דרושים Avp Operational Client Relationship Manager ב-Citi Group ב-אוסטרליה

This role may suit an individual with strong experience in Technology Product Delivery Management, Client Relationship Management and Service, Change Management and Program Management. The individual should have significant experience of Securities Services (Asset Management) particularly Custody and Fund Servicing with a broader of understanding of the entire Investment Lifecycle. The key responsibilities of this role are to:

Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions.

Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and overs their implementation to ensure delivery of high-quality results.

Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes.

Program Management: Drive program success from initiation through execution, ensuring that goals, timelines and deliverables are met.

Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements. You will need to develop a deep understanding of Citi’s internal products, architecture, and capabilities to define the most effective end to end solutions for clients aligned with Citi’s strategic objectives.

Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process.

: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements.

Basic Qualifications

• Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas.
• Ability to drive holistic operational processes and cross product technical solutions across product areas.
• Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success.
• Proven Project management skills focused on technical solutions delivery.
• Operate with a product and solutions mindset.
• Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally.
• Must possess highly professional presence. Excellent communication and relationship-building skills.
• Must possess ability to lead working sessions and senior client presentations. Ability to drive consensus and manage differing points of view with composure.
• Demonstrated experience of leading and participating in continuous improvement initiatives relating to client delivery and problem management.
• Experience in discussing and presenting complex technical ideas to stakeholders with varying levels of technology background.
• Ability to plan and host key reviews with clients, managing the agenda and ensure both Citi and the client views are represented.
• Ability to manage cross-organizationally without direct reporting lines, effectively influencing and leading teams to achieve business objectives as an individual contributor.

Preferred Qualifications

• Proven ability to handle multiple streams of intense activity in a fast-paced technology environment.
• Ability to critically analyze data and processes to identify issues, root causes and corrective actions.
• Strong organizational skills - for self and with the ability to get the best from others.
• A delivery-focused approach with a high level of attention to detail.
• Demonstrated ability to manage multiple, strategic client relationships in a client facing role.
• Familiarity with big data concepts, data integration platforms such as Snowflake and APIs is a plus.
• Knowledge of Aladdin platform, including its capabilities and workflows preferred.
• Innovative and creative thinker and problem solver; able to generate new ideas; forward-thinker; thought-leader.
• Strong attention to detail, follow-through and results oriented.
• Familiarity with digital transformation and enterprise solutions.
• Experience with agile methodologies and tools.
• Honed consulting, influence, and negotiation skills to achieve desired outcomes. Be able to travel about ~20% of the time.

• Bachelor’s/University degree or equivalent experience, potentially Masters degree.
• 10 years’ experience working within Technology, Operations or Client-facing activities.
• 3+ years financial services experience, preferably in Securities Services.
• Degree-educated; either in a financial discipline or else IT.

Time Type:

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Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.
As anyou will play a pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our business to confidently service our clients.
Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

At

Job Purpose:

You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues.

You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.

You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients

based inSydney, Australia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Own and manage the post-trade Operational relationship for a portfolio of Australian Clients ​
• Ensure client queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.
• Provide operational solutions and remediations to eliminate /reduce client or Citi pain points & manual touch-points
• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
• Partner with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience.
• Conduct regular Client visits and engage in Citi-client operational relationship reviews to obtain insights on improvement areas
• Initiate and drive value-add with strategic partnerships, advisory publications and seminar events​
• Partner with the sales and prospective clients to outline CITI client offering to drive further business growth
• Perform analytics to review client performance, make suggestions on how to optimise the clients flow through system and client analysis.
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy’s.
• Provide support when required to global clients to the franchise during Australia market hours

Essential Requirements:

• 5+ years of relevant client facing experience
• Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
• Market expertise, in at least one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.

Client & Relationship Focus:

• Proven experience managing and expanding client relationships in Australian financial services, particularly with institutional equities trading clients.
• Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment. Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews.
• Demonstrated ability to build strong working relationships with internal teams (Sales, Client Executives, Prime Brokerage, Technology) for a seamless client experience.

Operational & Market Expertise:

• Strong understanding of the Australian equities market, including trading operations, regulations, and industry best practices. In-depth post-trade operations knowledge (clearing, settlement, custody, corporate actions).
• Proven ability to investigate and resolve operational issues efficiently, minimizing client impact. Familiarity with trading and post-trade technology platforms used in the Australian market.

Analytical & Problem-Solving Skills:

• Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience. Proficiency in using data analysis tools and techniques.

Preferred Qualifications:

• Bachelor's degree in a relevant field (e.g., Finance, Business, Economics).
• Understanding of Australian financial services regulatory requirements and risk management principles and relevant industry certifications (e.g., Securities Institute of Australia qualifications).
• Market expertise, in more than one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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Able to work independently, good communication skills, has experience in working on complex and medium to large projects.

