מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
דרושים Sales Expert Retail Customer Care ב-אפל ב-China, Shanghai
מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור Sales Expert Retail Customer Care ב-China, Shanghai והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Apple. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
China
Shanghai
נמצאו 46 משרות
26.08.2025
A
Apple Customer Service Support Specialist Retail Care China, Shanghai
Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
תיאור:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
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משרות נוספות שיכולות לעניין אותך
26.08.2025
A
Apple Greater Customer Engagement & Integrated Marketing Lead China, Shanghai
10+ years in consumer marketing with global brands within a multi-channel environment. 8+ years building, developing, and leading high-performing GC and or APAC based marketing teams and at least 3+...
תיאור:
In this role you will create marketing and programming strategies and campaign execution that align with business goals and enhance the customer experience for Greater China.
- 10+ years in consumer marketing with global brands within a multi-channel environment.
- 8+ years building, developing, and leading high-performing GC and or APAC based marketing teams and at least 3+ including senior level individual contributors.
- Fluent in English and Mandarin
- 15+ years of experience in GC and APAC region in strategic marketing across the Retail sector.
- Proven track record of handling complex/multi-faceted projects, delivering on key metrics to drive impact for the company.
- Excellent interpersonal skills, able to strike the right balance in all situations, from cross-functional working groups to executive presentations.
- Strong analytical skills, able to identify and act upon opportunities for campaign improvement and impact.
- Strategically astute, with a creative approach to solving problems and creating memorable customer experiences and campaigns.
- Deep understanding of geography dynamics, consumer behaviours and competitive marketing landscapes. Able to use these insights to make informed, strategic decisions, anticipate market trends and pivot strategies as needed.
- Clear ability to navigate a matrixes organisation and influence decisions without direct authority.
- Experience working across geography and WW teams with successful outcomes for both regional and WW goals.
- An encouraging people leader who is able to recruit, empower and develop outstanding talent. A phenomenal teammate who leads from the front and will be the champion for doing what’s right.
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משרות נוספות שיכולות לעניין אותך
25.08.2025
A
Apple Senior Manager Retail Technology China, Shanghai
10+ years of hardware/ software engineering and/or product management experience related to consumer products and/or Retail. 7+ years experience directly managing and mentoring a team responsible for the delivery of...
תיאור:
- 10+ years of hardware/ software engineering and/or product management experience related to consumer products and/or Retail
- 7+ years experience directly managing and mentoring a team responsible for the delivery of technology initiatives, and software and hardware systems
- Technical understanding and hands-on experience with Native App development, “Super App” design and architecture, back-end systems, and content management systems
- Expertise leading complex, cross-functional initiatives involving multiple technology systems and platforms
- Hands-on experience in Agile Software Development and rapid iteration/ prototyping
- Demonstrated deep understanding of the customer-facing technology landscape in China, and approaches necessary for success
- Skilled navigating fast-paced, dynamic environments with a balance of strategic vision and hands-on execution
- Exceptional communication and influence skills, with the ability to drive clarity and alignment across all levels
- Proven experience creating and managing product roadmaps supporting operational and business goals
- Skilled in developing requirements for engineering and design teams, and guiding solution delivery through every phase
- Willingness to travel up to 30% domestically and internationally
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משרות נוספות שיכולות לעניין אותך
25.08.2025
A
Apple Quality Program Manager Retail Customer Care China, Shanghai
5+ years of experience in a quality management or program management role within a contact center or customer service environment. Ability to work with and influence cross functional business partners...
תיאור:
A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and satisfaction, service trends and professional ethics and operational policies and procedures are followed.
- 5+ years of experience in a quality management or program management role within a contact center or customer service environment
- Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals
- Adapt to changing environments, technology and processes
- Drive for results with a high degree of determination
- Superb written and communication skills of English and Chinese
- Strict adherence to company policy on confidential materials
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Strong data visualization skills with experience using tools like Tableau to identify trends and draw actionable conclusions
- Excellent communication and presentation skills (written and verbal), with the ability to clearly communicate complex information to diverse audiences, including stakeholders at various levels
- Strong critical thinking and problem-solving skills, with a demonstrated ability to identify root causes and develop effective solutions
- Proven track record in transactional quality assurance, utilizing methodologies like call scoring and audits, with knowledge of quality management frameworks, COPC, Six Sigma).
