At least 10 years of experience as Technical Account Manager/Customer Success Engineer or different support roles (T2-T3), Professional Services/Technical Project Management for a networking related solution (Cyber Security, Firewalls, VPN,...
תיאור:Key ResponsibilitiesYou'll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.
Requirements
- At least 10 years of experience as Technical Account Manager/Customer Success Engineer or different support roles (T2-T3), Professional Services/Technical Project Management for a networking related solution (Cyber Security, Firewalls, VPN, networking, etc.)
- Ability to interact effectively and deliver technical concepts to technical and nontechnical personnel alike
- Provide guidance on technical and strategic aspects of customer engagements.
- Strong problem solving skills and a great Technical orientation to resolve issues
- Provide technical expertise and support during onboarding and on going process.
- Independent and Self-motivated, proactive approach while owning the processes end-to-end
- Work closely with product management and engineering teams to relay customer feedback and influence product development.
- Attention to detail, highly organized, with an absolute focus on quality of result
- Knowledge in Cyber Security, networking, Firewalls, Linux systems, utilities, and scripting - an advantage
- Act as a liaison between the sales, product and R&D teams, providing valuable insights for product enhancements.
- Thrives under pressure
Qualifications- Possess a deep understanding of the company's products and solutions.
- Proven experience in matrix management.
- International experience is requested.
- Strong technical acumen with the ability to understand and communicate complex technical concepts.
- Proven experience in presenting products and solutions
- +5 years of a strong technical background with a deep understanding of cybersecurity, network security, Secure Service Edge, or SASE solutions.
- Salesforce experience - an advantage
- Good understanding of Secure Service Edge and SASE solutions- an advantage
- Outstanding interpersonal and communication skills.
- Demonstrated success in collaborating with cross-functional teams.
- Strategic thinking and problem-solving abilities.
- Experience in a customer-facing role, preferably in a Professional Services organizations.
- Ability to travel as required.
- Proficiency in multiple languages, with an emphasis on fluency in both written and spoken forms is preferred.