דרושים Customer Experience Manager ב-Cisco ב-United Kingdom, London
Cisco Early Career Business Analyst Scrum Master Intranet Experien... United Kingdom, England, London
Minimum Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.Relevant experience is accepted in lieu of degree.
- Basic understanding of Agile principles and Scrum framework.
- Familiarity with project management tools (e.g., Jira).
- Ability to communicate effectively with technical and non-technical stakeholders.
- Demonstrated ability to learn new concepts and technologies quickly.
Preferred Qualifications
- Entry-level Scrum Master certification (e.g., CSM, PSM I).
- Internship or project experience in a software development environment.
- Strong problem-solving and conflict-resolution skills.
- Excellent interpersonal and communication skills.
- Eagerness to learn and a proactive attitude towards continuous improvement.
משרות נוספות שיכולות לעניין אותך
Cisco Partner Business Development Manager Buying Programs United Kingdom, England, London
Your Impact
In this role, you will drive the sale, expansion, adoption, and profitability of Cisco’s software buying programs (including Managed Service Enterprise Agreements, Whole Portfolio Agreements, Enterprise Agreements, and recurring revenue streams) with our global service provider, channel partner, BT. This is a highly visible and strategic position responsible for the end-to-end execution plan for software, managed services, and services sales—with a focus on scalable growth. You will:
- Act as a subject matter expert on Cisco’s software models, subscriptions, managed services (including MSEA), and Customer Experience (CX) approaches, supporting partner transformation and long-term, profitable growth for Cisco and its partners.
- Develop and execute partner sales strategies for software, managed services, and recurring revenue, collaborating with cross-functional teams to accelerate partner-led sales (including Enterprise Agreements, Managed Services, MSEA, and recurring revenue streams).
- Build and maintain strong alliances with partner executives, sales leaders, service leaders, product managers, Cisco account teams, architecture specialists and the channel account team who lead the partner relationship with BT.
- Serve as a key coordination point for software, managed services, and partner organization initiatives, representing the partner channel in technical, commercial, managed services, and architectural forums.
- Drive innovation and best practices for portfolio transformation, recurring revenue acceleration, managed services growth, and partner software practice development.
- Lead, educate, and scale enablement programs with Partner Account Executives (PAEs), architecture specialists, and Customer Experience (CX) teams to strengthen the software and managed services pipeline and improve customer value realization.
- Facilitate recurring revenue, managed services, and software/services updates, demand generation, and practice build efforts with internal and partner stakeholders.
- Provide strategic input into the evolution of software buying programs, managed services offerings (including MSEA), and recurring revenue initiatives.
- Drive incremental growth in software sales.
Areas of Responsibility:
- Drive execution of software, managed services (including MSEA), and recurring revenue initiatives with BT, focusing on bookings and adoption.
- Enable partner transformation and support for new buying models, managed services (including MSEA and WPA).
- Engage with teams to provide business updates, input on strategy, and innovation in portfolio transformation.
- Represent the partner channel in technical, architectural, managed services, and commercial discussions, ensuring alignment and value delivery.
- Collaborate on business acceleration and lifecycle transformation initiatives to maximize partner and customer value.
Example Responsibilities:
- Support EA 3.0, MSLA, MSEA, and Managed Services deployment for key partners, advocating their needs internally and externally.
- Drive recurring revenue and managed services (including MSEA) updates with partner and CX teams to promote demand generation and practice build.
- Organize and deliver enablement sessions with PAMs, specialists, and partner teams to scale software and managed services (including MSEA) adoption.
- Identify and mitigate risks in major deals, ensuring successful execution and closure.
Minimum Qualifications
- Experienced sales or business development professional with a proven track record of driving incremental business growth, especially in Cisco based annuity, software, managed services, or services sales.
- Skilled at influencing and building relationships at C-level and across complex, matrixed organizations.
- Excellent communicator, able to facilitate and negotiate at all levels—internally and externally—with executive presence and clarity.
- Able to organize, motivate, and virtually lead cross-functional and cross-cultural teams to achieve shared goals.
