דרושים Senior Service Specialist ב-Bank Of America ב-בריטניה

Job Description:

Job Description:

Shift patterns will be five nights a week from Sunday night to Thursday night, on an 8-hour shift (including a 1 hour lunch). The hours will be various shifts between 10pm and 8am. The role is predominantly office-based with occasional flexibility to work from home once fully confident in role (maximum 5 per month).

Responsibilities:

• Handle a wide range of queries regarding the day-to-day running of client/cardholder’s commercial card accounts in a customer service environment.
• Ensure all emails are actioned within service level agreements with the utmost professionalism, answering both cardholder and client-level queries, liaising with internal partners where necessary.
• Managing multiple requests simultaneously that contain a variety of complexities and resolution periods.
• Working independently with organisational skills to overcome challenges with requests and ensures our clients’ needs are satisfied.
• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
• Always ensure that responsibility and ownership is taken for resolving cardholder and client level queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.
• Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
• Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.
• Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act
• Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
• Assist with special projects and miscellaneous duties as assigned.

What we are looking for:

• Fluent in English both written and verbal
• Must be happy to work night shifts
• Customer Service or Contact Centre background would be beneficial
• Well organised with excellent multi-tasking abilities
• Convey a professional, courteous and positive attitude at all times
• Excellent communicator

UK

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.
• Access to an Employee Assistance Program for confidential support and help for everyday matters.
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

Whether you’re already working within Treasury Management or have had exposure to electronic operational cash management - if you’re a client professional looking to develop a career in banking then we’d love to hear from you. We’re particularly interested in those with stakeholder management skills and who are used to working in a fast-paced environment.

Responsibilities:

• Project managing the implementation of treasury solutions with new and existing clients to Bank of America - covering core product solutions / service offerings

• Working in partnership with the client to create and agree an implementation delivery timeline, clearly communicate the project status; identify issues, resolution steps and deadlines

• Coordinating with internal Business Partners as necessary

• Attending conference calls where specific cash management and client knowledge will assist with the execution of the solution

• Providing support and guidance to Sales Officers where required/requested during the sales process

• Being able to demonstrate extensive experience with client facing roles, both orally and written, preferably within a similar client servicing function.

• Experience dealing with corporate clients at all levels in a positive and professional manner, with the ability to work under pressure

• Experience in Treasury Management products

• Project management/process coordination experience concentrating on cash management solutions for corporate organisations, including exposure to elements such as electronic payments, SWIFT messaging, BACS, CHAPS, Foreign Exchange (FX) and Money Markets (MM)

Skills that will help:

• Self motivating, flexible, and able to work independent of direct supervision

• Problem solving/analytical and organizational skills

• General PC, Windows and Excel Knowledge

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

This job is responsible for supporting corporate clients with the documentation required to complete maintenance functions of existing legal entities. Key responsibilities include providing the client and/or business partners with ongoing support by attending calls when required to assist with completing documentation requirements to meet the laws, rules and regulations across multiple jurisdictions. Job expectations include supporting the collection of legal and Anti Money Laundering (AML) documentation to streamline client interaction and ease of maintenance functions.

Responsibilities:

• You will manage the collection and review of AML and legal documentation for existing client relationships.

• You will work with business partners to communicate documentation requirements and addresses any necessary rework.

• You will attend client calls when required to walkthrough documentation requirements to ensure of client understanding.

• You will update stakeholders on the onboarding process and highlights any challenges or delays.

What we are looking for:

• You will have a keen attention to detail.

• You will have previous experience liaising with clients and customers.

• You will have experience managing stakeholders of all seniorities.

• You will have effective written and oral communication

Skills that will help (optional):

• The ability to read Italian
• Previous experience with cash management or client onboarding documentation will be advantageous.
• The ability to manage multiple ongoing projects and prioritise work effectively will be advantageous.

