דרושים Customer Account Technologist Korean-speaking ב-Applied Materials ב-Singapore, Singapore

What We Offer

Key Responsibilities

Enable Next-Gen Solutions Through Direct Engagement:

• Act as the technical owner for PVD solutions at assigned OSATs and Fabless accounts, ensuring alignment between design requirements and manufacturing processes.

• Understand Customers and Fabless stakes holders technical roadmap.

• Partner with Fabless packaging architects to define material stacks, reliability criteria, and integration flows; translate these into executable solutions for OSATs.

• Lead joint qualification programs involving Fabless and OSAT stakeholders: define success metrics, DoEs, and acceptance gates; manage execution to schedule.

Process Qualification & Ramp:

• Establish process-of-record (POR) for advanced packaging applications (e.g., RDL barrier/seed, TSV liners, hybrid bonding underlayers).

• Drive tool acceptance (FAT/SAT) and HVM ramp at OSAT sites: SPC setup, chamber matching, defectivity control, and yield stabilization.

• Validate PVD film integrity under Fabless-driven reliability tests (JEDEC/IPC standards: EM, TDDB, thermal cycling).

Cross-Functional Collaboration:

• Coordinate with Applied Materials’ Product Engineering, Field Service, and Quality teams to deliver robust solutions tailored to OSAT and Fabless needs.

• Resolve integration challenges across packaging flows (e.g., ESD, adhesion, contamination, stress) through structured problem-solving.

Continuous Improvement:

• Lead structured root cause analysis on yield/reliability excursions; implement corrective actions and verify effectiveness.

• Provide feedback to internal engineering for hardware and process enhancements based on OSAT and Fabless requirements.

Required Qualifications

• Bachelor’s or Master’s in Materials Science, Physics, Chemical Engineering, or related field; PhD preferred.

• 10+ years in semiconductor equipment/process engineering with strong PVD experience in Advanced Packaging (FO-WLP, 2.5D/3D, RDL/UBM).

• Proven success enabling solutions through direct engagement with OSATs and Fabless design houses.

Preferred Qualifications

• Experience enabling hybrid bonding or chiplet integration through PVD underlayers.

• Familiarity with APAC OSAT ecosystem and Fabless packaging roadmaps.

• Proficiency in SPC, DOE, metrology, and yield analytics.

• Expertise in thin-film metallurgy (Cu, Ni, Ti, Ta/TaN, Co) and reliability-critical stack design.

• Strong communication skills to engage executive Fabless stakeholders and OSAT engineering teams.

Work Location

• Science Park II (Moving to Tampines in end 2026)

Key Responsibilities

• Develops, aligns and implements commodity strategies.

• Negotiates and manages the maintenance of agreements with suppliers that provide the structure for all business relationships between Applied Materials and the supply base.

• Engages with the PLC process to ensure alignment with the commodity strategies.

• Directs new supplier introduction and/or disengagement requirements to/from the Applied Materials supply base.

• Drives resolution to systemic supply chain issues affecting quality, cost, delivery or lead-time, which may include engagement with sub-tiers in the supply chain.

• Develops and presents high level cost reduction opportunities.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field.

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services.

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view.

Key Responsibilities

• Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks. Responsible for managing the definition and implementation of processes and applications, to meet the customer’s current and future requirements for productivity and leading edge technology, using Applied Materials products. As the customer technology expert for at least one class of processes, guides technology development and transfer. Integrates customer technology requirements into internal product roadmap.

• Resolves complex field process issues utilizing systematic troubleshootingmethodology. Createa mechanism to communicate issues and track progress. Use sound statistical techniques like DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages.

• Responsible for customer demos, including defining demo conditions, wafer processing and analyzing results.

• Assists account teams in managing the customer account to enhance customer satisfaction and increase Applied’s product and technical reputation.

• Works with business unit in technology development and transfer to customers including customized process development. Plans unit process sequence based on customer requirements. Negotiates process specifications with customers. Takes ownership of delivering the required solution to the customers that meets specification.

• Takes the lead in positioning new technologies to customers utilizing technical information from divisions. May form strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs. Makes management level presentations.

• Participates in defining product strategy, identifying gaps. Provides feedback on process and hardware improvements to meet customer roadmap requirements.

• Keeps abreast of new developments that directly impact unit processes. Participates in publishing in ET conferences and journals.

Requirements

• Deep technical expertise in semiconductor processes, e.g. Thin Film, Wet, Plasma, Bonding, etc.

• Ability to communicate in Korean language to provide support to Korean-speaking customers.

• Ability to interprets internal/external business challenges and recommends best practices to improve products, processes or services.

• Demonstrated ability to analyze complex problems and develop innovative solutions.

• Excellent interpersonal and communication skills to present complex technical information and build consensus with customers and internal teams.

• Willingness to travel overseas for customer support and business needs.

Work Location

• Science Park II (Moving to Tampines in end 2026)

Key Responsibilities:

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted . Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements:This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge:

• Has established skills to perform a range of day-to-day activities.

Business Expertise:

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.

Leadership:

• Has no supervisory responsibilities; manages own workload.

Problem Solving:

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.

Impact:

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.

Interpersonal Skills:

• Uses communication skills to exchange information.

Key Responsibilities

• Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.
• Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.
• Can perform most retrofits on equipment. Assists in process issues.
• Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer’s business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.
• Performs BKM’s. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area

Business Expertise

• Uses knowledge of how the team integrates with others to accomplish the team objectives
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge

Leadership

• Provides informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures

Impact

• Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

Interpersonal Skills

• Explains technical information within the team

What We Offer