- Entrepreneurial, proactive, and innovative, with a results-oriented, action-driven approach.
- Comfortable managing ambiguity, simplifying complex environments, and creating solutions under deadline pressure.
- Strong analytical and problem-solving skills, able to interpret and present data to drive decisions.
- Adept at identifying risk areas in sales and developing effective mitigation strategies.
- Familiar with Cisco’s portfolio, buying models, managed services (including MSEA), and the partner ecosystem; able to articulate value and drive adoption (does not need deep technical expertise, but must know where to access it).
Preferred Qualifications
- Demonstrable record of overachievement against quota and success selling Cisco software and services in a managed services environment.
- Experience in large, complex organizations and fast-paced, changing environments.
- Experience in contributing to the commercial proposal of large, complex, global deals.
- Confidence in leading through ambiguity and finding a way to ‘get things done’.
- Strategic, product, sales, marketing, analytics, and finance acumen to communicate across diverse audiences.
- Ability to scale initiatives through education, enablement, and best practice sharing.
משרות נוספות שיכולות לעניין אותך
Cisco Customer Experience Success Specialist Transport & Automatio... United Kingdom, England, London
In this role you will:
- Leverage domain expertise to proactively identify and mitigate risks and lead customer expectations for successful delivery and Licensing consumption/renewal
- Provide lifecycle feedback to CX Product Management and CX Success Programs Teams
- Advocate for Cisco’s end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers.
Minimum Qualifications
- Technical experience of 5+ years of relevant technical experience as Technical or Architecture lead in a customer facing consulting role.
Experience in AT LEAST TWO of the following technical fields:
- Transport IP Core across large organizations (Service Provider, Finance, Public Sector, Enterprise)
- Automation Environment (Cisco and Multi-vendor)
- Core MPLS or Metro (Cisco XR or Industry Standard)
- Controllers and Software Lifecycle
- Automation Software for Networking
- Software Integration API across multi vendor Solution
- Cloud Architectures
- Software Development and programming
Preferred Qualifications
- Degree or MSc or equivalent experience and Industry Standard Certification
- Experience in multi-vendor environment as a bonus.
- Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner).
- Ability to educate customers on product value and establish trusted advisor relationships across different organizational levels.
- Bonus language skills (ie Arabic, French, Spanish, German, or Italian)
משרות נוספות שיכולות לעניין אותך
Cisco Customer Experience Principal United Kingdom, England, London
משרות נוספות שיכולות לעניין אותך
Cisco Services Business Development Manager United Kingdom, England, London
While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.
In close partnership with sales, you will utilise your unique professional services, industry vertical, and technology expertise to lead the shaping of new business opportunities and designing tailored service solutions. Complementing our products, playing a vital role by creating the best value service mix and outcomes for our customers.
What You'll Do
- Lead pre-sales opportunities from inception to close, translating customer needs into impactful service proposals.
- Drive new business by aligning with Service Sales teams on Cisco's Lifecycle and transformational opportunities.
- Leverage your knowledge of Cisco's technology to create compelling service propositions that meet customer objectives.
- Lead Services RFP/RFIs for targeted accounts and sectors.
- Identify and generate new services business opportunities through an understanding of enterprise/public sector customer needs, industry and market trends.
- Evangelize Cisco Services' value to internal and external stakeholders to maximize revenue growth.
What You Need
- Proven consultative selling experience with strong interpersonal and negotiation skills.
- Background in Professional Services, with experience working with strategic customers and industry-specific expertise.
- Exceptional communication and presentation skills to convey the value of complex solutions.
- Ability to adapt to new technologies (e.g., AI) and craft service narratives that align with evolving customer needs.
- A sales-driven mindset, with tenacity and a results-oriented approach.
Minimum Qualifications
- 5+ years of technology-related business development / sales experience with a focus on Professional Services.