Benefits of working at Bank of America: UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Job Title:Senior Quantitative Financial Analyst – AML Model Risk Validation

Corporate Title:Director

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:

This job is responsible for conducting quantitative analytics and complex modelling projects for specific business units or risk types. Key responsibilities include leading the development of new models, analytic processes, or system approaches, creating technical documentation for related activities, and working with Technology staff in the design of systems to run models developed. Job expectations may include the ability to influence strategic direction, as well as develop tactical plans.

Responsibilities:

• Performs end-to-end market risk stress testing including scenario design, scenario implementation, results consolidation, internal and external reporting, and analyzes stress scenario results to better understand key drivers

• Leads the planning related to setting quantitative work priorities in line with the bank’s overall strategy and prioritization

• Identifies continuous improvements through reviews of approval decisions on relevant model development or model validation tasks, critical feedback on technical documentation, and effective challenges on model development/validation

• Maintains and provides oversight of model development and model risk management in respective focus areas to support business requirements and the enterprise's risk appetite

• Leads and provides methodological, analytical, and technical guidance to effectively challenge and influence the strategic direction and tactical approaches of development/validation projects and identify areas of potential risk

• Works closely with model stakeholders and senior management with regard to communication of submission and validation outcomes

• Performs statistical analysis on large datasets and interprets results using both qualitative and quantitative approaches

Required Skills:

• Proven and diversified quantitative skills

• Familiarity and up-to-date knowledge with industry practices in the field Anti-Money Laundering techniques and typologies.

• Domain knowledge and familiarity with regulatory landscape including but not limited to model risk management, Anti-money laundering.

• Proficiency with Above-the Line and Below- the-Line (ATL/BTL) techniques, Sampling methods, AML Coverage Assessments is a plus.

• Prior experience in model development and/or model validation is a plus.

• Advanced knowledge and working experience in statistical methods, techniques, and financial data.

• Proficient in Python, SAS and SQL.

• Excellent written and verbal communication skills and collaboration skills (this role involves communicating with various groups within the firm).

• Critical thinking and ability to work independently and proactively identify, debate, escalate, suggest, and resolve issues.

• CAMS certification (preferred)

Minimum Education Requirements

• Advanced degree (PhD or Masters) in a quantitative field such as Mathematics, Physics, Finance, Economics, Engineering, Computer Science, Statistics, or related fields.

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Corporate Title: Officer/Assistant Vice President

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Responsibilities:

• You will manage client implementations end-to-end, across Bank of America’s range of cash management solutions.

• You will work in partnership with clients to create and agree project delivery timelines, clear communication of project statuses, identification/mitigation of risks and swift root cause analysis and resolution for issues.

• You will provide a professional & tailored approach to meet the needs of all clients, utilising project management routines where necessary for larger scale deliverables.

• You will manage conference calls with clients and internal stakeholders

• You will co-ordinate all elements of relevant KYC and Legal documentation required to facilitate client onboarding

• You will keep stakeholders updated on the progress of the onboarding, and highlighting any related issues

• You will connect with internal teams to manage onboarding; and influencing where necessary to ensure that strict timelines are met for clients.

• You will complete relevant product & service setups within systems, logging all relevant documentation/emails within a central repository for audit trails.

• You will have previous experience in a client facing or client engagement role

• You will have a track record of managing projects with differing timelines

• You will possess excellent written and verbal communication and use it with stakeholders internally and externally

• You will have experience working in a fast-paced environment, managing clients’ needs effectively

Skills that will help:

• An analytical mind that enjoys solving problems will be an advantage

• Any prior experience gained within financial services or investment banking would be a plus

• A broad understanding of cash and treasury management products would help in this role

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Chester - UK

Job Title: Senior Service Specialist

Up to Assistant Vice President

Role Description:

You will be responsible for providing excellent technical support to our clients and internal

timely manner with a focus on client satisfaction and with the upmost attention to detail.

You will need to utilise your analytical and problem-solving skills, as well as your excellent

communication skills in order to ensure that we maintain an established relationship with our

global clients.

Responsibilities:

Here at our Chester office, we’re currently seeking a Card Digital Services Advisor (Technical Help Desk) to join our existing team of 4 advisors. Working with our varied multinational client base across EMEA, you will be supporting existing clients with technical queries on a range of systems and processes that we support, building solid relationships and establishing yourself as a trusted advisor to them.

