דרושים Customer Support Technician ב-Applied Materials ב-Singapore, Singapore

Responsibilities

• Utilizes routine work orders, schematics, wiring diagrams, parts and wire lists, written and/or verbal instructions to build, repair and/or test electrical, electro-mechanical, vacuum, pneumatic assemblies, subassemblies and components

• Performs electro-mechanical assembly operations, troubleshooting and repair

• Identifies and corrects errors

• Observes all safety standards and maintain a secure, safe, clean and healthy work environment

• Attends required health and safety training and follows safety and security policies, procedures and practices

• Promptly reports accidents, injuries, safety hazards, or emergencies to supervisor or Safety dept

• Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly

• Actively strives to prevent accidents and injuries

• Utilizes test fixtures, electronic measurement equipment, leak detectors, and/or vacuum pumps to test assemblies, subassemblies and components

• Enters data on computer terminal, such as progress, work expense and labor details

• May perform computer programming, repair or software

• Receives parts and performs audits to ensure all necessary parts are available to perform built, test and repair. Inspects parts for defects

Requirements

• Able to develop analytical skills and application of scientific methods to perform a variety of activities

• Has good understanding of how the team integrates with others

• Able to recognize and solve typical problems that can occur in own work area without supervisory approval and evaluate and select solutions from established operating procedures and/or scientific methods

• Good communication skills to exchange of information

• Able to commit Mon-Fri (4pm - 1.30am shift). Transport provided.

Work Location

• Upper Changi

Role Responsibilities:

• Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

Minimum Qualifications:

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 1–2 years of work experience in customer/field service support, or a related technical field
• Ability to read and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

2–4 years of work experience in customer/field service support, or a related technical field
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

What We Offer

Key Responsibilities

1. Utilizes routine work orders, schematics, wiring diagrams, parts and wire lists, written and/or verbal instructions to build, repair and/or test electrical, electro-mechanical, vacuum, pneumatic assemblies, subassemblies and components.
2. Performs electro-mechanical assembly operations, troubleshooting and repair. Identifies and corrects errors.
3. Observes all safety standards. Maintains a secure, safe, clean and healthy work environment. Attends required health and safety training and follows safety and security policies, procedures and practices. Promptly reports accidents, injuries, safety hazards, or emergencies to supervisor or Safety dept. Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly. Actively strives to prevent accidents and injuries.
4. Utilizes test fixtures, electronic measurement equipment, leak detectors, and/or vacuum pumps to test assemblies, subassemblies and components. Enters data on computer terminal, such as progress, work expense and labor details. May perform computer programming, repair or software
5. Details finished work. Receives parts and performs audits to ensure all necessary parts are available to perform built, test and repair. Inspects parts for defects. Troubleshoots and improves processes.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

Responsibilities

• Utilizes routine work orders, schematics, wiring diagrams, parts and wire lists, written and/or verbal instructions to build, repair and/or test electrical, electro-mechanical, vacuum, pneumatic assemblies, subassemblies and components
• Performs electro-mechanical assembly operations, troubleshooting and repair
• Identifies and corrects errors
• Observes all safety standards and maintain a secure, safe, clean and healthy work environment
• Attends required health and safety training and follows safety and security policies, procedures and practices
• Promptly reports accidents, injuries, safety hazards, or emergencies to supervisor or Safety dept
• Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly
• Actively strives to prevent accidents and injuries
• Utilizes test fixtures, electronic measurement equipment, leak detectors, and/or vacuum pumps to test assemblies, subassemblies and components
• Enters data on computer terminal, such as progress, work expense and labor details
• May perform computer programming, repair or software
• Receives parts and performs audits to ensure all necessary parts are available to perform built, test and repair. Inspects parts for defects

Requirements

• Able to develop analytical skills and application of scientific methods to perform a variety of activities
• Has good understanding of how the team integrates with others
• Able to recognize and solve typical problems that can occur in own work area without supervisory approval and evaluate and select solutions from established operating procedures and/or scientific methods
• Good communication skills to exchange of information

Key Responsibilities

Utilizes routine work orders, schematics, wiring diagrams, parts and wire lists, written and/or verbal instructions to build, repair and/or test electrical, electro-mechanical, vacuum, pneumatic assemblies, subassemblies and components.

Performs electro-mechanical assembly operations, troubleshooting and repair. Identifies and corrects errors.

Observes all safety standards. Maintains a secure, safe, clean and healthy work environment. Attends required health and safety training and follows safety and security policies, procedures and practices. Promptly reports accidents, injuries, safety hazards, or emergencies to supervisor or Safety dept. Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly. Actively strives to prevent accidents and injuries.

Utilizes test fixtures, electronic measurement equipment, leak detectors, and/or vacuum pumps to test assemblies, subassemblies and components. Enters data on computer terminal, such as progress, work expense and labor details. May perform computer programming, repair or software

Details finished work. Receives parts and performs audits to ensure all necessary parts are available to perform built, test and repair. Inspects parts for defects. Troubleshoots and improves processes.

Other Requirements:This is a physically demanding position that often requires standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, the use of hand and power tools, and driving or operating heavy machinery including forklifts.

Additionally, because this position may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

Responsibilities

• Utilizes routine work orders, schematics, wiring diagrams, parts and wire lists, written and/or verbal instructions to build, repair and/or test electrical, electro-mechanical, vacuum, pneumatic assemblies, subassemblies and components
• Performs electro-mechanical assembly operations, troubleshooting and repair
• Identifies and corrects errors
• Observes all safety standards and maintain a secure, safe, clean and healthy work environment
• Attends required health and safety training and follows safety and security policies, procedures and practices
• Promptly reports accidents, injuries, safety hazards, or emergencies to supervisor or Safety dept
• Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly
• Actively strives to prevent accidents and injuries
• Utilizes test fixtures, electronic measurement equipment, leak detectors, and/or vacuum pumps to test assemblies, subassemblies and components
• Enters data on computer terminal, such as progress, work expense and labor details
• May perform computer programming, repair or software
• Receives parts and performs audits to ensure all necessary parts are available to perform built, test and repair. Inspects parts for defects

Requirements

• Able to develop analytical skills and application of scientific methods to perform a variety of activities
• Has good understanding of how the team integrates with others
• Able to recognize and solve typical problems that can occur in own work area without supervisory approval and evaluate and select solutions from established operating procedures and/or scientific methods
• Good communication skills to exchange of information