דרושים Mid-corp Relationship Manager - C12 Porto Alegre ב-Citi Group ב-ברזיל

The Mid-Corp Relationship Manager is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks and expectations;
• Serves as clients' contact point and is responsible for managing internal departments to address any customer service issues;
• Introduces solutions to clients in building and strengthening an effective portfolio;
• Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients’ individual needs;
• Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met;
• Identifies cross-sell opportunities to deepen and increase share of wallet;
• Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
• Supports the Senior Relationship Managers in structuring deals that balance risk and reward;
• Maximizes client experience by proactive sharing markets updates, trend and intelligence;
• Assists Senior Relationship Manager or Team Leader in in the research and identification of prospective clients;
• Networks with clients to identify avenues for new business opportunities
• Prepares /oversees new transaction submissions & annual reviews for the submission to the in-business credit lending management and independent risk department
• Actively protects Citi’s assets and reputation by being the first line of defense from credit risk management perspective
• Ensures compliance with regulatory requirements and Citi's policies / guidelines at all times
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients
• Demonstrates core credit skills
• Demonstrates an intermediate level of Early Warning Detection skills
• Demonstrates ability to close deals and proficiently manage the credit origination process, gather and maintain credit documentation and monitor accounts
• Demonstrates advanced understanding of accounting principles, financial modeling and statement analysis
• Ability to work effectively in team setting
• Excellent interpersonal, communication and influencing skills
• A self-starter, with positive/can-do approach, embraces changes and is bold;
• High level of energy, enthusiasm and motivation
• Highly focused, able to rapidly identify key priorities, clearly communicate the priorities
• Passion for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients’ needs.
• A proactive approach in looking for ways in strengthening business relationship with clients, delivers a simple, secure and seamless client experience
• Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
• Able to quickly adapt priorities based on the latest data insights
• Must have a sharp business development focus and demonstrative innovative approaches

Education:

• Bachelor’s/University degree or equivalent experience

• 2- 3 years of experience as a banker for Large Corporates
• English and Spanish are desirable but not mandatory.
• Mandatory CPA 20

Time Type:

Transaction Management will be responsible for supporting multiple aspects of the lending lifecycle including but not limited to loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control. The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met.

Responsibilities:

• Contribute to the build and development team to support loan origination and lifecycle management which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending and trade.
• Assist with the creation of processes, standards, procedures, controls, training, and implementation of transaction management.
• Aid in the design and implementation of technology including testing and rollout.
• Provide training and support to transaction management staff and business constituents.
• Partner with each of the originating and coverage business lines, credit risk, operations, legal, etc.
• Ensure that quality of data, controls and processes performed meet internal policies and regulatory requirements/expectations.
• Work with lines of business, transaction management, and loan operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency.
• Constantly improve processes, controls and efficiencies within the group and front to back across loan lifecycle
• Participate in projects to enhance performance and efficiency.
• Take part in loan remediation and loan system testing / migrations.
• Actively manage and maintain a deal closing pipeline of loan transactions.
• Coordinate and close loan transactions/lifecycle events, capture data, store documentation, troubleshoot issues/roadblocks, perform quality control
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Individual must have excellent communication, organizational and interpersonal skills.
• Individual must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up.
• Candidate has quantitative skills with a high proficiency with Excel and other Microsoft based programs.
• Tableau or visualization tool familiarity
• Keen attention to detail
• Developed analytical and problem-solving abilities
• Client relationship and solution skills
• English is mandatory

Additional non-core qualifications which will be considered are:

• Experience within a large global team supporting wholesale lending at large financial Institution
• Knowledge of wholesale loan (syndicated / bilateral) product and business, including an understanding of legal loan documentation, loan / funding mechanics, deal structure, funds flows, etc.
• Experience working with clients under time constraints to facilitate a transaction or process.
• Proven ability to collaborate with team members, Senior management, and other business constituents
• Critical decision-making capabilities including the ability to identify, escalate, and propose solutions to problems
• Ability to multi-task through the practice of strong organizational and time management skills with experience in continuously following-up with various stakeholders
• Understanding and awareness of appropriate corporate and regulatory policies in relation to Lending
• Deep understanding of operational processes supporting Wholesale lending
• Focus on achieving/exceeding key operating standards within a KPI/metrics driven culture
• Ability to work in an environment where priorities are frequently changing

Education:

• Bachelor's/University degree or equivalent experience

Time Type:

