דרושים Analista Junior De Onboarding Clientes C9 ב-Citi Group ב-Brazil, São Paulo

:

• Issuer Services Ops Tampa Hub perform the contractual obligation activities for more than 360 contracts for the following countries: Panama, Colombia, Peru, Brazil and Argentina.

• Our business handles a wide variety of types of contracts. No contract is the same; all are tailor made, according to the needs of the clients.

• Each Latin America Country has their own regulations that the candidates must understand, has a comprehensive knowledge, and be aware of each change of the regulation.

• The candidate must have good skills in learning the different systems depending on the country that will be under his/her responsibility.

• Candidate will have a short learning curve, due to the complex and dynamic nature of the business. Therefore, the candidate must be aware of this challenge.

• The candidate must have the ability to work (monitoring) closely with the team to ensure that all the process and activities have dully executed without error and losses. He / she is responsible of the correct execution of the process on the daily basis.

General Description:

• Independently administer and manage LATAM Agency & Trust Operational Payment activities end - to – end, including the process coordination with internal areas.

• Responsible to ensure the correct execution of payment / transfers for Agency & Trust area if complying with A&T agreements signed by the parties thought Citi Platforms.

• Responsible for Start of Day and End of Day procedures for the Payment & Settlement area, (i.e. wire system including starting or stopping various programs and connections).

• Responsible to alternate start times based on department business needs for start of day and end of day processing.

• Support Front & Middle Office, as well as internal areas related to client demands or internal process for Issuer Services Ops Tampa Hub.

• Responsible to provide accurate metrics and implement controls related to all activities performed as defined by internal Policies.

• Lead the different projects related to Issuer Services business to improve process and reduce risk and manual intervention.

• Supervises others, including coaching, scheduling, training, and delivering performance evaluations.

• Work on holidays and at different time - zones to provide the proper services for Issuer Services Ops

Day-to-Day Responsibilities:

• Responsible to understand the disbursement of funds workflow for the Issuer Services Business.

• Responsible to analyze larger outgoing wire requests to determine if they are in strict compliance with policies and procedures and ensure all required protocols have been followed and documented appropriately.

• Responsible to Analyze and approve the information of the instructions received by the client in the payment system, to make the distributions of funds (domestic transfers, Checks, International transfers, book to book) in accordance with the Agency & Trust contracts.

• Responsible to ensure transactions are captured and approved within required timeframe.

• Responsible to monitor live transactions within multiple payment processing applications, follows standard policies and procedures to address exceptions. Escalates appropriately when faced with an unresolved exception or impactful issue.

• Responsible to approve control log daily, to assurance that all instructions received were performed.

• Responsible to present management reports

• Responsible to analyze and approve metrics and its controls related to all activities performed as defined by bank Policies or internal decision.

• Supervise the performance of end-of-day reconciliations of the Payment & Settlement process

• Own, identify and recommend new procedural enhancements to improve efficiency.

• Daily, review and approve the activities performed during the day through the operational checklist of the area.

• Lead internal Projects related to Agency & Trust business.

• Support LATAM Agency & Trust Operational activities end - to - end, including the process of coordinating with other teams based on a different country.

• Responsible to have the procedures, instructions, manuals and checklist of the area updated

• Be aware of the emails received from internal and external clients and provide a response in a timely manner.

• Ability to manage team level processes.

• Work on holidays and at different time-zones to service the respective Latin American countries.

• Act as backup of other supervisors of the Issuer Services Ops area.

• Review and approve all the evidence for the Self-Assessment process in the systems.

• Provide support in any other activity that is assigned within Issuer Services Ops.

Qualifications:

• Bachelor’s Degree is required. Specialization in Economics, Finance, Business Administration, Accounting.

• Preferably, experience in Agency and Trust business in a financial institution or 5-8 Years of relevant experience.

• Proven payment process experience and its controls in a Financial Institution (International Wire transfer, Local Transfer (ACH), book to book, among others) either under role of Supervisor, Team Lead or Manager.

• Exceptional verbal, written, and presentations skills in English and Spanish; oral and written, with the ability to articulate complex and sensitive issues to management. Tri-lingual fluency of English, Spanish and Portuguese is preferred

• Team management experience. Demonstrated leadership and relationship management skills. Experience managing group of people.

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.

• Availability to work on holidays and at different time-zones to service the respective Latin American countries.

• Advanced skills in MS Office applications (Excel, Word, PowerPoint)

• Ability to draft detailed operating procedures, training materials, and tools

• Possess a sense of urgency with the ability to strive in a fast-paced high-energy work environment.