- Foundational knowledge around data centre infrastructure including areas such as networking, compute/AI & Security
- Excellent presentation skills - ability to value-sell and craft compelling service propositions
- Demonstrable track record of winning major strategic opportunities in public sector and/or large enterprise accounts
Preferred Qualifications
- Bachelor’s degree or equivalent experience in Business, Computer Science, Engineering, or a related field
- Cisco Solution Knowledge (specifically around Datacentre and Security)
- ITIL Foundation / Service Design Experience
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
משרות נוספות שיכולות לעניין אותך
Cisco Customer Delivery Technical Leader United Kingdom, England, London
Minimum Qualifications
Experience: 7+ years in customer-facing service delivery engineering roles.
Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.
Preferred Qualifications
- Cisco Certified Internetwork Engineer Enterprise Infrastructure and/or Cisco Certified Internetwork Engineer Data Center
- Experience working with Cisco enterprise routing and switching at a global systemically important bank (G-SIB)
- Practical experience with Cisco Nexus routing / switching and data center architecture
משרות נוספות שיכולות לעניין אותך
Cisco Customer Success Manager Software Adoption United Kingdom, England, London
Location: UK
Travel: Up to 30%
Meet the Team
You will be joining a highly experienced and collaborative team that thrives on mutual support and shared expertise, working together with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure our customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth through strong partnerships with Sales and Renewals teams.
Your Impact
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success.
As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of contact, you guide customers through software adoption, enabling them to achieve their business and technical goals. Your responsibilities include:
- Driving software utilization and value realization to support renewals and business growth.
- Proactively managing renewal risks, increasing customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
- Building strong customer relationships to understand their challenges and objectives, and collaborating with Sales, Renewals, and other teams to identify impactful use cases.
- Acting as a technology advocate by providing insights to Cisco’s product teams and staying informed on the latest technologies, competitive landscape, and industry trends.
- Offering mentorship to customers to help them achieve their business and technical goals with Cisco technologies.
Minimum Qualifications
- Knowledge of a single technology architecture or CCIE/Industry equivalent certification
- Experience developing software adoption plans across technology portfolio
- Experience driving software adoption with customer executives and technical leaders
- Experience leading cross-functional virtual teams in a matrix organization
- Experience with recurring revenue concepts, margin and attrition
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fuelled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with
empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Location: UK
Travel: Up to 30%
Meet the Team
You will be joining a highly experienced and collaborative team that thrives on mutual support and shared expertise, working together with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure our customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth through strong partnerships with Sales and Renewals teams.
Your Impact
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success.
As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of contact, you guide customers through software adoption, enabling them to achieve their business and technical goals. Your responsibilities include:
- Driving software utilization and value realization to support renewals and business growth.
- Proactively managing renewal risks, increasing customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
- Building strong customer relationships to understand their challenges and objectives, and collaborating with Sales, Renewals, and other teams to identify impactful use cases.
- Acting as a technology advocate by providing insights to Cisco’s product teams and staying informed on the latest technologies, competitive landscape, and industry trends.
- Offering mentorship to customers to help them achieve their business and technical goals with Cisco technologies.
Minimum Qualifications
- Knowledge of a single technology architecture or CCIE/Industry equivalent certification
- Experience developing software adoption plans across technology portfolio
- Experience driving software adoption with customer executives and technical leaders
- Experience leading cross-functional virtual teams in a matrix organization
- Experience with recurring revenue concepts, margin and attrition
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fuelled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with
empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
משרות נוספות שיכולות לעניין אותך
Minimum Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.Relevant experience is accepted in lieu of degree.
- Basic understanding of Agile principles and Scrum framework.
- Familiarity with project management tools (e.g., Jira).
- Ability to communicate effectively with technical and non-technical stakeholders.
- Demonstrated ability to learn new concepts and technologies quickly.
Preferred Qualifications
- Entry-level Scrum Master certification (e.g., CSM, PSM I).
- Internship or project experience in a software development environment.
- Strong problem-solving and conflict-resolution skills.
- Excellent interpersonal and communication skills.
- Eagerness to learn and a proactive attitude towards continuous improvement.
משרות נוספות שיכולות לעניין אותך
