דרושים Content Business Operations Analyst ב-Cisco ב-India, Bengaluru

In this role, the analyst would work as part of finance team supporting periodic performance reporting, decision analysis, business insights and forecasting/ planning for regional Sales and Services organization/Business Entities.

• General reporting and business metric tracking; including generating reports, analyses and models as requested by the business to support the overall process regionally or globally
• Prepare and disseminate timely and accurate financial information to allow the business to plan, forecast, and make decisions using controlled, consistent data
• Takes full ownership of and accountability for on-going reports providing validation and supporting documentation to business partners as required
• Perform scenario analysis & planning to be used for decision making and approvals.
• Organizational Expense & HC reporting, Bookings, Revenue and Margin Analysis, support opex management with PR approvals and accruals for regions / BE.
• Identifies potential opportunities for process improvement to CoE leadership
• Acting as the primary contact to designated business finance partner(s) providing timely advice & appropriate reporting & analysis thereon
• Participating as an extended member of the business finance partner team ensuring good of the underlying business in order to provide the appropriate analytical insights
• Assisting in providing value-added management decision support, driving key business goals, identify major trends and corresponding business issues

• BS degree in accounting/finance with CA/MBA with 4+ years of proven experience
• High degree of partnering skills: Personal integrity; drive for results; forward thinker; proactive and cross functional thinker
• General financial understanding a plus (periodic performance reporting, yearly and quarterly opex budgeting and planning, and month-end accounting)
• Must have excellent analytical and systems skills, including sound finance and accounting knowledge, advanced excel skills and a working knowledge of various systems tools (Business Objects, Essbase, etc.)
• Strong and effective communications across multiple levels of the Company and across multiple functional organizations. Must have excellent partnering and influencing skills.

• Ability to work with Macros, Database knowledge so as to deal with large financial data, Ability to create automation/models in excel,
• Ability to connect to external databases in excel and high end data analytics skills that can be applied for FP&A analytical models.

As a Content Engineer on Automation and Programmability, you will be working on training's that enable our customers, partners and learners to understand about Automation and programmability in Cisco Products, Technology and Solutions. You will be helping in shaping career and future for many through these training s which are one of the most prestigious in the industry like CCNA, CCNP and CCIE.

• Online courses (e Learning modules)
• Instructor-led training materials (presentations, handouts)
• Blog posts, Tutorials and articles
• Hands-on educational labs and scenarios
• Collaborate with SMEs to ensure content accuracy and relevance
• Translate complex technical information into easy-to-understand language for various audiences (beginner, intermediate, sophisticated)
• Develop engaging and interactive learning lab and scenario experiences
• Apply adult learning principles to ensure content is effective and meets learning objectives
• Proofread and edit content for clarity, grammar, and consistency
• Stay up-to-date on the latest Enterprise Networking, Service Provider technologies and products.
• Technical Advocacy
• You will also be exploring ways to use AI in content design and development

Minimum Qualifications–

• 5+ years of software development experience
• Experience with Python, Go, PHP, Node, C++, or Java
• Proficiency in using REST and other API interfaces
• Understanding of Software Development methodologies
• Experience implementing Continuous Development / Continuous Integration
• Direct application of automation and configuration tools like Ansible, Puppet, Terraform, etc
• 2+ year of Linux system administration experience
• 5+ year of using revision control systems like Git, Subversion, or Mercurial
• Understanding of Networking Technologies, TCP/IP, routing, switching and security.
• Excellent Written, Communication and Presentation Skills is desired.
• Instructional Design Skills or some experience in creating trainings, videos.
• Experience with VMWare, ESXi and vCenter

• Experience with Cisco hardware and software solutions
• Cisco DevNet Associate, Cisco DevNet Professional and/or Cisco Certified DevNet Specialist
• Cisco CCNA or CCNP Certification
• Chipped in to an Open Source Project or have published personal project on GitHub/GitLab
• Video Presenter Skills to create engaging videos on Technical topics.
• Ability to translate complex technical information into clear and concise language
• Experience with adult learning principles and instructional design (preferred)
• Excellent communication and collaboration skills
• Ability to work independently and meet deadlines
• Strong presentation skills
• Experience crafting and building educational labs

As part of the BE Collaboration India team, you will work with the Operations and cross functional teams. In this role, you will also work hand-in-hand with the Finance Controller, leveraging your analytical skills to provide valuable insights into project performance.

• Project Planning: Develop detailed project plans, including scope, timelines, milestones, resources, and budgets, ensuring alignment with organizational objectives.
• Stakeholder Management: Collaborate with stakeholders to define project goals, requirements, and deliverables. Maintain strong relationships with key stakeholders and provide regular progress updates.
• Execution and Monitoring: Oversee all aspects of project execution, ensuring tasks are completed to specifications. Monitor performance, track progress, and implement corrective actions when necessary.
• Risk Management: Identify potential risks, develop mitigation strategies, and proactively address issues to minimize project disruptions.
• Resource Management: Allocate resources effectively, managing team workloads and ensuring optimal utilization of personnel and tools.
• Documentation and Reporting: Maintain comprehensive project documentation, including status reports, lessons learned, and post-project evaluations.
• Compliance: Ensure all projects adhere to company policies, standards, and regulatory requirements.