• Quick learner. Ability for a good understanding of activities, policies, procedures, regulations of different countries and concepts of the work area.

• Ability to analyze and understand legal documents.

• This position requires the use of multiples systems at the same time, in that sense the candidate must have the ability to absorb the modules and commands of the systems that will be used on a day-to-day basis.

• This position requires knowledge of the bank's policies, to execute the activities aligned to it. In that sense, the candidate must have the ability to fully understand the policies that govern our business and be updated of changes in them.

***Descrição da Vaga***

Fatos:

• A Issuer Services Ops Tampa Hub realiza atividades de obrigação contratual para mais de 360 ​​contratos nos seguintes países: Panamá, Colômbia, Peru, Brasil e Argentina.

• Nossa empresa lida com uma ampla variedade de tipos de contratos. Nenhum contrato é igual ao outro; todos são personalizados, de acordo com as necessidades dos clientes.

• Cada país da América Latina possui suas próprias regulamentações que os candidatos devem compreender, ter amplo conhecimento e estar cientes de cada alteração regulatória.

• ​​O candidato deve ter boas habilidades para aprender os diferentes sistemas, dependendo do país sob sua responsabilidade.

• O candidato terá uma curva de aprendizado curta, devido à natureza complexa e dinâmica do negócio. Portanto, o candidato deve estar ciente desse desafio.

• O candidato deve ter a capacidade de trabalhar (monitorar) em estreita colaboração com a equipe para garantir que todos os processos e atividades sejam devidamente executados, sem erros e perdas. Ele/ela é responsável pela correta execução do processo diariamente.

Descrição Geral:

• Administrar e gerenciar de forma independente as atividades de Pagamento Operacional da Agência e Fundos da América Latina, de ponta a ponta, incluindo a coordenação do processo com as áreas internas.

• Responsável por garantir a correta execução de pagamentos/transferências para a área de Agência e Fundos, em conformidade com os contratos de A&T assinados pelas partes através das Plataformas Citi.

• Responsável pelos procedimentos de Início e Fim do Dia para a área de Pagamento e Liquidação (ou seja, sistema de transferência eletrônica, incluindo o início ou o encerramento de vários programas e conexões).

• Responsável por alternar os horários de início com base nas necessidades de negócios do departamento para o processamento no início e no fim do dia.

• Dar suporte ao Front & Middle Office, bem como às áreas internas relacionadas às demandas dos clientes ou aos processos internos do Issuer Services Ops Tampa Hub.

• Responsável por fornecer métricas precisas e implementar controles relacionados a todas as atividades realizadas, conforme definido pelas Políticas internas.

• Liderar os diferentes projetos relacionados aos negócios de Serviços do Emissor para aprimorar os processos e reduzir riscos e intervenções manuais.

• Supervisionar outros, incluindo coaching, agendamento, treinamento e realização de avaliações de desempenho.

• Trabalhar em feriados e em diferentes fusos horários para fornecer os serviços adequados para a Equipe de Operações de Serviços ao Emissor.

Responsabilidades diárias:

• Responsável por compreender o fluxo de trabalho de desembolso de fundos para a Equipe de Serviços ao Emissor.

• Responsável por analisar solicitações de transferência bancária de grande porte para determinar se estão em estrita conformidade com as políticas e procedimentos e garantir que todos os protocolos necessários tenham sido seguidos e documentados adequadamente.

• Responsável por analisar e aprovar as informações das instruções recebidas pelo cliente no sistema de pagamento, para realizar as distribuições de fundos (transferências nacionais, cheques, transferências internacionais, livro a livro) de acordo com os contratos de Agência e Fundo.

• Responsável por garantir que as transações sejam capturadas e aprovadas dentro do prazo exigido.

• Responsável por monitorar transações em tempo real em diversos aplicativos de processamento de pagamentos, seguindo políticas e procedimentos padrão para lidar com exceções. Escalar adequadamente quando confrontado com uma exceção não resolvida ou problema impactante.

• Responsável por aprovar o registro de controle diariamente, para garantir que todas as instruções recebidas foram executadas. • Responsável pela apresentação de relatórios gerenciais

• Responsável por analisar e aprovar métricas e seus controles relacionados a todas as atividades realizadas, conforme definido pelas Políticas do Banco ou decisão interna.

• Supervisionar a execução das reconciliações de fim de dia do processo de Pagamento e Liquidação

• Responsabilizar-se, identificar e recomendar novos aprimoramentos processuais para aumentar a eficiência.

