product release
• Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems
• Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value
• Defines and measures the KPIs for a platform product
• Is able to make trade-off decisions on multiple platform products in a portfolio
• Develops business and platform requirements for either one platform component of a large platform product or a narrow product
• Leverages tools such as Ignite for reusability of APIs and platform services
• Determines release goals for a narrow platform product or a component of a large product
• Identifies best practices for continuous product development improvement
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience in in a product line management, e-commerce, and/or strategic planning role.
• Significant experience building complex business and/or transactional models.
• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams

Education:

• Bachelor’s/University degree, Master’s degree preferred

Time Type:

The Senior Auditor in Legal and Compliance Validations U.S. is an intermediate level role responsible for performing regulatory issue validation with coverage over the second line of defense. The overall objective is to utilize subject matter expertise to contribute to the regulatory issue validation process.

Responsibilities:

• Perform regulatory issue validation, drafting work papers, presenting issues to the business, and discussing practical solutions
• Complete assigned validations within budgeted timeframes, and budgeted costs
• Contribute to the development of audit processes improvements, including the development of automated routines
• Apply internal audit standards, policies, and regulations to provide timely audit assurance
• Develop effective line management relationships to ensure strong understanding of the business
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy
• Has the ability to operate with a limited level of direct supervision
• Acts as SME to senior stakeholders and /or other team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 5-8 years of relevant internal audit experience
• Experience validating regulatory or audit issues
• Audit experience is preferrable in Legal & Compliance, AML, Markets, or Services
• Effective verbal and written communication and negotiation skills
• Subject matter expertise regarding audit technology’s application
• Effective project management skills
• Effective influencing and relationship management skills
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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