Role Overview/What will you do:

• Work within a global team of experienced FIX Engineers to establish and maintain connectivity from external clients to Citi FIX gateways.
• Communicate effectively with business, development, QA, infrastructure, and production support teams.
• Use technical skills to ensure business requirements are understood at all levels of delivery.
• Assist with troubleshooting and issue resolution across development, support, and technical business users.
• Establish strong working relationships across different technology areas (QA, Support, etc.).
• New client connectivity onboarding and certification
• Migrating existing connectivity from legacy platform to new as required
• 2nd line support for all FIX issues and Client Connectivity related
• Client onboarding for Equity, Futures & Options, Derivative and Rates businesses

Development Value:

• This role will offer an exceptional candidate who is looking to gain real Client Onboarding access experience, the opportunity to refine and grow a diverse connectivity skillset.
• Working as part of a close-knit team they will learn to collaborate efficiently and benefit from the breadth of the teams reach across asset classes and locations.
• This role is ideally suited for a very delivery focused technologist and someone looking to gain a lot of exposure to trading/sales, as well as the chance to work on cutting edge technology.

Key Skills and Experience required

• Solid 4-5 years relevant experience in FIX Engineering or systems analysis role
• Subject Matter Expert (SME) in FIX Protocol
• Familiar with networking fundamentals
• Good understanding of electronic trading and financial markets
• Experience in FIX client onboarding and certification projects
• Knowledge of Third Party Networks and EMS/OMS software vendors. (e.g., Fidessa, NYFIX, Bloomberg, TradingScreen, ITG etc..)
• Consistently demonstrates clear and concise written and verbal communication
• Prior experience with Aegis Client Simulator or other FIXtesting/certificationtools
• Experience with UNIX, SQL and XML

Added Skills:

• Demonstrates effective analysis and problem solving.
• Good Analytical and Project Coordination skills
• Excellent verbal and written communication skills.
• Ability to prioritize work load and meet multiple project deadlines.
• Ability to adapt to a dynamic work environment and make independent decisions.
• Relationship Management - Ability to deal with a range of external parties, stakeholders, and business groups with varying levels of seniority.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

This role is based in Sydney, and will be responsible for managing primarily the Australia based clients who are trading and clearing onshore Australia and all global exchanges.

Key Responsibilities:

• Know Your Client – Structure, Strategies, and Service needs.

• Accountable for client profitability; revenue growth and ensure adherence with Service Level Agreements

• Accountable for day-to-day service and client satisfaction, including risk management and timely escalation

• Perform regular client reviews to determine overall client satisfaction and coordinate the response to client concerns

• Drive continuous enhancement of Citi products and services across Australia's Futures and Prime Franchise

• Understanding the client wallet, driving organic growth and the identification and execution of cross sell opportunities including Equities Prime brokerage and Electronic Execution business.

• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance to ensure appropriate governance and control infrastructure for Futures Clearing Product

• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics

• Manage overall liquidity of the business e.g., effective margin management across CCPs, manage investments and reduce overall business borrowing needs

• Driving all aspects of interest income and associated costs including detailed understanding of balance sheet, RWA, Capital, GSIB and reducing working capital costs

• Represent Citi in various engagements with external stakeholders including: CCPs, trade organizations, exchanges, and vendors

Knowledge/Experience:

• Extensive prior experience in one or more of Futures, OTC Clearing and FXPB is essential.

• A good cross product knowledge covering, equities, fixed income, FX, Derivatives, Electronic Trading and Swaps. Should cover trading, market regulations.

• A strong understanding of the regulatory, risk and control environment impacting our business.

• A good understanding of global markets, including Market Regulations, Investment Limitations and Operational/Settlement Procedures.

• A good understanding of mega banks, regional banks, asset managers, insurance and hedge fund investment style.

• A knowledge with IT infrastructure supporting financing products

Skills:

• Self-motivated with strong organizational skills.

• Excellent written and verbal communication skills and the confidence to handle external meetings and discussions with Clients.

• Attention to detail and the commitment to deliver an excellent service to a demanding global client base.

• Advanced analytical skills, as well as the ability to break down problems and proactively own the problem by recommending and/or implementing solutions.

• The ability to multitask and constantly assess and change priorities in line with the demands of the business and Client base.

• Willingness and motivation to maintain a steep learning curve, keeping in tune with the business, client demands and global market developments.

• Client management

• Market analysis and risk management capability

• Business driven individual willing to work on the business holistically

Qualifications:

• More than 10 years of relevant experience

• Previous experience in the financial industry preferred

• Proven analytical and organization skills

Education:

• Bachelor's degree/University degree or equivalent experience

Time Type:

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The Research Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Responsibilities include: building financial models, writing research reports, conducting macroeconomic analysis on the global energy industry, communicating our team's ideas to institutional investors, conducting due diligence and working with Citi's product team to identify trends in the space.
• Self-starter; used to working in a team environment and who has the ambition to progress his/her career within equity research
• Conduct analysis
• Make Investment Recommendations
• Interact with Institutional Clients
• Arrange company visits and regular management contact for investing clients and due diligence purposes
• Attend industry conferences and speak to industry contacts
• Track company events and earnings
• Develop financial models and valuation techniques
• Establish yourself as an expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4-10 years previous experience
• Distill research into an investable thesis and write reports/notes for clients. Market ideas to internal constituents and clients via phone calls and client marketing trips. Help facilitate direct corporate access for investors.
• Secure and maintain applicable licenses as necessary.

Education:

• Bachelor’s/University degree or equivalent experience.

Time Type:

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