• Diariamente, revisar e aprovar as atividades realizadas durante o dia, por meio do checklist operacional da área.

• Liderar Projetos internos relacionados aos negócios de Agências e Trustes.

• Apoiar as atividades operacionais de Agências e Trustes da América Latina de ponta a ponta, incluindo o processo de coordenação com outras equipes baseadas em um país diferente.

• Responsável por manter os procedimentos, instruções, manuais e checklist da área atualizados.

• Estar ciente dos e-mails recebidos de clientes internos e externos e fornecer uma resposta em tempo hábil.

• Capacidade de gerenciar processos em nível de equipe.

• Trabalhar em feriados e em diferentes fusos horários para atender os respectivos países da América Latina.

• Atuar como backup de outros supervisores da área de Operações de Serviços ao Emissor.

• Revisar e aprovar todas as evidências para o processo de Autoavaliação nos sistemas.

• Prestar suporte em qualquer outra atividade atribuída à Equipe de Operações de Serviços ao Emissor.

Qualificações:

• Graduação completa é obrigatória. Especialização em Economia, Finanças, Administração de Empresas e Contabilidade.

• De preferência, experiência em Agências e Negócios Fiduciários em instituição financeira ou 5 a 8 anos de experiência relevante.

• Experiência comprovada em processos de pagamento e seus controles em instituição financeira (transferência bancária internacional, transferência local (ACH), book to book, entre outros), seja como Supervisor, Líder de Equipe ou Gerente.

• Habilidades excepcionais de comunicação verbal, escrita e apresentações em inglês e espanhol, oral e escrita, com capacidade de articular questões complexas e sensíveis à gerência. Fluência trilíngue em inglês, espanhol e português é desejável.

• Experiência em gestão de equipes. Habilidades comprovadas de liderança e gestão de relacionamento. Experiência em gestão de grupos de pessoas.

• Capacidade de trabalhar sob pressão e gerenciar prazos ou mudanças inesperadas de expectativas ou requisitos.

• Disponibilidade para trabalhar em feriados e em diferentes fusos horários para atender os respectivos países da América Latina.

• Habilidades avançadas em aplicativos do MS Office (Excel, Word, PowerPoint)

• Capacidade de elaborar procedimentos operacionais detalhados, materiais de treinamento e ferramentas

• Possuir senso de urgência com capacidade de se esforçar em um ambiente de trabalho dinâmico e dinâmico.

• Aprendizado rápido. Capacidade de compreender bem as atividades, políticas, procedimentos, regulamentações de diferentes países e os conceitos da área de trabalho.

• Capacidade de analisar e compreender documentos legais.

• Esta posição exige o uso de múltiplos sistemas simultaneamente; nesse sentido, o candidato deve ter a capacidade de absorver os módulos e comandos dos sistemas que serão utilizados no dia a dia.

• Esta posição exige conhecimento das políticas do banco para executar as atividades a elas alinhadas. Nesse sentido, o candidato deve ter a capacidade de compreender plenamente as políticas que regem nossos negócios e estar atualizado sobre as mudanças nelas.

Time Type:

Serves as a senior compliance risk analyst for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. It will be responsible for Finance area coverage as Function Compliance Officer, in order to partner to develop and apply CRM program solutions that meet Finance needs in a manner consistent with the Citi program framework.Responsibilities:

• Participating in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM.
• Reviewing materials to ensure compliance with various regulatory and legal requirements. Identifying and addressing potential risks.
• Investigating and assisting in responses to compliance risk issues. Investigating regulatory inquiries, preparing required documentation, making recommendations to senior management on how to proceed, and preparing responses for the regulatory inquiries.
• Monitoring adherence to Citi’s Compliance Risk Policies and relevant procedures.
• Preparing, editing and maintaining Compliance program related materials.
• Interacting and working with Finance area within Citi, and other functions areas, as necessary.
• Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.
• Appropriately assess risk when functions decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Knowledge of Compliance laws, rules, regulations, risks and typologies
• Background knowledge in Finance area, as differential skills
• Excellent written and verbal communication skills
• Must be a self-starter, flexible, innovative and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
• Excellent project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint)

Education:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; Advanced degree preferred
• Native Portuguese speaker
• Fluent English

Time Type:

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Responsibilities:

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
• Provides response to client and internal inquiries.
• Prepares documentation for archiving .
• Applies appropriate bank’s regulations while processing the requests.
• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
• Documents operation procedure updates.
• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
• Verification and authorization of data entered in the systems.
• Ensures all queries are dealt with in an efficient and timely manner.
• Escalates urgent / risk issues through the appropriate escalation channels.
• Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
• Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
• Assists in the implementation of validated process improvements.
• Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
• Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous experience in financial services preferred.
• Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
• Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken).

