דרושים Technician Ops Tech Solutions Ots - Fixed Field ב-אמזון ב-Turkey

Key job responsibilities
Perform troubleshooting and diagnostics on automation systems (PLCs, SCADA, HMI, sensors, etc.)Support preventive and corrective maintenance on control panels, automation components, and field instrumentation.Assist in root cause analysis for automation-related failures and develop corrective action plans.Document all work performed in the CMMS system, including parts used and time spent.Participate in commissioning and start-up of new automation projects and equipment.Ensure compliance with safety policies, procedures, and standards.

Technical Diploma in Automation, Mechatronics, Electrical, or related field.Minimum 3 years of hands-on experience with industrial automation systems.Solid understanding of PLCs (Siemens, or similar), sensors, and motor controls.Ability to read and interpret electrical and automation schematics.Proficient in using diagnostic tools and industrial communication protocols (e.g., Modbus, Profibus, Ethernet/IP).Willingness to work shifts, weekends, or on-call as needed.

Experience in high-volume manufacturing, logistics, or energy facilities.Hands-on experience with PLC systemsKnowledge of safety systems (e.g., E-stop circuits, safety relays, SIL-rated devices).Familiarity with Computerized Maintenance Management Systems (CMMS).Strong problem-solving and analytical skills.

This is your chance to make history.As an IT Support Engineer, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain critical infrastructure elements, as well as some day to day support to meet our operations present and future business needs. You will be an escalation point for the team of IT support technicians, remote teams, and operations on technical issues, as well as an interface between these teams as required.Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive on delivering high-quality results, and always be on the lookout for improvements.
Key job responsibilities
Working as part of a busy support team, your key duties will require you to implement and maintain IT infrastructure, as well as interfacing confidently both verbally and in writing, to senior management stakeholders at varying levels across multiple business entities. You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also be running projects across the site, working closely with the business, fellow engineers, and remote support teams to implement changes and/or additions to the site’s technology infrastructure to support changing business and IT requirements. You will also have a keen eye for business and/or technology trends. There is a requirement for occasional travel.The extent of your responsibilities will include, but not be limited to:
· Managing the availability of all IT equipment and infrastructure through continuous improvement and continuously looking to improve equipment efficiencies and cost reductions accordingly.
· Liaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure in accordance with Amazon standards.
· The creation, review, revision and execution of change management requests and project plans as required.
· Perform site audits on technical infrastructure to ensure adherence to the latest Amazon IT and Health & Safety guidelines as required.
· Represent the IT department in site meetings and conference calls and be the point of contact or escalation for the business and other support functions.
· Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
· Undertake project management:
. Act as a single point of contact for projects.. Keep key stakeholders informed of progress of projects and maintain project documentation in the required format.
Provide validation and sanity checks on the technical execution of projects.
· Provide direction and support to the IT Support Technicians as required with regards to trouble tickets (issues) and action items (requests).
· Managing and supporting the updating and auditing of departmental documentation.
· Continuously be focused on your customers, delivering an outstanding level of service.
· Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.
· Produce weekly reports covering metrics and work performed.
· Contribute to the on-call schedule covering your home site and sites within your node/region for high severity incidents.
· Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required.
· Support the recruitment of new talent into OpsTechIT (once trained)Please note: The position will involve some physical labor carried out in accordance with Amazon health and safety standards. IT Support Engineers may be required to work in confined spaces and perform maintenance work accessing elevated spaces (working at height).

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Turkish language proficiency required

• 2+ years of computer networking experience
• Bachelor's degree

Key job responsibilities
As you keep an eye on your Fulfillment Center’s IT infrastructure, the extent of your duties will include but not be limited to:
• Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
• You’re confident in your IT project management skills: you can coordinate and watch over your team’s projects as they support technical task execution. You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
• You’ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Fulfillment Center staff,
• You’ll lead people, hours and shifts: this will include staff and team scheduling,
• Inspire continuous improvement of all IT team processes and initiatives: you’ll get behind our Fulfillment department continually driving operational excellence

• A technical Bachelor’s degree in a relevant discipline is necessary,
• Previous, relevant management experience in an operations or logistics environment as an IT or ICT Manager, or alternatively as an IT Service Delivery Manager. Additionally, previous experience in Linux/Unix support and/or Microsoft Windows support,
• You possess networking knowledge and expertise, specifically LAN / WAN and wireless,
• You’re comfortable with IT infrastructure, including comfort with data cabling and other fundamental aspects of computer facilities infrastructure,
• Previous experience of developing, lobbying for, owning and take care of IT budgets; including staff, hardware and software,
• You can also offer effective project management skills, alongside the ability to deal effectively with all levels of company seniority, in a variety of situations,
• Strong analytical skills, along with validated problem-solving ability, are both a necessity,
• Occasional travel will be required.
• Turkish language proficiency required

• A Master’s degree in a relevant discipline is a nice-to-have,
• An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems,
• CISCO experience and certifications,
• Certifications in Unix/Linux System support and/or Microsoft Windows system support,
• Telecom knowledge, including VOIP / SIP as well as mobile technologies,
• Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience,
• ITIL and Prince2 certifications would be advantageous,
• You’re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems,
• Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle.