The Research Sr Associate is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Citi Research focuses on delivering high quality investment insights to equity investors on a global basis with a high emphasis on independence and objectivity in its products and insights
• The unit produces regular written research, hosts investor meetings with company management teams, holds conference calls with industry consultants and regularly communicates with clients (both internal and external)
• Modeling: Maintaining & updating existing company models; creating new models; maintaining relative value sheets
• Research: Assist with the publication of earnings previews/recaps, initiation reports, deep dive notes as well other group products
• Communication: Assist with client inquires and requests (internal and external)
• Events: Assist with coordination of investor meetings (management meeting & field trips) and conference calls with consultants
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years previous experience
• MBA or graduate degree and/or CFA preferred.
• Experience in Equity Research
• Good knowledge of accounting and modelling with a credit focus
• Experience in supporting senior research analysts
• Excellent inter-personal and writing skills
• Attention to detail
• Secure and maintain applicable licenses
• English: Fluent
• CNPI certification is a plus
  

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

Transaction Management will be responsible for supporting multiple aspects of the lending lifecycle including but not limited to loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control. The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met.

Responsibilities:

• Contribute to the build and development team to support loan origination and lifecycle management which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending and trade.
• Assist with the creation of processes, standards, procedures, controls, training, and implementation of transaction management.
• Aid in the design and implementation of technology including testing and rollout.
• Provide training and support to transaction management staff and business constituents.
• Partner with each of the originating and coverage business lines, credit risk, operations, legal, etc.
• Ensure that quality of data, controls and processes performed meet internal policies and regulatory requirements/expectations.
• Work with lines of business, transaction management, and loan operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency.
• Constantly improve processes, controls and efficiencies within the group and front to back across loan lifecycle
• Participate in projects to enhance performance and efficiency.
• Take part in loan remediation and loan system testing / migrations.
• Actively manage and maintain a deal closing pipeline of loan transactions.
• Coordinate and close loan transactions/lifecycle events, capture data, store documentation, troubleshoot issues/roadblocks, perform quality control
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Minimum 1-2 years of experience
• Individual must have excellent communication, organizational and interpersonal skills.
• Individual must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up.
• Candidate has quantitative skills with a high proficiency with Excel and other Microsoft based programs.
• Tableau or visualization tool familiarity
• Experience with Loan IQ, transaction capture tools, etc.
• Keen attention to detail
• Developed analytical and problem-solving abilities
• Client relationship and solution skills

Additional non-core qualifications which will be considered are:

• Experience within a large global team supporting wholesale lending at large financial Institution
• Knowledge of wholesale loan (syndicated / bilateral) product and business, including an understanding of legal loan documentation, loan / funding mechanics, deal structure, funds flows, etc.
• Experience working with clients under time constraints to facilitate a transaction or process.
• Proven ability to collaborate with team members, Senior management, and other business constituents
• Critical decision-making capabilities including the ability to identify, escalate, and propose solutions to problems
• Ability to manage multiple concurrent deadlines through the practice of strong organizational and time management skills with experience in continuously following-up with various stakeholders
• Understanding and awareness of appropriate corporate and regulatory policies in relation to Lending
• Deep understanding of operational processes supporting Wholesale lending
• Focus on achieving/exceeding key operating standards within a KPI/metrics driven culture
• Ability to work in an environment where priorities are frequently changing

Education:

• Bachelor's/University degree or equivalent experience

Time Type:

:

• Issuer Services Ops Tampa Hub perform the contractual obligation activities for more than 360 contracts for the following countries: Panama, Colombia, Peru, Brazil and Argentina.

• Our business handles a wide variety of types of contracts. No contract is the same; all are tailor made, according to the needs of the clients.

• Each Latin America Country has their own regulations that the candidates must understand, has a comprehensive knowledge, and be aware of each change of the regulation.

• The candidate must have good skills in learning the different systems depending on the country that will be under his/her responsibility.

• Candidate will have a short learning curve, due to the complex and dynamic nature of the business. Therefore, the candidate must be aware of this challenge.

• The candidate must have the ability to work (monitoring) closely with the team to ensure that all the process and activities have dully executed without error and losses. He / she is responsible of the correct execution of the process on the daily basis.

General Description:

• Independently administer and manage LATAM Agency & Trust Operational Payment activities end - to – end, including the process coordination with internal areas.

• Responsible to ensure the correct execution of payment / transfers for Agency & Trust area if complying with A&T agreements signed by the parties thought Citi Platforms.

• Responsible for Start of Day and End of Day procedures for the Payment & Settlement area, (i.e. wire system including starting or stopping various programs and connections).

