דרושים Hr Service Delivery Support Team Lead ב-Boston Scientific ב-מלזיה

Thailand-Bangkok; Indonesia-Jakarta; Vietnam-Ho Chi Minh

PURPOSES:

• The role is responsible for partnering with Commercial Site OSMs (Office Service Managers), Country Coordinators (CCs) and Employee/Customer Experience Leads for the support and implementation of the facility strategy, including all aspects of real estate portfolio, facilities, environment, health and safety, capital spending and expenses for Boston Scientific in Boston Scientific’s Growth Markets including sites in India, and the ASEAN Countries (Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines)
• The role directly reports to the Senior Manager, APAC Regional Real Estate, EHS
• The role is instrumental in coordinating with diverse stakeholders to support Growth Markets commercial real estate assets, supporting its business objectives, minimizing costs, and providing innovative, efficient, and safe working environments for employees.
• Dedicated to providing facilities that adhere to our global standards and are cost-effective, safe, and valued by Growth Markets organization and employees.

Real Estate:

• Develop and submit the Growth Markets GFMP submission and strategy.
• Manage EH&S initiatives including environmental, health, safety, and security performance initiatives
• Track Site Master Plans (SMP) in Growth Markets, of associated real estate and facilities projects (acquisitions, dispositions, renovations, etc.) in support of the GFMP.
• Evaluate capacity and space utilization at each site through data analysis and communication with appropriate departments and build reports that accurately project future population which input into SMP.
• Tracking of all site leases, ensuring leases for existing and new sites meet BSC objectives and budget and alignment with Global GREFAC for lease management.
• Proactively address lease and contract management including but not limited to; negotiating and managing leases for owned and leased properties, ensuring compliance with lease terms, tracking lease renewals; proposing strategic lease renewals, negotiations and/or terminations.
• Oversee real estate development, acquisition, and disposition in accordance with organizational guidelines and expectations.

Workplace Strategy

• Leverages workplace strategy with input from other functions to promote employee productivity, well-being, and collaboration
• Ensuring all projects are carried out in accordance with the latest BSC Global Design Guidelines
• Leverages space utilization metrics to make informed real estate decisions
• Responsible for VIPs associated to country projects

Capital Projects:

• Proactively reviews Facilities capital budget including partnering with Finance to track actuals, accruals, and variances
• Creates and manages process for cost code alignment
• Adheres to capital request process including CERA execution
• Develops and implements start-up and relocation plans for new facilities and directs projects and renovations of existing facilities as needed.

Facilities Operations:

• Responsible for vendor and contract management for regionally executed projects
• Aligns with Sr. Manager on Soft Services process and supports inputs needed from countries
• Manages in-country “Wheel of Spend” and ensure adherence to BSC standardized costs codes and operational expense reporting
• Act as a liaison with major service contractors, utility contacts, and outsourced vendors.
• Sets priorities, performs forecasting, and allocates the resources needed to complete all preventative and corrective maintenance tasks.

Environment:

• Coordinates with Sr. Manager and Global Green Team to gather all Environment related metrics (i.e. energy, fleet, etc)
• Develops local sustainability programs including metrics and reporting
• Establish/Manages country specific environmental compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified
• Responsible for driving compliance and ensuring completion of any mandatory environmental reporting/programs required in the region
• Support Green Team Initiatives

Health & Safety:

• Facilitate the establishment of all Growth Market Health and Safety compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified.
• Ensure adequate emergency response plans are in place at all sites and adequate training and drills are in place
• Ensure health and safety risk assessments are completed for all office and field-based employees, programs are in please to address any high-risk findings. Assessments and action planning are to be captured in Cority.
• Ensure regulatory/BSC required employee exposure controls and monitoring programs are in place in the countries to protect employees, such as PPE, radiation badging, bloodborne pathogen protections.
• Ensure all health and safety regulatory reporting, such as incidents, accidents, prescribed diseases are reported to the required authorities.
• Ensure scheduled delivery of required EHS incident reporting and metrics to Global EHS using Cority.

REQUIREMENTS:

• Relevant experience in facilities management.
• Relevant experience and proven results in project management and budget management
• Demonstrated high degree of integrity, professionalism, and the ability to establish credibility
• Ability to work independently, highly organized, and self-driven
• Excellent MS application skills (PPTX, Excel, Word, Project, Teams)
• Excellent communication and business in both verbal and written English.
• Bachelor’s degree in relevant field or 8-10 years of industry experience

PURPOSES:

• The role is responsible for partnering with Commercial Site OSMs (Office Service Managers), Country Coordinators (CCs) and Employee/Customer Experience Leads for the support and implementation of the facility strategy, including all aspects of real estate portfolio, facilities, environment, health and safety, capital spending and expenses for Boston Scientific in Boston Scientific’s Growth Markets including sites in India, and the ASEAN Countries (Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines)
• The role directly reports to the Senior Manager, APAC Regional Real Estate, EHS
• The role is instrumental in coordinating with diverse stakeholders to support Growth Markets commercial real estate assets, supporting its business objectives, minimizing costs, and providing innovative, efficient, and safe working environments for employees.
• Dedicated to providing facilities that adhere to our global standards and are cost-effective, safe, and valued by Growth Markets organization and employees.

Real Estate:

• Develop and submit the Growth Markets GFMP submission and strategy.
• Manage EH&S initiatives including environmental, health, safety, and security performance initiatives
• Track Site Master Plans (SMP) in Growth Markets, of associated real estate and facilities projects (acquisitions, dispositions, renovations, etc.) in support of the GFMP.
• Evaluate capacity and space utilization at each site through data analysis and communication with appropriate departments and build reports that accurately project future population which input into SMP.
• Tracking of all site leases, ensuring leases for existing and new sites meet BSC objectives and budget and alignment with Global GREFAC for lease management.
• Proactively address lease and contract management including but not limited to; negotiating and managing leases for owned and leased properties, ensuring compliance with lease terms, tracking lease renewals; proposing strategic lease renewals, negotiations and/or terminations.
• Oversee real estate development, acquisition, and disposition in accordance with organizational guidelines and expectations.

Workplace Strategy

• Leverages workplace strategy with input from other functions to promote employee productivity, well-being, and collaboration
• Ensuring all projects are carried out in accordance with the latest BSC Global Design Guidelines
• Leverages space utilization metrics to make informed real estate decisions
• Responsible for VIPs associated to country projects

Capital Projects:

• Proactively reviews Facilities capital budget including partnering with Finance to track actuals, accruals, and variances
• Creates and manages process for cost code alignment
• Adheres to capital request process including CERA execution
• Develops and implements start-up and relocation plans for new facilities and directs projects and renovations of existing facilities as needed.

Facilities Operations:

• Responsible for vendor and contract management for regionally executed projects
• Aligns with Sr. Manager on Soft Services process and supports inputs needed from countries
• Manages in-country “Wheel of Spend” and ensure adherence to BSC standardized costs codes and operational expense reporting
• Act as a liaison with major service contractors, utility contacts, and outsourced vendors.
• Sets priorities, performs forecasting, and allocates the resources needed to complete all preventative and corrective maintenance tasks.

Environment:

• Coordinates with Sr. Manager and Global Green Team to gather all Environment related metrics (i.e. energy, fleet, etc)
• Develops local sustainability programs including metrics and reporting
• Establish/Manages country specific environmental compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified
• Responsible for driving compliance and ensuring completion of any mandatory environmental reporting/programs required in the region
• Support Green Team Initiatives

Health & Safety:

• Facilitate the establishment of all Growth Market Health and Safety compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified.
• Ensure adequate emergency response plans are in place at all sites and adequate training and drills are in place
• Ensure health and safety risk assessments are completed for all office and field-based employees, programs are in please to address any high-risk findings. Assessments and action planning are to be captured in Cority.
• Ensure regulatory/BSC required employee exposure controls and monitoring programs are in place in the countries to protect employees, such as PPE, radiation badging, bloodborne pathogen protections.
• Ensure all health and safety regulatory reporting, such as incidents, accidents, prescribed diseases are reported to the required authorities.
• Ensure scheduled delivery of required EHS incident reporting and metrics to Global EHS using Cority.

REQUIREMENTS:

• Relevant experience in facilities management.
• Relevant experience and proven results in project management and budget management
• Demonstrated high degree of integrity, professionalism, and the ability to establish credibility
• Ability to work independently, highly organized, and self-driven
• Excellent MS application skills (PPTX, Excel, Word, Project, Teams)
• Excellent communication and business in both verbal and written English.
• Bachelor’s degree in relevant field or 8-10 years of industry experience

Purpose Statement

The Senior Supply Chain Analyst will manage post-go-live application support (PGLS) across APAC and contribute to the implementation of an integrated order and inventory management application. This role ensures operational stability, supports process harmonization, and drives execution of PGLS operations while leveraging Agile methodologies.

Key Responsibilities

• Provide application support by resolving issues, managing escalations, and collaborating with users and vendors to ensure stability, performance, and timely resolution
• Analyze incident root causes and trends to identify recurring issues and provide actionable insights for preventative improvements
• Lead sprint planning, backlog management, and Agile practices to ensure efficient execution of PGLS operations while supporting integrated application initiative
• Implement change requests and monitor application performance to maintain stability, continuity, and uninterrupted business operations
• Collaborate with stakeholders to gather, refine, and manage requirements, ensuring clarity and alignment while defining acceptance criteria
• Support go-live readiness, testing, and deployment activities for the integrated application bycollaboratingwith cross-functional teams and external partners
• Create and maintain documentation of operational frameworks and application functionalities to ensure clarity, continuity, and effective utilization
• Monitor application performance and provide regular updates to stakeholders on system stability and operational metrics

Key Qualifications

• Computer Science,or a related field
• 5+ years of experience in application support, business process analysis, technical consulting, or implementation support
• Strong understanding of order-to-cash workflows, consignment operations, and supply chain processes
• Experience with Agile methodologies, including sprint planning and backlog management
• Familiarity with IT application project lifecycles and SAP/ERP systems in a supply chain context
• Technical expertise in data flow between SAP and applications, API integrations, and modular configurations
• Demonstrated ability to quickly learn and adapt to new applications, processes, and technologies
• Strong problem-solving, analytical thinking, communication, and organizational skills
• Experience in customer-facing roles with a focus on end-user satisfaction
• Ability to converse fluently in English

Job Responsibilities:

• Supervise the HRSD Support team (to be organized by country/language).

• Act as a team leader: ensure onboarding activities, presence, availability, access rights, tools, etc.

• Participate in the development of a Service Delivery cross-training plan and ensure team members become appropriately trained.

• Escalation points for support team to resolve complex issues.

• Monitor tickets, activities & performance of the team daily.

• Ensure strong quality as well as productivity standards & accountability within the team.

• Coach team members to drive improvements and service standards.

• Build strong relationships with key customers & partners (HR Service Center (HRSC), Employees & HR community) to meet end-user expectations.

• Partner with the HRSC and APAC HR Team to the tiered governance structure.

• Execute continuous improvement activities across HRSD Support Team and support HR Center of Excellence (CoEs) to improve core HR processes.

• Support Service delivery analysts in issue resolution by providing information on root-cause analysis and execute intervention plans to address issues systemically. Act as point of escalation for any issue resolutions with HR services provided.

• Participate in and represent APAC region in regular HR Service Delivery activity/performance review meetings.

• Ensure work is supported by appropriate documentation which is reviewed, updated, and maintained on a routine basis.

• Partner with Regional Process Lead to ensure appropriate processes are in place.

• Support optimization and updates to HR processes (methods & procedures) working with the HRSC.

• Track Service Level Agreements (SLAs) and measure achievement against team/individual performance criteria.

• Monitor cases to ensure quality and consistency across APAC by providing feedback and coaching HR Service Delivery Support team where necessary.

• Ensure services are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirements.

• Ensure that the HR Service Delivery Support team prioritizes activities in accordance with SLAs/Key Performance Indicators (KPIs).

• Oversee the dispatching of cases within the HRSD Support team.

• Monitor the volume of cases and activities against available resources.

• Escalate and solve difficult cases and manage customer relationships where necessary.

• Lead, develop and coach Support the team in their professional development needs by ensuring they receive ongoing regular feedback, training and help in identifying, supporting and achieving agreed development objectives.

Job Requirements:

• Bachelor’s degree in human resource or related field.

• Business Administration or related disciplines preferred.

• At least 10+years of HR experience, specifically in Talent Acquisition, Total Rewards, Benefits administration, HR solutions experience.

• Strong communication and writing skills in English, Mandarin & Malay. (To support APAC country)

• Experience with SuccessFactors and ServiceNow preferred

• Proficient in MS Office Applications (Excel, Word, PowerPoint)

• Analytical & logical thinking abilities

• Lead diverse team.

Additional Qualifications & Competencies:

• Customer service orientation: ability to provide excellent support and service to internal and external clients

• Problem-solving skills: ability to identify issues and develop effective solutions

• Attention to detail: Ensuring accuracy and thoroughness in all tasks

• Team Collaboration: Ability to work effectively within a team and across departments and markets

• Adaptability: Flexibility to handle changing priorities and workloads

Key Responsibilities

• Administer service contract opportunities and collaborate with the sales team to increase local contract adoption.
• Manage contract warranties and service contracts in our Service Management System.
• Analyze and report warranty conversion rates and contract renewal rates to CETS and the business team.
• Engage with the business team on opportunities for warranty conversion and contract renewal.
• Support processing of service contracts and billable services.

Requirements

• Diploma or degree holder with at minimum of 5 years of relevant experience
• At least 3 years of experience in order processing and contract management administration
• Proficiency in SAP Order Processing is preferred
• Fluent in written and spoken English.
• Good communication skills, customer-oriented, independent, and self-motivated.
• Positive working attitude with a pleasant personality
• Resilient and able to adapt to a fast-paced environment