דרושים Avp / Vp Stock Loan Middle Office Syndicate ב-Bank Of America ב-Singapore, Singapore

Your background

• Relevant Client Servicing concentrating on delivery of treasury and cash management solutions for Financial Institutional (FI) / Non-Bank FIs.
• Good understanding of standard Treasury and Cash Management offerings.
• Good knowledge of all bank systems, products and web-based electronic banking platforms.
• Good application software skills: Words, Excel and Powerpoint
• Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
• Good command of spoken and written Vietnamese.
• Good command of spoken English and Mandarin.
• Possess a passion and urgency to serve our clients and operate as a client advocate.
• Ability to manage multiple requests simultaneously that contain a variety of complexity and resolution periods.
• Track record gained through operational experience within the payment, trade, or treasury environment.
• Excellent rapport with client contacts at all levels and with internal partners at all levels.
• A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
• Possess a professional and positive attitude.
• Able to work under pressure and challenges.
• Demonstrated experience with continuous improvement and process efficiency methodologies.

What you can expect

As a Client Service Advisor, you will have the opportunity to work with our FI / NBFI clients. You will help to service, advise, support and manage portfolio of Banks and Non-Banking Financial Institutions by providing professional, courteous and high quality customer service in all aspects of domestic, international and cash management services. This role offers a high level of visibility as you will work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

What you will do

• Work closely with various internal partners to deliver exceptional and proactive service to clients worldwide.
• Act as primary point for clients. Manage, log and investigate the day-to-day servicing of enquiries, requests and complaints and escalate as appropriate.
• Provide consistent service and keep clients informed on status of all outstanding enquiries.
• Liaise with local / regional operations at all levels for timely and accurate resolution of queries.
• Provide sales support to ensure delivery of Quality & Proactive services to clients.
• Meet clients with Sales for business needs.
• Conduct period service and scorecard review with clients
• Working independently with strong organizational skills to overcome challenges with requests and ensures our client’s needs are satisfied.
• Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.
• Undertake regulatory remediation and ensure closures within designated timelines.
• Ensure full compliance of all applicable laws, regulations, credit, KYC, AML, internal policies and procedures and exercise due diligence.
• Perform all duties as assigned by the Client Services Manager.

Key Responsibilities:

• Ability to read & understand a Credit Approval Memorandum
• Responsible for compiling & reviewing documentation prior to Loans/ Lease deals being funded.
• Maintain responsibility for accuracy of documentation.
• Loading transactions to Leasing / Loan applications
• Processing payments to external agents/vendors/ borrowers
• Position will work with Credit, Legal, Finance and Marketing personnel within the region to understand requirements and ensure transactions and processes meet required policy standards.
• Responsible for maintenance of records
• Manage and maintain records of Security Interests filing and discharge.
• Responsible for monthly reporting functions and assist in Audits.

(must have skills to be minimally qualified):

• Graduate in a recognized university.
• At least 2 years’ experience in maintaining accuracy of loan / lease documentation with limited supervision.
• Ability to review and understand credit approval reports.
• Customer service oriented, proficient level of Problem-solving skill.
• Clear, articulate oral and written communication skills.
• Strong computer skills (Excel, Word,), highly organized, work well in a Team environment.

• Provide consistently stellar operational support for derivative/swaps/cash products.
• Support the Sales and Trading Desks by investigating, resolving issues and enquiries related to bookings, breaks etc.
• Utilize critical thinking/problem solving skills to provide timely resolutions to client issues and breaks.
• Work closely with wide range of stakeholders both within operations and outside of operations such as compliance, credit, business.
• Exhibit proactivity to improve process and enhance controls to mitigate operational risk to the firm.
• Strong individual contributor but must be an active team player to achieve collective goals.
• Manage ad-hoc projects and liaise with both internal/external counterparts in different regions.
• Ability to work in a pressurized, high volume, deadline-driven environment while maintaining operational excellence.
• Control focused with a good understanding of risk, P&L and the impact of errors.
• Able to initiate solutions, take ownership and drive issue remediation.
• Excellent communication skills at all levels
• Able to envisage front-to-back flows with emphasis on ascertaining financial/regulatory impact
• Knowledge of financial markets with solid experience in Trade Support in a similar Investment Bank.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Degree qualification is essential
• Essential Experience/Technical Knowledge:
• Proficiency in MS Product Suite i.e. Excel, Word etc
• Knowledge on APAC equity markets and products preferable
• Bloomberg, Reuters and some corporate action background preferable
• Altreyx, VBQ, SQL knowledge is a plus