• Responsible to alternate start times based on department business needs for start of day and end of day processing.

• Support Front & Middle Office, as well as internal areas related to client demands or internal process for Issuer Services Ops Tampa Hub.

• Responsible to provide accurate metrics and implement controls related to all activities performed as defined by internal Policies.

• Lead the different projects related to Issuer Services business to improve process and reduce risk and manual intervention.

• Supervises others, including coaching, scheduling, training, and delivering performance evaluations.

• Work on holidays and at different time - zones to provide the proper services for Issuer Services Ops

Day-to-Day Responsibilities:

• Responsible to understand the disbursement of funds workflow for the Issuer Services Business.

• Responsible to analyze larger outgoing wire requests to determine if they are in strict compliance with policies and procedures and ensure all required protocols have been followed and documented appropriately.

• Responsible to Analyze and approve the information of the instructions received by the client in the payment system, to make the distributions of funds (domestic transfers, Checks, International transfers, book to book) in accordance with the Agency & Trust contracts.

• Responsible to ensure transactions are captured and approved within required timeframe.

• Responsible to monitor live transactions within multiple payment processing applications, follows standard policies and procedures to address exceptions. Escalates appropriately when faced with an unresolved exception or impactful issue.

• Responsible to approve control log daily, to assurance that all instructions received were performed.

• Responsible to present management reports

• Responsible to analyze and approve metrics and its controls related to all activities performed as defined by bank Policies or internal decision.

• Supervise the performance of end-of-day reconciliations of the Payment & Settlement process

• Own, identify and recommend new procedural enhancements to improve efficiency.

• Daily, review and approve the activities performed during the day through the operational checklist of the area.

• Lead internal Projects related to Agency & Trust business.

• Support LATAM Agency & Trust Operational activities end - to - end, including the process of coordinating with other teams based on a different country.

• Responsible to have the procedures, instructions, manuals and checklist of the area updated

• Be aware of the emails received from internal and external clients and provide a response in a timely manner.

• Ability to manage team level processes.

• Work on holidays and at different time-zones to service the respective Latin American countries.

• Act as backup of other supervisors of the Issuer Services Ops area.

• Review and approve all the evidence for the Self-Assessment process in the systems.

• Provide support in any other activity that is assigned within Issuer Services Ops.

Qualifications:

• Bachelor’s Degree is required. Specialization in Economics, Finance, Business Administration, Accounting.

• Preferably, experience in Agency and Trust business in a financial institution or 5-8 Years of relevant experience.

• Proven payment process experience and its controls in a Financial Institution (International Wire transfer, Local Transfer (ACH), book to book, among others) either under role of Supervisor, Team Lead or Manager.

• Exceptional verbal, written, and presentations skills in English and Spanish; oral and written, with the ability to articulate complex and sensitive issues to management. Tri-lingual fluency of English, Spanish and Portuguese is preferred

• Team management experience. Demonstrated leadership and relationship management skills. Experience managing group of people.

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.

• Availability to work on holidays and at different time-zones to service the respective Latin American countries.

• Advanced skills in MS Office applications (Excel, Word, PowerPoint)

• Ability to draft detailed operating procedures, training materials, and tools

• Possess a sense of urgency with the ability to strive in a fast-paced high-energy work environment.

• Quick learner. Ability for a good understanding of activities, policies, procedures, regulations of different countries and concepts of the work area.

• Ability to analyze and understand legal documents.

• This position requires the use of multiples systems at the same time, in that sense the candidate must have the ability to absorb the modules and commands of the systems that will be used on a day-to-day basis.

• This position requires knowledge of the bank's policies, to execute the activities aligned to it. In that sense, the candidate must have the ability to fully understand the policies that govern our business and be updated of changes in them.

***Descrição da Vaga***

Fatos:

• A Issuer Services Ops Tampa Hub realiza atividades de obrigação contratual para mais de 360 ​​contratos nos seguintes países: Panamá, Colômbia, Peru, Brasil e Argentina.

• Nossa empresa lida com uma ampla variedade de tipos de contratos. Nenhum contrato é igual ao outro; todos são personalizados, de acordo com as necessidades dos clientes.

• Cada país da América Latina possui suas próprias regulamentações que os candidatos devem compreender, ter amplo conhecimento e estar cientes de cada alteração regulatória.

• ​​O candidato deve ter boas habilidades para aprender os diferentes sistemas, dependendo do país sob sua responsabilidade.