Education:

• Bachelor’s/University degree or equivalent experience

• Inglês Fluente é mandatório!
• Oportunidade ímpar para pessoas que gostam de desenvolver relacionamento com clientes

Time Type:

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Responsibilities:

• Participates in internet development initiatives. Builds foundation to understand high-volume self-service internet applications in the financial industry and associated multi-disciplinary domain knowledge (customer service, operations and marketing).
• Interfaces with junior stakeholders driving internet initiatives. Communicates progress to manager.
• Ensures the best client implementation experience in all host to host projects by completing basic internal and external project related activities for a timely and smooth delivery. Escalates client concerns.
• Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Able to leverage technology resources to pull metrics.
• Performs other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Technology or application/ systems experience. Results orientation – evidence of proactively driving projects to conclusion. Effective communication skills. Organizational and planning skills. Negotiation, decision making and problem solving skills. Ability to manage high workload within a pressurized environment. Flexibility – ability to manage a varying workload (ie, volume, complexity and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams. Good work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified. Attention to detail and experience of working in a controlled environment

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Great communicator – must be comfortable speaking with people of varying levels of seniority and technical knowledge both internally and externally (we are a client facing team after all!)
• Technical acumen – you don’t need to be from a technology background but you need to be able to be comfortable diving into technical discussions, understanding technical documentation, solving technical problems
• Ability to handle a mixed workload – you will be working with several clients on several projects in parallel. You need to be able to manage your time effectively and efficiently to make sure all your clients get the attention they need to keep them moving forwards
• Empowered – you act as the single technical point of contact to face off to the client and need to represent our clients interests internally. You need to be comfortable in pushing our internal partners across technology, operations, and product in getting the right results to deliver an exceptional client experience
• Bonus points if you have any of these skills / experiences: System integration – getting systems speaking to each other, XML – a familiarity with the message format, API / webservices – building or designing interfaces, Payments (e.g. SEPA / SWIFT / Instant Payment Schemes, etc)
• Types of jobs you may have done previously that make you a good candidate (but not limited to): Business Analyst, Professional Services, Technical Customer Support, Technical Consultant, Technology Project Manager, Payments Specialist.

Qualification:

• Education: bachelor level minimum, master level desirable
• Knowledge of Cash Management products.
• Fluency in spoken and written English (Spanish is desirable)
• Advanced Project Management skills, including management of multiple projects, planning and execution.
• A plus if Certified Project Management Professional with PMI
• Analytical and process skills • Implementation experiences desirable.
• Articulate, excellent presentation and communication skills. Very good understanding of information systems and technology, experienced project managing for technology relatedsolutions.
• Host to Host Banking technical knowledge (highly preferable
• Connectivity (SWIFT, SFTP, etc). • Encryption Tools (Ex: PGP, Symantec)
• Electronic File Formats (ISO20022 XML, MT101, etc
• Corporate financial ERP knowledge (preferable)
• Positive track record in cross cultural and matrix business settings
• Passion for driving results, with persistent follow through.
• Influencing and negotiation skills.
• Ability to function in a highly matrixed environment.

Time Type:

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Responsibilities:

• Process securities transactions, provide analytic input for traders and aid in review of derivative products
• Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
• Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
• Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
• Escalate transaction processing issues to the appropriate department and collaborate on a solution
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership
• Assist with control activities, and the launch of new products and services
• Ensure processes adhere to audit and control policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Fundamental understanding of Treasury products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Ability to work in a fast-paced environment
• Demonstrated knowledge of macros

Education:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Inglês Avançado é mandatório
• Extremamente desejável ter proficiência en Excel e VBA
• Buscamos um perfil analítico e diligente, mas com ótimas habilidades de relacionamento e comunicação, com viés propositivo.

Time Type:

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Responsibilities:

• Process securities transactions, provide analytic input for traders and aid in review of derivative products
• Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
• Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
• Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
• Escalate transaction processing issues to the appropriate department and collaborate on a solution
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership
• Assist with control activities, and the launch of new products and services
• Ensure processes adhere to audit and control policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Fundamental understanding of Treasury products, accounting and regulatory policies
• Fluent English
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Ability to work in a fast-paced environment
• PQO (B3) Certification

Education:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, Finance or related areas

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Inglês Fluente é mandatório
• Ter certificação PQO da B3 ativa é mandatório
• Conhecimento em Macros e VBA é um diferencial

Time Type:

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