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsible for conducting day-to-day activities to support business and clients globally by developing a deep understanding of the organization and services offered to resolve complex client inquiries. Key responsibilities include onboarding, servicing and offboarding clients, opening, maintaining, and reconciling account information. Job expectations include ensuring all activities are performed with a high degree of accuracy and comply with all regulations and policies while driving solutions that best meet our clients’ needs..
• Improves and simplifies the client experience, reducing manual touchpoints
• Ensures transactions are completed in an accurate and timely manner, managing escalations as needed
• Supports the preparation of frequent reports and other measures of data
• Drives operational initiatives both internally across the organization and with clients to drive efficiencies, increase revenues and reduce risk
• Identifies and flags potential risks in a timely manner
• Client facing experience and ability to conduct discussions with Clients in a confident manner.
• Strong communications skills and ability to manage other teams to ensure resolution of queries.
• Self-motivated and able to work independently. Candidate will be able to prioritize and know when to escalate.
• Excellent time management skills: Able to prioritize and handle high volume and time sensitive client queries.
• Demonstrate a logical approach to problem solving.
• Ability to work under pressure in a team environment potentially managing multiple projects/deadlines simultaneously.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Demonstrate a high level of commitment and professional work ethic.
• Understanding of Markets Operations Trade lifecycle with ideally a focus on Settlements & Corp Actions.
• Fluent in written and spoken English, plus additional languages would be a benefit but not essential
• Strong Microsoft Office skills (PowerPoint/Excel/VBA) would be preferred.

Other Qualifications:

• Knowledge of industry rules and regulations, as well as common industry wide business practices.
• Strives to bring new thoughts and ideas to teams, to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

Job Description:

Job Description:

Will act as an individual contributor and occasionally lead audit engagements and guide junior team members. Will provide independent assessment of control effectiveness based on regulatory requirements, industry best-practices, and company policies and standards. Execute audit testing timely and in conformance to audit policies, standards, and procedures. Demonstrate strategic thinking and support change.

Responsibilities:

Act as an individual contributor to conduct testing independently and with the opportunity to lead audits. In particular:

• Lead/assist to develop an audit plan (e.g. audit scope, audit test plans) based on detailed evaluation of process/business risks and controls
• Perform and document the execution of specific audit procedures as defined by the audit objectives and planned audit approach
• Communicate audit results to impacted stakeholders in an accurate, timely and professional manner to guide the issue acceptance and resolution process
• Assist with drafting quality and timely audit reports supporting audit opinions and to share the results with audit and business leaders

Education

• Bachelors’ Degree preferably in accounting, finance or related field.
• Professional audit, accounting or risk certifications (e.g. CA, CPA, CIA, ACAMS , FRMS) will be a plus.

Work experience:

• At least 5-10 years of relevant work experience, with focus on audit (internal audit or external audit with Big 4 firms).

Knowledge:

• Strong business acumen and sound knowledge of banking business process flow, internal controls, products, and relevant regulatory requirements
• Project management and risk-based audit methodology knowledge and skills
• Understanding of statistical sampling testing approach
• Knowledge of two or more of the following lines of businesses will be advantageous: Investment banking, corporate banking, transaction services, banking operations, or credit
• Intermediate analytical / automation skills (e.g. Alteryx, Python, SQL) and experience with AI (e.g. co-pilot) is a plus

Language:

• Fluent in English (speaking and business writing)
• Fluency in a 2nd language is a plus

Job Description:

Job Description:

