דרושים Customer Engineer ב-Applied Materials ב-Singapore, Singapore

Key Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.

• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.

• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool

• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.

• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.

• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.

• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Requirements

• Prior hands-on experiences in Wafer Fabrication Semiconductor tools (CVD, PVD, Etch)

• Relevant education qualification in Engineering

• Ability to work with deadlines and with all levels of internal and external stakeholders including customers

• Ability to work in cleanroom work environment

Work Location

• Science Park II (Moving to Tampines in end 2026)

Key Responsibilities

• Identify and troubleshoot a variety of difficult mechanical problems with limited supervision

• Define, coordinate, perform and document engineering test reports

• Develop, design, or modify mechanical engineering layouts, schematics, ordrawings/specificationsof difficult scope

• Perform engineering analysis of difficult scope with limited supervision

• Technically lead or execute projects; develop key suppliers and generate mechanical product specifications

• Design, develop and implement custom mechanical tooling, fixturing and associated processes; enable the handling, assembly and/or disassembly of parts, components, sub-assemblies, and final assemblies; establish standards across all operational processes

• Specify and review engineering documentation

• Implement concepts for a variety of complex product issues and mechanical solutions

• Clearly communicate complex or sensitive information; build consensus

Requirements

• PhD/ Master/ Bachelor’s degree in Electrical or Mechanical Engineering

• More than 5 years of relevant experiences in semiconductor equipment design or troubleshooting experiences

• Proficient in simulation and analysis methods (FEA, thermal analysis and tolerance analysis)

• Strong in the following fields: Thermal, Compressible flow, Engineering Design, Machining & manufacturing processes

• Ability to craft clear engineering documentation

• Ability to form effective cross-functional relationships and to communicate product design/mechanical requirements clearly to non-experts

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of internal and external stakeholders

• Self-starting individual, proactive and resourceful

Work Location:

• Science Park II (Moving to Tampines in end 2026)

What We Offer

Key Responsibilities

• Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks. Responsible for managing the definition and implementation of processes and applications, to meet the customer’s current and future requirements for productivity and leading edge technology, using Applied Materials products. As the customer technology expert for at least one class of processes, guides technology development and transfer. Integrates customer technology requirements into internal product roadmap.

• Resolves complex field process issues utilizing systematic troubleshootingmethodology. Createa mechanism to communicate issues and track progress. Use sound statistical techniques like DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages.

• Responsible for customer demos, including defining demo conditions, wafer processing and analyzing results.

• Assists account teams in managing the customer account to enhance customer satisfaction and increase Applied’s product and technical reputation.

• Works with business unit in technology development and transfer to customers including customized process development. Plans unit process sequence based on customer requirements. Negotiates process specifications with customers. Takes ownership of delivering the required solution to the customers that meets specification.

• Takes the lead in positioning new technologies to customers utilizing technical information from divisions. May form strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs. Makes management level presentations.

• Participates in defining product strategy, identifying gaps. Provides feedback on process and hardware improvements to meet customer roadmap requirements.

• Keeps abreast of new developments that directly impact unit processes. Participates in publishing in ET conferences and journals.

Requirements

• Deep technical expertise in semiconductor processes, e.g. Thin Film, Wet, Plasma, Bonding, etc.

• Ability to communicate in Korean language to provide support to Korean-speaking customers.

• Ability to interprets internal/external business challenges and recommends best practices to improve products, processes or services.

• Demonstrated ability to analyze complex problems and develop innovative solutions.

• Excellent interpersonal and communication skills to present complex technical information and build consensus with customers and internal teams.

• Willingness to travel overseas for customer support and business needs.

Work Location

• Science Park II (Moving to Tampines in end 2026)

Key Responsibilities

• Creates and monitors metrics to better understand discrepant material trends.

• Investigates data trends for actions and projects to reduce manufacturing generated discrepant material and scrap.

• Assign discrepant material reduction tasks and projects to personnel outside the Quality organization and track assignments to completion.

• Facilitate meetings to receive updates on tasks and projects.

• Provide training as necessary to Operations personnel.

• In a few cases, may need to develop and implement operational sequence and processes in the fabrication of parts, components, sub-assemblies, and final assemblies and lead manufacturing engineering related projects as required.

• Interfaces with other engineering functions to ensure new product has implemented changes which mitigate the risk of discrepant material being generated.

• Determines root cause analysis for issues that arise during assembly and/or test of systems; drives correction actions; provides failure analysis report as required.

• Uses lean six sigma methodology to drive continuous improvement projects.

• Collaborate with Supplier Quality Engineers to minimize supplier caused Quality non-conformances

  • Quick engagement with Supplier Quality Engineers to manage responsiveness of suppliers to Mfg. issues with a focus on keeping manufacturing operational.

  • Engagement on stock purges or containments in manufacturing while working with the Manufacturing Engineers to assess the product and prevent a line down

  • Follow up with Supplier Quality Engineers and keep Manufacturing abreast of progress

• Evaluates work methods, procedures, and policies. Develops and maintains new business processes; edits as necessary to ensure current practices are documented.

Requirements

• Bachelor's Degree in Engineering, Science or other relevant qualifications.

• At least 3 years of quality engineering experiences preferably in manufacturing or semiconductor industry

• Professional qualifications in Quality will be an added advantage.

• Proficiency in quality analysis tools and statistical software (e.g., Minitab).

• Familiarity with Lean Manufacturing and Six Sigma principles (Green Belt preferred).

• Excellent problem-solving, analytical, and communication skills.

• Ability to work cross-functionally and manage multiple projects in a fast-paced environment across different time zones.

Work Location

• Upper Changi

Key Responsibilities:

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted . Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements:This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge:

• Has established skills to perform a range of day-to-day activities.

Business Expertise:

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.

Leadership:

• Has no supervisory responsibilities; manages own workload.

Problem Solving:

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.

Impact:

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.

Interpersonal Skills:

• Uses communication skills to exchange information.