דרושים Solutions Engineernew ב-Bigid ב-Israel, Tel Aviv-yafo

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management and Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers themselves.
• Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
• Play a key role in feature design activities and understanding features in depth.
• Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement.
• Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being properly implemented into the products.
• Actively partake in tech support training sessions, compiling materials and delivering them to other tiers.

What you’ll bring:

• 3-5 years of relevant experience (Solutions Engineering/Escalations Engineering/Pre-Sales Engineering/Support Engineer Tier 3 or more)
• Strong troubleshooting skills and methodological approach.
• Previous experience with customers (working directly and on-site visits).
• Excellent communication (written and oral) and teamwork skills.
• Demonstrated experience in writing code projects with Python and Java – major advantage
• Experience working with various data bases and with MongoDB – an advantage
• Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components.
• Experience with Kubernetes and other container orchestration technologies – an advantage
• Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more.
• Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
• IT experience (large organizations – advantage).

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements - for parents, for remote workdays, etc.
• Office perks: dog-friendly environment, fully stocked fridge, gym, and exercise classes, weekly Happy Hours, free parking, evening meals
• Knowledge training & Career development tracks

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• - We care about our customers and each other
• Do- We do what it takes to make a positive impact
• Try- We try our best and we don’t give up
• Shine

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

Who we seek:

As a Senior Data Platform Engineer, you'll be responsible for design, development, maintenance, troubleshooting, and implementation of our big data architecture. Your expertise in Elastic, Kafka, and Java will be critical in ensuring the scalability and performance of our data systems.

What you’ll do:

• Implement data processing pipelines using Kafka for real-time data streaming.
• Optimize and manage search capabilities using Elastic technologies.
• Collaborate with product managers, data analysts, and other stakeholders to gather requirements and translate them into technical specifications.
• Oversee code reviews, ensure best practices in coding and data handling, and maintain high-quality standards in software development.
• Stay up-to-date with emerging trends and technologies in big data and recommend improvements to our architecture and processes.
• Troubleshoot and resolve issues in a timely manner to minimize downtime and ensure system reliability.

What you’ll bring:

• Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
• 8+ years of experience in the software engineering field.
• 5+ years of experience in big data technologies, with a focus on Elastic and Kafka.
• Proficiency in Java programming and experience with related frameworks.
• Strong understanding of data modeling, ETL processes, and data warehousing.
• Excellent problem-solving abilities and strong analytical skills.

• A solid understanding of CI/CD principles.
• Experience working with both external and in-house APIs and SDKs

Advantages:

• Experience with Docker, Kubernetes
• Experience with cloud platforms (e.g., AWS or Azure)

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements - for parents, for remote workdays, etc.
• Office perks: dog-friendly environment, fully stocked fridge, gym, and exercise classes, weekly Happy Hours, free parking, evening meals
• Knowledge training & Career development tracks

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• - Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshine