דרושים Sr Reliability Program Manager ב-אמזון ב-Vietnam, Hanoi

As a Site Technical Manager intern, you will engage with an experienced cross-disciplinary staff to conceive and design innovative consumer products. You will work closely with an internal inter-disciplinary team, and outside partners to drive key aspects of product definition, execution, and test. As part of a project team you will support the design, debug, validation and optimization of the products. You will be involved in projects from concept through production, gaining exposure to the complete design lifecycle. You will also support engineering builds gaining experience with high volume manufacturing.Key job responsibilities
• Learn and become familiar with Amazon hardware development process
• Work closely with Hardware Engineering teams as well as suppliers to support product development
• Work on a one or two projects assigned by the business team
• Attend technical trainings and participate in mini-hackathon program
• Other daily tasks assigned by the hiring manager/technical mentor

- Current student working towards a a Bachelor’s or Master's degree in Engineering or a related field
- Major in Electrical Engineering, Mechanical Engineering, Computer Science, Electronics, Communication Engineering, Material Science, Systems Engineering or related field at time of application
- Able to commit to a 3-months full-time internship from May - Aug 2026

- Previous internship(s) or project experience, if applicable.
- Excellent verbal, interpersonal and written communication skills - both in Mandarin and English
- Knowledge of electronic components, design validation, qualification, and analysis
- Learn fast and have a good problem-solving methodology.
- Ability to effectively articulate technical challenges and solutions.
- Adept at handling ambiguous or undefined problems as well as ability to think abstractly.
- Great written and oral communication skills

The Role:
What you'll do:● Develop system, packaging and accessories reliability plans with goals and quantifiable results: ISTA, MTBF level, ALT, 85C/85RH etc. tests.
● Perform DFR (Design for Reliability Reviews) and DFMEA (Design Failure Mode Effects Analysis) reviews by partnering with Engineering and Manufacturers to achieve key reliability goals (i.e. design margin analysis, preferred parts, suppliers, component/system, alternative components or technologies).
● Execute reliability qualification plans by driving external labs and leveraging internal resources.
● Support system level products (routers) reliability testing, DOEs, and studying/developing new test cases.
● Verify suppliers’ reliability calculations and tests at component level in partnership with Component, Supplier Quality and Supply Chain engineers.
● Write Engineering Verification Test plans, execute plans, and create test reports.
● Define a set of production reliability tests and methodologies (packaging, accessories and products), such as ORT, ESS, FMEA, DFX, etc. in order to ensure field reliable parts and products.
● Apply metrics for monitoring the field reliability performance and dynamically act on the findings with corrective actions, using best-in-class methodologies such as 8D, fish bone, 6 Sigma, DMAIC, FMEA, and SPC.
● Identify field trends and set up alerts using applications such as Weibull++ or JMP to perform sound analysis and predictions based on field data.
● Report on findings at core team meetings to reach consensus on the actions to be applied.
● Report critical issues and findings to executive leadership for directions and/or escalations.
● Analyze failures from field, production and qualification tests providing improvement suggestions, based on the failure mechanisms and root causes, to Develop Engineering, Manufacturers and Customer Support.
● Create a culture of continuous improvement at eero and inspire best practices by writing guidelines, providing feedback, solutions, applying innovative metrics and measurements, planning DOEs, and benchmarking the state of the art in comparable industries, technologies and companies.

● Technical Degree (BSEE, BSME, BSCS, Physics, Industrial Engineering, other)
● 8+ years of combined experience in Packaging, Accessories and Product Reliability Engineering and Testing for New Product Introductions and Sustaining.
● 5~10 years of combined experience in consumer electronics manufacturing; experience with Sensors, RF and/or Wi-Fi based products will be a plus
● Experience with industry standards (ISTA, IEC, UL, ASTM, ANSI, TUV, ISO, IPC, MIL, etc.)
● Demonstrated excellent leadership, communication, interpersonal skills.
● Results driven, team player, proven ability to influence design teams and cross-company teams.
● Must have the ability to thrive in a fast-paced, team-oriented environment.
● Familiarity with documentation required for manufacturing assembly & test of RF systems, particularly BOMs, Schematics, Block Diagrams, Release Notes, System Requirement Documents, Assembly Instructions, MFG Test Instructions.
● Ability to work independently on testing & diagnosis of system failures down to the board level and component level product, including test, debug and repair. Work with Design Engineers to resolve issues via reliability test results.
● Strong analytical, technical, problem-solving skills.
● Strong verbal & written communication skills, excellent interpersonal skills, ability to work in a variety of locations (office, external labs, customer sites, contract manufacturers)

● Familiarity with various operating systems (Mac, Windows, Linux) both GUI and Command Line
● Familiarity with various programming languages and tools (LabVIEW, C/C++/C#, Excel VBA, Python, Scripting, HTML/XML, scripts, batch files, Weibull++, JMP) and test equipment such as stain gauge, environmental chambers, impact and vibration testers, power supplies, salt spray and UV testers, etc.

Key job responsibilities
As an experienced technology professional, you will be responsible for:
3.Work directly with customers’ technical resources to devise and recommend solutions based on the understood requirements.
4.Think strategically about business, product, and technical challenges in an enterprise environment
5.Analyze on-premises database environments such as Oracle, SQL Server, or other Commercial DB Engines to Open-Source Engines like Aurora PostgreSQL/MySQL or RedShift, DynamoDB.
6.Work with customers to migrate their database environments to AWS. This may include but is not limited to Re-Host database platform on AWS, Upgrade/Optimize for AWS, Re-Factor to open-source database platform on AWS.
7.Consult for optimal design of database environments, analyzing complex distributed production deployments, and making recommendations to optimize performance.
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience
- 3+ years of experience in cloud architecture and implementation
- 3+ years of hands-on experience implementing AWS services (EC2, ELB, RDS, Route53 & S3) in distributed computing environments
- 3+ years of hands-on experience administering at least one commercial relational database (Oracle, SQL Server, or IBM Db2) OR open-source database (MySQL, PostgreSQL, MariaDB)
- 2+ years of hands-on experience implementing non-relational databases such as MongoDB, CouchDB, or Redis

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences

Amazon develops innovative consumer-centric product solutions. As a reliability program engineer you will be part of an exciting team developing, testing, and delivering new products. Your primary responsibility will be the development and implementation of methodologies/techniques to enhance product reliability. You will work closely internal cross-functional teams and outside partners to drive and execute product qualification. You must be responsive, flexible and able to succeed within an open collaborative peer environment.The reliability program manager will be responsible for:
- Implement specific validation items in reliability test plans with schedule. Flexible adjustment should be made based on issue occurring and debugging.
- Lead and drive on DFMEA, debugging, failure analysis, DOEs and fixing issues discovered during testing.
- Evaluate and develop reliability test methodologies to reduce test time and increase test coverage.- Travel extensively in Vietnam and Asia to support reliability activities.
Key job responsibilities
- As a Reliability Program Manager (RPM), the primary responsibility will be the development and implementation of methodologies/techniques to enhance product reliability and manage reliability activities.

- Bachelor's degree or above in electrical engineering, material engineering, mechanical engineering or related fields.
- 5+ years experience as an engineering lead or engineering project manager.
- Good understanding of the principles and basic structures of measuring instruments such as HALT, chambers, oscilloscopes, multimeters etc.
- Strong technical problem solving skills and experience with failure analysis techniques.
- Strong team work spirit, team leader preferred.
- Excellent bi-lingual (Vietnamese & English) written and verbal communication skills required.
- Strong communication and leadership skills required.
- Good ability in multi-task.

- Experience as an Engineering Manager with expertise in reliability, product development processes and a proven track record delivering high volume consumer electronic devices to market.
- Experience with failure analysis techniques to isolate failure for any issues. Have reliability knowledge, statistical knowledge and be able to use reliability and statistical method to do data analysis, provide risk assessment and life forecast.
- Experience dealing with high volume manufacturing sites in Asia and, ideally, worked with several different OEM/ODM partners.
- Experience in working with a diverse group of engineering, operations and product management professional proficient at creating and tracking complex development schedules, managing issues and tracking bugs.
- Background in consumer electronics (wireless devices, audio devices preferred).
- Solid understanding of both software and hardware development life cycles, and leadership skills.
- Strong communication and leadership skills required. Due to the international nature of the project, fluent English communication are a must, and fluent Chinese communication is preferred.

• Minimum of a BSME/BSIE/BSEE or related Engineering degree
• Preferred 7+ years of working experience in engineering and/or quality role with 5+ years in a manufacturing quality environment.
• Good understanding of electronic assembly processes mostly on consumer electronics.
• Problem Solver - Deliver solutions to complex problems through in-depth data analysis and forensics, using methodical approach such as DMAIC along with experience, innovation and judgment to make decisions that may be based on partial information
• Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk.
• Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within the factory operations
• Must be self-motivated/self-directed, is able to manage multiple work streams simultaneously and flawlessly.
• Excellent oral and written communication skills in Vietnamese

• MSME/MSIE/MSEE
• Six Sigma Green/Black belt, ASQ CQE/M/A certifications are highly desired.
• Ability to create and innovate quality deliverables/processes during new product development and sustaining program management
• Advanced understanding and deployment of quality tools
• Ability to influence others and interact at all levels within the organization

This role will interact with stakeholders and various partners on a regular basis. Additionally, this position will provide program security support to all consumer electronic devices prior to release to the general public and will support the prototype security program for the devices and services organization.Key job responsibilities- Work with internal and external partners to monitor security compliance.
- Manage and provide reports to leadership on resource utilization and budget.- Identify deviations and flaws in the prototype and sustaining product security management process.
- Generate and issue audit reports and findings of irregularities, discrepancies and deviations from prescribed procedures.- Identify opportunities for improvement and other efficient utilization of resources to meet prototype and sustaining product security goals.- Assist with training of manufacturing location personnel as required.
- Assist in ad-hoc prototype security projects and/or investigation.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Master’s degree from an accredited university
- Lead/Supplier Auditor certification or professional qualification.
- Previous experience of manufacturing audits against international management systems, physical and information security, or Intellectual Property protection standards
- Previous experience in prototype/tooling/component destruction handling.
- Ability to interface with large groups and audiences and effectively present material.
- Ability to function in a fast paced, innovative environment.
- Experience in multinational companies and/or international working experience.
- Professional exposure to the consumer electronics industry.
- TAPA, ASIS, CFE, Security+, CISSP or other professional security organization qualification or memberships.
- Proficient in Mandarin Chinese, Thai, Malay would be a plus.

Key job responsibilities
* Ensure comprehensive line readiness before production builds, including setup, equipment and fixture validation, process verification, documentation preparation, and operator training
* Conduct thorough failure analysis for NTF and real failures to identify root causes and develop effective mitigation plans
* Work within Operations, Hardware and Software engineering departments to implement and optimize manufacturing 1st pass yields and efficiency from PVT to MP
* Drive all factory-related operational issues related to SMT and final assembly processes during pre-production builds; ensure effective closure to enable operational success of the new product introduction cycle, and put products into mass production
* Drive production throughput by identifying and eliminating bottlenecks through data-driven cycle time analysis
* Lead automation initiatives that deliver measurable improvements in line efficiency and productivity
* Drive operational excellence by implementing lean methodology to eliminate waste and optimize production workflows.
* Collaborate with cross-functional teams to identify, develop, and implement continuous improvement opportunities
* Document and share lessons learned to improve line solutions and enhance Design for Manufacturing (DFM) practices
* Access MP phase engineering change impact and risk to manufacturing process, define manufacturing process validation requirement and ensure the validated process is workable and reliable.
* Investigate and introduce new manufacturing technology and methodology to enhance product quality and production efficiency

-* Bachelor degree or above in engineering, with 8+ years’ experience in Production or Manufacturing Engineering.
* Deep knowledge of manufacturing processes, production concepts, and high-volume manufacturing
* Desired experience of managing suppliers covering plastics, mechanical parts Metal Forming, and product final assembly testing and packaging.
* Experience in Production Process Qualification, Measurement , Analysis, CPK , and GR&R
* Excellent analytical and problem solving skills.
* Experience with FMEA, Kaizen process improvement, and Poka Yoke techniques.
* Experience in water proof assembly or mechanical design.
* Excellent oral and written communication skills in both Mandarin and English.
* Ability and willingness to work independently and travel frequently

* Master's degree in relevant engineering field
* Lean Kaizen facilitator certification
* Experience in SMT technology or PCBA is a plus
* Experience in production line automation solutions is a plus