The APAC Corporate Treasury Trade Support associate will be the front to back contact as it relates to trade structure and process flow within the APAC region. The candidate will be responsible for researching and aligning the various activities performed in the region. Alignment and implementation of activities will be driven by the Treasury Trade Control Single Process Inventory (SPI) and regional regulations and guidelines. The candidate will create and implement an action plan for activities needing migration and will perform such activities thereafter. Such activities in scope for alignment, but not limited to, are metric reporting, trade validation, reconciliations, reporting, end of day controls, trade amendments and new product reviews/approvals. The front to back understanding of the APAC support structure will be required in order for the candidate to sustain the level of customer service required by the APAC Front Office as well as to provide the OpEx/Change team with the needed capabilities required in the region. This role requires the candidate to be flexible in the work performed as the role is comprised of analysis of the activities needed but also performance of such activities once initial review and implementation occur. The candidate must be a self-starter and have the ability to work closely with Front Office, Back Office and other stakeholders to investigate and resolve the needs of the APAC region. The candidate will need to have a high sense of urgency and ability to multi-task and communicate effectively.

Responsibilities:

•Research and implement activities performed within the APAC process within Treasury Trade Control
• Understand Front-to-back APAC support needs and communicate to the OPEX/Change regarding the needed capabilities
•Timely and accurate management of trade validation and substantiation
• Perform reconciliations and event monitoring for in scope trades.
• Perform trade maintenance as required (e.g. lifecycle events, amendments) and ensuring trades feed
to downstream systems as expected
• Dealing with trade queries – work closely with Front Office, Back Office and other stakeholders to
investigate and resolve trade booking issues, breaks and/or failed trades
• Perform basic trade analytics to resolve trade queries
• Production of daily reports – distribute daily reports to the Trading desk, Business Partners and Senior
Management (requiring a high level of attention to detail)
• Resolve queries – Investigate any issues raised to the team, liaising with Front Office, Back Office,
Finance and/or the client as necessary.
• Build and maintain relationships across senior business leads and support partners
• Involvement in a broad range of initiatives across multiple platforms driven by both the Business and
Trade Control and work to ensure they are effectively implemented and delivered as per the
requirements
• Metrics management and reporting to supervision/FO

• Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
• Excellent communications skills and ability to present to an audience
• Ability to multi-task and manage time wisely
• High Attention to Detail
• Ability to work under pressure in a team environment
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Sense of urgency and understanding of break escalation
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate

Job Description:

The Manager, Stock Lending Operations, will be responsible for the building up of operational functions of stock lending settlements for Asia markets.

This role will require a deep understanding of both Stock Lending and Asian equity markets operations processes.

Key responsibilities

• Understand front to back systems workflows of systems and settlements construct, primarily in SBL and International Prime businesses.
• Develop, implement, and maintain operational processes, policies and procedures to ensure the efficient and compliant execution of stock loan, securities lending and its life cycle operational processes.
• Identify operational risks and efficient framework for settlements in stock loan settlements in Asia markets.
• Lead the day to day operations of the business, including trade processing, settlement, corporate actions and custodian interaction.
• Stay abreast of regulatory developments to ensure business is compliant.
• Oversee and participate in maintenance and implementation of operational technology systems and platforms.
• Identify and create internal processes to meet front office requirements.
• Monitor service and control standards against, overall business / department objectives, markets standards.

Job Requirements

• Good understanding of required operational procedures to support front office in Equity stock loan and relevant product lifecycle.
• Strong interpersonal communication verbal and written skills. Comfortable working with Front Office and colleagues based remotely.
• At least 8 years of experience in the stock loan settlements area in Asia markets.
• Sound knowledge of lifecycle event and exception management.
• Ability to execute on more complex and / or non-standard requests.
• Self-motivated individual and driven
• Passionate about taking proactive initiative and leadership to raise the bar
• Drive new projects and initiatives.
• Strong knowledge of Risk and Control methodology
• Leading teams and managing performance reviews is of an advantage.
• Working knowledge of macros is an asset.
• Ability to work independently and lead ideas and changes.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.