דרושים Tax Operations Analyst ב-Bank Of America ב-Ireland, Dublin

Role Description:

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

Responsibilities:

• Manage either US or Non-US IRW Tax Withholding and Reporting which includes outsourced functions.

• Coordinate globally with colleagues.

• Service tax related client inquiries and escalations particularly for the Prime Brokerage business.

• Drive tax initiatives and tax regulatory implementations in partnership with Global Markets Tax Change & Global Markets Technology.

What we are looking for:

• Proficient in Microsoft applications, in particular excel.

• Efficient reconciliation and problem solving skills

• Efficient organizational and analytical problem-solving skills.

• Excellent written and verbal communication skills.

Skills that will help (optional):

• Ability to multitask and work independently in a fast-paced environment.

• Excellent Chapter 3, 4, 61 and 1099/1042s knowledge.

• Excellent people management skills.

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum

• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc

• Use of a flex fund to use towards benefits

• Access to free counselling through an Employee Assistance Programme and virtual GP services

• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include analysing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.

Responsibilities:

• Confirms loan documentation for accurate trade settlements
• Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
• Manages post-trade management and logistics, settlement pricing, and closing coordination
• Analyzes and resolves highly complex operational problems
• Supports ad-hoc projects for new processes or industry initiatives
• Processes loans end-to-end with accurate data input into various credit and operating systems

Skills:

• Creates an inclusive team where members are treated fairly and respectfully.
• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Leads and encourages the identification, escalation and resolution of potential risks.
• Knows and develops team members through coaching and feedback.
• Manages expenses and demonstrates an owner’s mindset.
• Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Delivers results through effective team management, structure, and routines.

Additional skills:

• Experience in Financial Services, especially Investment Banking and Global Markets Operations including Recording/Organizing Information
• Attention to Detail, knowledge of structured business analysis (e.g., Six Sigma) including Critical Thinking
• Familiarity with SharePoint workflows and document management, you should Interpret Relevant Laws, Rules, and Regulations
• Hands-on experience with AI-enabled platforms, predictive analytics, or machine learning applications in project management contexts. Adaptability will be required for the evolving processes.
• Strategic Thinking: Align strategies with organizational goals and translate them into actionable plans.
• Business Results: Anticipate risks and obstacles; pursue aggressive goals; promote continuous learning.
• People Leadership: Encourage contributions; foster open exchange of ideas; make decisions for the greater good.
• Personal Effectiveness: Take ownership; act decisively; maintain resilience under pressure.
• Planning and Organization: Prioritize effectively; multi-task under tight deadlines; run efficient meetings.
• Communication Skills: Communicate clearly and concisely at all organizational levels.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Responsibilities:

• Lead end-to-end project lifecycle from initiation to implementation, ensuring successful delivery.
• Develop and maintain detailed project plans, including scope, timelines, and resource allocation.
• Manage stakeholder communication and expectations across all levels of the organization.
• Facilitate requirements gathering sessions and validate deliverables against business needs.
• Run governance routines, senior working groups, and prepare executive-level dashboards and reports.
• Identify, assess, and mitigate project risks and issues, ensuring timely escalation and resolution.
• Coordinate cross-functional teams and manage dependencies between workstreams.
• Manage project financials, resource planning, and variance tracking.
• Leverage AI-driven analytics and automation tools to improve reporting and forecasting.
• Identify opportunities for process improvement and AI integration within project workflows.
• Support change management activities and ensure smooth adoption of project outcomes.
• Ensure compliance with governance frameworks, regulatory requirements, and organizational standards.

Skills:

• Proven track record of delivering complex projects on time and on budget, with ability to manage multiple projects concurrently.
• Experience in project management roles with experience in governance and risk management.
• Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint, Project, Visio) and project management tools (e.g., MS Project, JIRA).
• Influencing, negotiation, and stakeholder management skills.
• Experience with Agile/Scaled Agile (SAFE), DAIC, or structured methodologies (PRINCE2, PMP).
• Basic knowledge of AI concepts and experience using AI-powered tools for reporting or automation.

Additional skills:

• Experience in Financial Services, especially Investment Banking and Global Markets Operations.
• Knowledge of structured business analysis (e.g., Six Sigma).
• Familiarity with SharePoint workflows and document management.
• Hands-on experience with AI-enabled platforms, predictive analytics, or machine learning applications in project management contexts.

• Strategic Thinking: Align strategies with organizational goals and translate them into actionable plans.
• Business Results: Anticipate risks and obstacles; pursue aggressive goals; promote continuous learning.
• People Leadership: Encourage contributions; foster open exchange of ideas; make decisions for the greater good.
• Personal Effectiveness: Take ownership; act decisively; maintain resilience under pressure.
• Planning and Organization: Prioritize effectively; multi-task under tight deadlines; run efficient meetings.
• Communication Skills: Communicate clearly and concisely at all organizational levels.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Corporate Title: Officer

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Responsibilities:

• Maintains accuracy of client portfolio using internal and external comparison tools
• Performs research and conducts standard analyses using established techniques, including transactions that require special handling and exception handling
• Explores methods to enhance processes, further reduce risks, and boost client experience
• Partners with colleagues on the trade and sales support teams, as well as external agents
• Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

What we are looking for:

• Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
• Excellent communications skills and ability to present to an audience
• Ability to work under pressure in a team environment
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate

Additional Skills:

• Active Listening
• Attention to Detail
• Prioritization
• Adaptability
• Critical Thinking
• Recording/Organizing Information
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Result Orientation

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Responsibilities:

• Oversight and production management of Refresh team supporting GM and GCIB, ensuring timely and accurate completion of all refresh activities.
• Monitor production metrics, SLAs performance, Key Controls, and overall process effectiveness.
• Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
• Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements.
• Managing the performance and productivity of Refresh Teams.
• Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.
• Ensure cases requiring remediation are completed within service level agreements.
• Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.
• Support business with KYC related queries and requests.
• Participate in remediation items aligned to internal/external Audits.
• Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.
• Contribute to our process improvement culture to continuously identify opportunities for efficiency, effectiveness and sustained timeliness and quality.

What we are looking for:

• Previous experience leading operations and production teams.
• Proven executive presence and communication skills (both oral and written).
• Experience performing in a process-oriented production environment within a continuous improvement framework.
• Proven ability to work in a team environment, organise work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.
• Analytical and data driven with a process first mindset.
• Ability to contribute to our Operational Excellence culture and framework.
• Ability to accurately and concisely present information to teams, management, and senior leaders
• Good balance between strategic and tactical thinking; execution and results driven)
• Ability to problem solve and enable teams to drive production effectively.
• Able to identify and document opportunities to streamline process.

Skills that will help (optional):

• Experience in related fields (AML/KYC, Risk, Compliance)
• Risk and Controls Management
• Quality Assurance
• Data and Trend Analysis tools
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement and Strategic Thinking

Benefits of working at Bank of America Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

Responsibilities:

• Manage either US or Non-US IRW Tax Withholding and Reporting which includes outsourced functions.

• Coordinate globally with colleagues.

• Service tax related client inquiries and escalations particularly for the Prime Brokerage business.

• Drive tax initiatives and tax regulatory implementations in partnership with Global Markets Tax Change & Global Markets Technology.

What we are looking for:

• Proficient in Microsoft applications, in particular excel.

• Efficient reconciliation and problem solving skills

• Efficient organizational and analytical problem-solving skills.

• Excellent written and verbal communication skills.

Skills that will help (optional):

• Ability to multitask and work independently in a fast-paced environment.

• Excellent Chapter 3, 4, 61 and 1099/1042s knowledge.

• Excellent people management skills.

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum

• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc

• Use of a flex fund to use towards benefits

• Access to free counselling through an Employee Assistance Programme and virtual GP services

• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Workspace Services Team Lead Responsibilities:

• Directly reporting to the European Workspace Manager based in London
• Oversee, supervise and lead the Workspace team of 3 based in Dublin
• Mentor and develop team members through regular training, performance reviews, and continuous learning initiatives.
• Establish performance metrics and ensure adherence to service level agreements (SLAs) and operational standards
• Manage the receipt of incoming service requests through various communication channels
• Prioritization of support calls and requests based upon business impact
• Resolve support calls either via the telephone using remote tools or on-site desktop visit to an acceptable standard and within a suitable timeframe

• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
• Initiating and leading escalation and resolution for business impacting workspace issues
• Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholder
• Supporting the lifecycle, launch and retirement of workspace services and establishing robust operational processes and procedures
• Driving continuous service and process improvement
• Service and support ticket reporting and governance
• Partner with local stakeholders and collate end user experience feedback
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
• Provide Front and Back Office system technical support for trading floor and support function applications including all Reuters products, Bloomberg products, Tradeweb and ICAP apps
• Setting realistic expectations for service delivery, communicating frequently with customers and providing technical expertise as required
• Offer 3rd level support for in depth fault analysis resulting in direct technical dialogue with internal application developers, support functions and external vendors
• Workspace engineers are required to be available to work a flexible 8-hour shift between 7am and 6pm onsite with an out of hours call rota
• Role is considered primarily onsite
• Weekend work (overtime) may be requested to support moves and changes, as well as other project work

Experience and Skills:

• 7+ years of desktop support experience, within a trade floor
• Excellent leadership and team management skills, experience managing a small team
• Exceptional communication, interpersonal, and stakeholder management skills.
• Ability to work under pressure in a dynamic, fast-paced trading environment and manage multiple priorities effectively.
• Exceptional written and verbal skills
• Exceptional customer services skills
• Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications
• Knowledge of incident ticketing applications e.g. Service Now
• Strong understanding of Microsoft Windows 11 and Office O365
• Strong understanding of collaboration tools including Webex, MS Teams, Skype, SharePoint etc
• Understanding of trader telephony solutions (e.g. IPC)
• Knowledge of network printer installation, setup and troubleshooting
• Knowledge of virtualization technologies, especially Citrix
• Microsoft System Center Configuration Manager experience is a plus
• Strong analytical and problem-solving abilities; capable of performing root cause analysis and implementing preventive measures
• Analytical experience, creating dashboards and reporting from systems such as ServiceNow, NeXT think etc
• Data manipulation experience, Excel, Power BI and similar tools

Executives promote

• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute to communities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we work
• Develop our colleagues; embrace diversity and respect one another

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.