You will be a key part of a multinational diverse team, thrive in delivering high-quality results and always be on the lookout for improvements.· Day 1 opportunity – You will be joining a team that is responsible to what happens after the customer clicks “buy”.
· Opportunities for growth - You will have the opportunity to influence and shape the direction of our services.
· You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.
What we are looking for:
Key job responsibilities
The extent of your responsibilities will include but not be limited to:· Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines.
· Installation, maintenance and support of IT equipment
· Asset and Inventory management.
· Liase with 3rd party vendors and suppliers to ensure efficient asset management.
· Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
· Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
· Providing technical support/input to site and team projects and initiatives.
· Conducting end user equipment trials and testing.
· Providing assistance to senior engineers as required
. Working in shifts (including weekends) and supporting occasional changes in working hours.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- Turkish language proficiency required(Please submit your applications in English)

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service.
(Please submit your applications in English)

This is your chance to make history.As an IT Support Engineer you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain critical infrastructure elements as well as some day to day support to meet our operations present and future business needs. You will be an escalation point for the team of IT Support Technicians, remote teams and Operations on technical issues as well as an interface between these teams as required.Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive in delivering high-quality results and always be on the lookout for improvements.
Key job responsibilities
Working as part of a busy support team your key duties will require you to implement and maintain IT infrastructure, as well as interfacing confidently both verbally and written to senior management stakeholders at varying levels across multiple business entities. You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also be running projects across the site, working closely with the business, fellow engineers and remote support teams to implement changes and/or additions to the site’s technology infrastructure to support changing business and IT requirements. You will also have a keen eye for business and/or technology trends. There is a requirement for occasional travel.The extent of your responsibilities will include but not be limited to:
· Managing the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.
· Liaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure, in accordance to Amazon standards.
· The creation, review, revision and execution of change management requests and project plans as required.
· Perform site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health & Safety guidelines as required.
· Represent the IT department in site meetings / conference calls and be the point of contact/escalation for the business and other support functions.
· Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
· Undertake project management:
o Act as a single point of contact for projects.o Keep key stakeholders informed of progress of projects and maintain project documentation in the required format.
o Provide validation and sanity check the technical execution of projects.
· Provide direction and support to the IT Support Technicians as required with regards to trouble tickets (issues) and action items (requests).
· Managing and supporting the updating and auditing of departmental documentation.
· Continuously be focused on your customers, delivering an outstanding level of service.
· Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.
· Produce weekly reports covering metrics and work performed.
· Contribute to the paid on-call schedule covering your home site and sites within your node/region for high severity incidents.
· Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required.
· Support the recruitment of new talent into Opstech Solutions (once trained)
Please note: The position will involve some physical labor carried out in accordance with Amazon health and safety standards. IT Support Engineers may be required to work in confined spaces and perform maintenance work accessing elevated spaces (working at height).

The successful candidate will have: ·
. First line / second line experience supporting enterprise network hardware (using Cisco products an advantage).
. A strong background in supporting and troubleshooting Networks – LAN / WAN and Wireless.
· Good working knowledge of enterprise switches, firewalls, and using the CLI.
· Detailed knowledge of TCP/IP, UDP, the OSI 7 layer model, DNS, DHCP, VPNs, HSRP or other high availability solutions.
· Understanding of wireless networking in an enterprise environment such as coverage challenges and end user device roaming.
· Understanding of copper and fiber data cabling, e.g. CAT6, single mode and multi-mode fiber optics.
· Working knowledge of Linux from installations, file systems, using text editors such as vi, general Linux CLI commands and Linux systems administration.
· Working knowledge of Microsoft back office technologies.
· Project management abilities and technical task execution experience.
· Strong analytical skills with proven problem solving ability of complex technical issues.
· Essential you have worked in a customer facing role which requires solid technical aptitude, excellent oral communication and written skills to develop clear and concise documentation and to engage effectively with the business at all levels, in different situations.
· Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
. Turkish language proficiency required

Vendor certification of the following would be beneficial: Cisco, Linux/Unix System Support, MS Windows System Support - LAN / WAN and Wireless. · Telecom knowledge including VOIP / SIP and mobile technologies advantageous. · IT / ICT further education qualification. · Help Desk / Technical support management experience and some team leading experience would be advantageous. · Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems. · Ability to coordinate with remotely based support groups to implement IT changes. · Proven ability to learn and apply new technology.

Key job responsibilities
* As a key member of the SA team, ensure success in designing, building and modernizing applications, software, and services on the AWS platform.
* Provide architectural guidance and recommendations on running applications efficiently and reliably on AWS platform.
* Demonstrated communication skills and ability to convey complex ideas to a non-technical audience with an ability to connect technology with measurable business value.
* Participate in deep architectural discussions and design exercises to create world-class solutions built on AWS while crafting solutions that are designed for deployment in the cloud.
* Author or otherwise contribute to AWS customer-facing publications such as blogs, white papers, and proof of concepts.
* Share customer feedback to internal product management and engineering teams to help drive the future of AWS cloud.
* Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
* In partnership with the sales team, formulate and execute strategies to achieve business outcomes through the adoption of the AWS platform.
* Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates.
* Capture and share leading practice knowledge within the AWS solutions architect community.
A day in the lifeAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
- Have a demonstrated ability to think strategically about business, product, and technical challenges.