• PMP (Project Management Professional) certification is preferred or equivalent experience and a proven ability to deliver projects successfully.
• Bachelor’s degree in Finance or relevant field and a Master’s degree is a plus.
• 6+ years of experience in project management, with a focus on Finance and operations projects.
• Proficiency in project management tools like MS Project, Jira, Trello, or similar platforms.
• Excellent communication, negotiation, and conflict-resolution skills. Ability to manage multiple priorities.
• Analytical Skills - Strong problem-solving and decision-making capabilities, with attention to detail.
• Self-starter who actively handles challenges to meet business commitments and partner's expectations
• Proficiency in Excel, Hyperion/Essbase, Business Objects, and PowerPoint

The Framework: Black Belt Academy

Black Belt Academy has seen great adoption across the globe due to its unique persona-based enablement approach aimed towards training individuals inside our Cisco Partners and Distributor playing different roles (Engineering, Sales, Marketeer, CX etc.), according to their role requirements and interests, along with Return on Education metrics for both Partners as well as Cisco.

Roles & Responsibilities in Detail:

• Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio includingall technologies and sub-technologies within that specific Architecture – On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all.
• Identify content from all available internal/ external sources and make available to Partners wherever relevant.
• Work with the relevant stakeholders to build and maintain the Collaboration learnings on the Cisco Black Belt Academy.
• Create/ Evaluate Quiz
• Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy.
• Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction.
• Validate content and engagement strategies with all relevant stakeholders whilst driving adoption.
• Develop assessment criteria for successful certification and deal with partner queries wherever required.
• Align demos & labs within these learnings to offer efficient hands-on to the cisco partners.
• Make learning interesting & engaging wherever possible.
• Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest.
• Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction.
• Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities.
• Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening.
• Maintain a list of Evaluation Best Practices and Learnings
• Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders.
• Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners.
• Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics.
• Forecast future/ market trends and orient strategies to capture maximum benefits.

Desired technical and interpersonal skills include, but are not limited to:

1. IT graduate with hands on experience in Cisco technologies
2. CCNA and/or CCNP certifications (preferred)
3. Strong communication skills
4. 4+ years of related experience in training and enablement
5. Very Good understanding on Cisco Architectures and Solutions
6. Experience in Partner ecosystem (preferred)
7. Programmability Focus and skillset (preferred)
8. Understanding of Cisco Cloud strategy
9. Desire and ability to learn new technology and solutions.

Preferred skills and requirements

8+ Years of experience on one or more Cisco Architecture with focus on Collaboration.

1. Understanding and hands on experience preferred in the detailed sub technologies for Cisco Collaboration viz On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all.
2. Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI.
3. Ability to handle complex tasks and exceed client expectations.
4. Ability to understand and capture technical as well as business requirements.
5. Self-starter with excellent Presentation skills and consultative skills.
6. Strong Analytical, Communication both written and verbal – Business writing skills, Interpersonal and Organizational Skills with good “people skills” to match.
7. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

You will be a part of AP Finance organization supporting Russia Accounts Payable. You will work closely with other team members on Tax, Accounting, procurement, Audit and Compliance related reporting activities. You will partner with GAR leader as well to ensure we have smooth month end close, and we are aligned with CISCO policies

What you will do in this role:

• Supplier data management, Invoice processing expert.
• The receipt and verification of incoming documents.
• Creation of documents in Oracle, including posting documents in Oracle using an upload of files related to rebates and marketing programs,
• Initiation of documents’ approval workflow and approvals’ receipt,
• Creation of planned upfront payment requests, assisting with the development, management, and Final closing, including regular verification of posted, uploaded and automatically created documents in Oracle 100% statutory reporting is submitted on time and correctly
• Auditors’ requests are proceeded on time in accordance with the timeline indicated in auditors request and deadline in the tax authority request
• Collaboration with GAR, Tax, procurement, and requesters

• Finance Analyst who is driven to learn and grow within the Cisco organization.
• You have a proven business partnership record in your finance profession and are seeking the opportunity to exploit the full potential of your analytical, finance and business acumen.
• Good communication skills (both written and verbal), a strong analytical mindset with high attention to detail.

• Previous professional experience in Finance and Accounting
• 3 years of experience with Accounts Payable transaction processing with Oracle knowledge
• Good understanding of Brazil Tax and Compliance requirement

• Demonstrated experience in cross-functional partnership is essential.
• Advanced Excel & PowerPoint skills, with a strong ability to deal with large volumes of data and financial modelling skills (knowledge of Macros is a bonus).
• Experienced in working within a complex, fast paced environment.
• Time management skills

The application window is expected to close on: 11th June 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Your Impact - What You Will Do

Day to day activities will involve building new features, understanding features in a competitive product and proposing solutions that work for our product, writing functional and design specifications, programming, unit & integration testing the software you develop.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Electronics & Communications Engineering, or related degree and 7-10+ years of experience or Master's degree with 5+ years of related experience
• Experience in software architecture, algorithms and data structures.
• Experience in network routing/switching protocols and technologies such as TCP/IP, STP, etc.
• Proficiency in programming languages like C++, C, and Python.
• Hands-on networking software troubleshooting and debugging experience, familiarity with tools like GDB.
• Strong analytical and problem solving skills.

Preferred Qualifications:

• Familiarity with programmable networking ASIC and SDK development.
• Experience in distributed system software development experience, in the area of networking technologies.
• Familiarity with open standard networking stack and API development.
• Ability to understand software requirements, converting the requirements into software functional/design spec.
• Excellent inter-personal, communication and collaboration skills to thrive in cross-functional teams.