דרושים Team Developer ב-Bank Of America ב-India, Chennai

Responsibilities*

• Review the Global Economic Sanctions hits on Fircosoft for Asia Branches (Except India), EMEA Branches and US

• Investigate the transactions through open search; Bank of America customers to be looked on Interact; OWLS; Lexis Nexis; GESCM to be used to check on prior cases

• Escalate the close hits / potential hits to the next level (L2)

• Process the transactions from the OFAC queues within the currency cut offs/application deadline

• Work as per the Sanctions Queue allocation and raise any concerns

• Review and Monitor all currency cut offs across branches

• Comply with the KPIs and KRIs

• Report any escalations immediately and ensure timely resolution

• Must be fully conversant with Windows based IT systems, e.g., Word, Excel, PowerPoint, Outlook and Access

Requirements*

• Education* - Graduate (B.Com)

• Certifications If Any

• Experience * 4-8 years

Foundational skills*

• Experience In Sanctions Review process, Strong Payments knowledge (Swift)

• Good Communication Skills & exposure into Fircosoft

• Quick adaptation to changing Regulatory and Sanctions Landscape

Desired skills*

• Ability to conduct deep dive research, Preferred exposure to FircoSoft application

Work Timings*

• Staggered Night Shifts (Any 9 Hours shift on rotation basis)

Key responsibilities include operational, service, administrative, technical support, basic level reporting, call center support and reviewing/processing transactions in Operations or Support. Possesses communication, problem solving and general PC skills. Considered a subject matter expert in their area of expertise and may lead teams by providing guidance and direction to less experienced team members. Incumbents would be Graduates / Post Graduates with 24 - 36 months of work experience

Job Description*

Although working individually, the success is measured at a team level, with internal targets and results being measured against the Line of Business external peer group on a regular basis. The level error free settlements, adhering to the regulators requirements Segregation Violations, Fines) and our success in the market versus our peer group is a key barometer in measuring the control of risk around the process.

The key to success is to ensure we settle all equity trades within tight deadlines as prescribed by the SLA. In a deadline driven environment, turnaround, accuracy, and escalation are of high importance as we are at risk to market movements, traders P & L, client relationship, and the bank’s reputation including settlement risk. Sense of urgency and attention to detail are pivotal competencies required to perform the functions.

Responsibilities*

• Pre matching & matching trades on VD-1 & VD with counterparties. Trades which are unmatched are to be identified, researched, and actioned for resolution.
• Reduce failing trades and increase settlement efficiency.
• Settle failing trades by liaising with various external clients, brokers, local agents & custodians.
• Reduce intercompany failing trades across.
• Ensure Capital exposure is as per the levels fixed by the regulators.
• Ensure that there are no segregation violations as per SEC regulations and fines imposed by regulators are well below prescribed standards.
• Prioritize on reducing failing SELL trades to mitigate the risk of buy-in threat to the firm.
• Take necessary steps to ensure that Buy-in threats are avoided to the firm as a result of failing trades
• Ensure Depot transfer requests are entered in the system are settled on time by liaising with Custodian, Client services.
• Ensure that breaks pertaining to stock loan are resolved within defined timelines.
• Researching on trades which are not recognized by CP and checking is it a valid and following the escalation procedure to make sure that trade settled on the same day or cancelled.
• Perform telephone confirmations on transactions due for settlement/matching.
• MIS, reporting of operational and trading exposures to management.
• Responsible for clearing of items on the daily exception accounting reports.
• Maintain established productivity levels as per SLA.
• Ensure that all established procedures are followed.
• Meet or exceed all deadlines given as per SLA.
• To be flexible in their attitude and approach and be willing to work extra hours during the week with overflow of volume and to provide cover for holidays planned and unplanned.

Requirements*

• Education: Graduate/Post Graduate
• Certifications If Any:
• Experience Range : 1-3 years

Foundational skills:

• Understanding of Investment Banking,
• Good understanding of capital markets & trade life cycle
• Excellent verbal and written communication skills and effective interpersonal skills.

• Ability to work under pressure with excellent attention to detail,

• Ability to multitask, prioritize

• Escalation of critical risks & non-compliance with policies, standards, and limit.

• Excellent organizational skills are required with the ability to prioritize daily workload, work accurately and efficiently under pressure

• To be able to communicate effectively.

Desired skills*- Flexible

1:30 PM – 10:30 PM

Job Description*

This individual will be responsible for overseeing transaction processing, maintaining accuracy in records, and facilitating effective communication between the banking backend, onshore and branch teams. Associate should be comfortable in a fast-paced, detail-oriented environment and is dedicated to maintaining the highest standards of accuracy, Turn around time and compliance in banking operations.

Responsibilities*

Responsible to interact with LOB and Branch Offices via email and via calls (Skype call and Avaya calls)

Identify and escalate control issues, errors, and efficiency opportunities.

Work in a fast-paced environment and have the ability to prioritize and multi-task under pressure.

Provide a high level of quality service, support, and responsiveness to clients of Merrill Lynch, Client Associates and Financial Advisor and communicate effectively with Merrill Branch & LOB.

Ensure that all established procedures are followed.

Adhere to GRG (Global Reconciliation Governance) policies while taking care of Abandoned property Month end Reconciliation.

Review of Abandoned Account forms for accuracy and if the form is complete the associate will contact the necessary team to follow the client’s instructions to either reinstate or liquidate the account.

Requirements*

• Change orientated – can identify workflow/systems inefficiencies and come up with new ideas for improvement
• Creative and analytical approach to problem solving
• Strong communication and interpersonal skills and ability to change communication style based on the audience
• Strong knowledge in MS Office products including MS Excel, PowerPoint
• Attention to details and drive for accuracy
• Ability to work well under pressure
• Basic knowledge of six sigma and MIS
• Strong operational know how and understanding of end to end process delivery
• Strong on customer centricity and approach to improve processes and better customer experience.
• Flexible in shift timings as we follow evening shifts only

Minimum Graduate, commerce stream preferred.

Certifications If Any - Any certification in finance or banking

Experience Range*

36 to 78 months experience

Foundational skills*

Good communication, verbal/written both and listening skills. Basic understanding about Banking operations & finance, strong analytical skills with great attention to details to perform the document review and reconciliations, Organized and able to multi-task in a fast-paced environment

Work Timings*

05:30 pm - 02:30 am IST or 06:30 pm – 03:30 am IST or 07:30 pm - 4:30 am

Key responsibilities include operational, service, administrative, technical support, basic level reporting, call center support and reviewing/processing transactions in Operations or Support. Possesses communication, problem solving and general PC skills. Considered a subject matter expert in their area of expertise and may lead teams by providing guidance and direction to less experienced team members. Incumbents would be Graduates / Post Graduates with 24 - 36 months of work experience

Key responsibilities include operational, service, administrative, technical support, basic level reporting, call center support and reviewing/processing transactions in Operations or Support. Possesses communication, problem solving and general PC skills. Considered a subject matter expert in their area of expertise and may lead teams by providing guidance and direction to less experienced team members. Incumbents would be Graduates / Post Graduates with 24 - 36 months of work experience

Responsibilities*

• Team Leader/Assistant Manager– Supervisor. Managing head count of 20 FTEs associates, whose Key responsibility resolves around meeting critical deadlines as per Compliance criteria
• Adherence to the SLA’s – productivity, turn-around-time, and accuracy
• Provide appropriate coaching and feedback to help the associate come up the learning curve
• Outlier management
• Engage in improving processes through reengineering, system checks, process automation
• Periodical sample quality check of associates processing work
• Interact with client on transactional issues
• Review daily key operational variables
• Develop back up and contingency plan
• Act as a change agent and provide implementation assistance as and when the need arises
• Provide subject matter expertise on processes
• Update Manager on process performance and critical people issues
• Identify potential people issues amongst the team & resolve the same on a proactive basis
• Provide process problem resolution assistance to teams via one on one’s and coaching sessions
• Assess performance of Team Members and conduct performance appraisals
• Provide coaching and feedback to team members
• Hold regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Assess training needs, provide training opportunities and train new hires and existing staff
• Cross train Team Members
• Appropriately use Rewards & Recognition to energize to motivate Team Members
• Handle all logistics related issues: roster management
• Leave planning, Managing Compensatory Offs, Unscheduled Leave
• Initiating Disciplinary procedure in conjunction with HR and Reporting manager

Education*

• Graduate if any stream

Experience Range*

• 2-5 Years in people management

Foundational skills*

• Team Handling experience
• Strong SME knowledge of Card Operations and Applicable US Laws, Rules & Regulations
• Excellent and Effective Communication Skills : both verbal & written
• MS Office ( Excel, PowerPoint and Word)
• Knowledge of Claim lifecycle

Work Timings*

• Should be flexible in working multiple functions and shift timings
• 21:30 hrs- 06:30 hrs and 3:30 hrs – 12:30 hrs

Job Location*