- Proven ability to manage multiple projects concurrently, prioritize effectively and consistently meet deadlines in a fast paced environment
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משרות נוספות שיכולות לעניין אותך
25.08.2025
A
Apple Sales Team Manager Retail Customer Care China, Shanghai
Experience working with human resources in areas pertinent to employee management such as performance, welfare and development. Instill trust within the team and operate with a high level of integrity....
תיאור:
Responsibilities:- Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals
- Experience working with human resources in areas pertinent to employee management such as performance, welfare and development
- Instill trust within the team and operate with a high level of integrity
- Communicate with excellence, and tailor your communication style to different audiences
- Develop others through mentorship, coaching, and effective feedback
- Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks
- Fluent in both English and Mandarin (speaking, reading, writing)
- 5+ years experience in Sales, Retail, or Customer Care Center landscapes
- 2+ years of management experience, leading a team of 15+ direct reports
- Knowledge for WeChat, Douyin, Taobao, Xiaohongshu, and other local e-commerce platforms.
- Experience leading in a multi-lingual/cultural environment
- Instill trust within the team and operate with a high level of integrity
- Follow through on commitments and establish mechanisms to encourage others to do the same
- Make timely and sound decisions by asking questions and using analytics, experience, and judgment
- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing environment
- Resolve conflict and settle differences in productive ways
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משרות נוספות שיכולות לעניין אותך
24.08.2025
A
Apple RCC Business Planning & Comms Manager - Retail Customer Care China, Shanghai
Minimum of 3–5 years of experience as a Project Manager in a top-tier management consulting firm, or deep experience in an operations strategy role within the high-tech industry. Demonstrated ability...
תיאור:
- Minimum of 3–5 years of experience as a Project Manager in a top-tier management consulting firm, or deep experience in an operations strategy role within the high-tech industry
- Demonstrated ability to design communication strategies aligned with organizational goals and ensure flawless execution
- Excellent planning, organizational, and implementation skills
- Strong verbal and written communication skills
- Proficiency in Keynote and photo/video editing applications
- Bachelors degree or equivalent experience
- Proven experience in shaping and implementing complex regional programs and initiatives, with the ability to drive and lead multiple implementation projects simultaneously
- Strong problem-solving abilities
- Exceptional attention to detail, with the ability to zoom in and out as needed
- Demonstrated ability to work independently in areas of ambiguity
- Proven ability to build strong relationships within cross-functional teams, with demonstrated success in managing complex international collaborations
- Experience interacting with and influencing stakeholders at all levels of management
- Ability to work within a flexible schedule and embrace change enthusiastically
- High level of ethics, integrity, and trust
- Experience in graphic design, desktop publishing, or web-based media such as newsletters, blogs, or websites is a plus
- Experience in a call center organization is a plus
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משרות נוספות שיכולות לעניין אותך
24.08.2025
A
Apple Trainer Retail Customer Care China, Shanghai
Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Experience in assessing learning needs and identifying performance...
תיאור:
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Experience in assessing learning needs and identifying performance gaps
- Experience defining curriculum strategies and training plans
- Experience designing and developing training content, courses or programs, and training evaluation
- Experience with learning management systems, performance data analysis and reporting tools
- Excellent presentation/facilitation skills
- Ability to work efficiently under deadline with numerous projects on hand
- Strict adherence to company policy on confidential materials
- Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment
- Drive for quality results and demonstrates high degree of determination
- Excellent verbal, written and interpersonal communication skills
- Adaptive to changing technologies, process and environments
- Customer service and sales experience a plus
- Apple branded hardware, software, services and other technical knowledge background is a plus
- Mandrin and English proficiency is a must
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משרות נוספות שיכולות לעניין אותך
Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
תיאור:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
Show more
משרות נוספות שיכולות לעניין אותך
בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות Sales Expert Retail Customer Care בחברת Apple ב-China, Shanghai. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.