דרושים Operations Analyst ב-Cisco ב-Portugal

You will be part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your peers in-country or across EMEA/global. With a thorough understanding and knowledge of your audience, you will serve as a trusted advisor to our clients (Customer/ Cisco Sales).

Your Impact

The Operations Manager is the bridge between ONEx/Commerce Operations and Cisco’s client (Customer/ Cisco Sales) operational experience. As the trusted advisor to our clients, the Operations Manager will be responsible for providing operational expertise and accountable for the execution of performance management, enablement, readiness, and advocacy in areas that would save time and effort for our clients. Operational Managers also articulate Operations strategy and represent client experience and requirements.

• The Operations Manager, in addition to the above, will be responsible for driving AI and digitization initiatives by improving intent detection through testing and refining knowledge bases. They will oversee knowledge curation to ensure accurate and effective information dissemination and will enable and support sellers in adopting AI technologies, including conducting capability demos. Additionally, the Operations Manager will collect and analyze use cases from sellers to foster continuous improvement and innovation.
• The Operations Manager achieves the above by ensuring close collaboration with cross-functional teams, including Commerce Operations Global Delivery teams. They improve workflows and minimizes points of friction, manage, and facilitate client expectations, problem solve for clients, and use their voice and data insights to drive the experience and influence simplification and efficiency across specified services.

Minimum Qualifications:

• Bachelors + 5 years of related experience, or Masters + 2 years of related experience.
• High proficiency in English.
• Ability to work cross-functionally inside and outside of CLO.
• Strong communication, presentation, and relationship skills
• Strong planning and analytical skills
• Ability to listen and translate stakeholders’ priorities into actions.
• Ability to engage at executive level for regular operational reviews.
• Accountability for Field teams/stakeholder experience and operational performance
• Ability to manage escalations including at the executive level.
• Excellent proficiency in Microsoft Excel, PowerPoint creativity

Preferred Qualifications:

• Experiencing managing projects of small and medium
• Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams' alignment)
• Ability to analyze trends and leverage analytics for problem identification and field problem articulation and data storytelling.
• Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency.
• Ability to articulate Field/Sales teams sentiments and feedback into actionable insights and problem descriptions.
• Ability to adapt quickly to changing priorities.

Start date: June 2025

Applications are accepted until further notice.

As a Graduate/Early in Career BPLO Operations Specialist, you will play a key role in supporting our internal stakeholders with operational guidance around Enterprise Agreements and Large and Complex deals.

You will ensure all interactions with our sellers are documented and perform data analysis to support the decision making around the evolution of the operating model in the buying program space. You will have the ability to feed Artificial Intelligence (AI) models’ interactive knowledge base to optimize and enhance internal workflows and engagement models in a digital context.

WHO YOU’LL WORK WITH

You will be part of the Buying Programs Lifecycle Operations team that is part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your peers in-country or across EMEA/global. With thorough understanding and knowledge of your audience, you will serve as a trusted advisor to our key internal stakeholders.

WHO YOU ARE

• Strong Project Management skills
• Strong analytical skills with the ability to interpret complex data
• Proficiency in data visualization tools and process workflows
• Effective Communication/Interpersonal Skills
• High intellectual curiosity and eagerness to learn new technologies and concepts
• Ability to work collaboratively with cross-functional teams
• Attention to detail and a professional demeanour.

Minimum Qualifications

• Including but not limited to a graduate/upcoming graduate with a degree in Data Science, Business, Economics, or a related field.
• Familiarity with data analysis tools and techniques.
• Interest in commercial operations, process workflows and documentation.
• Enthusiastic about leveraging technology to drive business efficiency.
• You enjoy working in a fast-paced changing environment.
• You have a passion for Customer experience and communicate clearly while delivering on the best solutions for our stakeholders.
• You are passionate about problem resolution and leverage an innovative mindset to drive better outcomes.
• Eligible to live and work in Portugal without visa support or sponsorship

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Start date: May 2025

Applications are accepted until further notice.

As a Graduate/Early in Career BPLO Operations Specialist, you will play a key role in supporting our internal stakeholders with operational guidance around Enterprise Agreements and Large and Complex deals.

You will ensure all interactions with our sellers are documented and perform data analysis to support the decision making around the evolution of the operating model in the buying program space. You will have the ability to feed Artificial Intelligence (AI) models’ interactive knowledge base to optimize and enhance internal workflows and engagement models in a digital context.

WHO YOU’LL WORK WITH

You will be part of the Buying Programs Lifecycle Operations team that is part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your peers in-country or across EMEA/global. With thorough understanding and knowledge of your audience, you will serve as a trusted advisor to our key internal stakeholders.

WHO YOU ARE

• Strong Project Management skills
• Strong analytical skills with the ability to interpret complex data
• Proficiency in data visualization tools and process workflows
• Effective Communication/Interpersonal Skills
• High intellectual curiosity and eagerness to learn new technologies and concepts
• Ability to work collaboratively with cross-functional teams
• Attention to detail and a professional demeanour.

Minimum Qualifications

• Including but not limited to a graduate/upcoming graduate with a degree in Data Science, Business, Economics, or a related field.
• Familiarity with data analysis tools and techniques.
• Interest in commercial operations, process workflows and documentation.
• Enthusiastic about leveraging technology to drive business efficiency.
• You enjoy working in a fast-paced changing environment.
• You have a passion for Customer experience and communicate clearly while delivering on the best solutions for our stakeholders.
• You are passionate about problem resolution and leverage an innovative mindset to drive better outcomes.
• Eligible to live and work in Portugal without visa support or sponsorship

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)