• O candidato terá uma curva de aprendizado curta, devido à natureza complexa e dinâmica do negócio. Portanto, o candidato deve estar ciente desse desafio.

• O candidato deve ter a capacidade de trabalhar (monitorar) em estreita colaboração com a equipe para garantir que todos os processos e atividades sejam devidamente executados, sem erros e perdas. Ele/ela é responsável pela correta execução do processo diariamente.

Descrição Geral:

• Administrar e gerenciar de forma independente as atividades de Pagamento Operacional da Agência e Fundos da América Latina, de ponta a ponta, incluindo a coordenação do processo com as áreas internas.

• Responsável por garantir a correta execução de pagamentos/transferências para a área de Agência e Fundos, em conformidade com os contratos de A&T assinados pelas partes através das Plataformas Citi.

• Responsável pelos procedimentos de Início e Fim do Dia para a área de Pagamento e Liquidação (ou seja, sistema de transferência eletrônica, incluindo o início ou o encerramento de vários programas e conexões).

• Responsável por alternar os horários de início com base nas necessidades de negócios do departamento para o processamento no início e no fim do dia.

• Dar suporte ao Front & Middle Office, bem como às áreas internas relacionadas às demandas dos clientes ou aos processos internos do Issuer Services Ops Tampa Hub.

• Responsável por fornecer métricas precisas e implementar controles relacionados a todas as atividades realizadas, conforme definido pelas Políticas internas.

• Liderar os diferentes projetos relacionados aos negócios de Serviços do Emissor para aprimorar os processos e reduzir riscos e intervenções manuais.

• Supervisionar outros, incluindo coaching, agendamento, treinamento e realização de avaliações de desempenho.

• Trabalhar em feriados e em diferentes fusos horários para fornecer os serviços adequados para a Equipe de Operações de Serviços ao Emissor.

Responsabilidades diárias:

• Responsável por compreender o fluxo de trabalho de desembolso de fundos para a Equipe de Serviços ao Emissor.

• Responsável por analisar solicitações de transferência bancária de grande porte para determinar se estão em estrita conformidade com as políticas e procedimentos e garantir que todos os protocolos necessários tenham sido seguidos e documentados adequadamente.

• Responsável por analisar e aprovar as informações das instruções recebidas pelo cliente no sistema de pagamento, para realizar as distribuições de fundos (transferências nacionais, cheques, transferências internacionais, livro a livro) de acordo com os contratos de Agência e Fundo.

• Responsável por garantir que as transações sejam capturadas e aprovadas dentro do prazo exigido.

• Responsável por monitorar transações em tempo real em diversos aplicativos de processamento de pagamentos, seguindo políticas e procedimentos padrão para lidar com exceções. Escalar adequadamente quando confrontado com uma exceção não resolvida ou problema impactante.

• Responsável por aprovar o registro de controle diariamente, para garantir que todas as instruções recebidas foram executadas. • Responsável pela apresentação de relatórios gerenciais

• Responsável por analisar e aprovar métricas e seus controles relacionados a todas as atividades realizadas, conforme definido pelas Políticas do Banco ou decisão interna.

• Supervisionar a execução das reconciliações de fim de dia do processo de Pagamento e Liquidação

• Responsabilizar-se, identificar e recomendar novos aprimoramentos processuais para aumentar a eficiência.

• Diariamente, revisar e aprovar as atividades realizadas durante o dia, por meio do checklist operacional da área.

• Liderar Projetos internos relacionados aos negócios de Agências e Trustes.

• Apoiar as atividades operacionais de Agências e Trustes da América Latina de ponta a ponta, incluindo o processo de coordenação com outras equipes baseadas em um país diferente.

• Responsável por manter os procedimentos, instruções, manuais e checklist da área atualizados.

• Estar ciente dos e-mails recebidos de clientes internos e externos e fornecer uma resposta em tempo hábil.

• Capacidade de gerenciar processos em nível de equipe.

• Trabalhar em feriados e em diferentes fusos horários para atender os respectivos países da América Latina.

• Atuar como backup de outros supervisores da área de Operações de Serviços ao Emissor.

• Revisar e aprovar todas as evidências para o processo de Autoavaliação nos sistemas.

• Prestar suporte em qualquer outra atividade atribuída à Equipe de Operações de Serviços ao Emissor.

Qualificações:

• Graduação completa é obrigatória. Especialização em Economia, Finanças, Administração de Empresas e Contabilidade.

• De preferência, experiência em Agências e Negócios Fiduciários em instituição financeira ou 5 a 8 anos de experiência relevante.