• Providing technical support to our clients via telephone and email in support of queries relating to a variety of card based systems, managing through to resolution with both internal and 3rd party vendor teams.
• Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
• Possessing a passion and urgency to serve our clients and operate as a client advocate
• Researching data problems, investigating technical errors and troubleshooting complex queries for clients, all within defined SLA’s.
• Assisting Clients with running and building MI reports and helping to reconcile financial data inconsistencies.
• Being consistently focused on delivering quality responses with customer service and adherence to bank policies and procedures at the front of mind.
• Working independently with strong organisational skills to overcome challenges with requests and ensures our clients’ needs are satisfied
• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience

Leveraging industry and product expertise to deepen client relationships and mitigate risk

throughout the servicing process

What we are looking for:

• Commercial card experience
• Client facing experience
• Excellent verbal and written communication skills, comfortable with high degree

• of direct client interaction
• Logical and analytical approach to tasks
• Positive and willing to learn approach
• Strong problem solving and analytical skills
• Technical aptitude and demonstrated ability
• Previous background in a Technical Helpdesk area along with experience of service
• desk processes
• Conveying a professional, courteous and positive attitude when dealing with both
• clients and internal business partners.
• Ability to effectively manage a multitude of tasks and responsibilities in a time
• efficient manner
• Being self-motivated and results-orientated.

Preferred Skills

• Additional Language Skills – Spanish/French/German/Italian

Skills that will help:

• The nice-to-haves as opposed to the essential requirements for the position
• We recommend keeping this to between 2 and 4 bullet points

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

London - UK

Job Title: Senior Java Engineer

Corporate Title: Director

The Equities Cash Technology team is a global team with a good presence in every region (AMRS, EMEA and APAC). We aim to maintain a global perspective while recognizing and responding to specific regional requirements that make each market unique.

Role Description:

This job is responsible for functionally leading a team. The team is working on number of algorithmic engines that support benchmark algos, smart order routing and internal crossing, serving the EMEA as well as global electronic business. Apart from a continuous stream of strategy container enhancements and regulatory requirements, the team is also working on number of framework related items. The underlying platform has been built on a Java framework with next generation low latency and high throughput at the heart of the application. There is a high degree of business and quants interaction.

The main responsibilities of this role include:

Delivery of key functional changes to the ETT strategy engines

• Delivery of core framework-level changes
• Interaction with quantitative trading group / quantitative traders to capture core requirements.
• Being involved with all aspects of the development lifecycle (gathering requirements, developing code, writing unit tests, reviewing patches, performing 2nd level support

The following skills are required:

• Excellent communication skills
• Demonstrated experience in developing modern systems using modern software development practices and an automation first mindset across the software development lifecycle, particularly around shift-left testing.
• In depth understanding of core Java API’s (collections, concurrency, NIO )
• Understand and have experience with multithreaded systems, working knowledge of the Java garbage collector, familiar with low latency I/O.
• Demonstrable experience of front office system design and architecture (algo trading plant and topology)
• Business Knowledge – Understanding of equities and/or derivatives markets.
• Understanding of benchmark algo and/or smart routing strategies (VWAP, TWAP, Arrival Price etc.)
• Understanding of and experience with design patterns (Observer, Factory, Singleton )
• Development practices - Should be able to use test focused development and be familiar with UML and OO design. Should have experience with Eclipse or IntelliJ, GIT, continuous build servers and Maven / Gradle.
• Should be able to work with and help more junior members
• Can demonstrate ability to work in a multi-faceted role (development with some testing, support, and analysis).

The ideal candidate will also have:

• Business Knowledge – Understanding of Futures, FX and/or FI.
• Experience working with agile methodologies.
• Knowledge of FIX (heart beating, login, sequence numbers, message types etc.)

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

Access to an Employee Assistance Program for confidential support and help for everyday matters

Ability to donate to charities of your choice directly through payroll and the bank will match your contribution