When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.
- We obsess about adding value for our customers- guests, partners, colleagues- to make it easier for everyone to experience the world.
- Own it.We deliver on our promises, make informed decisions and prioritize to get the important things done today.
- Learn forever.We are resilient, take time to reflect, and seek to learn– from colleagues, from the outside world and from our failures.
- Succeed together.We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
- Do the right thing.
Job Summary
The Compliance Director, Insurance, will be the point person and senior most full time resource dedicated to Insurance Compliance requirements. Their main objectives are to:
Maintain an effective Insurance Compliance organisation, within the confines of working for an insurance business that is part of a much bigger - non-insurance - group
Design, build, and launch an effective quantitative risk management structure - covering a variety of standard and novel exposures
Lead and inspire the compliance team to achieve business priorities, execute projects, and foster a culture of continuous improvement
Foster a culture of compliance across 1st line units
Be a compliance champion and the key 2nd line of defence lead for the Insurance vertical
Lead communications and relationships with external partners, such as insurance companies, TPAs, on matters of Insurance Compliance
Lead communications, relationships, and applications, to regulatory authorities all over the world, with a principle focus on the FCA (UK), AFM (NL), MFSA (MT) and the 50 State Insurance Commissioners
Lead communications and relationships with internal partners, such as Risk & Control, Corporate compliance (both at Booking.com and Group level), Internal audit, Finance, HR, and Legal
This role will require extensive insurance compliance experience, particularly in the field of insurance distribution, on a global scale. The ability to move between overall strategic and organisational design vs. Day-to-day compliance oversight is an absolute must.
Key Responsibilities:
- This framework will need to support a business with 9 figure revenues in a highly regulated space
- This framework will need to span a global remit, with an array of product types from traditional retail (e.g. Travel insurance), through to complex insurance programs (e.g. Vacation Rental Partner liability)
- This framework will span multiple booking.com verticals (accommodations, flights, cars) and be on both booker and partner side
- Framework must cover all aspects of risk (whether new, or in conjunction with corporate functions), including, but not limited to: Financial, operational, behavioral, regulatory, and reputational risk.
- Define and embed systems which allow for identification, escalation, mitigation, or denial / acceptance of risk at appropriate Booking.com levels, from Board, through to LT, through to Trips LT.
- Define and embed systems of monitoring, remediation, and testing of risks to ensure continual improvement and oversight
- Define and embed systems of education and training to ensure continued compliance - particularly to non-insurance teams
- This role is not limited to the Insurance vertical, as it is also key in establishing the vertical within a non-insurance business. Ability to communicate insurance topics to a non-technical audience at all levels (from Board / ExCo downwards) is vital
- Communicate and raise the profile of the insurance team across the Booking.com business
- Influence and collaborate with other leadership teams to deliver on Insurance compliance objectives
Knowledge & Skills
Bachelor degree or higher in a relevant field (f.e. Accounting, Finance, Computer Science, Security, Business, Audit). Master Degree is preferable. Alternatively compensating years of experience (3 to 5 years in addition to below). Specialized diploma preferred.
- At least 12 years’ experience in Compliance & Risk areas
- Mastery of insurance compliance topics - particularly in areas of distribution
- Knowledge of captives and captive management a plus
- Extensive experience working under a global regulatory environment
- Extensive experience of designing &building compliance frameworks and governance structures
- Working from senior leadership through to junior product resource in both insurance and non-insurance environments
- Proven ability to build and develop teams
- Proven ability to embed compliance culture
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