• Experiência comprovada em processos de pagamento e seus controles em instituição financeira (transferência bancária internacional, transferência local (ACH), book to book, entre outros), seja como Supervisor, Líder de Equipe ou Gerente.

• Habilidades excepcionais de comunicação verbal, escrita e apresentações em inglês e espanhol, oral e escrita, com capacidade de articular questões complexas e sensíveis à gerência. Fluência trilíngue em inglês, espanhol e português é desejável.

• Experiência em gestão de equipes. Habilidades comprovadas de liderança e gestão de relacionamento. Experiência em gestão de grupos de pessoas.

• Capacidade de trabalhar sob pressão e gerenciar prazos ou mudanças inesperadas de expectativas ou requisitos.

• Disponibilidade para trabalhar em feriados e em diferentes fusos horários para atender os respectivos países da América Latina.

• Habilidades avançadas em aplicativos do MS Office (Excel, Word, PowerPoint)

• Capacidade de elaborar procedimentos operacionais detalhados, materiais de treinamento e ferramentas

• Possuir senso de urgência com capacidade de se esforçar em um ambiente de trabalho dinâmico e dinâmico.

• Aprendizado rápido. Capacidade de compreender bem as atividades, políticas, procedimentos, regulamentações de diferentes países e os conceitos da área de trabalho.

• Capacidade de analisar e compreender documentos legais.

• Esta posição exige o uso de múltiplos sistemas simultaneamente; nesse sentido, o candidato deve ter a capacidade de absorver os módulos e comandos dos sistemas que serão utilizados no dia a dia.

• Esta posição exige conhecimento das políticas do banco para executar as atividades a elas alinhadas. Nesse sentido, o candidato deve ter a capacidade de compreender plenamente as políticas que regem nossos negócios e estar atualizado sobre as mudanças nelas.

Time Type:

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Specialized Knowledge

• Data Bases ORACLE (ANSI SQL to run queries of medium to complex difficulty in order to cover and deliver results from reviews of Data and Test Cases / Use Cases Processes )
• ORACLE PLSQL development (Tables, Indexes, procedures etc)
• UNIX/LINUX (enough in order to be able to navigate in these environments, move and copy files, rename them, modification of permissions, edit them, etc.)
• Java knowledge
• Basic Concepts of change management processes
• Good in Microsoft Office (Word, Excel, Power Point)
• Preferably with knowledge of Financial concepts, banking Industry, Accounting.

Time Type:

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:

• Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
• Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in fast pace and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Experiencia requerida

Mínima 1año de experiencia en aclaraciones.

Dominio de Microsoft Office.

Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.

Capacidad para trabajar en un ambiente apresurado y cambiante.

Habilidad para analizar datos y resolver problemas.

Habilidades comprobadas de organización y gestión del tiempo.

Diploma de bachillerato o equivalente.

Conocimiento en la atención y resolución de aclaraciones.

Conocimiento en productos y servicios del banco.

• Objetivo del puesto

Seguir procedimientos establecidos para completar asignaciones en el proceso BAU y resolver problemas que requieran de un análisis e investigación

Comunicar información pertinente a gerentes y supervisores, tales como reportes y volumetría relacionada a las aclaraciones.

Brindar asistencia al equipo, incluyendo ser experto en la materia, participar en casos especiales, capacitar a nuevos empleados dentro de la unidad de trabajo.

Se pueden asignar otras obligaciones laborales según sea necesario

• Objetivo del área

Gestionar las aclaraciones de los clientes relacionados a los productos de Captacion, documentando y analizando para generar un Dictamen dentro de los tiempos regulatorios establecidos.

• Funciones principales del Puesto

Seguir procedimientos establecidos para completar las asignaciones diarias en el proceso BAU de atención de aclaraciones en productos captación.

Comunicar información pertinente a gerentes y supervisores, tales como reportes y volumetría relacionada a las aclaraciones.

Brindar asistencia al equipo, incluyendo ser experto en la materia, participar en casos especiales, capacitar a nuevos empleados dentro de la unidad de trabajo.

Se pueden asignar otras obligaciones laborales según sea necesario

• Habilidades técnicas / Competencias que debe tener el Candidato

• Excelentes habilidades para trabajo en equipo
• Habilidades para transmitir conocimientos específicos de forma práctica y estructurada
• Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.
• Atención de problemas de manera inmediata (sentido de urgencia)
• Capacidad de análisis
• Trabajo bajo presión
• Orientación a cumplimiento de objetivos

Time Type: